Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
L'entreprise a répondu
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Lisez les avis des autres
Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I... Voir plus
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I managed to get through the site quite well for me,but had to have help,at the very end,but nearly did it all on my own, lol.
L'entreprise a répondu
looking forward to visit the arena to see my first show under the Plymouth Arena banner. I have visited it when it was Plymouth Pavilions. booking for the show was easy.
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Booking tickets was easy and stress free
11 mai 2026
Avis spontané
Réponse de Ticketek UK
Thank you so much for your positive feedback! We really appreciate you taking the time to share your experience with us. We’re always striving to provide the smoothest and best possible booking experience, so it’s wonderful to hear we delivered that for you.
I managed to get through the site quite…
I managed to get through the site quite well for me,but had to have help,at the very end,but nearly did it all on my own, lol.
11 mai 2026
Avis spontané
Réponse de Ticketek UK
Thank you for your feedback! We’re really pleased to hear you found the site easy to navigate overall and were able to complete most of the process independently. feedback like this helps us continue improving the experience for all our customers. Thanks again for taking the time to share your thoughts, and we hope to make your next booking even smoother!
Easy site to navigate making it easy to…
Easy site to navigate making it easy to book events.
10 mai 2026
Avis spontané
Réponse de Ticketek UK
Hello Richard,
Thank you very much for your positive feedback. We really appreciate you taking the time to share this.
It’s great to hear you found the site easy to navigate and booking your event straightforward. We’re always working hard to improve the customer experience, and feedback like this is incredibly encouraging for the team.
We’ll continue to strive for more positive experiences like this moving forward.
Best,
Ticketek UK
Realively user friendly
Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
7 mai 2026
Avis spontané
Réponse de Ticketek UK
Hi Karen,
Thank you for your feedback!
We are glad to hear you found the process relatively user friendly and easy to follow overall. We understand that timed booking sessions can sometimes feel a little pressured, especially when unexpected delays occur with payment approvals
We are pleased you were able to complete your booking in time, and we hope you have a fantastic time at the event!
Best,
Ticketek UK
Easy and quick thank you
9 mai 2026
Avis spontané
Réponse de Ticketek UK
Hi Martine,
Thank you for your review!
We are happy to hear you found the process easy and quick. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Very easy to buy tickets
Very easy to buy tickets. Simple process. I didn't realise I needed an account but it was easy to set up.
8 mai 2026
Avis spontané
Réponse de Ticketek UK
Hi Helen,
Thank you for your review!
We are glad to hear you found the ticket purchase process simple and easy to use.
It's also great to know setting up an account was straightforward too. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
It was moderately easy to use the…
It was moderately easy to use the website. The charges for booking fee are high and if I am doing the work why am I paying?
7 mai 2026
Avis spontané
Réponse de Ticketek UK
Hi Mr Norseman,
Thank you for your feedback!
We're pleased to hear you found the website fairly easy to use, though we’re sorry to hear you were unhappy with the booking fees.
We understand your concerns and appreciate you taking the time to share your thoughts.
Your comments have been passed on to the relevant team for review.
Best,
Ticketek UK
Efficient and easy
7 mai 2026
Avis spontané
Réponse de Ticketek UK
Hi Mr Webster,
Thank you for the review!
We are glad to hear you found the process efficient and easy. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Everything was so smooth
6 mai 2026
Avis spontané
Réponse de Ticketek UK
Hi, thank you so much for your kind feedback. We’re delighted to hear everything went smoothly for you. Providing a seamless experience is exactly what we strive for. We truly appreciate your support.
looking forward to visit the arena to…
looking forward to visit the arena to see my first show under the Plymouth Arena banner. I have visited it when it was Plymouth Pavilions. booking for the show was easy.
1 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi there,
Thanks so much for your review! It’s great to hear that booking was quick and easy, and we’re really pleased you’ll be visiting the arena again—especially for your first show under the Plymouth Arena banner.
We hope you have an amazing time at the event and enjoy the experience just as much as your previous visits.
Best,
Ticketek UK
Réponse de Ticketek UK
Hi there,
Thanks for your kind review! We’re really glad to hear you found the booking process efficient and easy.
We hope you have a fantastic time at your event!
Best,
Ticketek UK
Tickets not available
We bought tickets for Pentatonix for October 10, 2025. The show is on Sunday, April 26. Today, April 25, we still do not have tickets available. We would like to attend the show tonight with peace of mind!
25 avril 2026
Avis spontané
Réponse de Ticketek UK
Hello Helga,
Thank you for taking the time to leave us a review.
We’re sorry to hear that you had difficulty locating your tickets prior to the event. We can confirm that all tickets were released ahead of the event start time. If tickets cannot be found, the box office at the venue is always able to assist, as they have records of all purchases. Bringing a valid form of ID along with your booking confirmation will help them locate your tickets quickly.
If you experience any issues receiving your tickets in the future, please don’t hesitate to contact us via our online form, and one of our agents will be happy to assist.
We hope you were still able to attend the event and had a great time.
Best regards,
Ticketek UK
Process of use was straightforward and…
Process of use was straightforward and easy to follow - accepting that sometimes several people are attempting to get some or all of the seats you are in the process of booking.
10 avril 2026
Avis spontané
Réponse de Ticketek UK
Hi Dean,
Thank you for the positive review!
We are so glad to hear you found the booking process straightforward and easy to follow.
You are absolutely right that during busy periods, ticket availability can change quickly as others are booking at the same time.
We appreciate your understanding and hope you enjoy your event!
Best,
Ticketek UK
Probably the worst app for concerts
I book a ticket, it doesn't show on the app and you cant physically pass it on ( present for someone ) until just before the gig. Pretty useless app tbh!
12 avril 2026
Avis spontané
Réponse de Ticketek UK
Hi M,
Thank you for your review.
We are sorry to hear about your experience. Tickets are typically released no later than 3 working days before the event date, which is why they may not yet be visible in your app for you to transfer.
If you are still unable to locate your tickets after this timeframe, please contact our customer service team and we’ll be happy to assist you further.
Best,
Ticketek UK
Easy to book
Easy to book. Got the seats that we wanted especially as it was an accessible seat.
9 avril 2026
Avis spontané
Réponse de Ticketek UK
Hi Kathryn,
Thank you for your review!
We are so pleased to hear the booking process was easy and that you were able to secure the seats you wanted, including accessible seating.
We appreciate your feedback and hope you have a fantastic time at the event!
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Paul,
Thank you for the positive review!
We are glad to hear you found the process easy and uncomplicated.
We appreciate your feedback and hope you enjoy your event!
No tickets
**update we finally got the tickets through 24 minutes before the show was due to start!**
We’re due to go to Gabby’s dollhouse in Birmingham tomorrow and the tickets still aren’t available. Worried about letting two children down!
6 avril 2026
Avis spontané
Réponse de Ticketek UK
Hi Natalie,
Thank you for your feedback, and we are really sorry for the worry this caused ahead of your event.
We completely understand how stressful it must have been, especially with children looking forward to the show.
We are glad to hear the tickets did come through in time, but we appreciate this was far from ideal.
Your comments have been shared with the relevant team so we can continue to improve the timing of ticket delivery.
We hope you all had a wonderful time at the show.
Best,
Ticketek UK
still no tickets for event today!!!
Booked tickets for Gabbys dollhouse in Birmingham Tuesday at 1.30 I still havnt recieved tickets and it’s a day and a half away really stressing especially with it being Easter weekend can’t get hold of anyone
Update- the event is today and still havnt recieved any tickets really not happy
5 avril 2026
Avis spontané
Réponse de Ticketek UK
Hi Sammie,
Thank you for your feedback.
We are very sorry to hear how stressful this experience has been, especially so close to the event and over the Easter weekend.
We completely understand your concern, particularly when it involves plans with children. This is not the experience we want for our customers.
As we are unable to review booking details publicly, please contact us directly with your booking reference and we will ensure this is looked into as a priority.
We sincerely apologise for the inconvenience and worry caused.
Best,
Ticketek UK
It was pretty easy especially for the…
It was pretty easy especially for the older people.
31 mars 2026
Avis spontané
Réponse de Ticketek UK
Hi Barry,
Thank you for your review!
We are really pleased to hear you found the process easy to use, especially for our older customers.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Ticket finally arrived the night before
I bought a ticket from this company back in November 2025 for a Josh Groban concert on 1st April 2026. It is now the day before and i am stressed. No ticket on the O2 App, signed up for AXS, nothing . No way to contact anyone. What a disappointment . Why on earth do we have to go to another site which causes just more angst. How do we now get these tickets which i have paid a lot for .
31 mars 2026
Avis spontané
Réponse de Ticketek UK
Thank you for your feedback!
We’re sorry to hear about your experience. Unfortunately, there were some delays with ticket releases for this event; however, our customer service team has been working to keep customers updated on the status of delivery throughout.
All tickets for this event have now been released. Please reach out to us directly with your details so we can look into your booking and see how we can assist you further.
Kind regards,
Ticketek UK
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