Plum Play UK Avis 

Took longer than I ideally wanted as it was over the Xmas and NY period but once thing we're back to normal, the issue was resolved on the day and was extremely easy. Fantastic support

Great products with prompt delivery.
Excellent customer service, I was delighted with the way my request was handled by Kaya and look forward to receiving a replacement Perspex for the mud kitchen. Many thanks Plum Play!

Ordered some wooden Monkey bars for our daughter as a christmas present, which was too be from Santa. The purchase was made via Argos and claimed delivery would be within 3 to 5 days.

Unfortunately, the entire product didn't arrive, as Plum Play use one of the worst courier's in the country.

Plums customer service did not show any urgency in resolving the item, firstly sitting with the courier for nearly 3 weeks before any attempt was made to delivery it, and when it was delivered, the 3 meter long pieces of wood were missing.

Plum were kind enough to close early for Christmas, meaning I was left completely in the dark as to whether the missing piece would arrive.

The courier claimed only 2 items were sent, and when I checked the invoice, only 2 items listed. Plum claimed the courier lost it......but cant provide a tracking number for it, which is interesting.

My daughter didn't get her present from Santa, we had to but her something that wasn't even on her list.

And of course, no refund until the item is returned, so I'm out of pocket for nearly £300 for the next 2 month's!

The courier XDP are useless.....they have no customer service, no call centre, nobody on webchat (ever) and don't reply to emails.

Any seller who values their customers would avoid using this courier and wouldn't close for nearly 3 weeks without resolving such an issue.

Amazing service and product. Speedy delivery and fab customer service.

Poor tracking information

Quick delivery and so it should be at that price. Original equipment spares and that’s the end of the good news.
Stupidly expensive parts and even more expensive postage.

The guy that delivered my order was lovely very helpful and friendly quick delivery and great playset my grandkids will love it for Christmas

Very prompt delivery. Lovely kitchen for Christmas.

Still have not received the swing I ordered,can’t get in touch with customer service as closed until the beginning of January for a refund,which I have requested I also realise it’s delivery company’s fault too!
Not Impressed,!one disappointed child !Plum play have been very helpful now that I have managed to contact them , but suggest they use a different courier as XDP are so unreliable

I ordered a Swing and slide set on 12th Dec for a Christmas present. The website stated delivery for Christmas, with a 2-3 working day delivery date. There's been no update since. I emailed on the 21st regarding an update, to receive a response on the 23rd stating there were parts missing and the items would be dispatched together once they arrived. There was no confirmation when this would be, no apology that the item wouldn't arrive for Christmas. The email was sent and immediately followed by an out of office email preventing me from responding or receiving any further information. Very poor communication from this company particualy at this time of year when they are aware these items are Christmas presents for young children.

Ordered a swing set via Amazon for only the wooden parts to be delivered. After contacting the company I was advised that the missing parts were at the depot and would update on the tracking, and be delivered for Christmas. Ordered the 7/12, delivery to be made 11-13/12, here we are on the 23/12 with the missing items still not arrived. Contacted again via Amazon with no response. Contacted the courier twice with no response. Contacted via their website to be advised they’re now out of office. So we have a wooden frame with nothing to put them together with, and no swings - I’m sure my kids will love that for Christmas!

Have requested a return via Amazon and been given a label? For wooden swing posts?

Honestly so disappointed in the service!

*update*
I was told on the 23/12 that the missing items were lost! 2 days before Christmas, despite assurances that they would arrive for Christmas. Since then I have been trying to get them to collect the posts and issue a refund. As of the 15/01 this has not been done. They will not issue a refund until the courier has collected the posts, yet the courier has already gone to the wrong address to collect once, and promises of collection this week don’t look good.

Honestly, just avoid this company. The customer service response to messages is slow, if at all (I had to write multiple negative reviews to even get a response in December!), and they just don’t seem to care.

They also had the audacity to challenge this review stating it was for a different company. Come on now, you know it’s for you and are just trying to get it removed!
Terrible behaviour.

Terrible delivery, terrible customer service, 100% discourage shopping here.

I ordered the wrong colour trampoline and emailed the customer care team. Zoe from said customer responded immediately and corrected my order and then it arrived the next day! Extremely pleased with service from start to finish and the price was extremely competitive which is what made me purchase in the first place.

Ordered the wrong colour helmet, so reordered the right colour. Emailed customer service to cancel the first order. Dealt with very efficiently.
Great communication from Kaya. Thanks :)

EDIT: I originally left a 1-star review after a mistake on my order, but I want to correct that because the service I’ve received since has been exceptional. Plum Play's customer support team has gone above and beyond to put things right. I spoke with Kaya, who was nothing short of proactive, friendly and amazing! She picked up my enquiry straight away, reassured me, and is now actively working to try and get my parcel diverted before delivery. She has shown patience, kindness and a genuine willingness to help, which has completely changed my experience.

What really matters is how a company responds after any small issue. In this case, the response was brilliant. A huge thank you to Kaya and the team – fantastic customer service and a company that truly cares about its customers.

My email query was answered quickly and Kaya was helpful. I was pleased to find out that the company are able to supply spare parts for their kitchens as accidents do happen! The whole experience from my query to purchasing the spare part was smooth and efficient.

The customer service was the best I’ve ever experienced. I got through to a customer service agent very quickly, I spoke to a lovely agent called Kaya, who was probably one of the most helpful and lovely person I’ve spoken to in a very long time, and dealt with my query professionally and quickly.

Had a general question about delivery and spoke to Zoe at customers services, she was friendly, professional and very knowledgeable about the products and suggested a different item that was better than the one I was looking at - outstanding custo.er support very happy.
Can place my order confidently now.

Most companies manage OK when things go well but it is how they deal with customers who mess up their order that makes a difference! I spoke to Kayla in customer service who was very friendly and helpful, resolving the issue whilst I was on the phone. The order was changed and the correct item has now arrived. The trike is great and being thoroughly enjoyed. Thanks!

I needed a replacement bucket for our outdoor play area and I sent a request and within 24 hours it had been resolved with prompt responses and I now has a very happy little guy as he can play with his bucket!

Thank you for all your support