Réponse de PDS

23 févr. 2026

Dear Marie,

Thank you very much for your kind feedback. On behalf of customer care PDS, we truly appreciate you taking the time to share your experience.

We are delighted to hear that you found our staff professional and friendly. Providing a high standard of workmanship alongside a courteous and approachable service is something we take great pride in, and it is always rewarding to know this has been reflected in our customers’ experiences.

Your comments mean a great deal to our team. Thank you again for choosing PDS, and we will be more than happy to assist you in the future should you need us.

Kind regards,
Customer Care
PDS

Réponse de PDS

20 févr. 2026

Dear Trevor,

It truly means a great deal to us to receive such positive and detailed feedback, so thank you for taking the time to share your experience.

We are delighted that our team were able to quickly diagnose the break in the drain pipe beneath your property and identify the route through which the rats were entering. Issues like this can understandably cause a great deal of concern, so acting swiftly and decisively is always our priority. We are pleased that the repair was completed within just two days and that the installation of the two anti-rat valves has provided you with added protection and peace of mind going forward.

At PDS, we place enormous importance on being both efficient and approachable, so it is wonderful to hear that you found everyone friendly and professional throughout the process. From the initial investigation through to the completed repair, our aim is always to deliver a smooth, reassuring service with clear communication at every stage.

Your recommendation genuinely means the world to us, and we are extremely grateful for your trust in our team. Should you ever require any further drainage assistance in the future, please do not hesitate to contact us — we are always here to help.

Warm Regards,
Customer Care
PDS

Réponse de PDS

Actualisé le 20 févr. 2026

Dear Damien,

It is truly wonderful to receive such positive feedback, and we are sincerely grateful that you took the time to share your experience. Knowing that you were pleased with both our punctuality and the overall standard of service means a great deal to us.

At PDS, we understand how important reliable timing is for our customers. Whether it’s a residential or commercial matter, arriving when we say we will and carrying out the work efficiently is a key part of the service we aim to deliver every single day. We are delighted that our commitment to keeping to schedule and providing a smooth, professional experience stood out to you.

Our team works hard to ensure that every aspect of the job – from the initial contact through to completion – is handled with care, respect and attention to detail. Feedback like yours reassures us that we are achieving what we set out to do, which is to put our customers first and provide dependable drainage solutions with minimal disruption.

Thank you once again for your kind words and for placing your trust in PDS. Should you ever require assistance in the future, please do not hesitate to get in touch.

Warm Regards,
Customer Care
PDS

Réponse de PDS

18 févr. 2026

Dear Karen,

It truly means a great deal to us to receive such kind words about our team. Thank you for taking the time to share your experience and for highlighting the friendly and helpful approach you received.

At PDS, we firmly believe that outstanding customer care is just as important as the technical work we carry out. Drainage issues can often be stressful and inconvenient, so ensuring that every customer feels supported, listened to, and treated with genuine courtesy is something we place at the heart of our service. Knowing that our manner and attitude stood out to you reassures us that we are delivering on that promise.

We take pride in building positive relationships with our customers, offering clear communication, honest advice, and practical solutions from the moment we arrive. Your feedback encourages our entire team to continue maintaining these high standards on every job, whether residential or commercial.

Thank you once again for choosing PDS and for sharing your experience. Should you ever need assistance in the future, please rest assured that our friendly and helpful team will be more than happy to assist.

Customer Care
PDS

Réponse de PDS

18 févr. 2026

Dear Emily,

We are extremely grateful for you taking the time to share your experience and for highlighting the punctuality and efficiency of our service.

Arriving when we say we will is something we take very seriously at PDS. We understand how valuable your time is, and we always aim to provide clear communication and dependable attendance so our customers are never left waiting. It is wonderful to hear that we met that expectation on this occasion.

Equally, knowing that the work was completed swiftly and without disruption is exactly the standard we strive for. Drainage issues can often cause unnecessary stress, so our team focuses on diagnosing the problem quickly, working methodically, and restoring everything with as little inconvenience as possible. We always aim to leave the property clean, tidy and fully operational before we depart.

Your feedback reassures us that our commitment to professionalism, efficiency and customer care is making a real difference. Thank you again for choosing PDS and for your kind words. Should you ever require assistance in the future, we will be ready to help.

Customer Care
PDS

Réponse de PDS

Actualisé le 12 févr. 2026

Dear Nichola,

It is truly wonderful to read your kind words, and we are extremely grateful that you took the time to share your experience. Knowing that you found our service both professional and prompt means a great deal to us, as these are standards we work very hard to maintain on every single visit.

Gutter blockages can so quickly lead to much larger issues if not dealt with efficiently, so we are delighted that we were able to attend promptly and resolve the problem before it caused any further inconvenience. Our team always aims to arrive fully prepared, carry out the work thoroughly, and leave everything clean and flowing exactly as it should be.

Your feedback reassures us that our commitment to reliability and high standards is making a positive difference, and that is exactly what we strive for. Should you ever require any further assistance with guttering, drainage, or preventative maintenance in the future, please know that we will be more than happy to help.

Thank you once again for placing your trust in us.

Best Regards,
Customer Care Team
PDS

Réponse de PDS

11 févr. 2026

Dear Darren,

It truly means a great deal to us to receive such thoughtful feedback, and we are sincerely grateful that you took the time to share your experience.

From all of us at customer care PDS, thank you for recognising the effort our team puts into delivering a friendly, cost-effective and transparent service. We firmly believe that clear communication and punctuality set the tone for any job, so we are especially pleased that you appreciated the courtesy call to let you know we were on our way and our commitment to arriving when promised.

We also pride ourselves on being open and fair with our pricing. Not charging a call-out fee and ensuring customers only pay for the work actually carried out is something we feel is both honest and respectful. It’s wonderful to hear that this approach stood out to you. Our aim is always to provide excellent value without compromising on the quality of workmanship.

Treating your property with the utmost respect is equally important to us. We understand that when inviting engineers onto your premises, trust and professionalism matter. Knowing that you felt comfortable and respected throughout the visit is exactly the reassurance we strive to provide on every job, whether residential or commercial.

It’s also fantastic that you noticed our senior engineer mentoring a trainee. As a forward-thinking company, we are committed to investing in the next generation of skilled drainage specialists. Passing on knowledge, maintaining high standards, and ensuring best practice is followed at every stage of training helps us safeguard the quality of service our customers expect now and in the future. We believe it is vital to develop talent properly, and we’re delighted this was something you valued seeing firsthand.

Your kind words genuinely motivate our entire team to continue delivering dependable, friendly and efficient drainage services. Should you ever need assistance again, please rest assured that we will be ready to help with the same level of care and professionalism.

Thank you once again for your support and recommendation.

Warm regards,
Customer care
PDS

Réponse de PDS

6 févr. 2026

Dear Mr David,

Thank you very much for taking the time to share your feedback — we truly appreciate it. From everyone here at PDS, it’s fantastic to hear that you felt the job was handled properly, even though it turned out to be more involved than initially expected.

Drainage issues can often reveal additional complications once work begins, and we always aim to be fully prepared for that exact reason. Our engineers carry a comprehensive range of specialist equipment and parts on our vans so they can adapt on the spot, minimise disruption, and get everything resolved efficiently without unnecessary delays or repeat visits. We’re really pleased this approach made a positive difference for you.

Your comments are a great reflection of the professionalism, experience, and forward-thinking mindset our team takes pride in every day. Knowing that you felt confident in our capability and preparation means a great deal to us.

Thank you again for choosing PDS. Should you ever need assistance in the future — whether advice, maintenance, or emergency support — please don’t hesitate to get in touch. We’ll always be here and happy to help.

Best Regards,
The PDS Team

Réponse de PDS

5 févr. 2026

Dear Mr Baldock,

Thank you very much for taking the time to share your feedback with us, Mr Baldock – it is genuinely appreciated.

We understand and respect your comment regarding the cost, and we’re grateful that you still felt the overall service was very good and, importantly, that the work was carried out with no discomfort to you. Our aim is always to complete jobs as smoothly and considerately as possible, minimising disruption while maintaining a high standard of workmanship.

We would also like to politely mention that, had you chosen to seek further quotes for the repair works, you would likely have found our pricing to be very competitive. This is something echoed in many of the reviews we receive from other customers, as we work hard to offer fair, transparent pricing alongside a reliable and professional service, without cutting corners.

Additionally, for your peace of mind, we’re pleased to confirm that you are now fully covered under our 10-year guarantee for the drain lining works carried out. This provides long-term reassurance and highlights our confidence in the quality and durability of the repairs completed.

Thank you once again for your honest review and for placing your trust in PDS. Should you ever require our assistance in the future, our customer care team will be more than happy to help.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

4 févr. 2026

Dear Andy,

Thank you ever so much for taking the time to leave such a fantastic review. We genuinely appreciate you sharing your experience with us.

It’s wonderful to hear that you were pleased with the whole process, from the team who attended to jet the drains through to the engineers who carried out the CCTV survey. We place a huge emphasis on teamwork and clear communication, so it’s especially rewarding to know that both our on-site engineers and our support team made a positive impression.

Our aim is always to provide a complete, well-coordinated service, ensuring that any drainage issues are dealt with thoroughly while keeping our customers fully informed at every stage. Your kind words about the friendliness, professionalism and communication really reassure us that we’re delivering the level of service we strive for.

Thank you once again for choosing PDS and for your trust in our team. Should you ever need us in the future, whether for advice, maintenance or emergency support, please don’t hesitate to get in touch. We’ll always be more than happy to help.

Warm regards,
Customer Care Team
PDS

Réponse de PDS

4 févr. 2026

Dear Christopher,

Thank you very much for taking the time to share your experience with us — it’s genuinely appreciated by everyone at PDS.

We’re delighted to hear that our camera inspection service met your expectations and that our engineer came across as friendly and professional. Providing clear, honest feedback is something we place huge importance on, especially when investigating issues such as damp, where understanding the potential cause is key to finding the right long-term solution. It’s great to know that the explanation given helped shed light on what may be contributing to the problem and offered some reassurance moving forward.

At PDS, we always aim to combine technical expertise with a personable approach, ensuring our customers feel informed, comfortable, and confident in the advice they receive. Your comments really reinforce that we’re doing things the right way, and we’re grateful you chose us to carry out the inspection.

Should you need any further assistance, follow-up advice, or additional work in the future, please don’t hesitate to get in touch. We’ll always be more than happy to help.

Warm regards,
Customer Care – PDS

Réponse de PDS

4 févr. 2026

Dear Shadene,

Thank you ever so much for taking the time to leave such a kind review and for recommending us – it truly means a great deal to everyone here.

We’re delighted to hear that you were happy with the service provided and that our team came across as friendly and efficient. Delivering a smooth, professional experience while putting our customers at ease is something we take great pride in, so it’s wonderful to know this was reflected in your visit.

Your recommendation is sincerely appreciated and really does help support our team and the work we do. Should you ever need any assistance in the future, whether it’s advice, maintenance or an unexpected issue, please don’t hesitate to get in touch. We’ll always be more than happy to help.

Thank you once again for choosing PDS and for sharing your positive experience.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

3 févr. 2026

Dear Keith,

Thank you ever so much for taking the time to share your kind feedback — we really do appreciate it.

We’re delighted to hear that you were very pleased with the service and that our engineers made such a positive impression. It’s especially encouraging to know that you found the team friendly and knowledgeable, as we place huge importance on not only resolving the issue efficiently, but also ensuring our customers feel comfortable, informed and confident throughout the visit.

We’re glad the blockage was cleared quickly and with minimal disruption. Our engineers always aim to diagnose and resolve problems promptly while maintaining high standards of workmanship, so it’s wonderful to hear that this came across during your experience.

Your comments mean a great deal to the whole team and will certainly be shared with the lads who attended — feedback like this really boosts morale and reinforces the pride we take in our work.

If you ever need us again in the future, whether for advice, maintenance or any further drainage issues, please don’t hesitate to get in touch. We’ll always be happy to help.

Kind regards,
Customer Care – PDS

Réponse de PDS

1 févr. 2026

Dear Prue,

Thank you so much for taking the time to leave such a detailed and thoughtful review — it really does mean a great deal to us at PDS.

We are absolutely delighted to hear that our engineer was extremely efficient and able to clear the drain blockage quickly for you. Going the extra mile to hose down and clean the external area, especially when it has been affected by sewage, is something we take very seriously, as restoring cleanliness and safety is just as important as resolving the drainage issue itself. It’s reassuring to know this was noticed and appreciated.

We’re also very pleased to hear your kind comments about the communication with our main office. Providing prompt, supportive and helpful customer care is a core part of how we operate, and feedback like yours confirms that our team is delivering the level of service our customers deserve from the very first call through to job completion.

Your confidence in contacting PDS again in the future is the highest compliment we could receive. Please rest assured that if you ever do need us again, you can expect the same professional, reliable and customer-focused service every time.

Thank you once again for choosing PDS and for sharing your experience. It has been a genuine pleasure assisting you.

Warm regards,
Customer Care Team
PDS

Réponse de PDS

31 janv. 2026

Dear Yetunde,

Thank you very much for taking the time to leave your feedback and for sharing your experience with us.

We’re really pleased to hear that our engineer did a good job for you. Our team takes great pride in delivering high standards of workmanship, and it’s always reassuring to know that this has been recognised. Every job, no matter the size, is approached with care, professionalism and attention to detail, so your kind words mean a great deal to us.

At PDS, we believe that good engineering isn’t just about fixing the issue, but also about providing reassurance, clear communication and a reliable service from start to finish. Your feedback reinforces that we are continuing to move in the right direction and motivates our engineers to keep maintaining those standards for every customer we support.

Thank you once again for choosing PDS and for trusting us with your drainage needs. If we can ever be of assistance in the future, whether for advice, maintenance or further works, please don’t hesitate to get in touch. We’re always here to help.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

30 janv. 2026

Dear Kalpna,

Thank you very much for taking the time to leave such a positive and thoughtful review — it is genuinely appreciated by all of us here at PDS.

We’re delighted to hear that you were happy with the speed of our response and the friendliness of our engineers. Providing a quick, efficient service while maintaining a professional and approachable manner is something we place huge importance on, so it’s great to know this came across during your visit. Identifying the issue promptly and resolving the blocked drain within such a short timeframe is exactly what we aim for, especially as we understand how inconvenient drainage problems can be.

We’re also pleased that the absence of a call-out charge was a positive aspect of your experience. We believe in being open, fair, and transparent with our customers at all times, and it’s important to us that you feel confident and comfortable with the service you receive from start to finish.

Your satisfaction means a great deal to us, and feedback like yours reassures us that we are continuing to deliver the high standards of service we strive for every day. Should you ever need any assistance in the future, whether it’s advice, maintenance, or urgent support, please don’t hesitate to get in touch — we’re always happy to help.

Warm regards,
Customer Care Team
PDS

Réponse de PDS

29 janv. 2026

Dear Celia,

Thank you very much for taking the time to leave us such a thoughtful and balanced review.

We’re really pleased to hear that the work carried out on your blocked toilet brought you some much-needed relief. We fully understand how stressful and disruptive these issues can be, so it’s reassuring to know that our team were able to resolve the problem and leave everything working as it should.

We truly appreciate your comments about our engineers being pleasant, punctual, and taking the time to explain the work as it was being carried out. Clear communication and professionalism on site are extremely important to us, and it’s lovely to know this came across during your experience.

Arriving when promised and keeping customers informed is something we always strive to maintain.

We also acknowledge your feedback regarding the cost. Drainage work can sometimes feel expensive, especially when issues arise unexpectedly, but we always aim to ensure the work is carried out correctly, safely, and to a high standard using the appropriate equipment and expertise.

Your feedback is valued and helps us continue improving how we support and reassure our customers.

Thank you again for choosing PDS and for sharing your experience. If you ever need advice, support, or assistance in the future, please don’t hesitate to contact us — we’re always here to help.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

29 janv. 2026

Dear Mia,

Thank you very much for taking the time to leave such a fantastic review — we truly appreciate you sharing your experience with us.

We’re so pleased to hear that when your soakaway became blocked, our team were able to attend on the same day and resolve the issue promptly. We know how concerning drainage problems can be, especially when they start affecting day-to-day use, so providing a fast and effective response is something we always strive to deliver.

It’s wonderful to know that you were happy with the service provided, as customer satisfaction is at the heart of everything we do. Your kind words are a real encouragement to the team and reinforce our commitment to maintaining high standards of workmanship, professionalism, and care on every job, no matter the size.

Thank you once again for choosing PDS and for trusting us with your drainage needs. If you ever require any further advice or assistance in the future, please don’t hesitate to get in touch — we’ll always be more than happy to help.

Warm regards,
Customer Care Team
PDS

Réponse de PDS

28 janv. 2026

Dear Mailee,

Thank you so much for your lovely feedback — we really appreciate you taking the time to leave us a review.

We’re delighted to hear that you found our response time very quick and that our team were able to come out and help you promptly. We understand how important it is to feel supported when an issue arises, so we always aim to attend swiftly while delivering a professional and reliable service from start to finish.

It’s especially rewarding to hear your kind words about the team. They take great pride in their work and in providing a friendly, approachable experience alongside high-quality drainage solutions, so your comments will mean a lot to them.

Thank you again for choosing PDS and for your strong recommendation. Should you ever need any further assistance in the future, please don’t hesitate to get in touch — we’ll be more than happy to help.

Kind regards,
Customer Care Team
PDS

Réponse de PDS

28 janv. 2026

Dear Barry,

Thank you very much for taking the time to leave us such a kind review – it really does mean a great deal to everyone here at PDS.

We’re absolutely delighted to hear that you were happy with our same-day service and that everything was carried out efficiently and effectively. We understand how important it is to act quickly when drainage issues arise, so it’s great to know our prompt response and professional approach made a positive difference for you.

It’s also especially pleasing to hear your comments about our staff being polite and friendly. Customer care is at the heart of what we do at PDS, and our team always strives to be respectful, approachable, and supportive from the first point of contact through to completion of the work.

Thank you once again for choosing PDS and for sharing your experience. Should you ever need any further assistance or advice in the future, please don’t hesitate to get in touch – we’re always here to help.

Kind regards,
Customer Care Team
PDS