First, rug better than described. Combination of various shades of blue is exceptional. Gorgeous rug. Ships as promised, arrives on time. Great value for the price. Love it.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Fortunately you were able to get both rugs to me ahead of my scheduled floor replacement which meant they were available to be put down as the installers completed their work. When I emailed to inquir... Voir plus
L'entreprise a répondu
PlushRugs had exactly the rug and runner I wanted for my client and at a terrific price. I also needed additional customer service support, and the assistance I received was courteous, kind, and effic... Voir plus
L'entreprise a répondu
The rug ordered from the pictures on the site arrived and was completely different from the actual rug received. I reached out to customer service and after explaining the situation I was informed,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de tapis
- aussi dans
- Magasin de moquette
À propos de PlushRugs
Écrit par l'entreprise
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
Coordonnées de contact
644 Locust St, 66044, Lawrence, Etats-Unis
- (800) 239-9892
- info@plushrugs.com
- plushrugs.com
4,5
Excellent
700 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Our order was handled smoothly.
Our order was handled as smoothly as it could have been. We had occasion to contact the company and used email. Amber got right back to us, handled our request and was polite and efficient. The rug was shipped by FedEx and arrived in just a couple of days.
We couldn't be more pleased with our experience as ND their customer service.
20 novembre 2025
I love my rug
I love my rug! It was just the color I needed for my room. I was so surprised that I received it as fast as i did. Great customer service!
20 novembre 2025
ON TIME AND WRAPPED WELL
17 novembre 2025
I am thoroughly impressed with my…
I am thoroughly impressed with my purchase! The rug is of excellent quality and matches the description perfectly. Delivery was incredibly fast, and the overall experience exceeded my expectations. I would highly recommend this seller!
15 octobre 2025
Avis spontané
I only received one of two rugs I…
I only received one of two rugs I ordered. It’s been weeks.
14 novembre 2025
Réponse de PlushRugs
Good Morning Jennifer,
I am so sorry about the issues with your order and only receiving 1 of the 2 rugs you ordered. It appears our warehouse mistakenly processed your order for only 1 of the pieces and after you reached out last week we immediately notified them to get the other piece shipped. We will have tracking information for the other piece next week. I will make sure one of our supervisors reaches out to you to ensure everything is handled smoothly here on out.
- The PlushRugs Team
My Best Purchase of 2025
I had purchased a Nourison Jaipur large area from another store and it was very faded and more one color instead of multi. 'Plush Rugs' version, in a different chosen pattern, looks like it was just woven and is so beautiful, I couldn't be more pleased.
28 novembre 2025
Réponse de PlushRugs
Thank you so much for the review David, we're thrilled you love your new rug!
- The PlushRugs Team
Easy when it was necessary to return a rug. Polite, helpful staff.
Staff were friendly and helpful. Easy process when l had to return a rug.
13 novembre 2025
I ordered the rug which was backordered…
I ordered the rug which was backordered until 12/4/25. I later received a message telling me the rug is back ordered for ONE YEAR. Of course I cancelled the order.
15 novembre 2025
Réponse de PlushRugs
Hello Mary,
We understand back-orders can be frustrating and apologize for the inconvenience. As we rely on our vendors for stock levels, when we are notified of updated back-order dates, we notify our customers immediately to allow them to make an informed decision. I see we notified you of the update within 48 hours of placing the order and had your refund issued the same day.
- The PlushRugs Team
Rug was exactly as pictured and of good…
Rug was exactly as pictured and of good quality.
14 novembre 2025
Shipping was fast and the rug I receive…
Shipping was fast and the rug I receive is incredible! This is the 2nd time I have ordered from Plush rugs and I will continue to order from them!
11 novembre 2025
Réponse de PlushRugs
Thank you so much for your review and kind words Sandra! We truly appreciate you coming back to shop with us again and it makes us so happy to know you love your new rug.
- The PlushRugs Team
Our runner rug arrived so quickly
Our runner rug arrived so quickly! We are very pleased with the results.
7 novembre 2025
Réponse de PlushRugs
Thank you for leaving us a review Christina!
- The PlushRugs Team
The rug is advertised beautifully and…
The rug is advertised beautifully and did not disappoint on arrival. I’m very pleased. Good price point. Free shipping. Timely arrival.
31 octobre 2025
Réponse de PlushRugs
You picked a fabulous rug Dorothy, thank you so much for taking the time to leave us a review.
- The PlushRugs Team
They called me about my order to help…
They called me about my order to help me decide what size I needed, great customer service!
29 octobre 2025
Réponse de PlushRugs
Thank you for leaving us a review Debra! I'm happy to hear our team was able to assist you with picking the right size. If you ever need anything else, please let us know.
- The PlushRugs Team
The colors and pattern of the rug were…
The colors and pattern of the rug were very pretty but the quality was disappointing. It felt more like a foam pad than a rug and there were a couple of loose threads around the edges. The 10% re-stock fee to return it was unnecessary.
29 octobre 2025
Réponse de PlushRugs
Hey Stephanie,
Thanks for your honest feedback. I'm sorry the rug did not meet your expectations. We understand that sometimes rugs arrive and may not be a perfect fit. Since the rug wasn't deemed defective it did fall under our standard remorse return policy, which does include complimentary return labels and we only deduct a 10% restocking fee from your refund upon receipt of the return.
If there's any other feedback you'd like to provide, please don't hesitate to reach back out to us. We are always looking for ways to improve our processes.
- The PlushRugs Team
Great Customer Service
Was surprised at how rug was woven, expected rug fibers in all areas, so requested to return rug.
Pleased with the promptness & professionalism of the customer service team! Thank you!
25 octobre 2025
I recently purchased a rug from…
I recently purchased a rug from PlushRugs and the experience was fantastic from start to finish
19 octobre 2025
Avis spontané
Réponse de PlushRugs
Thank you for leaving us a review Charles! We're happy to hear everything went great. If you ever need anything, don't hesitate to reach out.
- The PlushRugs Team
Réponse de PlushRugs
Thank you for the feedback Diane, we're very thankful you gave us a chance!
- The PlushRugs Team
Quality and affordability
The rug is just as described and the colors online were accurate. With the premium rug pad, our new rug is a luxury to walk on. We are very pleased with the way it warms up our living room and the price was very reasonable.
22 octobre 2025
Réponse de PlushRugs
We're so thrilled to hear you love your new rug, Kelly! Thank you for leaving us a review and sharing your experience.
- The PlushRugs Team
Réponse de PlushRugs
Thank you for your review Art!
- The PlushRugs Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.