Latex Mattress Co. Avis 866

I have been looking at their products for a month now and decided I'm ready to make the purchase. I chatted with MIKE this evening and had a great experience! MIKE was very helpful and solution focused. MIKE was able to overcome my challenges I was having on the website to place my order. I also asked MIKE for his advice on the different adjustable bases and he gave me the answer I was hoping for! I will update this review or write another after I receive my order and/or sleep/use the products. Thank you, MIKE for exceptional customer service!

I recently had foot surgery and couldn’t open my boxes (bed) until months after it had been delivered, being Non-weight bearing by Doctors orders. When finally examining the contents of the boxes, I discovered I had been sent a wrong part, contacted the company by email (Irma responded) and they are sending the correct part to me. I’m grateful

Mike was incredibly helpful and made the whole mattress-buying process easy. He answered all my questions on the phone and made sure I found the right fit. Jen as well helped on chat. Great service!

I recently bought my mom a Plushbeds mattress. At first, I was hesitant since I wanted her to see and try it herself, especially given the price and the fact that I’m away from her. However, she reassured me after speaking with their representative, Allan, who clearly explained the return policy.

I checked in with her today, and she’s very happy with the purchase. She feels she got the right mattress, and knowing she’s sleeping comfortably gives me real peace of mind. I would definitely recommend this brand for both its quality product and customer support.

Ferdz from Plush Beds DESERVES A RAISE! He was so kind and patient and explained everything very well and he helped me get a different layer ordered for my mattress after a previous rep misled me with pretty much all the information when I was making decisions about our mattress. We are looking forward to trying this different latex layer and hope it will be what we need. Thank you Ferdz for all your help. (I’ll say it again Ferdz deserves a raise in pay! And I hope he receives it! You have got a very dedicated employee and he deserves to be recognized) THANK YOU FERDZ!

Aside from the amazing Ferdz our bed is currently too soft, much too soft. But I appreciate the quality materials of it we have been sleeping on it for a little over a month I think and I am hopeful that this layer change will help. I appreciate that the company has a year long trial period and offers a one time FREE latex layer exchange.

I spoke with Allan from the customer service and he was really fast, kind and responded to all my questions. In general I have no problem with their product and their customer service, the only thing is that it was over a month to receive the products.

It can be challenging to make an online decision about a purchase, but Mike made it easy. He was a good listener and gave me clear answers. I ordered a low profile foundation because I'm looking for a 20" total bed height and this foundation will be perfect. Mike explained that the foundation had extra support underneath that is not visible in the pictures. I'm looking forward to receiving this healthy and attractive foundation.

We have had a great experience with PlushBeds. We had a couple of our own preference issues that were resolved quickly. Customer service is second to none! And the company service representative Irma has been so attentive and truly concerned that we were happy with our purchase. She is a valuable asset for the company. Such a comfortable well made bed!

I spoke with Ferdz. I want to rejuvenate a previous latex mattress with a firmer top layer and he figured out just how to do it. Big help - short amount of time and fuss. Thanks Ferdz.

Great customer service from start to finish.
While waiting for my mattress to arrive, Irma patiently kept me updated on its approximate arrival date and what to expect from the white glove delivery service.
Then, my bedding bundle arrived in the wrong size. Ferdz corrected the issue to my satisfaction. I am very pleased with Ferdz's customer service!

Ferdz was helpful and understanding.

I needed help placing an order and Allan was outstanding!

Ferdz was very helpful, making updates for me and asking insightful questions. I'm grateful for their kindness and support.

Irma was very helpful answerd all my questions professionally and truthfully, made me want to buy the product alot more tbh to have somone live asmwer all your questions

Alan was quick to reply to my emails. He was knowledgeable and helped me resolve my issue. I hope our new mattress fixes our back issues. Thanks Alan for all of the help!

I had a great experience with Ferdz customer service support. From the start, the team was responsive, professional, and genuinely focused on helping resolve my concerns. Communication was clear and timely, and I always felt like my questions were being taken seriously.

In particular, Ferdz went above and beyond to assist me, staying patient and courteous throughout the process. Even when there were challenges outside of their control, they continued to follow up and make sure everything was handled as smoothly as possible.

It’s refreshing to work with a company that truly values its customers and puts in the effort to provide quality support. I appreciate the dedication and would definitely recommend Ferdz based on this experience.

Jim and Joyce

Irma answered all my questions, helped me determine the appropriate bed for our needs, and helped set me up for shipping and delivery. Thanks!

Alan was patient and kind, he answered all of my time consuming questions. He also offered additional savings which are very appreciated. My experience with this company makes me want to use them for all my bedding needs.

Excellent customer service! Allan kindly helped answer my questions.

Very engaging, friendly, knowledgeable and professional. Positive experience and looking forward to receiving our new beds.