Unable to comment on a successful claim, as still in process. But have been kept upto date with progress via emails explaining where at etc. Easy at start to fill out questionnaire/online forms. Will... Voir plus
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Lisez les avis des autres
UPDATED REVIEW … I’ve contacted pogust numerous times via email to not one reply .. I’ve rang again to no reply. I cancelled my claims months and months ago because nobody was replying to me but yet... Voir plus
L'entreprise a répondu
my diesel claim people have kept me informed every step of the way, and took great pains to explain what was happening in clear English. I was unsure about this clam at the beginning, but coupled... Voir plus
L'entreprise a répondu
In spite of being invited to other claim companies, I have stuck with Pogust Goodhead. I am now getting dispondent and don't think my compensation will ever come through. While I appreciate litigation... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Cabinet d'avocats
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- Services juridiques
À propos de Pogust Goodhead
Écrit par l'entreprise
Pogust Goodhead is a global law firm that is passionate about getting access to justice for the victims of wrongdoing by large corporations.
We specialise in large scale group litigation/class action claims against organisations that mistreat, mislead, or injure people.
Our mission is to become the world's leading plaintiffs' firm fighting cases and causes which have the power to improve the lives of tens of millions of people.
Formed in 2018, we represent a diverse range of clients against multinational corporations, governments, and institutions around the world.
The firm has already secured several landmark rulings to its name and has struck the largest ever litigation funding deal for a UK claimant law firm.
In 2022, Pogust Goodhead achieved three rankings in Chambers. The firm achieved Band 1 for Claimant Group Litigation, Band 2 for Environment, and the Spotlight Position for International Human Rights Law. Alongside this, Pogust Goodhead also achieved a Legal 500 ranking for Environment and was inducted into the Legal 500's inaugural United Kingdom Green Guide 2022.
Coordonnées de contact
Chancery House, 53-64 Chancery Lane, WC2A 1QS , London, Royaume-Uni
- clientcare@pogustgoodhead.com
- pogustgoodhead.com
3,9
Bien
3 k avis
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Hallo where are you !!!
A while ago I would have given these 5* however I have two claims going one for Emmissions and one for My Deisel claim. I have completed the online contact form 4 times tried several times to call them never answered. I have now contacted them to ask if the Deisel claim regarding finance is dead in the water as there appears to be agreed compensation even if one doesn’t contact the finance company and claim. Pogust have I missed something here? Is this a completely different situation or are you still working on these above areas, its been 2years+
12 octobre 2025
Avis spontané
Réponse de Pogust Goodhead
Ms Patricia Hall,
We appreciate you bringing this to our attention and are sorry to hear about the difficulties you've experienced contacting us. We'd like to look into the status of your claims and have requested your details privately via Trustpilot. You should receive an email shortly asking for a few details so we can review your file and contact you directly about your concerns.
Pogust Goodhead
Not yet resolved this issue so reserve…
Not yet resolved this issue so reserve the right to update later
17 septembre 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Jean Williams,
Thank you for taking the time to leave us your feedback.
Please rest assured that we will do everything possible to efficiently bring the litigation to a conclusion while striving for the best possible outcome for all our clients. We will provide all our clients with specific updates as each claim progresses and certain litigation milestones are reached.
You can contact us directly at clientcare@pogustgoodhead.com or via our website form: https://pogustgoodhead.com/contact-us/, and we’ll review your file and get back to you as soon as possible.
Pogust Goodhead
I have been trying to make contact for…
I have been trying to make contact for a few months for an update on the case. I have heard nothing, I was made an offer back in November, I was advised to reject which I did then nothing
Very poor communication
Update
Still waiting for a response and I have even emailed the email address quoted ☹️still nothing it’s been nearly 12 months
30 novembre 2024
Avis spontané
Réponse de Pogust Goodhead
Dear Mrs Patricia Smith,
We’re sorry to hear about your experience and the difficulty getting an update. We’ve requested your details privately via Trustpilot, so you should receive an email shortly asking for a few details so we can review your file and contact you directly about your concerns.
Alternatively, please contact us at clientcare@pogustgoodhead.com
or via our website form: https://pogustgoodhead.com/contact-us/, and we’ll review your file and get back to you as soon as possible.
Pogust Goodhead
Terrible company. Avoid at all costs.
Terrible company. When they want information from you as they want money from you to submit claims for you they will bombard you with emails.
However, as soon as you ask them for information you will be completely ignored.
1 septembre 2025
Avis spontané
Réponse de Pogust Goodhead
Hi!
Thanks for sharing your feedback. To clarify, we sometimes need to request additional information due to Court requirements. These requirements can change or need updating over time.
If you think you have duplicate claims, it’s important that you inform us. You can check this by reviewing your reference number and VRN (Vehicle Registration Number), which are included in all of our emails. This helps us ensure your claims are accurate and properly linked, and reduces repeated requests for the same information.
Please contact us directly at clientcare@pogustgoodhead.com
or via our website form: https://pogustgoodhead.com/contact-us/, and we’ll review your file and get back to you as soon as possible.
Pogust Goodhead
3 years.. still no news..
Lack of information, the case takes so long and that probably wasnt explained at the start, probably been 2-4 years and still no completion in sight.. a monthly update might be nice!
3 août 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Saqib,
Regarding your claim, if you haven’t received an update recently, please accept our apologies. We’d like to look into this, and as such, we have requested your details privately via Trustpilot. If you share these details, a member of our team will be in touch as soon as possible.
Thank you for your patience.
Pogust Goodhead
Disappointing
I’ve not had no feedback on how the case went I spent countless hours filling in these forms surveys and have had nothing in return
29 juillet 2024
Avis spontané
Réponse de Pogust Goodhead
Dear Suzanne,
Thank you for taking the time to leave us your feedback and we apologise for any inconvenience you have experienced.
Please rest assured that we will do everything possible efficiently striving for the best possible outcome for all our clients.
We want to reach out to you directly to speak about your concerns. I have sent a details request via Trustpilot. If you would please share these details privately, a member of our team will be in touch as soon as possible.
Pogust Goodhead
What happened to the website
What happened to the website? What happened to my claim? Nothing since October 2024 despite answering all of the questions. And supplying all the information. My claim began with MY DIESEL CLAIM.
This is the website that I have tried to contact and get the message “oops ! Something went wrong. Who shall I contact about my claim?
22 juillet 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Susan Robbins,
Thank you for reaching out and sharing your concerns. Our website is currently live and, to the best of our knowledge, has not experienced any recent outages. We're sorry to hear that you've encountered difficulties accessing it.
Regarding your claim, if you’ve not received an update since October 2024 despite providing all required information, please accept our apologies. We’d like to look into this, and as such, we have requested your details privately via Trustpilot. If you would share these details, a member of our team will be in touch as soon as possible.
Thank you for your patience, and we’re here to help resolve this as quickly as possible.
Pogust Goodhead
Made my first claim in August 2022 in a…
Made my first claim in August 2022 in a Jaguar Land Rover claim and the second claim in February 2023 against the The FCA Group. Emails were received early on to say 'the claim is moving forward and we are close to reaching the final stages. I was repeatedly asked the same questions, so much so that I began to think it was a scam.
Here we are years later and NOTHING!!!
I would have instructed a trustworthy firm of Solicitors had I known this was a scam!
21 juillet 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Justine Adams,
Thank you for taking the time to share your experience. We’re sorry to read that you're frustrated with the progress of your claims.
Pogust Goodhead is a legitimate law firm, and your claims are part of large and complex Group Litigations involving extensive legal, technical, and regulatory processes. Unfortunately, this means it can take considerable time, especially when dealing with major corporations like Jaguar Land Rover and The FCA Group and when the legal proceedings are contested.
We apologise for any repetitive communication you may have experienced. This should not have led you to feel unsure about the legitimacy of your claim. We’d like to reach out to you to discuss your concerns. We have requested your contact details privately via Trustpilot. If you would share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
poor communication
Diesel claim started 4 years ago , they have had all my information that they requested i have had no correspondence from this company since their email on 03/11/2023, i have emailed them twice asking for updates, NO REPLY, i beginning to think id have been better trusting another company to deal with things
Case Reference: MAT-210822649865
21 juillet 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Graham Ford,
Thank you for bringing this to our attention. We're sorry that you have not yet received a response to your email. Please note that our team is experiencing a higher-than-usual volume of emails, so this is why it is taking a little longer than usual to get back to you.
Please rest assured that a member of our team will contact you as soon as possible to discuss your concerns.
Pogust Goodhead
Regular updates
Regular updates on what is a long process, keeping the claim alive for me and keeping me up to date at every stage.
7 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Mark Rogers,
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process so far and are happy with how the case is being handled.
As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us at clientcare@pogustgoodhead.com. We're here to help!
Pogust Goodhead
Not impressed so far
I was initially bombarded with emails, about half of which didn't have my name on them. That seemed to get sorted out but I haven't heard anything for months, not even a reply to my emails. So far, I'm not impressed.
10 juillet 2024
Avis spontané
Réponse de Pogust Goodhead
Dear Pam Hulme,
Thank you for taking the time to leave us your feedback. Please rest assured that we will do everything possible efficiently striving for the best possible outcome for all our clients.
We apologise for any inconvenience you have experienced, and we’d like to reach out to you, to discuss your concerns. We have requested your contact details privately via Trustpilot. If you would please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
So far information has been good
So far information has been good. Still obviously waiting I hope for a result, but very pleased with Pogust Goodhead
18 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Dibby Derfield,
Thank you for your feedback! We're pleased to read that you feel confident joining the Group Litigation, and we appreciate your trust in our approach to representing you alongside hundreds of thousands of other claimants.
We'll continue to keep you updated throughout the claim process, and when key Litigation milestones are reached so, you're always informed of our progress. If you have any questions or want to chat about your claim, please don't hesitate to contact us at email@mydieselclaim.com.
Pogust Goodhead
Very helpful and kept informed at all…
Very helpful and kept informed at all times
22 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Client,
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process and are happy with how the case is being handled.
As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us on 0333 0155 900. We're here to help!
Pogust Goodhead
keeping us updated on progress
21 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear T Mills,
We appreciate your feedback. We are pleased to read that you have been kept informed throughout the process and are happy with how the case is being handled.
As always, if you have any questions or would like to discuss your claim at any time, please don't hesitate to contact us at 0333 0155 900. We are here to assist you!
Pogust Goodhead
Information provision
In a very complicated issue, they have explained the position at each stage of the process and regularly kept me updated on progress
21 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Client,
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process. As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us on 0333 0155 900. We're here to help!
Pogust Goodhead
(My diesel claim) The feed back emails…
(My diesel claim) The feed back emails i get from you are great .
21 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Mr NYE,
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process and are happy with how the case is being handled.
As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us on 0333 0155 900. We're here to help!
Pogust Goodhead
Simple and hassle free
All great .I don't have to do anything.
Everything is all done for me .leaves me time to get on with work .I've always been kept well informed about every part of the process
21 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear David,
Thank you for your feedback! We're pleased to read that you feel confident joining the Group Litigation, and we appreciate your trust in our approach to representing you alongside hundreds of thousands of other claimants.
We'll continue to keep you updated throughout the claim process, and when key Litigation milestones are reached so, you're always informed of our progress. If you have any questions or want to chat about your claim, please don't hesitate to contact us at email@mydieselclaim.com.
Pogust Goodhead
Great Support
Regular updates without the hassle of requiring repetitive details from me.
Straight forward and helpful.
21 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Simon,
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process and are happy with how the case is being handled.
As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us on 0333 0155 900. We're here to help!
Pogust Goodhead
Claim progress
Being regularly kept abreast of the claim process gives great confidence.
20 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Christine,
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process. As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us on 0333 0155 900. We're here to help!
Pogust Goodhead
It keeps me well informed of the…
It keeps me well informed of the progress that is being made
20 juin 2025
Avis spontané
Réponse de Pogust Goodhead
Dear Mary,
Thank you for your feedback! We're pleased to read that you feel confident joining the Group Litigation, and we appreciate your trust in our approach to representing you alongside hundreds of thousands of other claimants.
We'll continue to keep you updated throughout the claim process, and when key Litigation milestones are reached so, you're always informed of our progress. If you have any questions or want to chat about your claim, please don't hesitate to contact us at email@mydieselclaim.com.
Pogust Goodhead
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