Pop Specs Avis 166

Visited the Leeds Trinity store today and it was excellent from start to finish.

I was in need of some replacement glasses having had my (old) Oakleys broken whilst playing wheelchair rugby league at the weekend, i needed a replacement pair quickly for training and an uncoming game.

I popped in at lunch and picked a frame then popped back with my prescription and had my glasses within half an hour.

The frame is a similar style to my Oakleys and the inclusion of the anti reflective coating was a bonus.

Thanks wont hesitate to recommend and probably be back when it all happens again :-)

Initial delay in them responding to my complaint about broken glasses but when they did get back to me they asked if I would visit Silverburn to speak to Laura. She promptly replaced the glasses and she was very helpful & so nice. Thank you for sorting

Whiterose store in Leeds.
Spectacles bought 3 weeks ago, not fit for purpose, varifocal lense, taken back on Saturday and the woman in the shop did the measurements again and agreed that they weren’t right. Apparently refunds have to be agreed by a manager and I was advised that the manager would contact me on Monday, no call Monday or Tuesday. I left the specs in the store. I will be contacting trading standards next.

We bought two pair today at the Bluewater location. The young lady and man who served us were super friendly and helpful. Sorry we didn’t get your names, but you know who you are!

Our glasses were ready when we went back to collect them, no long wait.

I loved all the cool chunky frames. My daughter was also able to find an understated more delicate frame to better suit her needs.

We both left being able to see much better. I even paid to have new lenses put in my expensive designer glasses, so now I have a spare pair. Highly recommended.

Bought 3 pairs of specs from the Churchill Square, Brighton branch, which gave great value.Excellent service from Kinga. Very pleased with the variety of styles, price and quality. Knocks the big High Street opticians out of the park. Would use again.

Bought a pair of glasses and they are terrible. I bought them from Manchester Arndale Centre. The lenses have fallen out several times. The lenses never seem to get 100% clean and have a horrible smudge on them. I have tried contacting PopSpecs via email and contact number to no avail. Absolute terrible glasses. 0 stars if I could.

I live nowhere near Manchester. I have no pop specs near me or I would have gone to the store.

UPDATE: The manager called me whilst I was at work, I called back and his assistant said he would ring me back which he still hasn’t done. Ridiculous customer service. Also you obviously do have my contact detail because the manager called me.

What a game changer for glasses wearers! I have got my glasses previously from usual Specsavers, black and lizars and online places too. The whole process usually takes minimum a week and when the staff at popspecs told me twenty minutes I laughed well because I thought they were joking and having tried and tested it was actually 15 mins! Love my glasses, loved the experience and recommending to everyone!!! Shoutout to the team at silverburn Glasgow !!

I have many pairs of Pop Specs and the manageress Maria is simply the best. Great customer service and knows her stuff. A true asset that the company. Many thanks Steve McCrory WA167GE

I have had 4 pairs of glasses of pop specs ad I would highly recommend staff at the Trafford centre Manchester are fantastic prices are great I worn glasses for 69 year and they are the best for style and price I have ever had

The quality of these frames is very poor. They are made of plastic and require adjustment every couple of weeks, as they become loose and slide down my nose, which is extremely frustrating.

When I raised this issue in-store (norwich), I was informed that nothing could be done, as this is simply the nature of the product. While the price may initially seem reasonable for a fashionable frame, the durability is disappointing — after just 10 months, they are no longer fit for purpose.

In comparison, frames from Specsavers offer significantly better quality and overall value for money.

Pop specs are absolutely terrible, for something that is advertised as 20 minutes 9 days later I had to chase the glasses they put lenses in for me , never again will I use this service, quick to take the money butslow in customer service.
Never again

Evening to U, i,m not normally the Type to Make A Fuss, but Ur Romford Branch is The Pits. i was Attracted by Ur Bright Lights and Price Promise Stand in the Romford Shopping Moll, The 1st Assistant tried to put £70.00 on the Price Quoted, within a Week the Lenses Fell Out , After several Visits to Sort the Problem Out the Staff (Female) Said he,s Here Tomorrow He will sort it Out , I,ve been back 4 Times he is Never There, so Today I went back again, I need my Glasses, the Male Staff that seemed to be in Charge was on the Phone for at Least 25mins I stood there with No Acknowledgement that I was Waiting to Talk To him, how Can you Promote your Business with Such Rubbish Employees.
Wish U Every success in the Future,

Having lost my reading glasses last week , I thought oh no … another trip to the opticians , £££££ , so just for quickness I bought a pair of ready readers which were £30 from boots , anyway was out shopping in merry hill today Sunday and saw a pop specs booth , I was a little bit nervous about it however when I talked to Mel the girl who was running the booth she reassured me , I had my prescription with me and chose some really nice frames , all ready in 20 minutes, Mel was amazing very professional, polite and knowledgeable, best service ever , I will be going back there in the future for everything now .
Well done Mel ….
Andrew Howell
Wednesbury

I went to the chester pop shop excellent friendly helpful service lots of frames to choose from( i ended up getting two pairs) highly recommend them 😊

I was helped by a girl at Shepherd's Bush in March 2025 who clearly did not want to be there and was talking to me openly about how she wanted to quit the job. She then failed to let me know when my glasses were ready; I had to follow up. About a year later, I went in for my annual checkup at Vision Express, where I was informed that PopSpecs had gotten my prescription wrong and had given me a slightly higher prescription than what I had shared with them. When I WhatsApped them to let them know, I received a message from the owner who just insisted that they provided "quality" products and that he could give me a "great price" in the future. He did apologize for the error, but it was too little too late. There are certain things that are forgivable in eyewear, but to not even be able to get the prescription right is too gross an oversight to be ignored.

The display of amazing spectacles in Eldon Square Newcastle upon Tyne was eye catchingly dazzling. The service was excellent and having taught customer service courses in 5star Resorts world wide I was always going to be critical. But no fault found. If I was to be picky the pop up feel of the display cabinets did not match the pazzazz of the spectacles. Id love to see these glasses on faces under individual lighting in a shop with luxurious seating, but I suspect thats in the long term masterplan.The speed of delivery from initial enquiry to sale was awesome. 5stars and more from me.I felt the owner cared and went the extra mile.
Fiona Rickwood

The glasses were stylish and the service at the time of purchase was good which is why I’m giving two stars rather than one. Unfortunately after one year of normal use the temples/arms have started peeling it appears they are covered with a sticker-like film which is now coming away and makes the glasses look cheap and tacky. This is very disappointing for eyewear that you would expect to last for longer than a year.
I contacted customers services who advised I visit the stall I purchased from. Once I made the journey back there I was then told that the frame cannot be repaired because the manufacturers have closed permanently! The only solutions offered were to buy new frames or to cover the peeling with “stickers”!!
Style aside, the quality and durability are poor and there was no meaningful aftercare or repair offered when something goes wrong, I wouldn’t purchase again based on this experience.

I had a great experience and excellent service at Pop Specs today, Milton Keynes. Alex was incredibly helpful and patient. They corrected my prescription glasses that I purchased elsewhere online and also fixed my brother’s glasses there and then. The service was fast, professional, and friendly. Will go back again. Thank you Alex and Mikayla so much for the speedy service!

I had a great experience at Pop Specs Manchester! John and Millie have helped me out of a glasses crisis multiple times. I have a complex prescription but on multiple occasions John and Millie have sorted me out with a new pair of glasses within the day! I could not recommend popspecs more!

Went in and asked about suitable square shape frames like the ones I had on as this shape suits me best. Was shown totally unsuitable frames that looked like cheap sunglasses piled into in a shoe box. They looked like rubbish off a market stall in Estenders. Basically that's what I think they do...put lenses into cheap as chips frames. I couldn't wait to leave the place. Worst still was being quoted £195 for coated varifocals...might as well go to a reputable opticians. I wouldn't recommend this place unless you wanted to go for those oversized daft frames that are ludicrous.