Réponse de PDS

28 janv. 2026

Dear John,

Thank you very much for taking the time to leave your feedback — we genuinely appreciate you sharing your experience with us.

We’re delighted to hear that you found our team to be excellent and courteous. Providing a polite, respectful and professional service is something we place great importance on, so it’s always reassuring to know this has been recognised. Our staff take real pride in the work they do and in how they treat every customer, from the first point of contact right through to completion.

We do understand and acknowledge your comment regarding the pricing. At PDS, we always aim to strike the right balance between fair, transparent pricing and delivering high-quality, long-lasting solutions. Our work is carried out using industry-approved methods, quality materials and experienced engineers, all designed to ensure reliability and peace of mind. We never cut corners, and our pricing reflects the standard of workmanship, aftercare and accountability we stand by.

It’s completely understandable that it may be too soon to fully review the results, and we really appreciate your honesty in saying so. Please be assured that should you have any questions, concerns, or simply want reassurance as time goes on, our customer care team is always here to help. Your satisfaction doesn’t end when the job does — we’re committed to supporting you moving forward.

Thank you once again for choosing PDS and for your valued feedback. We look forward to being of assistance again in the future and hope the work continues to meet your expectations.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

27 janv. 2026

Dear Harry,

Thank you very much for coming back to us — we’re more than happy to include that, and we truly appreciate the opportunity to respond properly.

From everyone here at Customer Care PDS, thank you for such a glowing and thoughtful review. We’re absolutely delighted to hear how happy you were with Charlie and his team. We know how concerning it can be when you’re faced with an extremely high quote, so we’re really pleased you reached out to us for a second opinion and felt reassured from that very first conversation.

Charlie takes great pride in being open, honest and clear about what work is genuinely required, so it’s fantastic to hear that his confidence and transparency gave you peace of mind. We’re also pleased that the job was completed quickly, efficiently and with politeness throughout — maintaining a professional and respectful approach on every visit is something we strongly believe in.

We’re also very pleased to confirm that you are now fully covered under our 10-year guarantee, giving you long-term reassurance and confidence in the work carried out. Providing that extra peace of mind is an important part of the service we offer, and we’re glad it adds further value to your experience with PDS.

Thank you again for your strong recommendation — it really does mean a great deal to the whole team. Should you ever need us in the future, we’ll always be here to help.

Kind regards,
Customer Care PDS

Réponse de PDS

27 janv. 2026

Dear Takudzwa,

Thank you very much for taking the time to leave us such positive feedback — it’s genuinely appreciated by everyone here at PDS.

We’re delighted to hear that you were happy with the quick turnaround and the speed at which our team attended site, carried out the investigation, and provided clear findings along with supporting video footage. We understand how important it is to get answers promptly, especially when drainage concerns can cause disruption or uncertainty, so we always aim to act swiftly without ever compromising on the quality or thoroughness of our work.

Providing clear visuals and detailed findings is a key part of how we ensure our customers feel informed and confident about the condition of their drainage system and any next steps that may be required. It’s great to know this approach was helpful and met your expectations.

Thank you once again for choosing PDS and for sharing your experience. Should you ever need further advice, inspections, or support in the future, please don’t hesitate to get in touch — our customer care team will always be more than happy to help.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

23 janv. 2026

Dear Jo,

Thank you ever so much for taking a moment to leave this feedback — it truly means a great deal to all of us here at PDS. Hearing that you found our service very helpful is exactly the kind of reassurance that keeps our customer care team motivated to go above and beyond every day.

We are committed to delivering clear communication, reliable workmanship, and a supportive experience from start to finish, so knowing we’ve been able to make things easier for you is genuinely appreciated. Should you ever need assistance again, whether it’s a small concern or a larger drainage issue, our team will be ready to step in promptly and professionally.

With warm regards,
Customer Care – PDS

Réponse de PDS

21 janv. 2026

Dear Mike,

We are incredibly grateful that you took the time to share such a detailed and uplifting review. From everyone here at Customer Care PDS, thank you sincerely for your kind words and for choosing us to resolve your drainage issue.

It is especially rewarding to hear your praise for our office team. We place huge importance on having knowledgeable, approachable staff who can offer clear guidance and reassurance from the very first call, so knowing that all your questions were answered confidently and efficiently means a great deal to us. First impressions matter, and we are delighted this was a positive one.

We are also pleased to hear that our operative attended so promptly and was able to clear the drain quickly and effectively. Responding within a short timeframe and resolving problems efficiently, while still maintaining fair and transparent pricing, is something we continuously strive for. Your comments reassure us that this approach is being recognised and appreciated.

Your recommendation truly means everything to our team. Feedback like yours not only motivates us but also reinforces our commitment to putting our customers first and delivering a dependable, forward-thinking service every time.

Should you ever require assistance again in the future, please don’t hesitate to contact us. We will always be more than happy to help.

With our warmest thanks,
Customer Care PDS

Réponse de PDS

21 janv. 2026

Dear Richard,

Thank you very much for taking the time to leave us such a thoughtful and balanced review. We truly appreciate you sharing your experience with us.

We are delighted to hear that our engineer arrived promptly, listened carefully to the issue, and got straight to work. It is especially pleasing to know you found him friendly and efficient, as we place a great deal of importance on professionalism, approachability, and respect for our customers’ time and homes.

We also completely understand and respect your comments regarding the cost. Transparency and fairness are extremely important to us, and we never dismiss feedback like this. While the time spent on site may appear brief, the price reflects not just the use of specialist equipment, but also the engineer’s expertise, training, insurance, vehicle costs, availability, and the ability to diagnose and resolve the issue quickly and safely. That said, we genuinely value your honesty, as feedback like yours helps us continually review how we communicate and demonstrate the value of our services more clearly.

Your 4-star rating is sincerely appreciated, and we are grateful you chose PDS to resolve your drainage issue. Should you ever need advice, support, or further assistance in the future, please do not hesitate to contact us. We would be more than happy to help and to ensure your next experience is even better.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

20 janv. 2026

Dear Martin,

Thank you very much for taking the time to share such a detailed and thoughtful review. On behalf of Customer Care at PDS, we are genuinely grateful for your kind words and for placing your trust in us.

We are delighted to hear that your experience with PDS was positive from start to finish, especially given the urgency of a Saturday night call-out. Drainage issues at that time can be incredibly stressful, so it is reassuring to know our team was able to respond promptly, resolve the immediate problem, and then continue supporting you through the refurbishment of your external drains. Providing reliable, professional service at every stage is something we take great pride in.

Your comments about the overall service and professionalism mean a great deal to us. We always aim to offer clear communication, dependable workmanship, and long-term solutions rather than quick fixes, so it is wonderful to know this came across during your experience with us.

Thank you again for your recommendation—it truly is the highest compliment we can receive. Should you ever require assistance in the future, whether it’s advice, maintenance, or emergency support, please be assured that the team at PDS will be more than happy to help. We look forward to being of service again if ever needed.

Warm Regards,
Customer Care,
PDS

Réponse de PDS

Actualisé le 19 janv. 2026

Dear Teresa,

Thank you very much for taking the time to leave such a thoughtful and positive review. From all of us at Customer Care PDS, we truly appreciate your kind words and your recommendation.

We’re delighted to hear that you found our team friendly, professional, and quick to respond. Taking the time to clearly explain what’s required and outlining all available options is something we strongly believe in, as it allows our customers to make informed decisions that are right for them. We’re especially pleased that you felt there was no pressure throughout the process — providing honest advice and transparent guidance is a core value of our company.

Knowing that you felt supported, well-informed, and comfortable with the service means a great deal to us. Your confidence in recommending PDS for drainage issues is the highest compliment we could receive, and it motivates our team to continue delivering the high standards we pride ourselves on.

Thank you once again for choosing PDS. Should you ever need assistance in the future, whether for advice or drainage support, please don’t hesitate to get in touch — we’re always happy to help.

Warm Regards,
Customer Care,
PDS

Réponse de PDS

Actualisé le 19 janv. 2026

Dear Roberto,

Thank you ever so much for taking the time to share your kind feedback. From all of us at Customer Care PDS, it truly means a great deal to know that your experience was such a positive one.

We are delighted to hear that our engineer was approachable and took the time to clearly explain everything in detail. At PDS, we firmly believe that good service goes beyond resolving the immediate issue — it’s equally important that our customers feel informed, confident, and fully supported throughout the process. Providing clear guidance and practical recommendations is a key part of how we aim to deliver long-term value, not just a quick fix.

Your comments perfectly reflect the standards we strive to uphold on every visit, and it is extremely rewarding to know that this approach was appreciated. Feedback like yours motivates our entire team to continue working to the highest level and constantly improve the service we provide.

Thank you once again for choosing PDS and for trusting us with your drainage needs. Should you ever require advice, maintenance, or assistance in the future, please don’t hesitate to get in touch — we will always be more than happy to help.

Warm regards,
Customer Care PDS

Réponse de PDS

15 janv. 2026

Dear Christine,

We are absolutely delighted to read your fantastic feedback and would like to sincerely thank you for taking the time to leave such a positive review. From everyone here at Customer Care PDS, your kind words are truly appreciated.

It is wonderful to hear how pleased you were with the work carried out.

We are especially pleased to hear your comments about Sam. Being friendly, approachable, and clear in explaining each stage of the work is something we pride ourselves on, and it’s great to know that Sam made the process easy to understand and reassuring from start to finish.

Your recommendation and 5-star rating mean a great deal to us and really motivate our team to continue delivering the high standards of service PDS is known for. Should you ever need assistance again in the future, whether for advice or further drainage work, we would be more than happy to help.

Thank you once again for choosing PDS and for your trust in our services.

Kind regards,
Customer Care PDS

Réponse de PDS

15 janv. 2026

Dear Nick,

Thank you ever so much for taking the time to share your kind feedback — it truly means a great deal to all of us at PDS.

We’re delighted to hear that you found our team very knowledgeable and genuinely happy to help. That is exactly the level of service we strive to deliver on every single job, whether large or small. Our aim is always to ensure our customers feel confident, reassured, and fully supported from the first point of contact through to completion of the work.

Your comments reflect the pride our engineers take in their expertise and their willingness to go the extra mile to make sure everything is explained clearly and resolved efficiently. Knowing that this has been recognised makes all the hard work worthwhile.

On behalf of Customer Care at PDS, thank you once again for choosing us and for your thoughtful review. Should you ever need assistance in the future, please don’t hesitate to get in touch — we’ll always be more than happy to help.

Warm Regards,
Customer Care,
PDS

Réponse de PDS

12 janv. 2026

Dear Chrissy,

Thank you so much for sharing such a lovely review — it truly brightened our day here at PDS.

It’s wonderful to hear that everything was resolved quickly and that our team delivered the helpful, polite service we pride ourselves on. Knowing you felt well looked after from start to finish means a great deal to us, and feedback like yours encourages our whole team to keep pushing that standard even higher.

We’re genuinely grateful for your trust and are delighted to know you’d choose us again in the future. Should you ever need assistance, whether it’s a small concern or something more urgent, we’ll always be here and ready to help with the same level of care.

Warmest regards,
Customer Care – PDS

Réponse de PDS

12 janv. 2026

Dear Rachel,

Thank you ever so much for taking the time to share your kind feedback with us. From everyone here at Customer Care PDS, it truly means a great deal to know that you were happy with both the punctuality of our team and the way the issue was resolved.

We pride ourselves on arriving when we say we will and getting straight to the root of the problem, so it’s wonderful to hear that the service met your expectations. Just as importantly, we’re really pleased that our engineer was able to offer clear, practical advice on what to do should the issue ever arise again in the future. We believe that giving our customers knowledge and reassurance is just as valuable as fixing the immediate problem.

Your satisfaction is always our top priority, and feedback like yours motivates us to continue delivering a reliable, professional and forward-thinking service every single day. Should you ever need our help again, whether for advice, maintenance or an urgent issue, please don’t hesitate to get in touch.

Thank you once again for choosing PDS and for trusting us with your drainage needs. We look forward to being there for you whenever you need us.

Warm Regards,
Customer Care,
PDS

Réponse de PDS

12 janv. 2026

Dear Yvonne,

Thank you ever so much for taking the time to leave us your kind feedback. We are truly grateful that you highlighted the speed and professionalism of our response, as these are values we work extremely hard to uphold on every single job we attend.

At PDS, we understand how important it is to act quickly when a drainage issue arises, and we always aim to provide a prompt, efficient and professional service from the very first point of contact right through to completion. Knowing that this came across clearly during your experience reassures us that our customer-first approach is making a real difference.

Your comments will be shared with the whole team, as positive feedback like this is incredibly motivating and encourages us to continue delivering the high standards our customers expect and deserve. Should you ever need our assistance again in the future, please do not hesitate to get in touch – we will always be more than happy to help.

Warm Regards,
Customer Care,
PDS

Réponse de PDS

11 janv. 2026

Dear Claire,

What a truly wonderful review to receive – thank you ever so much for sharing your experience with us. It means a great deal to everyone here at PDS to know that your journey with us, from the very first phone call right through to the completed works, felt smooth, straightforward and reassuring. We always set out to make the entire process as clear and stress-free as possible, so it’s incredibly encouraging to hear that this came across.

We’re delighted that our CCTV diagnostic equipment helped identify the root of the issue quickly and accurately. Using the right technology not only speeds up the process but ensures we can provide the most effective long-term solution, and it’s lovely to hear you appreciated that approach. Keeping our pricing fair and transparent is also a priority for us, so your comments on this are genuinely valued.

Your recommendation means more to us than you may realise, and we’re truly grateful that you took the time to share your feedback. Should you ever need us again—whether for advice, maintenance, or future drainage support—our team will always be ready to help.

Warm regards,
Customer Care – PDS

Réponse de PDS

7 janv. 2026

Dear Barbara,

Thank you so much for taking the time to share your kind feedback with us. We are genuinely delighted to hear that our engineer made such a positive impression during your visit and that you found them friendly, approachable, and helpful throughout the process.

At PDS, we firmly believe that clear communication and honest advice are just as important as resolving the drainage issue itself. It is reassuring to know that the engineer took the time to explain everything clearly and offered guidance that you found useful, as this is exactly the level of service we strive to provide to every customer, whether residential or commercial.

Your comments will be passed on to the engineer involved, as recognition like this goes a long way in motivating our team to continue delivering a professional, respectful, and customer-focused service. We understand that drainage problems can be stressful, so ensuring our customers feel informed and at ease is always a top priority for us.

Thank you once again for choosing PDS and for trusting us with your drainage needs. Should you ever require further assistance, advice, or support in the future, please do not hesitate to contact us. We will always be more than happy to help.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

6 janv. 2026

Dear Svetlin,

Thank you for taking the time to leave your feedback, although we remain genuinely disappointed to see such a defamatory review regarding this matter. We take every concern raised by our customers extremely seriously, and in line with our commitment to full transparency, we have once again reviewed the details of your case with the engineer who attended your property. His findings and diagnosis were communicated clearly at the time of the visit and remain consistent with our further internal assessment.

You later provided us with a “CCTV survey report” from the contractor you say attended after us which you didn't even tell us the contractors name. For clarity, the exact wording you shared is as follows:

“Attended site for cctv survey to check condition of the line as other company has recommended 24m liner. On arrival we lifted the manhole on site which links with toilet and gully we used our cctv to survey upstream towards the gully, observed water in line I believe this is due to large amount of scale buildup within the line. I recommend we attend site for descale and hpwj from the manhole outside garage, upstream to the gully. I’ve also camered downstream from mh1-mh2 this seems fine no issues, recommend we just clean with hpwj.”

Unfortunately, the document provided does not resemble a professional CCTV survey report by recognised industry standards. As a long-established and reputable drainage company, a full drainage CCTV survey from PDS would always include:

High-quality video recordings of the entire inspection

A detailed written report with precise technical findings

Clear recommendations supported by visual and structural evidence

None of these were supplied to us, nor have we received any form of video footage to substantiate the claims made within the text you sent.

To help move this forward constructively, we are formally requesting a genuine, complete report from the third-party contractor. Once we receive this, we will gladly review the findings in detail. Additionally, to ensure complete fairness and impartiality, we are more than willing to arrange for an independent contractor to attend as a matter of urgency. Our priority is—and always has been—accurate diagnosis and effective long-term solutions, not conflict.

It is also important to note that we have attempted to contact you on numerous occasions by telephone, all without success. We have sent emails asking you to call us directly so we could discuss this matter professionally, yet we have received no return call or acknowledgement. Open communication is essential in cases like this, and we genuinely hoped to resolve this swiftly with your cooperation.

Given the circumstances, and considering that this is a rented property, we can only assume there may be frustration around the costs associated with both the call-out and the initial diagnosis. However, this does not justify posting remarks that harm the reputation of a highly rated, fully accredited company that prides itself on honesty, transparency, and customer care.

At PDS, we remain committed to resolving this matter fairly and professionally. We simply ask for the opportunity to do so with the appropriate evidence and a cooperative dialogue.

Please contact us at your earliest convenience so we can bring this situation to a proper and satisfactory conclusion.

Kind regards,
Customer Care Team – PDS

Réponse de PDS

5 janv. 2026

Dear Nicolle,

Thank you ever so much for taking the time to leave such a kind and encouraging review. We are genuinely delighted to hear that you were pleased with the speed of our response and the efficiency with which the clogged soakaway was resolved. Knowing that the issue was dealt with promptly, with minimal disruption and no mess, is exactly the standard we continually strive to achieve for every customer.

At PDS, we fully understand how inconvenient drainage problems can be, particularly when they arise unexpectedly. That is why our team always aims to act quickly, work methodically, and ensure everything is left clean and tidy once the job is complete. It is wonderful to know that our straightforward, no-fuss approach made a positive difference to your experience.

Your recommendation truly means a great deal to all of us. Feedback like yours not only reassures us that we are delivering the level of service our customers deserve, but it also motivates our team to keep pushing forward and maintaining these high standards across every job, whether large or small.

Thank you once again for choosing PDS and for trusting us with your drainage needs. Should you ever require assistance in the future, please do not hesitate to get in touch. We will always be more than happy to help.

Warm regards,
Customer Care – PDS

Réponse de PDS

3 janv. 2026

Dear Richard,

Thank you ever so much for sharing your experience with us — it truly brightened our day here at PDS. It’s wonderful to hear that from the moment you picked up the phone, you felt supported and well looked after. Our team works hard to ensure that every customer receives a prompt, reassuring, and efficient service, so knowing that our quick response and same-day arrival made a positive difference really means a great deal.

We’re especially pleased that the blockage was resolved smoothly and that you found our team both pleasant and helpful throughout the visit. Delivering a consistently high level of service is at the heart of what we do, and feedback like yours encourages us to keep pushing that standard even further.

Thank you again for taking the time to leave such a kind review — it’s truly appreciated by all of us.

Warm regards,
Customer Care, PDS

Réponse de PDS

2 janv. 2026

Dear Alan,

Thank you very much for taking the time to share your feedback — it is genuinely appreciated by everyone here at PDS Customer Care.

We are delighted to hear that you felt the job was well done. Knowing that our efforts have met your expectations is extremely rewarding for our entire team. We take great pride in delivering a service that is not only efficient and professional, but also straightforward and reassuring from start to finish, so your comments truly mean a great deal to us.

At PDS, we always aim to approach every job with care, attention to detail, and a customer-first mindset, regardless of the size or complexity of the issue. Your satisfaction confirms that this approach continues to make a positive difference, and feedback like yours motivates us to keep maintaining the high standards we set for ourselves.

Thank you once again for choosing PDS and for your kind words. Should you ever require our services again in the future, please do not hesitate to get in touch — our customer care team will always be happy to help.

Warm regards,
Customer Care Team
PDS