Very unprofessional company that is selling defective parts that have been proven to be a safety hazard. We attempted to work with their team to find a solution and they responded with a full demand l... Voir plus
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Lisez les avis des autres
Very helpful purchase assistance from Ryan in California & Victoria in Florida. Eclisse Classic Double Pocket Door Frame Kit with all available options arrived in 5 days as promised; boxes arrived be... Voir plus
Great Pocket door system, the only suggestion, pre-bend the closing jamb brackets before screwing them into the jamb and attaching to the rough opening. Bending in place lifts the wood jamb off of th... Voir plus
This a great experience. I was unsure of the site at first because I’ve never heard of pocketdoor super store but there delivery was super fast ariiving in a few days to meet bathroom construction sch... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Pocket Door Superstore specialise in Eclisse & Cavity Slider pocket doors which are ideal to maximize small spaces, without taking up floor or wall space.
Coordonnées de contact
821 S.W. Enterprise Way, 34997, Stuart, Etats-Unis
- 424 363 8665
- inquiries@pocketdoorsuperstore.com
- pocketdoorsuperstore.com
4,5
Excellent
156 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The Customer Service team was very…
The Customer Service team was very responsive to all my calls and texts. They really put the customer first and it was noticed and appreciated. They work with you to make sure you are satisfied and we are.
Thank you to the entire Pocket Door Superstore.
7 juillet 2021
Excellent customer service and fast…
Excellent customer service and fast shipping. Helped me select the best options and kept me from spending more than I needed for incompatible products.
28 juin 2021
Quite Pleased
I purchased and have since installed an Eclisse pocket door assembly from Pocket Door Superstore. I received the ordered product at the stated price, and it arrived on time. The packaging was good and the contents undamaged. The product design is excellent, and the materials are well-made.
16 juin 2021
Poor communication
I must say the pocket door hardware is better than expected. The problem is that the door lock will not fit my door 1 3/8”. I requested a refund for the lock. On June 12, 2021 I received a $110 refund no request to return the lock.
9 juin 2021
Had a questiongreat service!
Had a question, made a call to customer service. Quick phone tree, maybe a short wait and I spoke with an actual person who was very helpful and answered all my questions. Also gave me advice for how to get the products on my timeline.
Everything shipped the day after I ordered and was delivered very quickly - easily met my need date!
7 juin 2021
Very helpful customer service
Very helpful customer service, fast service and shipping. Very happy to work with them.
19 mai 2021
Quick and easy order
Quick and easy order. I wish i found you when i ordered the frame. I will be back for future doors.
8 avril 2021
Very helpful agent on the phone
Very helpful agent on the phone. Was able to get the last one in stock by ordering fast.
8 avril 2021
The big box stores did not have one in…
The big box stores did not have one in stock and would not for a while. Pocketdoor Superstore had one in stock and to me in 5 days. Excellent customer service.
17 mars 2021
Terrible business
To return a tiny piece of door hardware they want to charge $85 for shipping on top of a 30% restocking fee. Plenty of other businesses out there to accomplish whatever door hardware thing you’re trying to do so don’t give this company your business.
9 mars 2021
Réponse de Pocket Door Superstore
Hi Tricia,
Thank you for your feedback. Unfortunately we had initially misread the email and believed you wanted to send a large item back and although the terms are indeed that we charge a 30% restocking fee (which would have been $85 in TOTAL, not on top of 30%) and this is to protect ourselves against the high shipping charges we incur as we offer free shipping on such large items. We soon replied once we'd realized our mistake and offered for you to send it back for a full refund less $30 to cover shipping although you didn't take up our offer. It is worth noting that there is no legal requirement in the US for any business to accept returned goods which are not faulty although we'd prefer to give our customers the option and this is clearly outlined in the Terms on our website.
Of course it is entirely your choice where you purchase from along with the terms that you agree to when purchasing and I guess we're thankful that our other feedback speaks volumes. We're not as large as Home Depot etc. and cannot afford to take large hits each time a customer changes their mind although we are as accommodating as possible as our feedback will also show.
If you wish to take our offer and send the item back, we'd happily still give the refund.
Apologies for any distress caused.
Sent me the wrong item but quickly sent…
Sent me the wrong item but quickly sent the correct order. Responsive customer service.
2 mars 2021
"Tech" Support
I needed help developing the best configuration for a wall with two pocket doors with different widths. I was referred to Ben, who manages the website for Eclisse importers, and he expertly handled my naive questions and took the time to explain the product clearly in order to develop the best layout. I haven't found anything that compares to the comprehensive Eclisse kits and look forward to their arrival.
24 février 2021
Avis spontané
service was excellent shipping was…
service was excellent shipping was quick and the product is top notch.
16 février 2021
Superstore is a great company other…
Superstore is a great company other stores should follow their lead.
talking to one of the agents was a pleasure, doing business with over seas company was kinda interesting, and wondering if I would ever get my door. But is wasnt a problem I was told that the ship was docking in the next two days and within a week it was at my door. They offer online videos for us DIY very informative with step by step instructions.I have the frame put together and in the wall and now getting the door ready to install.. I would buy from this company again.. win win.
10 février 2021
Really Good experience with a couple of…
Really Good experience with a couple of hiccups. Great product that I have confidence in. Everything is working great.
I got a double pocket system which is just 2 single pockets. Some of the translation of instructions for the double got lost to me as we went through it. I'm an amateur so some things were not obvious to me. The company can apparently get confused too because I was only sent one trim kit originally and it requires two (some pieces are wasted because of that)
On the important question though (Am I happy with the finished product?) the answer is YES!
24 décembre 2020
Really good packaging and the finish on…
Really good packaging and the finish on all the wood pieces were excellent - don't remember reading the wooden pieces would be painted white. Looks great!
8 novembre 2020
Excellent customer support
As a business owner, I've had a lot of experience with dealing with vendors. The decline in customer service in recent years is a sad fact of life. However, working with this company has been a different experience. I have had all my questions answered quickly and competently. Ben has been of such great assistance that I am not sure that we would gone forward with our project with 3 sliding doors in an office retrofit without his advice and assistance.
16 octobre 2020
Avis spontané
Good product had a broken part they…
Good product had a broken part they made it right a little slow with shipping process
13 octobre 2020
My order came on time
My order came on time. It came complete. It came undamaged. What more can you ask for. Thank you.
12 octobre 2020
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