The whole process of purchasing tickets was so easy from start to finish. The website is very user friendly. You receive email confirmation and your tickets straight away after payment. No grumbles he... Voir plus
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Lisez les avis des autres
Purchasing my tickets was easy snd straightforward. The website gave a seating plan with available seating and provided details of cost . All you had to do was choose your seat/s, place in the basket... Voir plus
L'entreprise a répondu
Square Enix orchestra tickets booked last year, event is in 5 days, travelling to London to see it. No tickets in the OVO app or the Axs app no response from Zen desk (the only way to contact... Voir plus
L'entreprise a répondu
I'm in the process of hoping to get s refund . This is nothing too do with the service just tickets i got weren’t in the area i thought. I contact help centre who said o could exchange tickets for... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
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Refusing to refund event that was cancelled by organiser
Event was cancelled and Ticketek are refusing to refund the full amount paid after contacting them, even though their booking T&Cs include booking fees in the stated refund liability.
Customer support are refusing to refund booking fees, in contrary to their T&Cs of sale.
To clarify after Ticketek's response - the event T&Cs were not overlooked and at the time of writing these do not mention witholding Ticketek fees if the event is cancelled by the organiser. The Ticketek T&Cs state that refund liability includes these fees.
5 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello and thank you for the feedback. For seasonal events such as the Illuminated Trail, the terms and conditions differ slightly and we invite all customers to read them before agreeing to continue with the purchase. We apologise if this was accidentally overlooked when the purchase was being made. If you have further feedback, please contact the customer service team who will clarify and assist further.
I liked that you can book tickets…
I liked that you can book tickets online but you shouldn't have to pay a charge for doing it all yourself, no postage etc. it even said that there
wouldn't be a charge at the end of booking but there was
8 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Joan,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re glad you found the online booking process convenient, and we understand your frustration regarding the fees. Service fees are standard across the ticketing industry and help cover essential costs such as secure ticket delivery, customer support, and the technology infrastructure that allows events to run smoothly.
We hope you enjoy the event!
Best,
Ticketek UK
I booked two tickets at £25 each for…
I booked two tickets at £25 each for the Edinburgh Botanic Garden Christmas Lights, only to find out the event was actually free. This is completely unacceptable and amounts to misrepresentation.
Under the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), it is illegal to charge for an event or service that is free, or to provide misleading information that influences a customer’s purchase decision. What happened clearly falls under misleading commercial practice.
As a student, £50 is a significant amount, and I should not be losing money because of false or unclear information.
I am requesting an immediate full refund.
If this is not resolved quickly, I will escalate this to:
• Trading Standards Scotland
• Citizens Advice Consumer Service
• A formal complaint under the CPRs for misleading or deceptive selling
I expect this issue to be resolved urgently.
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Mary,
Thank you for your message!
We’ve looked into your booking and can confirm that the Edinburgh Botanic Garden Christmas Lights event was not free at the time your tickets were purchased. Tickets sold through our platform we're never free for the Botanic gardens.
Best,
Ticketek UK
Worst to nice experience ....
Worse to nice experience [initially given 1 rating and now to 4 rating ]
since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime they reached back with double amount saying technical glitch. So the price mentioned in the website i felt spam to compete with other vendors- but then the team reached out immediately and helped me with their best to get me the desired ticket which cannot compete with any other platforms.
10 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Akarsh,
Thanks for your review!
We’re very sorry to hear about your experience and understand how frustrating this must have been.
Any adjustments requested are to ensure the correct payment is processed for the tickets you purchased. We apologise for any confusion caused by the technical issue you mentioned and appreciate your patience while it was resolved.
Please email us if you need any additional help!
Best,
Ticketek UK
It was great
It was great , step by step process. Being older I found that having to do it in a timed period a little worrying.
6 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Penelope,
Thank you for your feedback.
We are so glad to hear the step-by-step process worked well for you. We understand that timed sessions can feel a bit stressful, especially when you are trying to take things at your own pace.
Your feedback is appreciated, and we will make sure it is passed on to the team. Thank you for booking with us!
Best,
Ticketek UK
Charged service fee twice…
There was a pop up on the website which said I had to book parking first . I did this and was charged £2.50 service fee. Couldn't buy tickets for the event at the same time as parking. Had to return to website to order event tickets . Was then charged a further £2.50 service fee.
7 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Mark,
Thank you for your feedback.
We are sorry for the confusion around the parking prompt and the additional service fees, we understand how frustrating that can be.
Your comments have been passed to our team as we continue working to make the booking experience smoother and clearer for everyone.
We appreciate you taking the time to let us know.
Best,
Ticketek UK
Delete this app
Your app does not work. Useless piece of unnecessary complication. My husband bought 2 tickets for this event which is TONIGHT. Wanted to share 1 ticket with me. Mission impossible. Apart from me having to create an account with Ticketed, I received 224 one time codes to *authenticate* for as many attempts to find a shared ticket in my account, which was non existent. Secondly, trying to see what data is in my profile God forbid to want to change anything as this is where you are stuck. No option to go back, or "Home" none of this, not even the back page on my device would work. What a basic, good for nothing app, clearly unfinished and in need of testing for the next 1000,, years. But even then I will not trust it. Apart for taking my details, what else is this good for??
8 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello, thank you for taking the time to leave us a review.
We're very sorry to read that you are experiencing issues on our APP.
We have requested more information so that we can assist you further. If you have already been in touch with one of our agents, please share your order details so that they may assist you further.
We hope to hear from you!
Best,
Ticketek UK
Very simple to use!
7 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Sue,
Thanks so much for your review!
We're really glad to hear you found the process straightforward — making things quick and simple for our customers is exactly what we aim for.
We appreciate you taking the time to share your experience!
Best,
Ticketek
After purchasing tickets, no support
After purchasing tickets, with 2 days before the concert, still no tickets.
Looking for help, site links don't work, only email support, no one works weekend, no phone number, ARE YOU A SCAM SITE AS YOU TICK ALL THE BOXXES FOR ONE.
Only automatic emails replied to update on tickets!!!!! MUST BE THE WORST TICKET AGENT USED!!!
7 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Gary,
Thank you for sharing your feedback, and we’re genuinely sorry for the stress this situation has caused — especially so close to your event!
We understand how worrying it is when you’re expecting tickets and can’t find clear support options.
To reassure you, Ticketek UK is not a scam site. We’re an authorised ticketing partner for major venues and promoters across the UK. Your tickets are absolutely safe, and we will make sure they reach you.
Most tickets are delivered closer to the event date at the request of the event organisers, and we always send automated updates so customers are kept informed — but we understand this can feel unclear when you’re waiting.
We’re sorry the links didn’t work for you and that our support hours added to the frustration. If you still haven’t received your tickets, please get in touch via our help form with your name, email and booking details so we can locate your order and resend them right away.
We’ll make sure you’re able to attend your event.
Best,
Ticketek UK
Easy to order
Easy to order. Love the mobile tickets. Roll on October 2026 to attend the event!
6 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Lorraine,
Thank you so much for your lovely feedback!
We're really glad to hear you found the ordering process easy and that you're enjoying the convenience of mobile tickets.
October 2026 will be here before you know it — we hope you have an amazing time at the event!
Best,
Ticketek UK
Not very clear
TOP TIP: Register First as I had difficulty purchasing and could not work out what the issue was. Everytime I selected a seat I got an error message which was not helpful, advising to refresh and try again. I gave up for a short while before registering and then I was able to make the purchase. At no time was it obvious that need to register on the venue site before purchasing.
6 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Col,
Thanks for your feedback!
We appreciate you sharing your experience and are sorry for the confusion caused during the purchase process. Registering first can sometimes resolve these issues, and we’ll pass your comments on to help make this clearer for future customers.
We hope your event goes smoothly and you enjoy it!
Best,
Ticketek UK
Terrible Customer Service
The whole experience of purchasing six tickets for the Belton Lights event had been a nightmare. The parking tickets I requested at point of sale were not added to my order however an insurance policy I did not request was added to my order. I have wasted a lot of time trying to sort this mess out. The outcome is a refusal to refund me for the insurance policy I did not request and, to add insult to injury, I was forced to pay an admin fee in order to be able to buy separately the parking tickets which, I believe, were not added to my original order due to some sort of glitch with the online booking system. What should be a lovely purchase for a family event has turned into a horrible experience, leaving me feeling angry and ripped off.
Further to the bland and totally useless response from Ticketet UK below, I want to emphasise that I feel totally scammed … I wonder how many other customers have had insurance policies they did not request or want added to their bills and how many other customers have been charged the admin fee twice … the customer service response has been truly awful … Ticketet do not deserve so much as a one star review from me and I will ensure I share as widely as possible my terrible customer experience with this awful company. Avoid, if you can!!
7 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Linconshire,
Thank you for your review! We’re very sorry to hear about the difficulties you experienced while booking your tickets and understand how frustrating this must have been.
Regarding the insurance, all purchases are clearly outlined at the point of sale, and unfortunately, we are unable to refund policies purchased as part of this process. We do appreciate your feedback about the booking experience and the issue with the parking tickets — we’ll be sure to pass this on to the team to help prevent similar issues in the future.
We hope that despite these challenges, you and your family enjoy the Belton Lights event.
Best,
Ticketek UK
Easy to navigate and quick to use once…
Easy to navigate and quick to use once you have an account...they initial setting one up can be tiresome and slow though.
5 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Emma,
Thanks for your review!
We’re glad to hear you found the site easy to navigate and quick to use once your account was set up.
We hope you enjoy the event!
Best,
Ticketek UK
Generally very straightforward
Generally very straightforward. Only slight hiccup was needed to create an account. Would have been easier if this was required before choosing tickets
6 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Carol,
Thanks for your review!
We’re pleased to hear you found the process generally straightforward. We appreciate your feedback regarding account creation and will consider this to help improve the booking experience.
Best,
Ticketek UK
Tickets due to arrive 3 days before
Tickets due to arrive 3 days before, nothing!
Contact info = Nothing just email address!
Is the app, the web page and pre-order info an elaborate scam!
7 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Gary,
Thanks for your review!
We’re sorry to hear about the frustration caused. Please note that tickets are usually released 3 days before the event, and should appear in your Ticketek app.
If you experience any issues, our support team is available via email to assist you further and ensure you receive your tickets in time.
Best,
Ticketek UK
I ordered tickets and had no confirmation
I ordered tickets for my daughter’s 2nd birthday the company charged me for the tickets but did not send any confirmation so I had to re book a second time which I was worried about. There is no contact number so I’ve left a message on the online form I am yet to hear about this
5 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Sophey,
Thanks for your review!
We’re sorry to hear about the trouble you experienced. All ticket purchases are automatically confirmed via email, but if you didn’t receive one, it may be due to an incorrect email address or spam/junk folder.
Our team is happy to check your order and ensure your tickets are correctly issued, and we respond promptly to all online form enquiries.
Best,
Ticketek UK
Scammy
Scammy, sly middle man. Paid extra for refundable tickets, Mrs is 8.5 months pregnant and had a pregnancy related emergency on the day so we asked to move the booking to another date or for a refund, both refused despite choosing refundable option. I’m amazed companies like this are still allowed to operate and that they’re engaged by venues. £85 robbed from us, thanks a lot.
Further to their response, Foresty England were really helpful and did all they could to help sort the issue out, so the event organiser cannot be blamed. Ticketek website has no address and no phone number, standard practice for scam firms who expect high numbers of complaints and issues. Reading all the reviews it’s clear they trade on misleading people and being difficult to deal with so people just give up trying to get the refunds.
To discover they’re lead by Brad Banducci sums up their modus operandi.
6 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Lewis,
Thanks for your review!
We’re very sorry to hear about your situation and hope your wife is doing well.
Refundable tickets are governed by the terms and conditions set by the event promoters, and unfortunately, changes or refunds can only be issued in line with those rules.
We understand this is frustrating, and we genuinely apologise for the disappointment caused.
Best,
Ticketek UK
Account was easy to set up and process…
Account was easy to set up and process was simple. Easy to retrieve tickets and save them for future use.
4 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi M H,
Thanks for your review!
We’re glad to hear that setting up your account and accessing your tickets was straightforward.
We appreciate your feedback and hope you enjoy your future events!
Best,
Ticketek UK
I had purchased the refund policy but…
I had purchased the refund policy but it clearly said 100% refund . I booked wrong place on wrong day . Wen I asked for refund they said they cant ad i didnt read the tiny letters terms conditions which are hardly visible but 100% refund words u can see from miles . They should have refund policy if mistakes happen because its not that thousands of people make mistakes to get refund. Its very important to keep the customers set an example so they go and tell others wow your customer service. Best tool is understanding the customers and helping them
4 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Sabi,
Thanks for your review!
We’re sorry to hear about your experience and understand your frustration. Refund insurance policies do have specific terms and conditions, and unfortunately, refunds can only be processed in line with those terms.
We appreciate your feedback and will use it to help improve clarity around our refund policies and ensure customers understand exactly what is covered.
Your input is valuable in helping us enhance the overall experience!
Best,
Ticketek UK
Absolute nightmare.
Absolute nightmare.. took 23 codes before I could obtain my tickets which took over an hour
2 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Julia,
Thanks for your review!
We’re sorry to hear about the difficulty you experienced obtaining your tickets and understand how frustrating this must have been. We’ll pass your feedback on to help improve the ticketing process and make it smoother for all customers in the future.
Best,
Ticketek UK
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