Booking process was simple, and responded almost instantly when I had some login complications. In the end I wqs able to attend without any worries.
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Lisez les avis des autres
Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
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Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I... Voir plus
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Poor - really annoying and clunky site - refused to accept my surname repeatedly. After having spent 15 mins and changed my surname to suit the site it eventually let me in - however once tickets... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great accessibility phone line!
Really easy to book accessible tickets using the dedicated phone line. It only took a few minutes and we have amazing seats too! This is easiest venue for booking accessible tickets that I've found so far.
24 février 2026
Avis spontané
Réponse de Ticketek UK
Hi Jazz,
Thank you for your review!
We are so pleased to hear that booking accessible tickets through the dedicated phone line was quick and straightforward, and that you secured great seats.
Making events easier to access is really important to us, so your feedback means a lot.
We hope you have a fantastic time at your event!
Best,
Ticketek UK
Could not ask for more
Everything was done fast and member of staff was very friendly. I left feeling the person went out there way to make sure I had the best experience. Thank you!
24 février 2026
Avis spontané
Réponse de Ticketek UK
Hi Makita,
Thank you for the positive review!
We are so glad to hear everything was handled quickly and that our team member made you feel well looked after.
It is great to know you had such a positive experience, we really appreciate you taking the time to share it.
We hope you enjoy your event!
Best,
Ticketek UK
Terrible customer care, impossible to contact
We purchased tickets for Brian Cox Saturday event. Weeks later we received an email to say our seats were no longer available and we could either contact Ticketek to pay more for different seats on the Saturday, or our tickets would be automatically transferred to the Sunday event. We contacted Ticketek via their website 'contact us' facility twice, to ask about what alternative seats were available for the Saturday, both times no response. We then emailed customer services, again no response. By this time the deadline had passed, so our tickets were moved to the Sunday event, which is difficult for us due to work commitments. The website is very difficult to navigate and contacting the company seems impossible. No phone number! Very poor customer care.
23 février 2026
Avis spontané
Réponse de Ticketek UK
Hello Caroline,
Thanks for taking the time to leave us a review.
We're sorry to hear that you have had this experience. Please respond to our request for more information so that we can see what's happened here.
We would never advise customers to pay more if there were any seat changes to a performance. We are also up to date with all emails, so we're unable to see where you have tried to get in touch with us.
We'd love to get to the bottom of this, so please do send us your details when you can.
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Hugh,
Thank you for the positive feedback!
We are glad it was an easy process for you secure the tickets you wanted!
We hope you have a great time at the event!
Best,
Ticketek UK
Decent app and process to order tickets
relatively easy process to purchase tickets and amend choice of seats. Difficult to add more detail when the tickets have not been issued/received as yet.
19 février 2026
Avis spontané
Réponse de Ticketek UK
Hi Adrian,
Thank you for the positive feedback!
We are glad to hear the booking process and seat selection were easy for you.
Ticket delivery is usually issued no later than 3 working days before the event, however please get in touch if you require further assistance with your booking in the meantime.
Best,
Ticketek UK
This was real hard work
This was real hard work. I wouldn’t use again unless I had no choice which I didn’t cos I wanted Blenheim palace Christmas tickets. I also informed BP of the mess
20 février 2026
Avis spontané
Réponse de Ticketek UK
Hi Julie,
We appreciate you taking the time to give your feedback and sorry to hear you found the process difficult and that it affected your experience when booking for Blenheim Palace.
This is not the experience we want for our customers, if you’d like us to look into anything specific, please feel free to contact our support team, we are here to help.
Best,
Ticketek UK
Booked tickets to see Romesh in…
Booked tickets to see Romesh in Plymouth. Tickets can only be used (I believe) via the app. Downloaded the app… then was sent on a loop trying to reset a password. Emailed the company and to their credit they did respond really quickly to sort the problem out… glad I tried to have the app up and running after purchasing the tickets, than waiting for 10 minutes before the gig. All a bit stressful. Still not quite sure how I can reset the password on the app (as I am using the one the person reset it to!) obviously this is probably user error ;-)
18 février 2026
Avis spontané
Réponse de Ticketek UK
Hi there,
Thank you for taking the time to leave a review and for sharing your experience.
We’re really sorry to hear that accessing your tickets for Romesh Ranganathan in Plymouth turned into a stressful experience. That’s certainly not how it should feel after booking a night out.
We’re pleased our support team was able to respond quickly and get you logged in — but we completely understand how frustrating the password reset loop must have been. You absolutely did the right thing by setting everything up well ahead of the show.
In terms of resetting your password in the app: once you're logged in, you should be able to update it via the Account/Settings section by selecting “Change Password.” If that option isn’t visible, it may be worth logging out and using the “Forgot Password” link again to trigger a fresh reset email. If the loop happens again, please don’t hesitate to reach back out we’d be more than happy to walk you through it step by step.
Thanks again for your patience (and for being so understanding about the possibility of user error 😉). We hope you had a brilliant time at the show!
Best,
Ticketek UK
The staff was amazing
The staff was amazing there was so kind and extra helpful. It my mine and my partner first ice hockey game and had the best time . I would recommend to anyone I can not wait to go back to hopefully see them win again.
15 février 2026
Avis spontané
Réponse de Ticketek UK
Hello Shannon,
Thanks for taking the time to leave us a review.
We're incredibly happy to read that you had such a good time at your event. Even more so that the staff were super helpful.
We do hope to see you at another event again soon!
Best,
Ticketek UK
So easy to purchase tickets
So easy to purchase the tickets we required , step by step guided me through the purchase
16 février 2026
Avis spontané
Réponse de Ticketek UK
Hello,
Thanks so much for taking the time to leave a review.
We're very happy to read that the purchase was seamless and easy. This is what we love to hear our customers say!
We hope that you have a lovely time at your event, and do not hesitate to reach out if you need anything at all!
Best,
Ticketek UK
Trying to add an extra vehicle ticket…
Trying to add an extra vehicle ticket was a nightmare. Following instructions just brings you back to where you are. The only tickets I could add were early camping, which wasn't needed. In the end, I had to cancel all tickets and start again.
15 février 2026
Avis spontané
Réponse de Ticketek UK
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that adding an extra vehicle ticket was so frustrating and that the process kept looping you back to the same page. That’s certainly not the experience we want for our customers.
We appreciate you raising this, and please be assured that your feedback has been taken on board. We’ll share it with the relevant team to review the booking flow and help prevent similar issues in the future.
We’re sorry again that you had to cancel and start over, and we appreciate your patience.
Very confusing for disabled access.
Tried to book accesible ticket plus carer. The process is very confusing. In error I booked just access ticket. I need someone to assist as im severely disabled. I had to book standing ticket then contact venue.
I've contacted the venue hoping they can sort it out.
You need more clarity for accessible plus carer tickets.
8 février 2026
Avis spontané
Réponse de Ticketek UK
Hi there,
Thank you for your feedback, and we’re very sorry to hear that the booking process was confusing and caused additional stress.
Accessible tickets will usually have a complimentary carer ticket attached, but this can depend on the event and the setup agreed with the venue and promoter. We understand that this isn’t always clear during the booking journey, and we appreciate you highlighting this.
We strongly encourage you to contact our Customer Service team directly, as they’ll be able to review your booking, explain how the accessible and carer allocation works for your specific event, and assist you further. They can also liaise with the venue where necessary to ensure everything is correctly arranged.
Thank you again for your feedback — we will pass this on to help improve clarity around accessible and carer ticket bookings.
It was easy app to use and straight…
It was easy app to use and straight forward Easy App
31 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi,
Thank you for your lovely feedback! We’re really pleased to hear you found the app easy and straightforward to use.
We appreciate you taking the time to leave a review and hope you have a great time at your event 😊
Straight forward to find & purchase…
Straight forward to find & purchase tickets. Confirmation was immediate amd totally hassle free.
24 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi,
Thanks so much for your feedback! We’re delighted to hear that you found the process straightforward and that your purchase and confirmation were immediate and hassle-free.
We really appreciate you taking the time to leave a review and hope you enjoy your event 😊
Réponse de Ticketek UK
Hi,
Thank you for your feedback! We’re glad to hear your transaction was quick and easy. We really appreciate you taking the time to leave a review 😊
greal quick and easy very efficsant
31 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi,
Thank you for your feedback! We’re delighted to hear you found the process quick, easy, and efficient. We really appreciate you taking the time to share your experience 😊
Too difficult to navigate on an iPad
Too difficult to navigate on an iPad, can’t save the tickets to my wallet. Absolutely painful but the only place I can get the tickets I need 👎
28 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi there,
Thanks for taking the time to share your feedback. We’re sorry to hear that you found the website difficult to navigate on an iPad and had trouble saving your tickets to your wallet, we understand how frustrating that can be.
We’re always working to improve the experience across all devices, and your comments have been passed on to the relevant team. If you’re still having issues accessing your tickets, our customer support team would be happy to help and ensure you can view them without any problems.
Thank you for your patience, and we appreciate you choosing to book with us.
Stop Spamming
I already left Ticketek a 1* review after an appalling experience buying a ticket from them, where pretty much everything they could do wrong, they did do wrong.
Over 18 months later, Ticketek still spam me with their email newsletter I never signed up for and despite me unsubscribing multiple times.
22 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi AH,
Thank you for your feedback, and we are sorry to hear this issue has continued.
We understand how frustrating it is to keep receiving emails after unsubscribing, particularly following a poor experience. This is not something we want for any customer.
We encourage you to contact us directly with the affected email address so this can be investigated and resolved.
Best,
Ticketek UK
Found it very easy to view and purchase…
Found it very easy to view and purchase the tickets
20 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi,
Thank you so much for your feedback! We’re thrilled to hear that you found it easy to view and purchase your tickets. We hope you enjoy the event and look forward to seeing you again soon!
Best regards,
Ticketek UK Team
Can't print tickets at home. Forced to use poor App
Being forced to have a smart phone for e-tickets rather than having the option to print them at home is a reason never to go to a Ticketek event ever again. Customers should be able to choose! What if I don't have a smart phone?
12 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Dave,
Thank you for your review.
We completely understand that not everyone has access to or wants to use a smartphone, and we appreciate your point about having a choice.
Ticket delivery methods are set in line with event and venue requirements, and in some cases tickets are issued digitally only.
That said, we recognise this does not suit everyone, and your feedback has been shared with the relevant team for consideration.
Thank you for taking the time to raise this and appreciate hearing different perspectives as we continue to work to improve our customer experience.
Best,
Ticketek UK
I paid extra for refundable tickets and not refunded
I paid extra for refundable tickets . Refused to accept form because I did not have a doctor's certificate for diarrhea and vomiting on the day, which could have been contagious and I was the car driver for the family. Will not do this again. Pointless paying extra.
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Jacqueline,
Thank you for your feedback.
We understand how upsetting it is to feel unwell and then find your refund claim cannot proceed without specific documentation. Refund protection is provided by a third-party partner and claims are assessed strictly against their terms, which can feel restrictive in situations like this. Your feedback is important and will be shared with the relevant team for review.
We are sorry this experience has left you disappointed and appreciate you taking the time to let us know.
Best,
Ticketek UK
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