The whole process of purchasing tickets was so easy from start to finish. The website is very user friendly. You receive email confirmation and your tickets straight away after payment. No grumbles he... Voir plus
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Lisez les avis des autres
Purchasing my tickets was easy snd straightforward. The website gave a seating plan with available seating and provided details of cost . All you had to do was choose your seat/s, place in the basket... Voir plus
L'entreprise a répondu
Square Enix orchestra tickets booked last year, event is in 5 days, travelling to London to see it. No tickets in the OVO app or the Axs app no response from Zen desk (the only way to contact... Voir plus
L'entreprise a répondu
I'm in the process of hoping to get s refund . This is nothing too do with the service just tickets i got weren’t in the area i thought. I contact help centre who said o could exchange tickets for... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
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Can’t customers have the option to buy…
Can’t customers have the option to buy without signing up to an email club?
I may not need tickets ever again but emails will be blocking up my account every day.
Would just be nice to get tickets and have confirmation only for a change.
14 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Gary,
Thank you for your feedback!
We completely understand your concerns about receiving marketing emails. Signing up is required so we can securely manage your ticket purchase and send confirmations, but we do appreciate that not everyone wants ongoing communications.
You can manage your email preferences at any time to limit marketing messages while still receiving essential ticket updates.
We hope you enjoy the event!
Best,
Ticketek UK
It was easy to purchase the tickets.
14 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Moneschein,
Thank you for the review.
We are glad to hear you found the ticket purchase easy.
We hope you have a great time at the event!
Best,
Ticketek UK
Don't buy tickets from Ticketek
Ticketek sold me duplicate tickets for the Mcfly v Busted concert in Liverpool, thanks to the staff at the M&S arena we were able to get to see the concert. I complained to Ticketek and they weren't interested.
I only gave 1 star because I couldn't give zero.
7 octobre 2025
Avis spontané
Réponse de Ticketek UK
Hi Dawn,
Thank you for the feedback.
We understand how upsetting it must have been to discover duplicate tickets, and we are glad the venue staff were able to help so you could still attend the concert.
We are sorry if you felt your concerns were not handled as well as they should have been when you contacted us, that is certainly not the level of service we aim to provide.
We like the opportunity to review this further. As we cannot discuss booking details publicly, please contact us directly with your booking reference so we can look into what happened and ensure your feedback is properly addressed.
Best,
Ticketek UK
Excellent experience
Excellent experience. Website easy to use. Very happy with the service
13 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Boris,
Thank you for the positive review.
We are delighted to hear you had an excellent experience and found the website easy to use.
We really appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
It is really straightforward to use
It is really straightforward to use, only one part is challenging to find a ticket for the combined option (castle and light trail) that is in good timing and not hours apart) but I got there at the end.
13 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Eva,
Thank you for the feedback.
We are glad to hear you found the booking process straightforward overall. We appreciate you highlighting the combined ticket timing we know this can be a little tricky, and your feedback is really helpful.
Thanks for your patience, and we hope you have a fantastic time at the event!
Best,
Ticketek UK
Terrible customer service- AVOID
I am extremely disappointed with how Ticketek has handled my situation. I paid extra for refund protection, complied with all requirements, and provided the requested medical documentation yet was faced with constant push backs.
As a pregnant woman with genuine medical concerns, I felt dismissed rather than supported. Instead of showing any flexibility or understanding, Ticketek relied solely on rigid policies and generic responses, which was both frustrating and upsetting given the circumstances.
It is concerning that a company of this size appears unwilling to offer compassion or reasonable consideration to its customers, particularly those facing health related issues. Based on this experience, I will not be purchasing through Ticketek again and would encourage others to carefully review their refund policies before doing so. The advertised “refund protection” does not reflect the level of support you might reasonably expect when it is actually needed. Book through the company directly!
14 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi,
Thank you for sharing your feedback, and we are truly sorry to hear how upsetting this has been for you.
We understand how distressing it can be to navigate a refund claim while dealing with genuine medical concerns, and we are sorry that the process left you feeling unsupported. Refund protection is administered by a third-party provider, and claims are assessed strictly in line with their terms and conditions.
That said, we fully appreciate your feedback regarding compassion and communication, and this will be shared with the relevant teams. We never want a customer to feel dismissed, particularly when health-related issues are involved.
Thank you again for sharing your experience. Your comments are important and help highlight where improvements are needed.
Best,
Ticketek UK
Excellent service..
Excellent service... unfortunately I had this terrible super flue and could not make the event so lost all my money....as drs say rather stay at home if one can.. so cannot submit a claim even though I bought the insurance for tickets.. to sick to try explain this to try get a refund so loosing b76 pounds
12 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Gareth,
Thank you for the review.
We are really sorry to hear you were unwell and unable to attend the event, that’s certainly disappointing, especially after looking forward to it.
Refund protection is managed by a third-party provider and, as outlined in their terms, claims do require supporting documentation. We understand this can be difficult when you are unwell, and we truly appreciate you sharing how this process felt from your perspective.
Your feedback is important and will be passed on to the relevant team.
Best,
Ticketek UK
Very good customer service
13 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Kyle,
Thank you for the feedback.
We are really pleased to hear you had a positive experience with our customer service.
Providing helpful and friendly support is important to us, so your feedback is greatly appreciated!
Best,
Ticketek UK
We had a truly wonderful experience at…
We had a truly wonderful experience at the Illuminations show in the Edinburgh Botanic Garden. The atmosphere was magical, with the gardens beautifully lit and transformed into a glowing wonderland. The staff were extremely helpful and kind, making the evening even more enjoyable.
It was the perfect way to spend a Friday night—strolling through the enchanting pathways, surrounded by lights and nature. A memorable evening that we’ll cherish! 🌿
12 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Ewa,
Thank you for the lovely review!
We are so delighted to hear you had a truly wonderful time at the Illuminations at Edinburgh Botanic Garden and that the atmosphere and lighting made it such a magical experience.
It is also great to hear our staff helped make the evening even more enjoyable. We really appreciate your kind words and hope to welcome you back for another memorable visit!
Best,
Ticketek UK
Poor system
Blocking me out whilst I needed to change my password; adding multiple tickets when not ordered;
11 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi,
Thank you for the feedback.
We are sorry to hear how frustrating this must have been. Being blocked while trying to reset a password, along with seeing extra tickets added unexpectedly, is understandably concerning.
This is not the experience we want for our customers, and your feedback has been passed on to our technical team so it can be looked into further.
Thank you for taking the time to share this with us.
Best,
Ticketek UK
Horrendous it wasn’t clear at all I…
Horrendous it wasn’t clear at all I went through the booking process 4 times before success at one time I had booked 4 times ???
11 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Jeanette,
Thank you for the review.
We understand how confusing and stressful it must have been to go through the process multiple times and see duplicate bookings appear. That is certainly not the experience we want for our customers.
Your comments have been shared with our team so we can continue improving the clarity and reliability of the booking journey.
Thank you for taking the time to let us know, and we are sorry for the inconvenience caused.
Best,
Ticketek UK
I was disgusted at after spending £19 a…
I was disgusted at after spending £19 a ticket we were also charged £10 to park even though Westonbirt state on their website that parking is free with an entrance ticket. We were told there was no disabled parking so my friend who as Parkinson’s was struggling to walk from the car park, luckily one of the car park attendants saw us and said we could park in the disabled car park and there were plenty of spaces. We did enjoy the night but I am still not very happy with the £10 parking fee
10 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Gillian,
Thank you for the review.
We understand how disappointing it is to encounter unexpected parking charges, particularly when different information is shown elsewhere, and we are especially sorry to hear about the difficulties your friend experienced on arrival.
We are glad the car park attendant was able to assist and that you were still able to enjoy the evening, but we appreciate that this does not take away from the concern around parking and accessibility.
Your comments regarding parking charges and disabled parking availability are important and will be shared with the relevant teams. Thank you again for bringing this to our attention.
Best,
Ticketek UK
More than disappointing
I am extremely disappointed with your service.
I paid an extra fee as protection re cancellation. Unfortunately the child
we were taking ( main reason for going) now has hand, foot and mouth disease but when I tried to cancel I was told I had to provide a doctors certificate confirming this. This would probably cost around £25.
The NHS has enough to do at this time of year. Most health practitioners don’t have time to be doing this.
I phoned the Botanics who are holding this event and they confirmed that they had received lots of complaints from ticket holders with a similar experience mainly due to seasonal flu.
This is a complete farce and feels like a total con.
I will try to avoid using your services again and will also share my experience with others.
11 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Cath,
Thank you for the review.
The Refundable ticket protection is managed fully by our third-party partner, and they require documentation to support cancellation claims, as outlined in their terms. We appreciate that obtaining a doctor’s note can be difficult and inconvenient, particularly at this time of year.
While we do not make decisions on Refundable’s claims process, we will certainly pass on your feedback to the relevant team, as we understand how important a smooth and fair process is for our customers.
We are genuinely sorry for your disappointment and will continue working to improve the overall experience.
Thank you again for taking the time to share your concerns.
Best
Ticketek UK
Réponse de Ticketek UK
Hi Linda,
Thank you for your review!
We are glad to hear the booking process was easy and your tickets loaded smoothly in the app.
We appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
Christmas lights
Dunham Massey Christmas lights
After an issue with the tickets. It was soon resolved by one of the team. My daughter enjoyed the experience we could walk around at our own pace and enjoy the lights.
11 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Emma,
Thank you for your review!
We are so glad our team was able to resolve the ticket issue quickly and that you and your daughter enjoyed the Christmas Lights at Dunham Massey.
We hope to welcome you back again!
Best,
Ticketek UK
Wouldn’t recommend at all
SECOND POST, THE EVENT IS NEXT WEEKEND. WE HAVE NO TICKETS!
THIS IS SO BAD TICKETEK UK
I had to change my email address through no fault of my own.
My tickets to a National Trust Christmas Lights event were sent to that address prior to my account going down.
I hadn’t saved the tickets, unfortunately.
The tickets were sold through Ticketek UK whereupon National Trust couldn’t help me to retrieve them.
I have completed several forms, as suggested on the Ticketek website, though the date is getting closer for the event.
No contact has been made with me even though I have explained that they use my new email address and phone number, (both given in my completed form to them.)
I’ve sent an image of proof of purchase too.
Not one bit impressed and will avoid booking through this website again!
Ticketek UK.
If you’d taken the time to read my original review then you would see that I no longer have access to the booking details because they are in my old email account. I have contacted you through your own website offering a screenshot of my bank transaction, my new email address and even my contact number!
I CANNOT ACCESS MY OLD ACCOUNT!
11 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Susan,
Thank you for the feedback.
We understand how important it is to have your tickets resolved quickly, and we apologise that you have not received the follow-up you were expecting. Changing an email address can create complications with previously issued tickets, but our team can resend them once we have the necessary information.
We are unable to discuss booking details publicly, but we want to help you as quickly as possible.
If you can please contact us directly with your original booking reference and your new email address, we will prioritise getting your tickets reissued.
We sincerely apologise for the worry and inconvenience caused and will do everything we can to get this resolved for you.
Best,
Ticketek UK
Dreadful app, dreadful support
I was transferred some tickets through Ticketek, a feature which they supposedly fully support.
I downloaded the awful Android app which currently has endless complaints against it and a Google Play score of just 2. The link to transfer the tickets didn't work at all, as many others have complained about. It just takes you back to the account page.
I contacted support who did reply quicker than expected but tried to say it had nothing to do with them and it was somehow the venues problem.
Dreadful app, dreadful service. If you can get your tickets elsewhere, even at a higher price, I'd highly recommend it because if anything goes wrong, you're on your own.
10 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi David,
Thank you for the feedback.
We understand how important it is for ticket transfers to work smoothly, and we are sorry that the app did not perform as expected. Our team should always provide accurate guidance, and we apologise if your support experience fell short of that.
We are continually working on improving both the app and the ticket-transfer process, and feedback like yours is genuinely valuable in helping us make those updates.
If you are still having trouble accessing your tickets, our team will be more than happy to assist further, please reach out with your details and we will look into it right away.
Thank you again for highlighting this so we can continue improving.
Best,
Ticketek UK
SCAM!
SCAM!
Do not buy tickets from Tickettek!
I recently tried to buy tickets to Alan Carr for October 2027. After going on the Alan Carr website, finding the event and clicking through, I landed on the Plymouth Pavilions website. It allowed me to pick my seats and make a purchase.
I then received a confirmation email for Australian Pink Floyd in November 2026 and it charged me £254!
I immediately raised this issue with Plymouth Pavilions, TicketTek (the third party company Pavilions use for tickets). Tickettek told me it was an issue with the site so I need to complain to Plymouth Pavilions. Plymouth Pavilions are denying they miss-sold me the tickets and told me Tickettek told them there was no way I could have been issued the wrong tickets.
I even provided proof, including internet history that showed my journey from the Alan Carr website, the Pavilions website, to picking the seat and payment and even showed them the confirmation of the Australian Pink Floyd show.
AVOID!
5 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Adam,
Thank you for your feedback.
We are truly sorry for the frustration and confusion this situation has caused.
We understand how upsetting it must be to receive tickets for a different event than the one you intended to purchase. We want to reassure you that Ticketek does not mis-sell tickets, and we take matters like this very seriously.
As we are not able to discuss booking details publicly, we would really like to review your case directly so we can investigate what happened and work toward a resolution. If you could please contact us with your booking reference and any supporting information, our team will look into this as a priority.
We apologise again for the inconvenience and appreciate the chance to put this right.
Best,
Ticketek UK
Easy to use web site
10 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi BH,
Thank you for the positive review.
We are glad to hear you found our website easy to use.
We appreciate you choosing us and hope you enjoy your event!
Best,
Ticketek UK
Ticket non arrival
I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where the ticket was after emailing the company a couple of times they eventually came back and stated there was no trace of my order. I had to go in and purchase another ticket under a different email address. To be fair though I was refunded the original ticket money the next day. Obviously a glitch in the booking system.
9 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Mal,
Thank you for the feedback.
We are sorry to hear that your original parking ticket did not arrive due to a system glitch, and we understand how frustrating that must have been, especially when you have already been charged.
We are happy that our team were able to investigate this, clarify the issue, and ensure your refund was processed quickly, though we appreciate the process should have been smoother from the start.
Thank you for your patience while this was resolved, and we are pleased you were still able to secure a ticket for your visit. If you need anything else, we are here to help.
Best,
Ticketek UK
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