Booking process was simple, and responded almost instantly when I had some login complications. In the end I wqs able to attend without any worries.
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Lisez les avis des autres
Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
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Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I... Voir plus
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Poor - really annoying and clunky site - refused to accept my surname repeatedly. After having spent 15 mins and changed my surname to suit the site it eventually let me in - however once tickets... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Awful company, everything is on-line…
Don't ever buy insurance through this company on your tickets, we are having a nightmare with them, took out insurance for westonbert lights at Xmas unfortunately my grandson had become ill with a visit to the e.r, emailed them if we could chance the dates but no we had to go through the refund route so bought more tickets on a separate date hoping then to get a refund, went to venue was lovely, then started the refund, want e.r report on grandson, want my relationship with said grandson on paper so sent off daughters birth certificate and grandson but (it gets better) my surname is different now than what it was when my daughter was born as I remarried, now I have to send them my marriage certificate to prove my name change,
Think next they will want the blood of my first grandchild,
Or a sacrificed lamb or something, you seriously can't make this sh*thole up!
21 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Debra,
Thank you for taking the time to share your experience, and we are very sorry to hear how frustrating and upsetting this process has been for you.
We completely understand how difficult it must feel to provide extensive documentation during what was already a stressful time involving your grandson’s illness. Refund protection is administered by a third-party provider, and their claims process does require specific evidence to validate eligibility, which we appreciate can feel excessive and exhausting in situations like this.
Your feedback is important, and we will ensure your comments about the claims experience are shared with the relevant teams.
We are glad to hear you were able to enjoy the event itself, but we are genuinely sorry that the refund process caused so much distress.
Best,
Ticketek UK
Easy enough to buy tickets but then…
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel ticket as it was inferred early in the process that this was possible - ticket is for March 2027 - only to find on the app a list of qualifying reasons for cancellation… and I didn’t qualify. I’m now stuck with a ticket for 14 months time in a seat which isn’t going to be ideal. I will still go, I’m an OAP and had to dig deep for the ticket in the first place. I found the whole experience quite off putting.
7 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Beverley,
Thank you for your reply.
We are sorry to hear the seat selection and cancellation process left you feeling stuck and disappointed, especially after investing in a ticket so far in advance.
We completely understand how off-putting that can feel, particularly when options are not easy to find or do not work as expected. Refund protection and qualifying claim decisions are managed by a third-party partner, which can sometimes feel restrictive from a customer perspective.
Your feedback has been passed to the relevant team for review. We genuinely appreciate you taking the time to highlight this and hope you enjoy the event when March arrives.
Best,
Ticketek UK
Christmas light trail in Edinburgh…
Christmas light trail in Edinburgh cancelled twice. The first time I had to contact the venue directly to rearrange as ticketek did not make it possible to do it via the app and contacting them via the option in the app resulted in an email from Singapore ticketek saying it wasn't their issue.
Venue got me a new ticket. Second ticket was cancelled on 10 December which I returned on ticketek app the same day for a refund and have not received any refund as of 8 January, just an email stating they have a high volume of requests and will answer soon, that was 6 days ago. They still have my money.
10 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello and thank you for your feedback and for outlining your experience.
We understand how frustrating this situation has been. We have requested your booking information so that our dedicated team can investigate the refund delay as soon as possible. Once the review has been completed, we will be in touch with an update.
Enjoyable light trail
Good value for Christmas Light trail at Wimpole Hall. Probably the best we have been to so far. Drinks etc on site were expensive, but optional.
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Paul,
Thank you for the positive review!
We are so glad you enjoyed your time at Christmas Lights at Wimpole Hall and hope to welcome you back to another event soon!
Best,
Ticketek UK
Terrible
Terrible, you have to authenticate every time you need to access or change what you are looking for
4 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Maggie,
Thank you for your review!
We’re sorry to hear about the frustration caused by having to authenticate each time you access or update your account.
Your feedback is noted, and we’ll continue to look for ways to make the experience smoother for our customers.
Best,
Ticketek UK
Very difficult to navigate
2 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Rex,
Thank you for your review.
We’re sorry to hear you found the site difficult to navigate. We appreciate your feedback and will use it to help improve the experience for our customers.
Best,
Ticketek UK
Really easy to use and set up an account
2 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Carol,
Thanks for your review!
We’re glad to hear you found the site easy to use and setting up an account straightforward.
We hope you enjoy the event!
Best,
Ticketek UK
Automated help service /website probs
Had to use automated help service because website would not work -didn’t show all ticket options.
Did take several emails to get matter sorted but got there in the end-would have been quicker and more pleasant if I could have spoken to a real person.
Also ended up paying for parking £10 as booking made within 24 hrs of event and NatTrust membership option not available because of delay in getting onto website.
2 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Lindsey,
Thank you for taking the time to leave a review and share your experience!
We’re sorry to hear about the difficulties you faced with the website and that it took longer than it should have to resolve your booking. We understand how frustrating it can be when you just want quick, clear support, and we appreciate your patience while the issue was sorted.
Your feedback about ticket options, parking, and access to membership benefits is really helpful, and we’ll be passing this on to help improve both the website experience and our support processes going forward.
Best,
Ticketek UK
No problems at all
No problems at all, all smooth. Friendly staff at the event. Throughly enjoyed, Thanks
2 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Aisha,
Thanks so much for your lovely review!
We’re really pleased to hear everything went smoothly and that you enjoyed the event.
It’s great to know the staff made a positive impression too!
Best,
Ticketek UK
I booked an event online and…
I booked an event online and unfortunately I made a mistake.
I booked 4 tickets instead of 2.
I contacted the customer support of Ticketek Uk, and they immediately sent me a refund. I am more than satisfied with their service and the quality of their help.
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Joelle,
Thank you very much for taking the time to leave such a kind review!
We’re really pleased to hear that our team was able to help resolve things quickly for you and that you were happy with the support provided.
Best,
Ticketek UK
Very easy booking system
Very easy booking system, I was able to purchase what I needed quickly with no issues.
1 janvier 2026
Avis spontané
Réponse de Ticketek UK
Hi Jovairia,
Thank you for your review!
We’re glad to hear that you found our booking system quick and easy to use.
Best,
Ticketek UK
Easy to navigate.
27 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Christine,
Thank you for your review!
We’re glad to hear you found the site easy to navigate.
We really appreciate you taking the time to share your feedback!
Best,
Ticketek UK
Not accurate information
The tickets were easy to select and buy
THE DATES AND LOCATION IN THE DESCRIPTION ARE COMPLETELY DIFFERENT TO THE DATES AND LOCATION ON THE TICKETS .
30 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Mrs Cole,
Thank you for your feedback!
Sometimes this can happen due to a visual glitch, so please contact us via email and we can fix this for you and ensure everything is correct.
We will look forward to your email!
Best,
Ticketek UK
Réponse de Ticketek UK
Hello Debbie,
Thank you for your feedback!
We always aim to provide a great customer experience and are sorry to hear you feel this way.
Please email us with the details of your complaint, and we’ll do our best to help resolve the situation.
Best,
Ticketek UK
A bit disappointed that we as National…
A bit disappointed that we as National Trust Members had to pay the “extortionate”parking charge!!!
The trail was wonderful though !
30 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Catherine,
Thank you for your review!
We’re glad to hear you enjoyed the trail!
We understand your concerns regarding the parking charge. Parking fees are set by the venue and are standard for managing spaces and facilities.
We are glad that you enjoy the event!
Best,
Ticketek UK
I spent £106.65 on xmas experience at…
I spent £106.65 on xmas experience at westonbirt for Fri 19h December including 3 x entries, car parking and rides. I even paid extra for cancellation on top. I booked it a week in advance. Unfortunately on the day of the visit my son became ill and he had a fever and terrible cough and cold not attend. We had no one to help us so had to cancel and thought because we paid extra we were covered. On completing the cancellation form it states you need a doctors note. This was impossible to get a doctors note on Friday night. Still havent had anything back from ticketet.
19 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello,
Thank you for your message! We’re very sorry to hear about your son being unwell and completely understand how frustrating this situation must be.
Please note that our policy does not allow exchanges or cancellations within 24 hours of the event. Refundable tickets do have their own terms and conditions, which include requirements such as a doctor’s note for illness-related cancellations.
If you have any further questions or supporting documents, please do email us, and we can review the situation in line with the policy!
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Stacey,
Thank you for the positive review!
We are really glad to hear you found the app easy to navigate and the instructions clear, this is exactly the kind of experience we aim for.
We appreciate you taking the time to share this and hope you have a brilliant time at your event!
Best,
Ticketek UK
Easy to follow insructions
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Penny,
Thank you for the review!
We are really pleased to hear you found the instructions easy to follow. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Easy to use app
I was directed to this business and application when booking a National Trust property Christmas light show.
The application works very well and it’s easy to move e-tickets into the phone’s wallet.
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Henry,
Thank you for the review!
We are glad you found the instructions clear and easy to follow.
We truly appreciate you taking the time to share this, and we hope you have a wonderful time at your event!
Best,
Ticketek UK
The site was very easy and straight…
The site was very easy and straight forward to book tickets.
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Laura,
Thank you for your review!
We are really glad you found the website easy and straightforward to use. We appreciate your feedback and hope you enjoy the event!
Best,
Ticketek UK
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