Latex Mattress Co. Avis 867

Customer Service from Mike

Horrible customer service. I was looking at a latex sofa mattress and saw an offer for "50% off" in the lower left corner of the mattress' product page. I clicked it and took the time to answer the multiple questions they had and provided my email and phone number at the end to receive the code. When the code was revealed and I tried to use the code, an error came up "This discount has reached its usage limit." So I went to the chat option to get a new code. The representative on chat was no help and could not issue a new code, but multiple times sent me to a link for discounts for military, first responders, teachers, etc... I am none of those, the that page is irrelevant. After about 15 minutes of waiting for the chat representative to respond, I was given the number to the sales team to call and see if they could help. Which is where I met the least helpful customer service rep to date. He said that code was only relevant on "mattresses". When I asked "Isn't this a mattress?" and "Why is this code available to click on the page if it isn't available?". His answer... "It isn't available on that mattress. Sorry." And then he hung up on me. Be wary of this business and the fact that they falsely advertise on their website.

UPDATE: Called to speak with Asia to receive discount. Same gentleman (he said he was the "Manager") I spoke with before said "Asia does not have the authorization to provide a discount, and I will not authorize it." It's incredible with today's importance on a positive customer experience and treating your customers with respect that this gentleman has a job.

TO THE CEO of PLUSH BEDS: You need to really revisit the way your internal team functions. This has been a horrible experience and I will NEVER recommend your products to anyone. And I strongly suggest any customers looking for a quality healthy mattress go to a more reputable brand like Naturepedic or Avocado.

UPDATE #2: I received a call from Asia (Executive Asst to the CEO). She was so helpful and a completely different experience from the "manager". Someone who truly knows the importance of a positive experience.

Needless to say, Asia did what she said and honored her offer to give the discount/promotion shown on the website. Review would have been 5*'s had I only dealt with Asia and not called into the sales team.

I purchased the sofa mattress and Asia spoke with her warehouse to make sure it will be shipped out promptly. Thank you Asia! You've been so helpful.

Ferdz was great assisting us with the order and the delivery!

Informative site that helps zero in on the right mattress. Helpful customer service who quickly fixed my messed up order.

I was reluctant at first to order the same pillow I had just bought a few months ago because the pillow was a now at a higher price. When I emailed PlushBeds stating I was awaiting a further price drop, Mike offered a return customer discount which I accepted. My standard solid latex pillow is exactly what I was looking for-comfortable & supportive. I bought this one as a gift for my daughter. Thanks so much, Mike.

My customer service experience with Mike was excellent. He was extremely helpful and courteous and promptly addressed the questions that I had.

Mike was super helpful on instant chat. He guided me in choosing between the variety of toppers to find ones most suited for my family and I. He answered all my questions and even prepared a quote right there for me. Great company!

Mark solved my problem right away. Impressive customer service

Mr. Garcia responded quickly to all of my questions with clear answers. I felt confident that my order was being taken care of properly and I appreciate that.

Customer service with Melanie was excellent. She was very patient with my many annoying questions and requests! I purchased with them because of their product certifications and high-quality products. Many beds and bedding products are cheaply made with chemicals that I don't want.

Mike was great on online Chat! Answered quickly and was able to help me with the discount code. Repeat customer here and buying a larger size for a different dorm mattress.

5 star review for Mike, who was knowledgeable, professional, kind, and diligent in helping me through the entire process of purchasing my mattress, trouble-shooting my firmness, and finding a great solution. I wouldn’t have wanted to make this purchase without him! Mike goes above and beyond expectation and sets the standard for customer care.

Mike gave me the time to think through each aspect of the mattress and all its accompanying equipment slowly thoughtfully and thoroughly. Mike was delightful to work with in my undertaking a daunting task to try to replace with a size and quality upgrade the Plush mattress I currently sleep on and have for the last several years. The quality of his service and regard was such that I felt I had found a friendly expert to guide me. He was careful to never make decisions for me. He is outstanding in representing the care, calm and thoroughness that I believe exemplifies the company's products.

I have just completed a long chat with Melanie about mattress toppers. She has been most helpful. I haven't ordered yet, but now I know what I need! Thank you, Melanie!

We haven't received the mattress yet, but the customer service has been great so far. It was taking a little longer to get the mattress than we anticipated and we were worried that the mattress would be delivered while we were out of town. I contacted their customer service on the chat app on their website and Kath was able to delay the delivery until we get back.

We really like our mattress and the great customer service along the way. When we decided to go with a mattress topper to make it slightly softer, the first package was never delivered. So Mark in customer service did all the investigating he could do and was extremely helpful. He is sending a replacement. I love being able to talk with a real person on the phone and having all my issues addressed. Great customer service!

Melanie was very helpful and resolved my request.

Melanie was great at helping me find what I needed.

Melanie was very courteous and so helpful with my order of 2 mattresses, thank you to Melanie!!

Mike was excellent in helping me today in finding out how to set up he correct firmness of my latex bed. The first three calls no-one was willing to help because there was not a “sale” involved due to the fact that my bed was 3 years old now. Mike was excellent in helping me zone in on the right setup.