Porter London Avis 

The blouse I ordered was really poor quality velvet. Pocket was sewn on wonky and material around it was gathered. Collar was uneven and distance between buttons was different to the spacing of the holes. Sleeves were also a different length. Basically not something I would ever wear. Returns have to be sent tracked to China! Never again

I ordered 2 items of clothing from Porter-London. Nowhere on their website does it state that the clothes are manufactured in China or even that the company is Chinese. Returns have to be sent to their warehouse in China. The clothes were too big and I wanted to return them as their offer of a 30% refund was not useful. I returned the items using Evri tracking and waited. The tracking code eventually stated that the package was stuck in customs in China. I waited for 2 weeks. Checked with customer service who were not helpful and just said I should check with the carrier. The Evri tracking number sent me to a Dutch website Post NL Track n Trace with a different tracking number. I finally managed to find a Chinese website where I could check incoming goods with the Post NL Tracking Number. They are called chinapostaltracking com. The message here stated "waiting for users to pay taxes". You will need to use google translate as this is all in Chinese. I waited one more week, then emailed Porter-London customer service again to ask them to tell their warehouse in China to pay the import tax so that they could receive the package and I could get my refund. One week later I got my money back. Success, but this took one month. Be persistent and you can receive your refund. Better still, do not order from this company.

Customer service were helpful to start but Slowly they unravelled.
I ordered 2 items. They had the money from my account. Then they said 1 never existed. Then the 2 finally arrived together.
And the colour of 1 was so far from the advert.
I cannot bring myself to say more or return the item.
They are so time consuming.

Do NOT order from this company. Ordered Arron hand crafter Premium Leather boots from Porter London through a Facebook advert. When I opened package it smelt of plastic! Boots are certainly not leather. Even had a sticker on sole showing made with man made fibre! I emailed company advising I wanted to return the boots for full refund, stating that they contravened the Sale of Goods Act 1979 and also highlighting that distance consumers have 14 days to cancel an order from the date goods are received. They offered a partial discount of 25%if I kept them. I could sent them back to their warehouse for a full refund but I would have to pay tracked postage, which would have been ok had it been to London, but no their address is in CHINA! A further offer of partial refund of 30% was made to me, they said I could keep or gift the boots! I then escalated my complaint to PayPal Resolution Centre ( so glad I paid by PayPal) and they have closed the case in my favour and it only took 6days. The Trust Pilot reviews on their website are FALSE, please use Trust Pilot website to see true reviews

Do not order if you want your goods to arrive in a week. Trying to cancel order as good still not despatched 8 days later.

A complete scam. I wish I had read the reviews. I ordered some clothing but have never received it. I have tried contacting them but never get a reply. I will ask for a refund but ultimately I don’t expect to receive anything.

Fell for social media ad.
The ‘velvet’ blouse was cheap and enormous (size small)
You can return but have to pay to get it to China! Or
You can pay another £10 to get an exchange!
It’s a scam.

Jacket not the one pictured- if you want to return you have to pay postage to China - total scammers - avoid!

Same as everyone else here - fell for the ad. Product is awful and return is to China. Just don't bother.

I ordered a jacket for my dementia suffering wife on 13November because she liked the picture, it still hasn’t arrived despite several attempts at chasing it via email, this Company is betraying that it is based in London, trust me it isn’t, my advice is to avoid this company at all costs, give it a wide birth as it appears to be a scam..

One star nl!!!! No it should be zero stars.

This company is a scam company.

Products are misrepresented. They are low cost rubbish.

When you complain they insist you return to China at your cost.

JUST STAY CLEAR.

Really wish I had had the brains to read the reviews, I assumed (naively) from the advertisement that it was a British company. RUBBISH. What a shame and what a lot of money........... very, very angry about this. Still waiting for what I know is going to be tat.

I fell for an Instagram ad. Ordered some clothes. Their website states, "We love our products and we're sure you will too! That's why we offer a risk-free trial period of 30 days. If you don't love our products, we'll give you your money back."

One item arrived with parts missing, the rest were not as described or of shoddy quality. The customer service is awful. They insisted I send the items back to China before I get a refund. The postage is £56!

My card provider won't dispute until I provide evidence of return postage.

I don't know how to get my money back.

Ordered what was advertised as a soft, Irish sweater with a very specific northern pattern. Once the item arrived, it looked nothing like the photo online, the colours, patterns and shape were entirely different and the material was cheap and lumpy.

Despite being called Porter London, this place is not from the UK, it's in China, which I only realised after the order took forever to arrive. This place is a scam - do not spend your money here.

I ordered a Christmas jumper from Porter London, stupidly not checking their reviews. When my parcel arrived from China the top was nothing like the photo. It is a hideous nylon t-shirt 😱

I am not recommending to nobody, I ordered a boots and not good quality, they send from china. To send back I need to pay for shipping and I am not sure if I will get my money back. Not good service not good quality

Stay clear; product sizes are all over the place. Customer service is harassing. Returning is impossible. Don't fall for the name Porter London. It is cheap rubbish from China. I will be contacting my credit card.

Trust all the review's that you see here, faking it to appear to be from London and they are not, from China and have to submit return at own cost, never seen such rubbish, £36 for a jumper that turns up poor fabric and actually printed.
Actually looked on the website and appear on there as based in London as I would never have bought, knowing it was from China had better of Shein and Temu, total scam

Think these are also Muse-London.
I paid with PayPal and got my money back so beware.
They should all be taken down.

Wow how bad are these guys! I should have read the reviews. They want me to return the item, so incredibly small for a medium, at my own cost back to China!
Contact Name: Wei Xinhong
Address: Lane 1177, Jianlan Road, diagonally opposite to the south gate of Lubao Technology, Yinzhou District City: Ningbo
Province: Zhejiang Zip code: 315100
Country: China Tel: 15314562067
But they market themselves as Porter-London. What a joke! Keep trying to get me to keep the item I can’t wear for 20/25% refund only. I would use every means you can to alert people and put them out of business. I’m going to start with Trading Standards.