Booking process was simple, and responded almost instantly when I had some login complications. In the end I wqs able to attend without any worries.
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Lisez les avis des autres
Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
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Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I... Voir plus
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Poor - really annoying and clunky site - refused to accept my surname repeatedly. After having spent 15 mins and changed my surname to suit the site it eventually let me in - however once tickets... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I accidentally bought 4 tickets but…
I accidentally bought 4 tickets but only needed 2, got my refund following day for ticket's, was very helpful as wasn't cheap.
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Donna,
Thank you for sharing your experience!
We are so glad we could help resolve the ticket mix-up quickly, and it is great to hear your refund was processed the next day especially for a higher-value purchase.
We appreciate your feedback and hope to assist you again in the future!
Best,
Ticketek UK
Very easy to navigate and purchase.
Very easy to navigate and purchase.
29 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Aileen,
Thank you for the review!
We are really happy to hear you found the site easy to navigate and use for your purchase.
We appreciate you taking the time to share this, and we hope you enjoy your event!
Best,
Ticketek UK
Website couldn’t cope
Website couldn’t cope with the amount of traffic using there site trying to purchase tickets to see the Christmas lights at Leeds castle manage to select everything I need then went to purchase the tickets then the fun began with Ticketek kept throwing us back to the basket when purchasing through PayPal then when tried in a new browser the site said there were no more tickets apart from £40 ones luckly for me I went back to the window we’re I had the tickets in the basket and tried again and this time the purchase went through after 30 minutes of stress I hope someone from ticketek uk reads this and upgrades there website to deal with the amount of traffic there website attracts as there is no telephone number to actually speak to a human being when your having trouble/problems.
27 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Jonathan,
Thank you for the review.
We completely understand how frustrating it is to be pushed back to the basket, especially when trying to pay quickly during busy sales like Christmas Lights at Leeds Castle. We are genuinely glad you were able to complete your purchase and secure your tickets in the end, though we appreciate it should have been much smoother from the start.
Your feedback about website performance and easier access to support has been passed on to the relevant teams for review and improvement.
Thank you again for taking the time to let us know, we truly appreciate it, and we hope the event itself was magical and worth the wait.
Best,
Ticketek UK
Event cancelled, can't get refund
Event was cancelled by event host. I was told by email that I had to download the app to reschedule or refund my ticket. Downloaded app, but reschedule or refund option doesn't exist. Very frustrating
10 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Ruth,
Thank you for the review.
We understand how disappointing it is when expected options are not visible in the app. We will share your comments with the relevant team so this can be reviewed.
If your event has been cancelled, please contact us directly with your booking reference and we will make sure it is looked into as a priority.
Best,
Ticketek UK
Easy to navigate and purchase
Easy to navigate and purchase, just too much booking fee. Should just be a transaction fee and not per ticket.
26 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Clive,
Thank you for the review!
We are glad you found the site easy to navigate and use. We understand your concerns around the booking fee structure, and we truly appreciate you sharing this and it has been passed on to the relevant team for review.
We hope you have a great time at your event!
Best,
Ticketek UK
Easy to book
27 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Laraine,
Thank you for the feedback!
We are so happy to hear you found the booking process easy. We appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
Clumsy booking method for the less digital-savvy
I have bought Leeds Castle (LC) visitors passes for my grand children for many years, and 2 years ago took them to the Christmas Lights at Leeds Castle, booking through the LC site. It was straightforward. This year to my dismay, without any warning from LC website, when I tried to book tickets I was taken directly to Ticketek, a site I have never come across. I didn't trust it to not be a scam, as I have already said - it was without any warning from LC website that they had changed their booking methods by hiring this Ticket managing business. Ticketek 'Register' link was not immediately obvious on their first page, it was off the screen and I had to scroll down. All this might be 'second nature' to a young, digital savvy customer, but I am 76, although I would say that I am somewhat digital savvy, having been an IT teacher in the early days of computers in schools. All this clumsy website linking took ages, and if it hadn't been that I had promised my grand children the Leeds Castle Lights as a treat I would have given up in annoyance and taken them somewhere else. I was so annoyed and tired that I couldnt be bothered to claim the free parking (I had joined the Leeds Castle regular ticket holders last October for my grand children) expecting that I could sort this out on arrival. The lady in the Ticketet booth at LC was pleasant enough, but was not interested in arranging for my refund of £7 parking. She did listen to my feedback (similar to this) and seemed to realise that Ticketek need to rethink their website to suit the older generation because I expect that many. many of their potential customers will be grand parents who are less trusting of QR codes, websites and such like. Ticketek need to explain this to the companies (eg LC) for whom they offer their services and instruct these companies to include a warning on their website that their customers will be redirected to the Ticketek booking service. I do not think that I am alone in being suspicious that Ticketek is not a scam.
26 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Sylvia,
Thank you for the review.
We apologise for the frustration this caused, especially when booking a special treat for your grandchildren. We understand that being redirected without clear notice, along with having to scroll to find the registration link, made the process feel less intuitive than it should have been.
Your feedback regarding clearer communication and improved accessibility for older customers has been passed on to the relevant team for review.
We truly appreciate you taking the time to raise this and hope the lights at Leeds Castle created some magical memories despite the difficult start.
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Carole,
Thank you for feedback!
We are glad to hear you found the process easy and efficient to use, and hope you enjoy your event!
Best,
Ticketek UK
Easy to negotiate
Site is really easy to negotiate even when I'd made a mistake it was simple to backtrack and correct it!
22 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Kezza,
Thank you for the review!
We are really glad to hear you found the site easy to navigate, and it is great to know that correcting a mistake was simple and stress-free.
We appreciate you sharing your experience and hope you enjoy your event!
Best,
Ticketek UK
Can't register on tickettek
Can't register on tickettek, no answer on phone line or online. Scam company
23 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Rebecca,
Thank you for the review and we sorry to hear about the difficulties you experienced.
We understand how frustrating it can be when you are unable to register or reach us when you need support.
This certainly is not the experience we want for our customers. If you are still having trouble, please try contacting us through our online support form with details of the issue so we can assist you as quickly as possible.
We appreciate you bringing this to our attention and hope we can help resolve this for you.
Best,
Ticketek UK
Botanic Gardens Lightshow
Easy to follow site which allowed me to book tickets for the right day and show
21 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Helen,
Thank you for the feedback!
We are so pleased to hear you found the site easy to follow and were able to book tickets for the right day and show without any issues.
We hope you have a fantastic time at the event!
Best,
Ticketek UK
Poor
Poor - really annoying and clunky site - refused to accept my surname repeatedly. After having spent 15 mins and changed my surname to suit the site it eventually let me in - however once tickets were bought - continually trying to sell you something else you don't want there were at least 8 'offer' that you have to click though....
- if possible avoid...
What happened to one click payment????????
22 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi John,
Thank you for the review and we are sorry to hear how frustrating your experience was.
We understand how annoying it can be to have difficulties entering personal details and then feel overwhelmed by additional prompts during checkout. This is not the smooth experience we aim to provide.
Your comments have been shared with our team so these issues can be reviewed and improvements can be made.
We appreciate you raising this and thank you for letting us know where the process fell short.
Best,
Ticketek UK
The lights were fantastic and we all…
The lights were fantastic and we all had a great time
21 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Sukru,
Thank you for sharing your feedback!
We’re really pleased to hear you enjoyed the lights and had a great time.
We hope to help you create many more memorable experiences in the future!
Best,
Ticketek UK
Great family expariance
Great family expariance. Kids had a fab time meeting Father Santa.
21 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Kristi,
Thank you for your lovely feedback!
We’re thrilled to hear the kids had a fantastic time meeting Father Santa and that you all enjoyed the family experience.
Best,
Ticketek UK
An issue occurred when paying for…
An issue occurred when paying for tickets, my cards kept being declined so I purchased the tickets elsewhere. A few days later I noticed I had actually been charged for one of the transactions, so I emailed, got a response overnight, sent some proof of my other tickets and got a refund within a few hours - all on a weekend! And I thought good customer service was dead - well impressed.
20 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Steve,
Thank you for sharing your experience!
We’re glad we could resolve the payment issue quickly and that you felt supported over the weekend.
It’s great to hear your feedback and that our customer service made a positive impression!
Best,
Ticketek UK
Very smooth process and really easy to…
Very smooth process and really easy to navigate in no time at all!
19 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Adam,
Thank you for your feedback!
We’re delighted to hear that you found the process smooth and easy to navigate.
We hope you enjoy the event!
Best,
Ticketek UK
Great experience!
We went to Blenheim Palace to see the lights doing the trail. It was beautiful. A very good experience. We really love it.
19 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Stephen,
Thank you for sharing your experience!
We’re so glad to hear you enjoyed the Blenheim Palace lights trail—it really is a magical event.
Best,
Ticketek UK
I appreciated that there were tickets…
I appreciated that there were tickets not available on other platforms, and that everything was very transparent and easy.
19 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Axmszr,
Thank you for your feedback!
We’re glad you found the ticket availability helpful and that the process was clear and easy to navigate.
We hope you enjoy the event!
Best,
Ticketek UK
Easy to choose and pay
It was easy to choose the tickets and purchase them
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Helena,
Thank you for your feedback — we’re really pleased to hear the booking process was smooth and straightforward for you.
We hope you have a great time at your event!
Best,
Ticketek UK
Réponse de Ticketek UK
Hello David,
Thank you for taking the time to leave a review!
We’re glad to hear the process was smooth and convenient for you, and we appreciate you choosing to book with us.
Best,
Ticketek UK
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