Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues. But then I received a phonecall from Emma who not onl... Voir plus
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Lisez les avis des autres
Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Voir plus
L'entreprise a répondu
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Voir plus
L'entreprise a répondu
Awful company, received swingset which had severe cracks in the wood which we were told was normal, we were told a replacement would be sent which we waited and waited for so in the end asked for a... Voir plus
À propos de l'entreprise
À propos de Plum Play UK
Écrit par l'entreprise
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Coordonnées de contact
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Royaume-Uni
- plumplay.co.uk
3,4
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I made an error with an order
I made an error with an order and phoned customer services which was easy to find and get through, I spoke to Ann who immediately said she could help with my mistake and would even email me to confirm, which she did. Very quick efficient customer service and Ann was lovely too.
6 novembre 2025
Avis spontané
Réponse de Plum Play UK
Hi there Kim,
Thank you so much for the lovely feedback. We are so glad to hear Ann managed to resolve your issue efficiently and left a great lasting impression.
If you do need any further help please do let us know :)
Best wishes,
Plum Play review team
Kaya-Brilliant customer service
Kaya - was very helpful about replacement parts. I love a company that can help with replacements and complaints as it’s shows their true customer service levels.
Brilliant customer service
24 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Harriet,
Thank you so much for your kind words! We’re delighted to hear that Kaya was able to help you with your replacement parts, it’s wonderful to know you had such a positive experience. We truly appreciate your feedback and support!
Kind Regards
Plum Play review team
Component Replaced
We had a problem with a component when assembling an Explorer 4 in 1 trike. Plum were contacted and after a few EMails and a photo of the component in question, a replacement component was shipped straight away.
27 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Steve,
Thank you for taking the time to share your experience! We’re sorry to hear there was an issue during assembly, but we’re glad our team was able to resolve it quickly for you. We hope you and your little one enjoy many happy rides ahead!
Kind Regards
Plum Play review team
Very Responsive
Negative: one of the swing legs arrived damaged.
Positives: Plum responded immediately and sent us a replacement without any fuss (unlike other suppliers of their equipment)
18 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Paul,
Thank you for sharing your experience! We're really sorry to hear that one of the swing legs arrived damaged, but we're glad to know our team was able to resolve it quickly and without hassle. We truly appreciate your understanding and kind words about our customer service. If you need anything else, don't hesitate to reach out!
Kind Regards
Plum Play review team
Climbing frame good quality
Climbing frame good quality. Customer service very easy to deal with had damage part and replaced part was sent out and deliver the next day , thanks
23 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Stuart,
Thank you so much for your feedback! We're thrilled to hear you're happy with the quality of the climbing frame and that our customer service team was able to quickly assist you. Thanks again for choosing us, and we hope your little ones enjoy the frame!
Kind Regards
Plum Play review team
Sturdy frame, weak straps
Pros:
The swing itself is lovely and sturdy. Haven't used the longer legs yet but looks very simple. The baby seat has a good back and the ropes attaching it to the frame are strong. My daughter absolutelt loves it!
Cons:
The straps are flimsy - the poppers that hold them in place are weak, and the ones on the bottom strap broke as I was sitting my daughter up a bit. I had to attach a makeshift anchor and sew it to keep it in place! One of the two poppers on one of the shoulder straps has also broken. We are going to have to buy new, sturdier straps. The straps are not very adjustable either, so it is hard to tighten them sufficiently. A solid part for between the legs would be much safer.
The seat came pre-assembled, meaning all the rope knots were in place. The knots have been tied below the "table" and it keeps lifting up. It would hold in place so much better if the ropes were above it.
I am mostly pleased as my daughter does really love it, but there are a few safety issues and design flaws that should be addressed.
26 septembre 2025
Avis spontané
Réponse de Plum Play UK
Hello Courtney,
Thank you for taking the time to share such detailed feedback, we really appreciate it. It’s wonderful to hear that your daughter loves the swing and that you’ve found it sturdy and well-built.
We’re very sorry to hear about the issues you’ve experienced with the straps and seat design. Our customer service team will reach out to you to discuss this further.
Kind Regards
Plum Play review team
Fantastic service
I needed a replacement slide for the Plum Discovery Woodland Treehouse so filled in the 'contact us' form on-line explaining my query. Within a few hours I had received a response from Zoe at Plum Play sending me a direct link to the part I needed that fitted the play equipment we had. Excellent service!
21 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Lee,
Thank you so much for sharing your experience! We’re delighted to hear that Zoe was able to help you find exactly what you needed so quickly. We hope your Plum Discovery Woodland Treehouse continues to bring lots of fun and adventure!
Kind Regards
Plum Play review team
Happy with my experience
I am absolutely happy with my experience ordering from this shop. I was in a rush to find a spare wheel for my daughter's scooter. Their response was fast and accurate despite the small size of an order. Fantastic service! I highly recommend Plum Play.
13 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hi Vitalii,
Thank you so much for your kind words! We're really glad we could help you find the spare wheel quickly, especially when you were in a rush. We truly appreciate the recommendation and hope your daughter is back to scooting in no time!
Kind Regards
Plum Play review team
Helping the delivery go smoothly
J had difficulty contacting the delivery company and I think their processes for being contacted need reviewing
However I contacted Plum direct and they were able to sort the problems out. They got back to me as promised and recovered the day!!
Thank you
14 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Jane,
Thank you for your feedback! We're really pleased to hear that Plum was able to step in and resolve things for you. It's great to know they delivered on their promise and turned the experience around.
Thanks again for taking the time to let us know.
Kind Regards
Plum Play review team
Great customer service
Great customer service, quick responses and super helpful staff!
14 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hi there,
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team. If you ever need anything else, we're always here to help!
Kind Regards
Plum Play review team
Zoe was friendly and very helpful and…
Zoe was friendly and very helpful and actually followed followed through with what she said she was going to do. Great customer service
9 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Gillian,
Thank you so much for your kind words! We're thrilled to hear that Zoe provided you with such great service and followed through as promised. We'll be sure to pass along your feedback, she’ll be glad to hear it. We truly appreciate you taking the time to share your experience!
Kind Regards
Plum Play review team
Exceptional support service!
Exceptional support service!
Thank you.
Initial teething issues with our product were resolved quickly and professionally.
The required parts were replaced. Very well packaged and also included an additional free gift.
Thank you again.
30 septembre 2025
Avis spontané
Réponse de Plum Play UK
Hi there,
Thank you so much for your lovely feedback. We are so glad to hear the team managed to solve your issue promptly :)
Best wishes,
Plum Play review team
Great 'Customer Service' !!
Customer Care Team Member 'Kaya' spent quite some time over the phone answering several questions which I had about the 'Plum Play - Metal Climbing Dome Frame+Slide+Swing' set, plus 'Swing Accessories'.
She was most helpful, very knowledgeable about their products, patient and highly professional -
"A credit to the Company and the Team!"
7 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Adrian,
Thank you so much for your thoughtful feedback! We're thrilled to hear that Kaya provided such knowledgeable, patient, and professional support. We'll be sure to share your praise with her, she’ll be delighted to know she made such a positive impression. Thank you again!
Kind Regards
Plum Play review team
Ann was immediately helpful and…
Ann was immediately helpful and friendly to accommodate my spare part order.advising payment action and swiftly placing my order for picking which was expedited and received within 2 days. Well done ann
2 octobre 2025
Avis spontané
Réponse de Plum Play UK
Hello Tony,
Thank you so much for the great feedback! We're delighted to hear that Ann was able to assist you quickly and efficiently. We'll be sure to pass on your kind words, she'll be thrilled! We're glad everything went smoothly and that you received your order so quickly.
Kind Regards
Plum Play review team
Probably one of the best costumers…
Probably one of the best costumers service I ever had- they approached the case- they helped me- they followed up and they managed to find a solution making the client super happy- thanks so much!
23 septembre 2025
Avis spontané
Réponse de Plum Play UK
Hello Michela,
You're very welcome! We're thrilled to hear that you had such a positive experience. Thanks so much for your kind words!
Kind Regards
Plum Play review team
Sturdy and seems good quality.
Quick free delivery. Trampoline seems good quality and reasonably priced. Like the fact springs are covered for safety
29 septembre 2025
Avis spontané
Réponse de Plum Play UK
Hi Susan,
Thank you for your feedback! We're glad to hear the trampoline arrived quickly and that you're happy with the quality and pricing.
Kind Regards
Plum Play review team
The white sprockets that hold the…
The white sprockets that hold the restraint harness in place started popping out as soon as we put a 1year old in this swing. Not satisfactory as a safety feature
21 septembre 2025
Avis spontané
Réponse de Plum Play UK
Hello,
We're very sorry to hear about your experience. The safety of children using our products is our top priority!
We have reached out to you via email as we would like to investigate the issue further. Thank you for your feedback.
Kind Regards
Plum Play review team
Réponse de Plum Play UK
Hello Daniella,
Thank you for your kind words! We're thrilled to hear you were impressed with the fast delivery and great value. Enjoy your purchase!
Kind Regards
Plum Play review team
Trampoline seems good quality
Trampoline seems good quality. Not a bad price either. Dispatched very quickly by Plum but courier didn’t leave it as requested so received a few days later. Would buy again from Plum, they have other appealing outdoor play items on their website
30 septembre 2025
Avis spontané
Réponse de Plum Play UK
Hi there,
Thank you for your honest feedback! We're glad to hear you're happy with the quality and value of the trampoline, and that you'd consider buying from Plum again. Apologies for the courier delay, we appreciate your patience and understanding. We hope you enjoy exploring more of our outdoor play range!
Kind Regards
Plum Play review team
Great ordering experience and arrived…
Great ordering experience and arrived very fast. No issues with set up and my daughter absolutely loves her new trampoline, looks great quality thank you!
21 septembre 2025
Avis spontané
Réponse de Plum Play UK
Hello Justin,
Thank you for the lovely feedback! We're so happy to hear your ordering experience was smooth and that your daughter is enjoying her new trampoline. It’s great to know you're pleased with the quality too!
Kind Regards
Plum Play review team
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