It’s definitely more pricier than I expected and I felt as if I was taking more phone calls than I expected. On a good note, I like the fact that real humans were answering the phone calls rather than... Voir plus
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Lisez les avis des autres
Very professional answering service. We use Posh for all after hour calls & sometimes during normal business hours. All agents are easy to understand, professional & polite. Our callers have never had... Voir plus
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Our company recently began using Posh to handle our after-hours calls, and we've been thrilled so far with how it's been going. Not only have the callers been diligent and kind, but our rep Kelsey has... Voir plus
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I have used Posh Virtual Receptions for some time now. During that time, I have worked with Sarina Perez. Sarina is very knowledgeable, extremely helpful in solving issues, and always cheerful. Po... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business.
Coordonnées de contact
295 Bendix Road, 23452, Virginia Beach, Etats-Unis
- 833-438-7674
- posh.com
4,7
Excellent
194 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
POSH has been a game changer for our…
POSH has been a game changer for our company. They have been professional, competent, responsive, and accommodating to all of our requests. I am thankful we found them. Their help has allowed our company to focus on the business and work while they handle all of the incoming calls to help ensure our business does not miss one call.
14 mars 2025
Réponse : Posh Virtual Receptionists
Thank you so much for your kind words! We’re thrilled to hear that POSH has been a game changer for your company. Providing professional, responsive, and reliable service is our top priority, and we’re grateful for the opportunity to support your business. We appreciate your trust in us and look forward to continuing to help your company thrive
Amazing so far
Amazing so far! The best service we have had by a LONG shot! Thanks Sarina Perez!
28 janvier 2025
Réponse : Posh Virtual Receptionists
David, we are so happy to hear that you are having an Amazing experience. We look forward to a long lasting partnership.
Réponse : Posh Virtual Receptionists
Thank you for sharing. We're so pleased to hear that Sarina was such an important part of your firm's transition. We’ll be sure to share this with her!
Client satisfaction
Signed up with Posh to better organize our call flow process. Had some technical difficulties on our end, Marijoyce Munoz went above and beyond to assist and ensure complete satisfaction. Highly recommend.
3 décembre 2024
Réponse : Posh Virtual Receptionists
Thank you for your kind words and for choosing Posh to help organize your call flow process! We're thrilled to hear of your experience with Marijoyce. Providing exceptional service is our top priority, and it’s wonderful to know we made a positive impact. If you ever need further assistance, don’t hesitate to reach out. We truly appreciate your recommendation!
The virtual assistants are Top-Notch
The virtual assistants are great. They are professional, easy to understand, and interact well with callers. It is saving me some time, and getting me more bookings, which was the intended purpose. They don't always follow my instructions. That could be better. But otherwise, I really like this service.
20 novembre 2024
Réponse : Posh Virtual Receptionists
Thank you for sharing your feedback! We're thrilled to hear that our virtual assistants are making a positive impact on your business by saving you time and increasing bookings. It's great to know their professionalism and ability to interact with callers are meeting your expectations.
We sincerely apologize for any instances where instructions weren’t followed as expected. Your input is invaluable, and we’re committed to improving this aspect of our service to ensure it aligns perfectly with your needs. If there’s anything specific you’d like us to address, please feel free to share—we’d love the opportunity to make things right.
Thank you for trusting us with your business. We look forward to continuing to support your success!
From Sarina in sales
From Sarina in sales, to the experience of the service, we have been beyond satisfied. We were going to hire a full time customer service rep, but this fills that void and takes the stress of answering calls off of us.
8 novembre 2024
Réponse : Posh Virtual Receptionists
Jason, thank you for trusting us to be an extension of your business. We are so happy to hear of your satisfaction with the service we are providing.
Highest Regards for Posh Communication Services
True industry professionals. Very easy to work with and do a phenomenal job answering the phones for us. This service has significantly improved our workflow, so we don't have to stop doing what we are doing every time the phone rings. Receptionists are very professional and do a great job passing the message along so we can more efficiently provide support for our clients. Would recommend this service to anyone considering int!
30 août 2024
Réponse : Posh Virtual Receptionists
Ryan thank you for the awesome review. We are thrilled to hear of the impact to your workflow.
Overall we loved having this service
Overall we loved having this service. Customer Service was great, but there were some missed calls and lengthy customer waits while the receptionist figured out what to do/say next. Everyone was professional and friendly.
19 août 2024
Réponse : Posh Virtual Receptionists
Thank you for your review Erin. We strive to ensure all calls are answered. Our Client Services team will be reviewing your feedback to further understand how we can make your account more efficient to reduce the amount of time on each call.
Great customer service from Erika High…
Great customer service from Erika High Smith and the support team.
13 août 2024
Réponse : Posh Virtual Receptionists
Thank you so much Nolan! Our support team is always redy to help our clients.
Prompt communication and attention to detail
Overall, very pleased with my partnership with Posh. They are always prompt to communicate, very proactive and their team is eager to impress. Thanks Posh!
11 juillet 2024
Réponse : Posh Virtual Receptionists
We are eager to assist our clients. Thank you for trusting us with your business.
Having Posh covering inbound calls has been a huge time saver!
Having Posh covering inbound calls has allowed me to better manage my day and my business. I highly recommend. My clients have all had a great experience thus far and the mobile app is super easy to use.
26 juin 2024
Réponse : Posh Virtual Receptionists
Thank you for sharing your experience. Our goal is to give our clients time back in their day.
Very impressed
I am very impressed with the team at posh. They are highly professional and skilled in what they do. The service they provide is top-notch, with a high-end feel. However, there is one important aspect that I would like to see improved: call recording. It would be beneficial to have the option to listen back on calls for reference and quality assurance purposes. Other than that, I am extremely happy with the service and would highly recommend it.
19 juin 2024
Avis spontané
Réponse : Posh Virtual Receptionists
Darren, Thank you for sharing your experience. We always appreciate requests for new features and enhancements.
I had an exceptional experience with…
I had an exceptional experience with POSH services and my consultant Sarina. Their professionalism and dedication to client satisfaction are truly commendable. Sarina’s talent and prompt communication have undoubtedly contributed to the top-notch service provided. Highly recommend Posh for all your virtual receptionist needs
5 juin 2024
Réponse : Posh Virtual Receptionists
Twanna, thank you so much for sharing your experience with Sarina. She loves working with her clients and helping them find the right solutions. We are happy that you highly recommend our services.
Sarina has done a fabulous job…
Sarina has done a fabulous job communicating quickly and courteously with prompt solutions.
29 mai 2024
Réponse : Posh Virtual Receptionists
Thank you for your kind words. We are delighted to hear that Sarina has done a fabulous job communicating quickly and courteously with prompt solutions. Your feedback is greatly appreciated and will be shared with Sarina and our team.
We value your satisfaction and are committed to providing excellent service. Should you need any further assistance, please don't hesitate to reach out.
Posh always follows the guidelines I…
Posh always follows the guidelines I have set and if there are any problems they let me know and are quick to resolve them.
15 mai 2024
Réponse : Posh Virtual Receptionists
Chris, thank you for your feedback and for being a long time customer!
I'm so surprised I've never dealt with…
I'm so surprised I've never dealt with a service so awesome
14 mai 2024
Réponse : Posh Virtual Receptionists
We are thrilled that we have been able to make that kind of impression. We look forward to working with you.
Réponse : Posh Virtual Receptionists
Thank you for your review. Our Customer Service team works hard to ensure that you receive helpful and responsive service.
Réponse : Posh Virtual Receptionists
We look forward to continuing your great experience.
Horrific Company-avoid at all costs
Horrific Company-avoid at all costs. Plenty of other options available. Massive overbilling. Horrific management. They LOVE to fight with you. Even after finally crediting our Account, they went back and re-billed us AFTER the account was closed. They make the Billing as confusing as possible.
4 avril 2024
Avis spontané
Réponse : Posh Virtual Receptionists
Dear Todd,
Thank you for sharing your feedback, though we're disappointed to hear about your negative experience. We believe it's essential to provide additional context to ensure a fair understanding of the situation.
As a virtual receptionist service, our primary goal is to assist our clients in managing their calls efficiently and professionally. In your case, we encountered several challenges, including the repeated influx of irate callers citing a lack of responsiveness regarding their purchases, which led to an increase in your allotted minutes. Additionally, recurring payment issues arose, eventually resulting in the suspension of your service.
Despite these challenges, our customer service team worked diligently to address your concerns, offering both a credit and a payment extension to help alleviate the situation. We also engaged with you directly, through our VP of Operations, to find a mutually agreeable solution.
During this conversation, we identified an issue with a prior credit not being applied correctly, resulting in a discrepancy in the displayed balance owed compared with the invoice total. We promptly rectified this error and refunded any overcharged amounts, including the credit card surcharge. A final invoice denoting no additional balance owed was provided. Our intention was to ensure fairness and transparency in our billing practices.
It's important to note that our receptionists work diligently to handle various calls, including those from frustrated callers due to lack of responsiveness, and deserve proper compensation for their efforts.
While it's regrettable that we couldn't continue our partnership under more favorable circumstances, we hope this clarifies our perspective and the steps we took to address your concerns. Should you have any further questions or require assistance, please don't hesitate to reach out as we are committed to ensuring no issue remains unresolved.
Warm regards,
Posh Customer Service
…you you want real fast call leads
This is exactly what I need being quite new to the option of searching but forgetting what I'm doing and knowing that I'm doing as little as possible and the system is helping me to generate new leads every day it's absolutely brilliant
30 avril 2024
Avis spontané
Réponse : Posh Virtual Receptionists
Thank you so much for your feedback. We are glad you are enjoying the service.
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