Posh Virtual Receptionists Avis 194

Responsive, very helpful!

The POSH Team of Virtual Receptionists has been a valuable addition to our company since 2022. As a boutique RE Development Firm, we appreciate having all our incoming calls answered timely by a real human being (not AI, not VM). POSH Virtual Receptionists offer our clients, vendors and prospective partners reliability their calls (messages) will be directly and promptly relayed to us. POSH receptionists work hard to learn the basics of our business to best streamline information. The very rare times hiccups occur with message taking, the POSH Support Team is extremely responsive and proactive in resolving, further seeking understanding to continue supporting our firm to the utmost level. We selected POSH after a thorough search and interview process of a variety of Virtual Receptionist companies and look forward to continuing with POSH for the foreseeable.

Great services with affordable charges. They are always quick to respond with my requests or questions, super attentive and thorough.
As a baby-phase small biz, I can't afford a receptionist. Posh helped me save ton of money.
Also like the fact that their monthly reports have insights on call volumes and lead counts.
Highly recommend!

We have been with Posh for approximately 3 months. Overall, the customer service is somewhat responsive to issues, but we have not had the smoothest experience. As other uses have mentioned:
1) You are led to believe you would have a dedicated sales rep overseeing your account, which is far from being the case. In our case, we were led to believe that someone would be monitoring the account and making proactive recommendations. We certainly do not have a dedicated rep or anyone who is looking out for our best interest
2) Watch for overages: We started off with the starter plan as a test and led to believe someone would be monitoring usage and making recommendations. Not the case, we went from a $119 bill to now paying over $1600. While some of that is due to increased call volume, much of it is due to us being in the wrong plan and subject to significant overages. The time tracking is also suspect and I question how long some of these calls are actually taking to add up to our billable hours.
3) The call detail is lacking, some reps give wrong information over the phone. The call flow process is a bit clunky especially if it needs to be changed

I think for a simple business with steady call volume and simple needs benefit, but if you have any variability or complexity this may not be a good fit

I have used Posh Virtual Receptions for some time now.
During that time, I have worked with Sarina Perez. Sarina is very knowledgeable, extremely helpful in solving issues, and always cheerful. Posh and Sarina have helped my law office stay in contact with clients. I highly recommend both. Ted Smith, Attorney at Law

This is hands down the BEST service we have ever had and we have been thru quite a few! Hailey and the rest of the Customer Service Team took the time to explain everything we needed to make our lives easier! (If we could just have it overflow into our personal lives 😀) We had an issue with the way a question was being asked as we weren't getting the data we needed and they were experts on how we could revamp the script and it's been fantastic ever since. If anyone needs a reliable, dependable receptionist team backing them up and not breaking the bank, give Posh a try, you won't be sorry!

The personal attention and assistance I receive from Posh Customer Service, in particular, Jasmine B., is what makes Posh valuable to me. I'm transitioning my business and I need to continually change my workflow. Jasmine takes the time to meet with me, listen to my business needs, and help me devise new processes. She then stays in touch so that we can make sure everything is going as planned. I'm very pleased with her professionalism and personalized attention.

Blanca Navarro has been super helpful with my account, and she is very prompt at responding to emails.

Great Great Great Great

The signup process was a breeze! I appreciate Sarina's prompt response to my emails and calls. Love the Posh app too! I wish I signed up for their service earlier!

It was as if Natalia knew what I wanted before I asked the questions. She fought to get what I needed on time. Thank you.

Posh has given great communication and timely feedback since our start with them. They handle calls that just have become time consuming for our company. Having them as a virtual receptionist has been an added bonus to our company.

Coryn and the team at Posh have been great to work with! They are knowledgeable, friendly, swift, and accurate in their work. Looking forward to growing our services with Posh into the future!

Easy to make changes with how our calls are handled as our company has grown! Very professional service as well!!

So far so good. Very easy to work with. Weight off of our shoulders.

Very pleased with the service! Any mishaps have been handled right away and very professionally. Enjoy the ease of using this service.

We received great service from Blanca, and I would definitely recommend Posh to others.

Such a great experience. 10/10 would recommend

Posh has been great so far! Hannah was very helpful in getting our clinic set up, walked us through the process and made sure everything was running like we want it. I'm looking forward to working together as our call volume increases!

Blanca is great!
Always replied back, helpful suggestions. Very professional.