Réponse de PDS

9 avr. 2026

Dear Helen,

It truly means a great deal to us to read such a thoughtful and detailed review, thank you for taking the time to share your experience.

We are especially pleased to hear that your journey with us started so smoothly through our website and that our system was able to provide you with clear information, reassurance, and prompt follow up from our team the very same evening. Delivering a seamless and responsive service from the very first point of contact is something we continually strive for, so it is fantastic to know this stood out to you.

It is equally rewarding to hear that our engineers attended within a quick turnaround and represented the company in the way we expect. Providing not only an immediate resolution but also honest, professional advice on any underlying issues is a key part of our service, as we always aim to offer long term solutions rather than temporary fixes. Your kind words about the team will certainly be passed on to them, as they take great pride in their work and customer care.

Your recommendation genuinely means a lot to us, and we are delighted that you would consider using our services again in the future should you ever need assistance.

Thank you once again for choosing PDS and for placing your trust in us.

Warm Regards,
Customer Care PDS

Réponse de PDS

8 avr. 2026

Dear Kai,

Thank you ever so much for taking the time to leave such a wonderful review, it truly means a great deal to us all here at PDS.

We are delighted to hear that you were pleased with the responsiveness of our 24/7 service, as we always strive to be there for our customers exactly when they need us most. It is especially rewarding to know that Charlie and Josh made such a positive impression during their visit. Both are valued members of our team, and your kind words will certainly be passed on to them, they will be very pleased to hear your feedback.

Providing a reliable, professional and friendly service is at the heart of everything we do, so it is fantastic to know that this was reflected in your experience with us. Your support and recommendation genuinely motivate us to continue delivering the highest standards across all of our work.

Should you ever require our assistance again in the future, please do not hesitate to get in touch, we are always here to help.

Warm Regards,
Customer Care PDS

Thank you for choosing PDS – “Where Trust Is Built With Integrity.”

Réponse de PDS

8 avr. 2026

Dear HS,

We are truly grateful for you taking the time to share such thoughtful feedback about your experience with us.

It is fantastic to hear that you found our team polite and helpful from the very first point of contact. We place a strong emphasis on honest advice and transparent pricing, so knowing that this stood out to you compared to others in the industry is especially rewarding for us. Our aim is always to provide the right solution, not to oversell unnecessary work, so your comments really do mean a lot.

We are also very pleased to hear your kind words about Stefan. He is a highly skilled and dedicated engineer, and it is great to know that his professionalism and expertise made a positive impact during your visit. Your feedback will certainly be passed on to him, and we know he will greatly appreciate it.

Thank you once again for your recommendation and for placing your trust in PDS. Should you need any assistance in the future, please do not hesitate to reach out, we are always here to help.

Warm Regards,
Customer Care PDS

Thank you for choosing PDS – “Where Trust Is Built With Integrity.”

Réponse de PDS

7 avr. 2026

Dear Eric,

It truly means a great deal to us that you have taken the time to share your experience, and we are very grateful for your kind feedback.

We are especially pleased to hear that Stefan was able to attend and resolve what sounds like a significant blockage so efficiently. Situations like these can be incredibly disruptive, so it is always our priority to act quickly, work effectively, and ensure the problem is fully resolved on the first visit wherever possible. Your recognition of Stefan’s performance will certainly be passed on to him, as our engineers take great pride in delivering a high standard of workmanship and customer care.

At PDS, we continually strive to provide a reliable, professional, and responsive service from the moment you contact us through to completion of the works. Knowing that we were able to meet your expectations and leave you satisfied with the outcome is exactly what we aim for on every job we attend.

Should you ever require our assistance again, whether it is for further drainage works or simply some advice, please do not hesitate to get in touch. Our team is always here and more than happy to help.

Warm Regards,
Customer Care PDS

Réponse de PDS

6 avr. 2026

Dear Mr & Mrs Barrett,

Thank you very much for taking the time to leave such a thoughtful review. We are truly grateful for your kind comments and for recognising the speed of our response, especially on a bank holiday when urgent drainage issues can be particularly stressful.

It is very encouraging to hear that our team arrived within the hour and that the charging structure was explained clearly from the outset. We always aim to be fully transparent with our customers so they know exactly what to expect, and we are pleased this gave you confidence in the service provided. We also genuinely appreciate your understanding regarding the cost in relation to the rapid attendance and bank holiday availability.

Your feedback regarding Stefan and his colleague is especially appreciated. We are very proud of our operatives for approaching every job with professionalism, efficiency and a positive attitude, no matter how awkward the access may be. It is great to hear that nothing was too much trouble for them and that they carried out a thorough check, including the internal manhole, to ensure everything was dealt with properly.

Thank you once again for choosing PDS and for placing your trust in us. Should you ever require our assistance again, whether for drainage works or simply for some free advice, please remember that we are always here to help.

Warm Regards,
Customer Care PDS

Réponse de PDS

5 avr. 2026

Dear Mr & Mrs Cullen,

We really appreciate you taking the time to leave your feedback—thank you for choosing PDS.

It’s great to hear that you were happy with the clarity of the quotation, the value for money, and the level of communication throughout. We also take great pride in our team’s professionalism, so your kind words about our staff are truly valued and will be passed on.

If you ever need our assistance again, whether for drainage, plumbing, or even just some advice, please don’t hesitate to get in touch—we are always here to help.

Warm Regards,
Customer Care PDS
" Where Your Satisfaction Is Our Guarantee "

Réponse de PDS

4 avr. 2026

Dear Jo,

Thank you for taking the time to leave such a kind review — it is truly appreciated.

We’re delighted to hear that you were pleased with the prompt response and that our engineer provided a polite and professional service throughout. Delivering efficient, hassle-free solutions is exactly what we aim for, so it’s great to know the job was completed smoothly and without any disruption.

Your feedback means a lot to the team, and we will be sure to pass your comments on to the engineer involved.

Should you ever require our assistance again, whether for further works or simply some friendly advice, please don’t hesitate to get in touch — we are always here to help.

Thank you for choosing PDS – “Where Trust Is Built With Integrity.”

Warm Regards,
Customer Care PDS

Réponse de PDS

4 avr. 2026

Dear David,

Thank you for taking the time to leave such a detailed and balanced review — we truly value all feedback as it helps us continue to improve our service.

We are very pleased to hear that you found our engineer to be pleasant and personable, and that our office team came across as understanding and apologetic throughout. Providing a professional and supportive experience for our customers is extremely important to us, so your kind comments in this regard are genuinely appreciated.

At the same time, we would like to sincerely apologise for the inconvenience caused by the communication and scheduling issues you experienced. Due to the bank holiday period, we were unfortunately operating with a reduced team, which did impact our scheduling more than we would have liked. That said, we fully appreciate that this does not lessen the frustration caused, and we are grateful for your patience and understanding.

We are, however, pleased that Stefan was able to revisit and resolve the issue for you, especially as this was carried out over the bank holiday weekend at no additional cost. This reflects our commitment to ensuring every job is seen through properly, regardless of timing.

In relation to the equipment, all of our vehicles are fully equipped for the vast majority of drainage issues. However, as each job can vary in complexity, there are occasions where more machinery is required that may not be carried on every vehicle. In these instances, a follow-up visit is sometimes necessary to ensure the correct tools are used to fully resolve the issue safely and effectively.

We truly appreciate your honest feedback and your understanding, and we hope the final outcome has left you with confidence in our service.

If you ever require our assistance again — whether for urgent works or simply some professional advice — please do not hesitate to contact us. We are always here and happy to help.

Warm Regards,
Customer Care
PDS - "Where Trust Is Built With Integrity"

Réponse de PDS

4 avr. 2026

Dear Deborah,

We are truly grateful for your kind feedback — thank you so much for taking the time to share your experience with us.

We understand just how important it is to have a reliable service, especially when issues arise unexpectedly and even more so over a busy Easter weekend. It’s fantastic to hear that our team were able to respond promptly on short notice and attend the very same day, ensuring everything was handled quickly and efficiently for you.

Providing a helpful, professional, and responsive service at all times is something we pride ourselves on, and your comments reassure us that we are delivering exactly that. It’s always our aim to make what can be a stressful situation as smooth and straightforward as possible, so we’re delighted that you were pleased with both the service and the outcome.

Your appreciation genuinely means a lot to our entire team, and we’re so pleased we could assist when you needed us most.

If you ever require our services again — whether it’s an emergency, planned work, or simply some friendly advice — please don’t hesitate to reach out. We are always here and more than happy to help.

Warm Regards,
Customer Care
PDS - "Where Trust Is Built With Integrity"

Réponse de PDS

4 avr. 2026

Dear Sandra,

We are incredibly grateful for your kind words and for choosing PDS — thank you for taking the time to share your experience.

It’s fantastic to hear that you found us through Google and that we were able to respond promptly, even during a holiday period. We firmly believe that our customers should receive the same level of service every day of the year, which is why we never apply additional charges for bank holidays. Knowing that this made a positive difference to your experience really means a lot to us.

We’re also pleased that you found our team both efficient and friendly, as we always aim to deliver not only a quick resolution but also a reassuring and professional service from start to finish. Offering no call-out fee is part of our commitment to being transparent and fair with our pricing, so it’s wonderful to see that recognised.

Your recommendation truly means everything to our team, and we cannot thank you enough for your support.

Should you ever need our help again — whether it’s an urgent drainage issue, planned maintenance, or simply some free, honest advice — please don’t hesitate to get in touch. We are always here and ready to assist.

Warm Regards,
Customer Care
PDS - "Where Trust Is Built With Integrity"

Réponse de PDS

4 avr. 2026

Dear Michelle,

Thank you ever so much for taking the time to share such a fantastic review — it genuinely means a lot to us.

We fully understand how inconvenient and stressful a blocked drain can be, especially over a bank holiday period, so we’re delighted to hear that we were able to respond quickly and get everything resolved for you without delay. It’s particularly pleasing to know that Samuel was able to attend promptly and efficiently clear the issue, all whilst maintaining the high standards of service we pride ourselves on.

We also truly appreciate your recognition of our fair and transparent pricing, especially with no additional charges over the bank holiday. Providing honest, reliable service at a reasonable cost is something we are very passionate about, and it’s great to see that reflected in your experience. Our follow-up calls are all part of ensuring every customer is completely satisfied, so we’re glad this added to your overall experience.

Samuel will be personally thanked for his efforts, and your recommendation means a great deal to the entire team here at PDS.

If you ever require our services again — whether it’s an emergency, routine maintenance, or simply some free advice — please don’t hesitate to get in touch. We are always here and more than happy to assist.

Warm Regards,
Customer Care
PDS - "Where Trust Is Built With Integrity"

Réponse de PDS

Actualisé le 3 avr. 2026

Dear Jackie,

We truly appreciate you taking the time to share your feedback with us, thank you.

It’s fantastic to hear that Dale and our team kept you informed throughout and maintained a clean and tidy approach while delivering exactly what was agreed. Providing a reliable and transparent service is something we take great pride in, so your comments are genuinely valued.

We’re also pleased to confirm that you are now fully covered under our 10-year guarantee for the remedial works completed, giving you complete peace of mind moving forward.

We will be sure to pass your kind words on to Dale, and should you ever require our services again — whether for further work or simply some friendly advice — we are always here to help.

Warm Regards,
Customer Care
The PDS Team

Réponse de PDS

3 avr. 2026

Dear Mr & Mrs Miller,

It truly means a great deal to us to receive such a thoughtful and detailed review, and we are sincerely grateful that you took the time to share your experience.

We are delighted to hear that our same-day service met your expectations, especially on a Sunday where reliability and responsiveness are so important. At PDS, we always aim to provide a consistent level of service without additional charges for out-of-hours attendance, so it’s fantastic to know this made a positive difference for you.

Your kind comments regarding both Charlie and Josh will certainly be passed on. From the very first point of contact through to the completion of the works, we strive to ensure clear communication, honest pricing, and a smooth overall experience. It is especially rewarding to hear that the issue across multiple drains was identified and resolved efficiently, as situations like these can often be complex and disruptive.

We also greatly appreciate your recognition of our transparent pricing. Ensuring that what is quoted is exactly what is delivered is a core value of our business, and we are pleased this gave you confidence in choosing us.

Thank you once again for your recommendation—it genuinely means a lot to our entire team. Should you ever require our services again, whether for further works or simply some friendly advice, please don’t hesitate to get in touch. We are always here and more than happy to assist.

Warm Regards,
Customer Care
PDS
"Where Trust Is Built With Integrity."

Réponse de PDS

2 avr. 2026

Dear Susan,

We are absolutely delighted to read your feedback and truly appreciate you taking the time to share your experience with us.

It’s fantastic to hear that Samuel made such a positive impression through his polite and respectful approach whilst working in your property. We place a great deal of importance on professionalism and respect within our customers’ homes, so your comments are incredibly valued and reassuring to hear.

We are also very pleased that he was able to work efficiently and resolve the issue quickly for you. Our aim is always to provide a prompt, effective service without compromising on quality, and it’s great to know that this was reflected in your experience.

Your kind words will certainly be passed on to Samuel, as recognition like this is a real boost for our team and encourages us to continue delivering the highest standards of service.

If you ever need our assistance again, please remember we are only a call away and always happy to help.

Thank you for choosing PDS – where trust is built with integrity.

Warmest Regards,
Customer Care
PDS

Réponse de PDS

Actualisé le 2 avr. 2026

Dear Mrs Williams,

It is truly appreciated that you have taken the time to share your experience with us, and we are delighted to hear that you found both our call staff and service to be polite and efficient.

At PDS, we place a strong emphasis on ensuring that every customer interaction—starting from the very first phone call—is handled with professionalism, courtesy, and a genuine willingness to help. Our office team plays a vital role in making sure everything runs smoothly, so it is fantastic to know their efforts made a positive impression on you.

We are equally pleased to hear that your issue was resolved quickly. We understand how important it is to address drainage problems promptly, and our team always strives to deliver swift, effective solutions without compromising on quality.

Your kind words mean a great deal to us and will certainly be shared with the team as encouragement to continue delivering the high standard of service we pride ourselves on.

Thank you once again for choosing PDS and for your valued feedback—it is genuinely appreciated.

Thank you for choosing PDS – where trust is built with integrity.

Warmest Regards,
Customer Care
PDS

Réponse de PDS

2 avr. 2026

Dear Harchand,

It truly means a great deal to us to receive such positive and thoughtful feedback, and we sincerely appreciate you taking the time to share your experience.

We are delighted to hear that Josh made such a strong impression during your visit. At PDS, we place a great emphasis on not only resolving issues efficiently, but also ensuring our engineers take the time to communicate clearly, provide honest advice, and make customers feel completely at ease throughout the process. It’s fantastic to know that Josh was able to quickly identify the issue, take prompt action, and also offer helpful guidance on potential future considerations – this is exactly the level of service we strive to deliver on every job.

Your recommendation truly means a lot to our entire team, and we will be sure to pass your kind words directly on to Josh. Feedback like this reinforces the standards we work hard to maintain every single day.

Should you ever require any further assistance, please don’t hesitate to get in touch – we’re always here and happy to help.

Thank you for choosing PDS – where trust is built with integrity.

Warmest Regards,
Customer Care
PDS

Réponse de PDS

1 avr. 2026

Dear Phil,

Thank you for your kind feedback.

We’re delighted to hear that you found our team helpful throughout and that the work was completed promptly. Providing an efficient, reliable service with clear communication is always our priority, so it’s great to know this was reflected in your experience.

Your recommendation truly means a lot to us, and we would be more than happy to assist you again should you require any drainage services in the future.

Thank you for choosing PDS – where trust is built with integrity.

Warmest Regards,
Customer Care
PDS

Réponse de PDS

30 mars 2026

Dear Anthony,

It is truly fantastic to read such a thoughtful and well-rounded review—thank you very much for taking the time to share your experience with us.

We are delighted to hear that you were pleased with the full journey of our service, from the initial organisation of the visit right through to the attendance of our engineers on the day. At PDS, we place a huge emphasis on clear and consistent communication, so it’s incredibly rewarding to know that this stood out to you and made the process smooth and reassuring.

It’s also great to hear that our team were able to answer all of your questions and ensure you felt fully informed throughout. We understand how important it is for our customers to feel confident in the work being carried out, and our engineers always aim to take the time to explain everything clearly and professionally.

Your comments regarding the cleanliness of the site mean a lot as well. We take great pride in leaving every property exactly as we found it—if not better—so knowing that the area was left pristine is exactly the standard we strive for on every job.

Finally, we truly appreciate you recognising our ongoing support after the work was completed. Being available for any follow-up questions is all part of our commitment to long-term customer care, and we’re always here whenever you may need us in the future.

Thank you once again for your recommendation—it genuinely means a great deal to the entire team.

Warm Regards,
Customer Care
PDS

Réponse de PDS

30 mars 2026

Dear Sharon,

Thank you so much for taking the time to leave such a fantastic review — it truly means a great deal to us.

We are absolutely delighted to hear that you had such a positive experience with our team from start to finish. It’s especially great to know that Charlie was able to provide clear, informative support when you first called, as we always aim to ensure our customers feel reassured and fully informed right from that initial contact.

We’re also very pleased that our engineer’s attendance for the CCTV survey met your expectations. Carrying out works in a professional, respectful, and thorough manner is something we pride ourselves on, and it’s fantastic to hear that this was reflected during your visit. Going the extra mile wherever possible is something we strongly believe in, so your comments really do reinforce the standards we aim to uphold on every job.

Your recommendation means a great deal to our entire team, and we are incredibly grateful for your trust in choosing PDS. Should you ever require any further assistance or even just advice in the future, please don’t hesitate to get in touch — we are always here to help.

Many thanks once again for your kind words.

Customer Care
PDS

Réponse de PDS

29 mars 2026

Dear Andrew,

It truly means a great deal to us that you took the time to share such a thoughtful review, especially given the stressful situation you were facing with your blocked waste outflow.

We completely understand how worrying drainage issues can be, so we’re really pleased to hear that Charlie was able to step in promptly, offer a long-term solution, and arrange for Sam to attend at a time that suited you—even on a Sunday. Providing that level of flexibility and reassurance is something we always strive for.

It’s fantastic to know that Sam arrived on time, conducted himself in a friendly and professional manner, and carried out the works with the care and diligence we expect from our engineers. Ensuring the issue is not just resolved temporarily but properly fixed for the long term is always our priority, so your feedback is incredibly rewarding for the whole team.

We’re especially grateful for your kind comments about the overall service and your confidence in using PDS again in the future—it really does mean everything to us.

If you ever require any further assistance, please don’t hesitate to reach out. We’re always here to help.

Warmest Regards,
Customer Care
PDS