It’s definitely more pricier than I expected and I felt as if I was taking more phone calls than I expected. On a good note, I like the fact that real humans were answering the phone calls rather than... Voir plus
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Lisez les avis des autres
Very professional answering service. We use Posh for all after hour calls & sometimes during normal business hours. All agents are easy to understand, professional & polite. Our callers have never had... Voir plus
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Our company recently began using Posh to handle our after-hours calls, and we've been thrilled so far with how it's been going. Not only have the callers been diligent and kind, but our rep Kelsey has... Voir plus
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I have used Posh Virtual Receptions for some time now. During that time, I have worked with Sarina Perez. Sarina is very knowledgeable, extremely helpful in solving issues, and always cheerful. Po... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.
Coordonnées de contact
295 Bendix Road, 23452, Virginia Beach, Etats-Unis
- 833-438-7674
- posh.com
4,7
Excellent
194 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Extremely satisfied!
I have used POSH for 10 months and I couldn't be more thankful for the help and value they brought to my company. I received great feedback from customers for the service received and POSH assisted my clients in an exceptional way. I merged with a bigger agency and POSH services are not required, but definitely will keep them in mind if I go into a new venture. Very happy and satisfied with POSH and will recommend them 100%!
15 avril 2024
Avis spontané
Réponse : Posh Virtual Receptionists
Thank you so much for the honest review. Even though you are no longer our customer, we appreciate you sharing your experience with others, and look forward to welcoming you back when the time is right.
Always professional
Always professional, takes care of any issues right away.
Pleasure working with her
5 avril 2024
Réponse : Posh Virtual Receptionists
Thank you Matt. We take pride in assisting our clients so that they can get back to what calls them.
Great service and smooth transition to…
Great service and smooth transition to their system.
2 avril 2024
Réponse : Posh Virtual Receptionists
Thank you so much for your feedback
Professional and efficient
So far, the team has worked with us to better streamline our services and have been very professional and efficient.
3 avril 2024
Réponse : Posh Virtual Receptionists
Thank you for your feedback. After discussing this with you, we are saddened that you ran into a glitch and were forced into give us a one star when your feedback and our conversation don't match the star rating. Thank you for continuing to be our customer either way!
Hands down best experience I have had…
Hands down best experience I have had so far working with someone virtually. Everything has been top notch. I have saved so much time since handing them over my calls.
3 avril 2024
Réponse : Posh Virtual Receptionists
Thank you James for your feedback. We are so happy that our solution is working well for you.
Spam Spam Spam - GDPR off
Spam emails.
Unsolicited emails directed at me. Never signed up. Never gave them my details.
One word…….
GDPR - follow the law it’s there to stop companies like you spamming everyone.
Unsubscribed.
22 mars 2024
Avis spontané
Réponse : Posh Virtual Receptionists
Thank you for sharing your concern. We take GDPR regulations very seriously and have processes in place to ensure we compliant with these regulations. Like many brands, we use email campaigns as a channel to market. However, if the services we offer are not relevant, please feel free to contact us directly and we can ensure you are removed from any data records. Alternatively, there is the option to “opt out” of further communication. We would be very happy to show you how to manage this. We would also like to check there is no confusion with another company that uses the same 4 letters of Posh in their brand name?
Natalia has been so helpful from the…
Natalia has been so helpful from the start. From all the information I need to get us on boarded to answering all my questions. The people answering calls are professional and courteous.
12 mars 2024
Réponse : Posh Virtual Receptionists
Thank you David. We are here to help you grow and are thrilled that you have had such a great experience with Posh.
Easy to use and great customer service!
Very helpful customer service and Kelsey and the support team have been so quick and responsive!
The app is easy to use and very manageable. Thank you for your services!
28 février 2024
Réponse : Posh Virtual Receptionists
Thank you Stephanie!
Love everything about Posh
Love everything about Posh! Very Professional, and they never miss a step. They can handle every type of call and caller with great skill!
23 février 2024
Réponse : Posh Virtual Receptionists
Thank you Perry. We strive to be an extension of your business.
I’ve used this service for a year and…
I’ve used this service for a year and it works great for my events business. The process was easy to set up and all of my business calls go straight to Posh for answering and we get an immediate text and email with the message. They have a great app as well.
23 juillet 2023
Réponse : Posh Virtual Receptionists
Thank you for choosing Posh. We appreciate the opportunity to work with your callers daily.
First
First, I've been with Posh for a number of years and have been happy with the service. The onboarding was easy, making changes has been easy, and once in place, I haven't had to think about the service. I can focus on running other aspects of my business. Today there was a glitch in the system and I made a quick call to support. Ericka was fantastic. She identified the issue and offered to put me on hold so that she could find a resolution. I suggested that she could email or call me back because I knew things would get taken care of. I saw a couple tests come through so I knew that she was on it. Next, got an email that the issue had been resolved and they gave me a credit without me even asking. Totally happy with not just the phone service, I'm also happy how things get handled if something needs to be addressed.
20 février 2024
Réponse : Posh Virtual Receptionists
Anthony, Thank you for providing a detailed review. Ericka is a fantastic team member and we are here to support your business.
The help and service I never realized I needed.
I have never used this type of service before. Posh made it very easy to transition into this service. It has helped with my time management and efficiency in completing my work. I like having a real person answer the phone. The feedback from my clients is that they like it too.
13 février 2024
Réponse : Posh Virtual Receptionists
Thank you Donna. Allowing you to get back to business is what we are all about.
The receptionists are wonderful
The receptionists are wonderful, friendly and know how to interact with my clients. Exceptionally professional. Support is amazing, they respond quickly a resolve issue almost immediately.
20 février 2024
Réponse : Posh Virtual Receptionists
Thank you for your review David. We really appreciate the compliments to our ability to serve your clients.
Réponse : Posh Virtual Receptionists
Thank you for the feedback!
My sales consultant Hannah was…
My sales consultant Hannah was excellent from start to finish on the process. Sent me a flow chart within an hour. Extremely professional! Can't wait to work with them!
19 février 2024
Réponse : Posh Virtual Receptionists
Thank you David, Hannah is a top-notch consultant. We look forward to the opportunity to serve your business.
Third Time's the Charm!
We moved to Posh after using 2 other services and are so happy we did! Everything from onboarding, to the professionalism of the agents, to follow up from the tech team has been top notch! We love working with them and highly recommend!
19 février 2024
Réponse : Posh Virtual Receptionists
We are so happy that you have found the right solution for you business! Thank you for the recommendation!
Very good service
Very good service! Great team! Always prompt and professional. Thanks for everything!
13 février 2024
Réponse : Posh Virtual Receptionists
Thank you for the review
We are finding that it is not as smooth…
We are finding that it is not as smooth when the VA are collecting the information. The patch through is great and its nice to have someone be answering the phone all the time. But it would be nice if it was more of a natural conversation feel when they are collecting name, phone number, email before patching through the calls
13 février 2024
Réponse : Posh Virtual Receptionists
Thank you for your valuable feedback! We're dedicated to ensuring that our Posh Virtual Receptionists serve as seamless extensions of your business. Following your input, our Client Services Department discussed this concern with you and promptly addressed your concerns about call handling. Your account has been updated to guarantee that every member of your receptionist team delivers the exceptional service you expect. Furthermore, our trainers have conducted individual reviews with each team member to ensure they provide the stellar service you deserve!
If you have any questions/concerns since updates and training were done, please email support@posh.com or call 833-400-7674.
The other day
The other day - got a message of dead air - 2 minutes.
Ugh ... you're times are way too long.
2 février 2024
Réponse : Posh Virtual Receptionists
We do realize the frustration that dead air calls can cause to our clients. This is why we immediately reached out to you to discuss implementing our FREE ‘Preannouncement’ feature which we did add to your account per your approval as well as unbilled the call for you. We understand that anytime businesses partner together, there may be obstacles to iron out in the beginning which is why another Goodwill Credit was applied for any frustration and inconveniences that were caused. We are pleased that you are still an active account with Posh and we look forward to continually assisting you and your callers.
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