Réponse de PDS

29 mars 2026

Dear Andrew,

It truly means a great deal to us that you took the time to share such a thoughtful review, especially given the stressful situation you were facing with your blocked waste outflow.

We completely understand how worrying drainage issues can be, so we’re really pleased to hear that Charlie was able to step in promptly, offer a long-term solution, and arrange for Sam to attend at a time that suited you—even on a Sunday. Providing that level of flexibility and reassurance is something we always strive for.

It’s fantastic to know that Sam arrived on time, conducted himself in a friendly and professional manner, and carried out the works with the care and diligence we expect from our engineers. Ensuring the issue is not just resolved temporarily but properly fixed for the long term is always our priority, so your feedback is incredibly rewarding for the whole team.

We’re especially grateful for your kind comments about the overall service and your confidence in using PDS again in the future—it really does mean everything to us.

If you ever require any further assistance, please don’t hesitate to reach out. We’re always here to help.

Warmest Regards,
Customer Care
PDS

Réponse de PDS

29 mars 2026

Dear David,

It’s always fantastic to hear such positive feedback, and we really appreciate you taking the time to share your experience with us.

We’re so pleased that our team was able to resolve your blocked toilet quickly and efficiently, as we know how disruptive these issues can be. Providing a prompt response alongside a friendly and professional service is something we pride ourselves on, so it’s great to know this came across during your visit.

Your recommendation truly means a lot to us, and it reassures us that we are delivering the level of service we aim for every single day. We will be sure to pass your kind comments on to the engineer involved, as feedback like this goes a long way in recognising their hard work and dedication.

Should you ever need assistance again in the future, please don’t hesitate to get in touch — we’re always here and happy to help.

Warmest Regards,
Customer Care PDS

Réponse de PDS

27 mars 2026

Dear Zak,

Thank you so much for taking the time to leave such a detailed review.

We’re really pleased to hear that you found our communication clear and helpful from the very first enquiry, as this is something we place a strong emphasis on. Coordinating access through estate agents and keeping everything running smoothly is a key part of the service we aim to provide, so it’s great to know this made the process easier for you.

We’re also glad the CCTV report and footage reached you ahead of schedule and that you found it detailed and informative. Ensuring our customers fully understand the condition of the drainage system and any recommended works is always a priority for us.

Your comments regarding our team and overall service truly mean a lot, and it’s fantastic to hear you would recommend us. We look forward to assisting you again once you’ve moved into the property and will be more than happy to help with any future works required.

If you have any questions in the meantime, please don’t hesitate to get in touch.

Kind regards,
Precise Drainage Solutions Team

Réponse de PDS

26 mars 2026

Dear Emma,

Thank you so much for taking the time to leave such a wonderful and detailed 5-star review. We are truly grateful for your kind words and for choosing PDS.

It means a great deal to hear that your experience was outstanding from start to finish. We are especially pleased to know that Charlie was able to help you from the outset by clearly talking you through the available options and making the booking process quick and straightforward. We always aim to make things as easy and stress-free as possible for our customers, so it is lovely to hear that this came across.

We are equally delighted to hear how highly you spoke of Sam. Providing clear communication, arriving promptly, explaining the situation properly, and carrying out the work in a professional and thorough manner are all things we take great pride in. It is particularly appreciated that you recognised his commitment in returning the very next day to resolve the issue. That level of care and dedication is exactly the standard we strive to deliver on every job.

Your comments regarding Sam’s friendly and respectful manner, along with the care taken to leave everything clean and tidy afterwards, are also very much appreciated. We know how important it is for customers to feel informed, reassured, and respected throughout the entire process, and it is fantastic to know that both Charlie and Sam provided that level of service.

Thank you once again for your recommendation. We will be sure to pass your lovely feedback on to both Charlie and Sam, as I know it will mean a lot to them. We are extremely grateful for your support and are always here should you ever need us again in the future.

Warmest Regards,
Customer Care PDS

Réponse de PDS

25 mars 2026

Dear Ian,

We are truly grateful for you taking the time to share your experience with PDS.

Thank you very much for choosing us to assist with your blocked toilet, and for your kind comments regarding the service you received. We are delighted to hear that our plumber arrived on time, resolved the blockage efficiently, and also took the extra step of rodding the pipe externally to make sure there were no further issues within the line. That thorough approach is something we always aim to provide, so it is wonderful to know this gave you a professional and hassle-free experience from start to finish.

At PDS, we understand how inconvenient and stressful toilet blockages can be, so we always do our very best to respond promptly, work efficiently, and make sure the issue is dealt with properly before leaving site. Your feedback means a great deal to us, and it is especially pleasing to hear that the service was both straightforward and professional throughout.

Thank you once again for your valued review and for placing your trust in PDS. We really do appreciate your support and look forward to being there for you again should you ever need us in the future.

Customer Care
PDS

Réponse de PDS

25 mars 2026

Dear Jax,

It truly means a great deal to us that you took the time to share such positive feedback about your experience with our team, thank you.

From your very first call through to the completion of the works, we are delighted to hear that the level of customer service you received met the high standards we always aim to deliver. Ensuring a prompt response, especially when dealing with something as inconvenient as a blocked toilet, is something we take very seriously, so it’s fantastic to know we were able to attend the very next day and resolve the issue efficiently for you.

We are especially pleased to hear your kind words about the attending engineer. Taking the time to clearly explain the situation and the works being carried out is a key part of our service, as we always want our customers to feel informed, reassured, and confident in the work being undertaken within their property.

It’s also great to know that you found our pricing to be fair and good value. We always strive to provide transparent and competitive pricing without compromising on the quality of workmanship or service.

Thank you once again for your kind comments and for choosing us. Should you ever require any assistance in the future, please do not hesitate to get in touch — our team is always here and happy to help.

Warm regards,
Customer Care
PDS

Réponse de PDS

23 mars 2026

Dear Nina,

It’s truly fantastic to read such a positive review, thank you so much for taking the time to share your experience with us.

We are delighted to hear that you found our service efficient and that our team were polite and professional throughout. Attending on a Sunday and being able to resolve the issue quickly without any excessive call-out charges is something we pride ourselves on, so it’s great to know this made a real difference for you.

Joshua and Daryl will be especially pleased to receive your kind recognition. We are very fortunate to have such dedicated engineers on our team, and we will be sure to pass your feedback on to them as it means a great deal.

Your recommendation and willingness to use our services again is the highest compliment we could receive, and we truly appreciate your trust in PDS.

If you ever require any assistance in the future, please do not hesitate to get in touch.

Kind regards,
Customer Care
PDS

Réponse de PDS

23 mars 2026

Dear Rother Properties,

Thank you very much for taking the time to leave us such a positive review.

We are delighted to hear that you were pleased with the communication throughout the job, as well as the speed and safety of the work carried out. At PDS, we know how important it is to keep our customers informed at every stage, so it is wonderful to know this came across in your experience with us.

We are also pleased that the electronic invoicing and payment process was straightforward and convenient for you. We always aim to make every part of the service as smooth and hassle-free as possible, from the first point of contact right through to completion.

Your kind comments are greatly appreciated and mean a great deal to the whole team. Thank you once again for choosing PDS.

Customer Care
PDS

Réponse de PDS

17 mars 2026

Dear Carolyn,

It’s incredibly rewarding to read such thoughtful feedback, thank you very much for taking the time to share your experience with us.

We’re delighted to hear that the team took the time to clearly explain the situation and show you exactly what was required to put things right. We always aim to keep our customers fully informed and reassured throughout the process, particularly on larger and more complex issues like a collapsed waste pipe.

We’re especially pleased that our no-dig technology was able to resolve the problem without the need to excavate your drive, helping to keep disruption to an absolute minimum while still delivering a long-lasting solution.

Please rest assured that we will be sure to pass your kind comments on to the engineers involved, they will be over the moon to hear your feedback.

Thank you once again for your support and for choosing PDS. Should you need anything further in the future, we are always here to help.

Best Regards,
Customer Care
PDS

Réponse de PDS

17 mars 2026

Dear Rachael,

We would like to extend our sincere thanks for taking the time to leave such a kind and thoughtful review. It truly means a great deal to all of us here at PDS to receive such positive feedback, and we are delighted to hear that you were pleased with the overall service and outcome of the works carried out.

Your comments are greatly appreciated, and we will of course ensure that your kind words are passed directly on to Dale. He will be very pleased to know that his efforts and dedication have been recognised.

Should you require any assistance in the future, whether for ongoing maintenance or further projects, please do not hesitate to get in touch. We would be more than happy to help.

Kind regards,
Customer Care
PDS

Réponse de PDS

16 mars 2026

Dear Mr Noble,

Thank you very much for taking the time to leave us your review. We are so pleased to hear that you found our team informative about the work required and that everything was carried out in a clean and tidy manner.

At PDS, we believe it is very important that our customers fully understand the issue, the work being undertaken, and the best way forward, so it is lovely to know this came across during your experience with us. We also take great pride in leaving every property as neat and respectful as possible, so your comments are truly appreciated by the whole team.

Thank you again for your kind feedback and for choosing PDS. Your support means a great deal to us, and we are very grateful for your recommendation.

Best Regards,
Customer Care
PDS

Réponse de PDS

13 mars 2026

Dear Raymond,

Thank you very much for taking the time to leave such a kind review. We are really pleased to hear that Lee and Chris were able to attend promptly and resolve the blockage for you, as well as carry out the CCTV inspection and install the liner without the need for any digging. It’s great to know you were happy with the service provided.

Your feedback truly means a lot to us, and we will be sure to pass your lovely comments on to both Lee and Chris they will be delighted to hear how pleased you were with their work.

Thank you again for your recommendation and for choosing PDS.

Réponse de PDS

11 mars 2026

Dear Jamie,

Thank you ever so much for taking the time to leave such a positive review for us. It truly means a great deal to everyone here at PDS to know that our service met your expectations and that we were able to assist you quickly when you needed us. Drainage issues can be incredibly inconvenient and stressful, so we always aim to respond as swiftly as possible to ensure problems are resolved without delay.

We are especially pleased to hear that our same-day call out made a difference for you and that the blockage in your drain was cleared efficiently. Our engineers work hard to ensure that every job is handled promptly and professionally, so it is fantastic to know that Dale was able to attend, diagnose the issue and have everything flowing again within such a short period of time. We will be sure to pass your kind words on to him, as he will be delighted to hear that his helpful and friendly approach left such a positive impression.

At PDS we always strive to provide a service that is not only fast and effective but also fairly priced and transparent for our customers. Your feedback reassures us that we are achieving exactly what we set out to do — delivering dependable drainage solutions alongside excellent customer care.

Thank you once again for choosing PDS and for recommending our services through your review. Should you ever need assistance in the future, please do not hesitate to get in touch with us. We are always here and ready to help.

Warm regards,
Customer Care – PDS

Réponse de PDS

9 mars 2026

Dear Angela,

Thank you ever so much for taking the time to leave such a thoughtful review. It truly means a great deal to all of us here at Customer Care – PDS to hear that you were pleased with the service you received. Drainage problems can often arise unexpectedly and cause a great deal of inconvenience, so we always aim to respond as quickly as possible and resolve the issue efficiently. We are delighted to hear that after calling us late in the afternoon we were able to attend the same evening and get your blocked drains sorted for you.

It is especially lovely to hear your kind comments about Josh. Our engineers take great pride not only in carrying out the work to a high professional standard, but also in ensuring that our customers fully understand what the issue is and what steps are being taken to resolve it. Clear communication and honest advice are very important to us, so it is wonderful to know that Josh took the time to explain the problem and the required solution in a helpful and reassuring way.

Your recommendation truly means the world to us. As a company, we work very hard to provide a dependable, friendly, and professional service to every customer we attend, and feedback like yours reassures us that we are achieving that goal. Knowing that you would happily recommend PDS to others is one of the greatest compliments we can receive.

Thank you again for choosing PDS and for sharing your positive experience. Should you ever need assistance in the future with drainage, plumbing, or any related works, please remember that our team will always be here and ready to help.

Warm regards,
Customer Care – PDS

Réponse de PDS

4 mars 2026

Dear Anne,

Thank you ever so much for taking the time to leave such a thoughtful review regarding your recent experience with us. We are truly pleased to hear that you found the service efficient and effective from start to finish. Providing a quick response and ensuring our customers receive prompt assistance is something we take great pride in, so it is wonderful to know that this was reflected during your visit.

It is also lovely to hear your kind words about the engineer who attended. Our team always aim to be polite, approachable and professional while carrying out their work, and it is very rewarding to know that their efforts made a positive impression. We will certainly make sure your feedback is passed on to them, as recognition like this means a great deal to our engineers who work hard to deliver the highest possible standard of service.

We completely understand that drainage issues can sometimes come with unexpected costs, however we always strive to ensure the work carried out is thorough, effective and ultimately worthwhile for our customers. Hearing that you felt the service was worth the investment is greatly appreciated and reassures us that we are maintaining the level of quality and reliability we aim for.

Thank you once again for your kind comments and for choosing our team to assist you. Your support truly means a lot to us, and we are always here should you ever need help or advice in the future.

Kind regards,
Customer Care
PDS

Réponse de PDS

3 mars 2026

Dear Mr & Mrs Martin,

We are absolutely delighted to receive such wonderful feedback, and we sincerely appreciate you taking the time to share your experience with us.

To hear that you found our service thoroughly excellent and professional from start to finish truly means a great deal to the entire team. We place enormous importance on delivering a smooth, well-organised service — from the initial enquiry right through to the completion of the works — ensuring everything is handled efficiently, respectfully, and to the highest standard of workmanship.

Your satisfaction is exactly what we strive for, and it is incredibly rewarding to know that our commitment to professionalism has been reflected in your experience.

For your added peace of mind, we are also pleased to confirm that you are now fully covered under our 10-year guarantee, so you can feel completely confident in the longevity and quality of the work carried out.

Thank you once again for choosing PDS and for your valued support. Should you ever need any assistance in the future, our team will be more than happy to help.

Kind regards,
Customer Care
PDS

Réponse de PDS

Actualisé le 2 mars 2026

Dear Liisa,

Thank you very much for your kind feedback. On behalf of customer care PDS, we truly appreciate you taking the time to share your experience.

We are delighted to hear that you found our staff professional and friendly. Providing a high standard of workmanship alongside a courteous and approachable service is something we take great pride in, and it is always rewarding to know this has been reflected in our customers’ experiences.

Your comments mean a great deal to our team. Thank you again for choosing PDS, and we will be more than happy to assist you in the future should you need us.

Kind regards,
Customer Care
PDS

Réponse de PDS

27 févr. 2026

Dear John,

Thank you ever so much for your thoughtful and generous feedback it genuinely means a great deal to us all here at PDS.

We are delighted to know that the engineers who attended your property demonstrated clear knowledge and experience, and that they were able to assess the issue promptly and efficiently. Our team works hard to ensure they remain highly skilled and up to date with best practices, so it is extremely rewarding to hear that this was evident during your visit.

It is equally pleasing to read that you found both operatives pleasant and approachable. We firmly believe that professionalism should always be paired with courtesy and clear communication, ensuring our customers feel confident and reassured throughout the process.

We are also very grateful for your comments regarding our charges being fair and reasonable. Transparency and value are important principles within our company, and we always strive to deliver a high standard of workmanship at a competitive and honest price.

We sincerely hope that you were able to make contact with your local water authority and that the matter has now been fully resolved. Should you require any further assistance or guidance, please do not hesitate to reach out — we are always more than happy to help in any way we can.

Finally, thank you for recommending us to your neighbour personal recommendations are incredibly appreciated and reflect the trust you have placed in us.

With kindest regards,
Customer Care
PDS

Réponse de PDS

27 févr. 2026

Dear Ian,

We are truly grateful that you have taken the time to share your detailed feedback regarding your recent experience with us.

First and foremost, please allow us to apologise sincerely that your appointment did not take place in the morning as you had requested. We completely understand how important agreed time slots are, and we are sorry for any inconvenience this may have caused to your day. Punctuality and clear communication are extremely important to us, and your comments will be shared internally to help us continue improving our scheduling processes.

That said, we are very pleased to hear that our engineer conducted himself in a polite and professional manner whilst attending your property. Courtesy, transparency and respect for our customers’ homes are standards we take very seriously, so it is reassuring to know that this was reflected during his visit.

We also appreciate your recognition of the time and effort he invested in attempting to resolve the shower drain issue. Drainage problems can sometimes be particularly stubborn, and while our team always aims to achieve a full resolution on the day, there are unfortunately occasions where further specialist equipment or alternative methods may be required. It is never our intention to leave a problem unresolved, and we understand how frustrating that can be.

We hope the gesture of reducing the invoice by 20% demonstrated our commitment to fairness when the outcome does not meet expectations. Our priority is always to act with integrity and ensure our customers feel treated reasonably.

Thank you once again for your honest feedback — it genuinely helps us to refine and strengthen the service we provide.

Kind regards,
Customer Care
PDS

Réponse de PDS

23 févr. 2026

Dear Matthew,

It truly means a great deal to us that you have taken the time to share your experience. On behalf of customer care PDS, thank you for your kind and thoughtful feedback.

We are delighted to hear that you found our team informative, professional and polite throughout the process. Clear communication and a respectful approach are extremely important to us, as we understand that having work carried out at your property should always feel straightforward and reassuring. Our engineers take pride not only in delivering high standards of workmanship, but also in ensuring customers feel fully informed and comfortable from start to finish.

It is also wonderful to know that the work was completed without any mess. We strongly believe that leaving a property clean and tidy is just as important as completing the technical aspect of the job itself. We treat every home and premises with the utmost care and respect, and your comments confirm that our team upheld those values on this occasion.

Most of all, we are pleased that you found our staff to be nice people. Professionalism combined with approachability is something we actively encourage within our company culture, as we want every customer interaction to be positive and stress-free.

Thank you once again for choosing PDS. Your feedback is genuinely appreciated, and we look forward to being of assistance again should you ever require our services in the future.

Kind regards,
Customer Care
PDS