Pogust Goodhead Avis 

Happy with quantity and content of communication.
Feel that I am being kept informed

I think you have done your best to keep us all informed and up to date with the current situation.

So far this whole claim procedure has been done really well ,with plenty of updates on the case.Taking time due to legal cases taking time but happy so far.

Kept me up to date on every stage of my claim

Many years of waiting but kept up to date

Very professional firm, regular updates of how my case is proceeding. Very precise information regarding the case of my diesel claim. First class firm

I have been kept well informed during every stage of the process.

They kept me regularly informed with updates on the claim. The information is very clear and has been useful to know. I would recommend them for the work carried out so far

Well you are working hard to complete this claim but it take too long and I hope soon be sorted

Very good updates

Signed up for Diesel Claim on 1st June 2022. Have jumped through every hoop I have been asked to since (and there have been many). Had a text message yesterday saying that PG had been trying to email me but that it wouldn't go through(!), so would I please click on a link. The link took me to a document advising that they have dismissed my claim and just gave a generic list of reasons why this might be, rather than a specific reason. None of the listed reasons apply to my case. What an absolute and utter waste of many hours of my time.

Edited 4 days later to update after PG's response below. Their email once again said that they had not sent me messages dismissing my claim (so obviously I'm making this up then!) I replied directly to their email as requested and have received no response.

They have subsequently sent me 3 generic messages admitting the previous ones, but my email to them still requires a response

Car Finance Claims
Yes it has taken some time and now PG have withdrawn from the case, which we understand. But why have you ceased communication?
We have been prevented from pursuing our claims because PG have not withdrawn their claims on our behalf (the finance providers say). Trying to get PG to provide clarification has got nowhere. No answers to emails, no answer to the contact form on their website despite a promise of getting back to you within 48 hours, 7 days if the are busy. We have been waiting more than 2 months!
We are now stuck in limbo because of the non communication by this firm.

Terrible experience. Abandoned my claim after years of communication. Stated had not received all necessary documents.
Did not respond to various emails.
Avoid at all costs.
After posting on trust pilot they contacted me to request reference numbers and more information etc. Said they would contact me to discuss asap - AS EXPECTED NO CONTACT RECEIVED !!

The last email I had from them regarding my Vauxhall was December 2024.

Sent 3 emails , no reply Got 2 emails cancelling our claims for our cars no reasons whatsoever Tried everything to get contact but to no avail.They just seem to not care at all!

Having waited for over year to hear from "My Diesel Claim" regarding submissions made over three years ago.

I received communication last week advising me that they have terminated my claim.

The email also states that " we have conducted several checks and have determined that my vehicle is petrol and not diesel.

My car (LN15 xxx) is a 2015 Mercedes Benz 220d !!!! The registration document too had been submitted to them.

Surely this matter (if petrol) could have been raised at that time so that I could have directed them to look for the description in the V5 form.

What a waste of time.

I will be contacting the manufacturer to verify the status of any claim, just to clear my mind.

Philip

Having received a further request to supply the very same details submitted, It is a futile effort. A waste of my time.

To inform me that the vehicle is petrol when it is a diesel is absolute nonsense. They need to go through their communication before sending them out instead of stating "we have conducted several checks and determined that they have concluded that my car is PETROL!!!" ABSOLUTELY DIABOLICAL.

12/03/2026
I have received a further email today stating the same reasons that my car is a petrol vehicle and not diesel. IT IS A DIESEL VEHICLE.. MERCEDES BENS C220d... d = Diesel.

They still do not get it. Just a matter of withdrawing their letter and apologising for having referred to my vehicle as petrol. Just admit that you made a mistake and state clearly the reason why the vehicle will not qualify instead stating that you have conducted a detailed review and find that the care is a Petrol vehicle.

A detailed review indeed to state that diesel vehicle is a petrol vehicle.. !!!! Just apologise for making an incorrect statement and provide actual reasons.

Update 13/03/2025

I have today received an email stating that my claim had been submitted late.
It was at their request that I had to resubmit all documentation once again at the request of David Horrocks on 5th Nov 2024 as the original documentation (sent in 2021) sent had been processed as BMW and not as Mercedes Benz.
Why was I requested to resubmit if it was beyond the closing date? Surely, it was an update of the original claim any shortcomings were on their part?

Going from good to terrible, this company is now ignoring my emails, they claim their phones are down for maintenance but thats hard to believe, we have 7 cars with them, they have totally forgotten to submit one car before the deadline and have now removed another as a duplicate claim when it is simply a case of changed ownership between my wife and myself. what is going on??

I am confused because I have had an email in January saying my 10 plate Renault Megane wasn't eligible for the My diesel claim legal case (I registered with you years ago). I’ve just looked online and found the final judgment has not been made yet, so now I am wondering how YOU could have decided that my car does not qualify and why it has taken you several years to decide this. Please can you contact me to explain how you have come to this decision. My car is definitely within the age bracket.

The claim which my earlier review referred to (and the one which took almost three years to be dismissed) was for my car which was first registered new in 2015. My review below is therefore justified and I’m happy to repeat it.

GB
Rated 1 out of 5 stars
2 days ago
Time Wasters
Took them almost three years to tell me that my car wasn’t eligible for a diesel emissions claim, although didn’t detail why. Totally wasted my time.

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Reply from Pogust Goodhead
25 minutes ago
Clive Bramble,

We apologise for the delay in notifying you about your car's eligibility and any inconvenience this may have caused. Unfortunately, the litigation only applies to vehicles first registered between 2009 and 2020. Since your vehicle was manufactured in 2007, it cannot be included in the litigation. We also regret that it took us some time to formally terminate your claim. The eligibility criteria are clearly outlined on our website and during the sign-up process.

Pogust Goodhead