Latex Mattress Co. Avis 867

I purchased a 9” mid-firm king organic latex mattress with an orthopedic foundation in Nov. 2023. The process was pretty enjoyable because of the very responsive customer service. The schedule from order to delivery was clear and reasonable, even they have to amend a delivery error. The bed is as comfortable as I expected, from my 20 years experience of sleeping on a natural latex mattress. However, it measured 8” only.

Melanie with Customer service was very responsive to my remarks and questions. I wasn't completely happy with having to pay extra for the organic cotton sheets, but I much preferred them to the free microfiber sheet set they were going to send.

Mike has been incredibly helpful getting a replacement pillow to me!

Irene, thank you for facilitating the Comfort Adjustment and answering all my questions.

Would I rate this the best product ever? I don't know. It has only been 2 months.

The Customer Support both pre- and post-sale was excellent.

The free Bedding Package is garbage.

Update 2: The company has completely resolved the issue very fairly and in a timely manner. They shipped a replacement topper, the correct one as ordered, this was received in perfect condition. They offered a sincere apology for the mix up in the order and, after, the frustration caused when originally trying to bring the problem to their attention. I am satisfied, and would recommend shopping with them, as you can rest assured if there is an issue, they will correct it.

Update: Latex Mattress Company has contacted me, and is in the process of rectifying the issue. If this is resolved as they have promised, I will edit my review to completely positive as they would have proven they are an honest company dedicated to doing the right thing. Until actual resolution though, my rating and the narrative below stands.
Though help at ordering went well, the company was incapable of sending the correct order, sending a firm vice a medium firm. When brought to their attention (talking about YOU Mary) with photographs, so as to allow them to correct their mistake, they accepted no accountability, insisting the order was correct (even with proof it was not) and offering $50.00 to settle the issue. I am proceeding with my bank to reverse the charges. The mattresses are unopened, returned to their shipping containers and I await the company to figure out how they will proceed in the return, at their cost.

Mike has made my experience with Plush Beds extremely easy and smooth. Super responsive and helpful with any issues I may have to ensure I have gotten the best mattress I’ve had in years. Thank you for helping find a mattress that gives me comfort and helps with my back injury!

Kris gave me quick and useful information to help me with my purchase! I am a repeat customer and I love my Plush beds solid latex pillows!

Melanie gave me excellent and fast assistance to change my order, thank you!

Melanie helped me on two occasions, so far, and was instrumental in helping me with product selection for my particular sleeping needs. Highly recommend.

Kris provided me with excellent service. Researched my purchases for me as I could not find my receipts...I needed them in a timely fashion for an upcoming tax appt. These toppers I purchased for a rental property are the best! I run an airbnb and I get 5 star ratings...the comfort of the bed is key! Back when I purchased them Melanie helped me and she was great too!

was looking at my order the next evening and realized I ordered a queen size topper but really wanted a king size, this was on a Sunday evening 10pm EST, emailed the support team and stated what had happened, thinking I probably wouldn't here from them until the following business day, within minutes Mark from support helped me switch it to the king size, sent me a bill for the additional amount now owed and I paid it, wow is all I can say, thank yo for the best service ever!!!

Exemplary customer service! I am a repeat customer and PlushBeds does not disappoint.

I ordered a mattress a couple of years ago from Plush Beds and have really enjoyed it. I'm starting to have some back issues and I needed to firm the mattress some, I talked with Kris in Tech Support, and Kris was a great help! Let me know all I had to do was change out the topper of the mattress and let me know what I needed to order. I'm really appreciative.

Everything was timely, actually too timely. I had chatted online with someone before placing an order inquiring how to make sure the delivery was made when I was home and ask when it would be coming. I was given an estimate of about a week and told to send them a message and ask them to request signature upon delivery when I ordered. I was assured that would be the case. However, I got the bed frame in about 2 days and the shipping company did not have record of it requiring signature so they just left it in my lawn. I was disappointed that but at least I was home. Mark told me that they marked it on their end, but it was not on the tracking info. I wasn't prepared to get it so early either, I was trying to plan and coordinate when I was getting rid of my other bed. So, I had the box blocking everything for a week because I didn't want it so soon, but otherwise I am happy.

Melanie was amazing to work with. She was quick and able to address our questions and update our order within minutes so that we were able to get our order processed quickly. Thanks Melanie. We are looking forward to getting our new mattress!

We’re loving our new Plushbeds latex mattress! Having the opportunity to trial run the mattress for 100 nights sealed the deal for us. Melanie on the customer service team was very easy to work with and explained a lot of things I didn’t know about regarding the 100 night trial period.

I'm very happy with my 3" thick Talalay latex mattress topper, from PlushBeds. Have been using it for more than a year.
I have a friend who wants one, and Kris found all the information my friend needs to order one ... very quickly.
Thanks, Kris

Despite the mattress didn't work for me, Kris was very helpful with returning it. Thank you!

The representative, Kris, that answered my questions via Chat was very helpful and courteous. She even offered to place my order, but I'm not quite ready just yet. I'm glad that she was available to guide me.

I love my new bed. After getting the firm mattress (I'm a stomach sleeper) it was just a wee too firm. I wanted to try the medium firmness and given the company's mattress design & comfort exchange program, I was able to. They sent me the medium firmness and I was able to find the exact right combo for me (which, turns out, is keeping both!). Kris on the customer service team was incredible to work with - I felt heard, the information was clearly explained, and the follow up communications were timely and accurate. Now, I'm sleeping through the night and my back pain is easing each day. It's amazing!