Latex Mattress Co. Avis 867

I was assisted by Melanie today on a question I had about my order. I wanted to make sure my order is to be delivered to my shipping address and not my billing address, which is obvious, but another seller from another company made that mistake with an order I made with them. So, I sent an email and 20 minutes later Melanie replied back to me, even though is Sunday and I was not expecting an answer until Tuesday, since tomorrow is Memorial Day.

Melanie answered my question and gave my peace of mind in assuring me that my order definitely will arrive at my shipping address. She was very professional and friendly, which I appreciate.

Quick and fast customer service. Jen from customer service is very professional and friendly. She provided me with the information I need and very knowledgeable, for once it is good to have someone that knows their job and products!

Thank you for answering my inquiry promptly Jen (customer service rep).she is very knowledgeable and answered all my questions and concerns thoroughly. Excellent service!

Excellent company stands behind their product. Best customer service!

I am as pleased with my dealings with Plushbeds as I was before. I like the quality of their mattresses and their customer service. Recently, I was helped by Jen, one of the customer representatives, and I was very impressed. She made me feel comfortable, as though I was a friend and she was looking after my business and cared about the outcome. Plushbeds, thank for having such a helpful representative.

Jen from customer service was prompt and friendly.

Plush Beds review: Great customer service and fast delivery. Mary J was fantastic and kept me updated of every step including set up and removal of our old mattress by a third part company which went smoothly.

I am beyond furious with PlushBeds. This company has proven itself to be a total scam, filled with nothing but liars and cheats. Let me share my nightmarish experience with you all, so you can avoid the same fate.

I placed an order for a mattress on May 3rd, with a guarantee from PlushBeds that it would be delivered by May 19th. This was a promise they failed to keep from the get-go. Instead of honoring their commitment, they constantly delayed the delivery, feeding me lie after lie.

Here’s a rundown of their deceit:

On May 21st, I was told by a manager that the mattress was already loaded and ready to be shipped. I felt reassured, thinking it was finally on its way.
The very next day, May 22nd, I called for an update, only to be told that they had just started creating the mattress! How can it be ready to ship one day and just starting production the next?
To add insult to injury, they then claimed it would be shipped on May 25th. I was skeptical but hoped for the best.
Within an hour, they called again and said it wouldn’t be shipped until Tuesday, May 28th, or possibly even longer.
This level of dishonesty and incompetence is absolutely unacceptable. PlushBeds has shown a complete lack of respect for their customers, blatantly lying about the status of orders and shamelessly delaying delivery.

I’m convinced this company is running a scam, taking money and stringing customers along with false promises and outright lies. Every single employee I spoke with, including the managers, fed me different stories, proving that dishonesty is ingrained in their business practices.

Save yourself the headache and avoid PlushBeds at all costs. They don't value their customers and clearly have no intention of fulfilling their promises. This has been the worst purchasing experience of my life, and I wouldn’t wish it on anyone.

PlushBeds, you should be ashamed of yourselves. Your dishonesty and incompetence have lost you a customer for life, and I will make sure to spread the word about your disgraceful business practices. Buyer beware!

I love this topper. We're moving so I got a good cover for it.
It's so comfortable! My back needs lots of support and this one works perfectly.
The customer service is excellent and the the shipping was on time. Thank you

I recently had my mattress delivered and have slept on it almost a week. I really love it so far! The customer service was also very good. I’m hoping to get many good years out of this mattress!

Melanie was able to dig up an old order and find the information I needed as well as going the extra mile to answer other questions. She promptly did this within 24 hours. Amazing customer service.

Mike helped me with getting a softer topper for the eco latex bed. I always buy a med firm bed, but it was too firm for me. I spent almost 60 days on my new mattress to make sure. I called and had let Mike know I wanted to do the exchange or something to get my bed softer! He gave me to options and I opted for the free 3 inch topper GOLS-certified latex with medium firmness(voiding my trial period). I have faith the medium firmness will be perfect. Mike replied super fast with every question I had. Great customer service.

Ferdz was very helpful handling my concerns.
Very clear communication and responsive time is unmatched when compared to other companies. Small business top quality
I highly recommend working with Ferdz and please give that man a raise or a botanical bliss mattress!

I got a beautiful and very comfortable all natural mattress from Plushbeds. Ferdz was especially helpful in discussing the different options, and helped out even after I received the mattress by offering a free adjustment to make it just the right fit for me. They clearly take good care of their customers while making a great product that's also healthy, comfortable and environmentally friendly.

Got a latex topper, its as stated. What concerned me though is it had no odor whatsoever. Natural latex has a cake batter/vanilla type smell to it, its really pleasant and not at all strong. But this has 0 smell to it. I asked them why it didnt, they said their bake process removes the odor... Tell me how do you bake a cake so that it no longer smells like anything? Very vague answer. Then they assured me it was certified natural, so instead of taking that at face value i looked at their site and read the certs, none of them had anything to say about the toppers, only the pillows and mattresses. I pointed that out and they ghosted me. Chances are what you are buying hasnt been certified to be organic or natural and is some sort of heavily synthetic blend, or has a few small layers of natural latex in it to pass certs. If you find you are allergic to their products but not to other latex products then this is why. Also their claim to manufacture their own talalay latex is heavily suspect, there is only one source in the US that does this and its the importer Talalay Global.

Most comfortable mattress I’ve ever had with no weird smells (silly I even have to mention that, other companies don’t even tell you what their beds are made of!) Plush is top organic quality and comfort plus their customer service is top notch! Thank you Mark for assisting me so kindly with my questions and needs. And thank you plush for being a company of integrity 🙏 you have a customer for life!

Excellent and detailed information available about the mattress quality. Irene has been great in following the order, delivery and has promptly responded to several questions from me.

Allan was AMAZING at helping me during the holidays to get replacement layers for my husband's PlushBed. I had been waiting for individual layers to go on sale and finally sent email asking for help. Allan answered immediately (this was at night over a holiday!) and helped me to make the right replacement choice. He was great and gets an A+ from us. Happy Holidays!!

Awesome customer service from Melanie!
I recently had the pleasure of interacting with Melanie from customer service, and I must say it was a stellar experience. Melanie's professionalism, efficiency, and genuine desire to help stood out. She not only resolved my issue promptly but also went the extra mile to ensure I felt heard and valued as a customer. Kudos to Melanie for providing exceptional service!

Melanie was so helpful! I messed up on what payment I wanted to use and they helped correct my invoice and helped me to upgrade an item I'd forgotten to ask about as well! Super helpful, thank you! Also, this is my second Plush bed I'm ordering, this time a twin for a kiddo as we love our King size Luxury Bliss from Plush Beds we've had for over a year. Also the organic mattress cover has been a life saver with three small kids! Get it. That's all! Thanks Melanie!