Ticketek New Zealand Avis 315

I sent this to Ticketek on May 9, 2026, 2:17 PM GMT+10
"My partner booked tickets for this evening's game, for him, me and his father. His father fell badly today and my partner and his father are now in emergency waiting to be seen.
I am requesting a refund on his behalf, on compassionate grounds, as we are unable to attend the game due to a medical emergency. I am hoping that this may be processed in time to allow others to use our seats!"

On May 11, 2026, 8:18 AM GMT+10 they replied:
"Hi Anna!
Thanks so much for getting in touch with us!
We can only process if the account holder will reach out to us directly so we can assist with anything related to their account and tickets.
But since the event has already taken place, we’re unable to process any refunds for the tickets, as they were non-refundable according to the terms and conditions at the time of purchase.
Regards,
John
Customer Solutions"

Not a solution.

The show was simply a production of the highest quality that would not be out of place on the West End. The young boy playing Charlie nailed every moment in the spotlight and Bryn Monk was sensational as Wonka, with exquisite comic timing to accompany his note perfect singing. The ensemble cast never missed a step or beat while the graphics and set design was vibrant and engaged the audience. Fun for all ages with its pace, humour and musical excellence. In fact, one of the best stage musicals in the city in recent years and there have been many stellar shows in that time. Well done to all involved!

Great production, well performed. The orchestra was rather loud; their amplification could have been turned down as it was hard to hear the lyrics at times.

Easy process to get tickets ,keep them in the digital wallet and then scan them .very good experience.
Staff are always happy and helpful, location is gorgeous

It was a lovely show. it was witty and funny and the costumes and dancing were great.
The grandkids loved it.

I thought the production was absolutely wonderful and just the right length of time for the show as well. The entertainment before the show started that the children could participate in before going into the auditorium was great too Thoroughly enjoyed ourselves my grandson is 3yrs old and told me it was the “Carnival of the Animals” which is from The Wiggles so relevant to him
I would have gone again by myself as the dancers were amazing - great ballet experience for all

They were amazing and it was energetic and got the audience involved.
My daughter can’t stop singing the songs.
We all enjoyed the K-Pop Show

My kids loved the show and are really hoping there will be more in the future ☺️

Extremely poor concert, less than an hour long was such a disappointment to our kids.

Lip syncing, just dancing, for the price of the tickets we expected more and more time for their performance.

everything was so well run, smooth entry, clear instructions, great seats

The show itself was awesome and well organised, the venue itself was perfect. Only thing that let it down was the lack of toilets accessible for females, the line was incredibly long in the interval. The prices of the drinks were very high, I wanted to get a coke (which was displayed on the menu) but when asking for one I got told they didn’t have coke, in a very impolite manor.

Doors werent opened until after 2 even though we got an email saying they open at 1.30. sound was bad, not alot of signing, not enough kpop demon hunter songs, started late and paid for premium seats that we couldnt really see.

Simple, straight forward process from start (booking tickets) to finish (awesome show in an excellent venue).

Very easy to book online & use the mobile ticket to access the venue

NICE EVENT, GOOD PEOPLE.

Awesome experience on the night really enjoyed it, and it was fun to watch all whites taken over the game.

All good, excellent

Amazing experience at Mount Eden Stadium!!! The crowd was amazing, specially the Chilean supporters, they sang the whole game, incredible!