Booking process was simple, and responded almost instantly when I had some login complications. In the end I wqs able to attend without any worries.
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Lisez les avis des autres
Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
L'entreprise a répondu
Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I... Voir plus
L'entreprise a répondu
**update we finally got the tickets through 24 minutes before the show was due to start!** We’re due to go to Gabby’s dollhouse in Birmingham tomorrow and the tickets still aren’t available. Worrie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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It was pretty easy especially for the…
It was pretty easy especially for the older people.
31 mars 2026
Avis spontané
Réponse de Ticketek UK
Hi Barry,
Thank you for your review!
We are really pleased to hear you found the process easy to use, especially for our older customers.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Ticket finally arrived the night before
I bought a ticket from this company back in November 2025 for a Josh Groban concert on 1st April 2026. It is now the day before and i am stressed. No ticket on the O2 App, signed up for AXS, nothing . No way to contact anyone. What a disappointment . Why on earth do we have to go to another site which causes just more angst. How do we now get these tickets which i have paid a lot for .
31 mars 2026
Avis spontané
Réponse de Ticketek UK
Thank you for your feedback!
We’re sorry to hear about your experience. Unfortunately, there were some delays with ticket releases for this event; however, our customer service team has been working to keep customers updated on the status of delivery throughout.
All tickets for this event have now been released. Please reach out to us directly with your details so we can look into your booking and see how we can assist you further.
Kind regards,
Ticketek UK
Réponse de Ticketek UK
Thank you for your feedback! We're pleased to hear you found the process quick and easy to use. We hope you have a great time at your event and look forward to assisting you again in the future.
Best,
Ticketek UK
Ticketek UK
Despite contacting Ticketek UK via various methods and being told it will be there in the next few hours, they have not released my ticket into their App or The O2 App and my concert is just over 24 hours away. I would not recommend using this company as accessing my ticket - which was bought and paid for 6 months ago is proving impossible!!!!
31 mars 2026
Avis spontané
Réponse de Ticketek UK
Thank you for your feedback!
We’re sorry to hear about your experience. Unfortunately, there were some delays with ticket releases for this event; however, our customer service team has been working to keep customers updated on the status of delivery throughout.
All tickets for this event have now been released. Please reach out to us directly with your details so we can look into your booking and see how we can assist you further.
Kind regards,
Ticketek UK
Réponse de Ticketek UK
Thank you for your feedback! We're glad to hear your booking experience was straightforward and quick. We hope you have a fantastic time at your event, and we look forward to assisting you again in the future.
I have still not heard back and have no…
I have still not heard back and have no tickets for my event on 1st April. I downloaded the O2 app as reeuested bu no tickets available!!
19 mars 2026
Avis spontané
Réponse de Ticketek UK
Hi, thanks for taking the time to leave us a review.
We're sorry to read that you have not had a good experience with us. For o2 events, tickets are released at least 3 days before your event date.
This may be the reason as to why you cannot download your tickets yet. In the meantime, we have requested further information from you, so please respond when you can.
We hope you have a good time at your event.
Best,
Ticketek UK
This has been a great experience due to
This has been a great experience due to the clear communication and efficiency throughout the process. The company demonstrates strong organisation, responsiveness, and a clear commitment to customer satisfaction. Overall, everything has been handled smoothly and professionally
9 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Baz,
Thank you for the positive review!
We are so delighted to hear you had such a positive experience and that our communication and efficiency stood out.
It is great to know everything felt smooth and professional throughout.
We truly appreciate your kind words and hope you enjoy your event!
Best,
Ticketek UK
Bit long winded to get registered but…
Bit long winded to get registered but otherwise ok but annoying to also have to use yet another different app for my theatre experiences. Next year how will I remember what it's called?
20 mars 2026
Avis spontané
Réponse de Ticketek UK
Hi I am the borg,
Thank you for your review.
We are sorry to hear the registration process felt a bit lengthy and that using another app was frustrating.
We understand how managing different platforms can be inconvenient.
We appreciate you taking the time to share your experience.
Best,
Ticketek UK
Easy to join the site and obtain tickets
20 mars 2026
Avis spontané
Réponse de Ticketek UK
Hi Pauline,
Thank you for your review!
We are glad to hear you found it easy to join the site and get your tickets.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Had great experience getting tickets…
Had great experience getting tickets with a presale code after 5 minutes was choosing my tickets straight in basket through to pay then email confirmation all done would recommend to buy tickets
19 mars 2026
Avis spontané
Réponse de Ticketek UK
Hi Gillian,
Thank you for your review.
We are delighted to hear your presale experience was smooth and efficient, and that you were able to secure your tickets quickly.
It is great to know everything from selection to confirmation went seamlessly.
We really appreciate your recommendation and hope you have an amazing time at the event!
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Edmund,
Thank you for your review!
We are so happy to hear you found the ordering process easy and were able to print your tickets without any issues.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Benjamin,
Thank you for your review!
We are delighted to hear you consistently have a great and easy experience with us.
We really appreciate your support and hope you enjoy your next event!
Best,
Ticketek UK
Very easy to Book
17 mars 2026
Avis spontané
Réponse de Ticketek UK
Hello and thank you for your feedback! We're really pleased to hear that you found the booking process very easy. We aim to make everything as simple and straightforward as possible, so it's great to know this worked well for you.
We hope you enjoy your event, and we look forward to assisting you again in the future!
Best,
Ticketek UK
Réponse de Ticketek UK
Hello Tracey,
Thank you for your review! We're really pleased to hear that you find the platform easy to use and that accessing it is straightforward.
We appreciate you taking the time to share your experience, and we hope you continue to enjoy using the service. If you ever have any feedback or suggestions, we’d love to hear them!
The ticket purchase process is…
The ticket purchase process is straightforward, but I always have to reset my password to get into the app when making a purchase. I can access existing tickets ok, but have to log in again to make purchase. There seems to be no option to securely save my password to a device(ie with facial or fingerprint recognition)
4 mars 2026
Avis spontané
Réponse de Ticketek UK
Hello Nicola,
Thank you for your feedback! We’re glad to hear that you find the ticket purchase process straightforward.
We’re sorry to hear about the inconvenience you’re experiencing with logging in when making a purchase. That’s certainly not the experience we want for our users. Your feedback about having to reset your password and the lack of options to securely save login details using features like Face ID or fingerprint recognition is really helpful, and we’ll be sure to share it with our app team for review.
In the meantime, if the issue continues, our support team would be happy to take a closer look and help troubleshoot. Please feel free to reach out to us with details of your device and app version so we can investigate further.
Thanks again for taking the time to share your experience — it helps us improve the app for everyone.
spiritbox NOTTINGHAM
changed holiday plans to go to nottingham for spiritbox . used seatview to check where my ticket was that TICKETEK UK suggested and was delighted with what i got . system of booking and paying easy to use . roll on september !!!!!!!!!!!!!
28 février 2026
Avis spontané
Réponse de Ticketek UK
Hi George,
Thank you for the kind review!
We are delighted to hear you were pleased with your seat after using Seat View and found the booking and payment process easy to use.
It’s great to know everything went smoothly and we hope you have an amazing time at the show!
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Gav,
Thank you for the positive review!
We are so glad to hear your tickets were easy to book. We appreciate you choosing us and hope you have a fantastic time at your event!
Best,
Ticketek UK
My account kept locking me out
My account kept locking me out. Had to change password several times...Sadly i dont think I'd use them again as you cant sell to other fans. So your left with a ticket you cant use and cant sell...
After reply
Can you show me how to transfer tickets to someone else. A stranger, not a friend. If you could give me a step by step as I couldn't find anything.
27 février 2026
Avis spontané
Réponse de Ticketek UK
Hi MB,
Thank you for sharing your feedback.
We are sorry to hear you experienced repeated account lockouts, we understand how frustrating that must have been.
In terms of resale and transfer, tickets can be transferred and we encourage customers to do this in a fair and legitimate way.
We appreciate you taking the time to raise your concerns.
Best,
Ticketek UK
Please can someone contact me i have…
Please can someone contact me i have been charged for a ticket but have no confirmation and the ticket is still showing as available? I have sent msgs on your enquiry page and fb, why is there no telephone number?
27 février 2026
Avis spontané
Réponse de Ticketek UK
Hello Antoinette,
Thank you for taking the time to leave us a review.
We're sorry to read about the distress you are having by not receiving a confirmation email.
Upon checking, we have responded to both your email and message on facebook regarding your order. Alongside this, we have also requested further information on this platform.
Even if a confirmation has not been received, you can still check your confirmed orders in the Ticketek UK App. If the order is not visible, please let us know and we'll double check this for you.
We hope to hear from you soon.
Best,
Ticketek UK
Great accessibility phone line!
Really easy to book accessible tickets using the dedicated phone line. It only took a few minutes and we have amazing seats too! This is easiest venue for booking accessible tickets that I've found so far.
24 février 2026
Avis spontané
Réponse de Ticketek UK
Hi Jazz,
Thank you for your review!
We are so pleased to hear that booking accessible tickets through the dedicated phone line was quick and straightforward, and that you secured great seats.
Making events easier to access is really important to us, so your feedback means a lot.
We hope you have a fantastic time at your event!
Best,
Ticketek UK
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