I'm in the process of hoping to get s refund . This is nothing too do with the service just tickets i got weren’t in the area i thought. I contact help centre who said o could exchange tickets for... Voir plus
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Lisez les avis des autres
Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I... Voir plus
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Poor - really annoying and clunky site - refused to accept my surname repeatedly. After having spent 15 mins and changed my surname to suit the site it eventually let me in - however once tickets... Voir plus
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Realively user friendly. As its a timed process it does cause pressure.I had an issue in approval of payment in my banking app so a delay was inccured Just completed the process in time !
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
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A répondu à 100 % de ses avis négatifs
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Easy to choose and pay
It was easy to choose the tickets and purchase them
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Helena,
Thank you for your feedback — we’re really pleased to hear the booking process was smooth and straightforward for you.
We hope you have a great time at your event!
Best,
Ticketek UK
Réponse de Ticketek UK
Hello David,
Thank you for taking the time to leave a review!
We’re glad to hear the process was smooth and convenient for you, and we appreciate you choosing to book with us.
Best,
Ticketek UK
I bought tickets to Christmas Dunham…
I bought tickets to Christmas Dunham Massey for 19th December (tomorrow). My newborn was admitted into alder hey and tried to change tickets via the app on evening of 17th December. The app wouldn't provide the alternative dates/times and the help desk line was closed so I waited for today to call. I called on 18th December at 10.30am to change the tickets to a different date but was told that the terms and conditions stated that we could only exchange tickets 24 hours before the event and respite me calling 30 hours before the event I am unable to swap them.
They will not provide me with a refund either, despite being able to provide medical letters stating my child is in hospital.
I wasn't even looking for a refund initially, I was wanting to exchange to a different date and the app didn't work, so called still before 24 hours period.
Absolutely awful customer service
18 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Tania,
We’re really sorry to hear about your experience and hope your newborn is doing well — we understand how upsetting and stressful this situation must have been.
As outlined previously, our exchange policy requires requests to be completed more than 24 hours before the event. Unfortunately, once the event falls within that window, we’re limited in what we’re able to action without venue approval. That said, we do appreciate that you experienced issues with the app and that support availability impacted your ability to complete the exchange in time.
If you’re able to reach out to us again, we’d be more than happy to review this once more and see whether there is any possibility of assisting with an exchange, subject to venue approval. While we can’t guarantee an outcome, we’ll certainly do everything we can to help where possible.
Thank you for raising this with us, and we’re truly sorry for the inconvenience and distress this caused.
Best,
Ticketek UK
We were enquiring about a show and…
We were enquiring about a show and needed advice on tickets and availability especially as this is a surprise for family members. Everything was explained and the booking made there and then. Process was so easy and staff was really helpful, thanks again.
15 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Neil,
Thank you for taking the time to share your experience!
We’re really pleased to hear that our team was able to guide you through the options and help make the booking smooth — especially when it’s for a special surprise. It’s great to know the advice and support made the process easy and reassuring.
We hope you enjoy the event!
Best,
Ticketek UK
Utter rubbish
The website is useless, you wait for a verification code which when it eventually arrives says its invalid. 28 attempts !!! Before it worked. Appalling and of course no phone number to ask for help!!
16 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Richard,
Thank you for the review.
Your tickets will be available via the Ticketek UK app, unless otherwise specified by the venue. If a venue uses their own app instead, this will be clearly confirmed in your booking confirmation email with the exact app name and instructions.
Please check your confirmation email carefully, as it will tell you exactly where and when your tickets will appear. If anything is still unclear, our support team will be happy to point you in the right direction.
Best,
Ticketek UK
Tickets not arrived yet!
Booked event for 9 people , I have not received tickets or parking permit I paid for, we are due to attend the event today.
Yet somehow this company managed to send all customer feedback emails, go figure...
17 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Windmill,
Thank you for taking the time to share your feedback! We’re really sorry for the worry and frustration this situation will have caused, especially with your event taking place today.
Our customer service team can check the status of your booking and make sure everything is resolved in time for your visit.
Please do reach out to us directly via email or the app with your booking reference so we can assist you as quickly as possible.
Best,
Ticketek UK
…Ticket purchase
The paying bit was easy but trying to find 2 tickets I wouldn't allow me to book 2 seats if there was 3 seats in a row as said can't leave 1 seat but when I looked around to find others there was lots of single seats so was a bit disappointed as when I went back on the seats I wanted had gone which left 1 seat,but I eventually found some seats so I'm happy
14 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Audrey,
Thank you for sharing your experience!
We understand how frustrating the seat selection rules can feel. The system is designed this way to reduce isolated seats and help more customers find suitable seating, but we appreciate that it can be disappointing in the moment.
We’re glad to hear you were able to find alternative seats in the end and that you’re happy with your booking.
Thank you for your patience, and we hope you have a great time at the event!
Best,
Ticketek UK
Réponse de Ticketek UK
Hello Mark,
Thank you so much for taking the time to share this — we’re delighted to hear we could play a part in making your Christmas special. That really means a lot to us.
Wishing you all the best!
Best,
Ticketek UK
So helpful
So helpful!
I booked my tickets and then realised I’d booked the wrong date. Disaster!
I had little hope of being able to exchange or get a refund but I was wrong.
I contacted them via the form and they emailed me within the hour and were able to resolve my issue. I had to rebook for the correct date and then they were able yo issue a refund.
Such a relief.
Thank you so much.
16 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Shoogs,
Thank you so much for your lovely feedback! We’re really glad our team could step in quickly and help resolve the issue — we know how stressful it can feel when something like that happens.
It’s great to hear everything was sorted smoothly and that you were able to rebook for the correct date. We’ll be sure to pass your kind words on to the team.
Best,
Ticketek UK
Which app explicitly will my tickets be on
You say that my tickets will be available on ‘venue app’, but there are several ‘venue app’s available on my iPhone, so at the moment I don’t know where my tickets are
I am guessing that at some point you will tell me, but at the moment I just don’t know
15 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Richard,
Thank you for raising this — we understand how confusing that wording can be!
Your tickets will be available via the Ticketek UK app, unless otherwise specified by the venue. If a venue uses their own app instead, this will be clearly confirmed in your booking confirmation email with the exact app name and instructions.
Please check your confirmation email carefully, as it will tell you exactly where and when your tickets will appear.
If anything is still unclear, our support team will be happy to point you in the right direction!
Best,
Ticketek UK
Can’t customers have the option to buy…
Can’t customers have the option to buy without signing up to an email club?
I may not need tickets ever again but emails will be blocking up my account every day.
Would just be nice to get tickets and have confirmation only for a change.
14 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Gary,
Thank you for your feedback!
We completely understand your concerns about receiving marketing emails. Signing up is required so we can securely manage your ticket purchase and send confirmations, but we do appreciate that not everyone wants ongoing communications.
You can manage your email preferences at any time to limit marketing messages while still receiving essential ticket updates.
We hope you enjoy the event!
Best,
Ticketek UK
It was easy to purchase the tickets.
14 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Moneschein,
Thank you for the review.
We are glad to hear you found the ticket purchase easy.
We hope you have a great time at the event!
Best,
Ticketek UK
Don't buy tickets from Ticketek
Ticketek sold me duplicate tickets for the Mcfly v Busted concert in Liverpool, thanks to the staff at the M&S arena we were able to get to see the concert. I complained to Ticketek and they weren't interested.
I only gave 1 star because I couldn't give zero.
7 octobre 2025
Avis spontané
Réponse de Ticketek UK
Hi Dawn,
Thank you for the feedback.
We understand how upsetting it must have been to discover duplicate tickets, and we are glad the venue staff were able to help so you could still attend the concert.
We are sorry if you felt your concerns were not handled as well as they should have been when you contacted us, that is certainly not the level of service we aim to provide.
We like the opportunity to review this further. As we cannot discuss booking details publicly, please contact us directly with your booking reference so we can look into what happened and ensure your feedback is properly addressed.
Best,
Ticketek UK
Excellent experience
Excellent experience. Website easy to use. Very happy with the service
13 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Boris,
Thank you for the positive review.
We are delighted to hear you had an excellent experience and found the website easy to use.
We really appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
It is really straightforward to use
It is really straightforward to use, only one part is challenging to find a ticket for the combined option (castle and light trail) that is in good timing and not hours apart) but I got there at the end.
13 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Eva,
Thank you for the feedback.
We are glad to hear you found the booking process straightforward overall. We appreciate you highlighting the combined ticket timing we know this can be a little tricky, and your feedback is really helpful.
Thanks for your patience, and we hope you have a fantastic time at the event!
Best,
Ticketek UK
Terrible customer service- AVOID
I am extremely disappointed with how Ticketek has handled my situation. I paid extra for refund protection, complied with all requirements, and provided the requested medical documentation yet was faced with constant push backs.
As a pregnant woman with genuine medical concerns, I felt dismissed rather than supported. Instead of showing any flexibility or understanding, Ticketek relied solely on rigid policies and generic responses, which was both frustrating and upsetting given the circumstances.
It is concerning that a company of this size appears unwilling to offer compassion or reasonable consideration to its customers, particularly those facing health related issues. Based on this experience, I will not be purchasing through Ticketek again and would encourage others to carefully review their refund policies before doing so. The advertised “refund protection” does not reflect the level of support you might reasonably expect when it is actually needed. Book through the company directly!
14 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi,
Thank you for sharing your feedback, and we are truly sorry to hear how upsetting this has been for you.
We understand how distressing it can be to navigate a refund claim while dealing with genuine medical concerns, and we are sorry that the process left you feeling unsupported. Refund protection is administered by a third-party provider, and claims are assessed strictly in line with their terms and conditions.
That said, we fully appreciate your feedback regarding compassion and communication, and this will be shared with the relevant teams. We never want a customer to feel dismissed, particularly when health-related issues are involved.
Thank you again for sharing your experience. Your comments are important and help highlight where improvements are needed.
Best,
Ticketek UK
Excellent service..
Excellent service... unfortunately I had this terrible super flue and could not make the event so lost all my money....as drs say rather stay at home if one can.. so cannot submit a claim even though I bought the insurance for tickets.. to sick to try explain this to try get a refund so loosing b76 pounds
12 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Gareth,
Thank you for the review.
We are really sorry to hear you were unwell and unable to attend the event, that’s certainly disappointing, especially after looking forward to it.
Refund protection is managed by a third-party provider and, as outlined in their terms, claims do require supporting documentation. We understand this can be difficult when you are unwell, and we truly appreciate you sharing how this process felt from your perspective.
Your feedback is important and will be passed on to the relevant team.
Best,
Ticketek UK
Very good customer service
13 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Kyle,
Thank you for the feedback.
We are really pleased to hear you had a positive experience with our customer service.
Providing helpful and friendly support is important to us, so your feedback is greatly appreciated!
Best,
Ticketek UK
We had a truly wonderful experience at…
We had a truly wonderful experience at the Illuminations show in the Edinburgh Botanic Garden. The atmosphere was magical, with the gardens beautifully lit and transformed into a glowing wonderland. The staff were extremely helpful and kind, making the evening even more enjoyable.
It was the perfect way to spend a Friday night—strolling through the enchanting pathways, surrounded by lights and nature. A memorable evening that we’ll cherish! 🌿
12 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Ewa,
Thank you for the lovely review!
We are so delighted to hear you had a truly wonderful time at the Illuminations at Edinburgh Botanic Garden and that the atmosphere and lighting made it such a magical experience.
It is also great to hear our staff helped make the evening even more enjoyable. We really appreciate your kind words and hope to welcome you back for another memorable visit!
Best,
Ticketek UK
Poor system
Blocking me out whilst I needed to change my password; adding multiple tickets when not ordered;
11 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi,
Thank you for the feedback.
We are sorry to hear how frustrating this must have been. Being blocked while trying to reset a password, along with seeing extra tickets added unexpectedly, is understandably concerning.
This is not the experience we want for our customers, and your feedback has been passed on to our technical team so it can be looked into further.
Thank you for taking the time to share this with us.
Best,
Ticketek UK
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