The whole process of purchasing tickets was so easy from start to finish. The website is very user friendly. You receive email confirmation and your tickets straight away after payment. No grumbles he... Voir plus
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Lisez les avis des autres
Purchasing my tickets was easy snd straightforward. The website gave a seating plan with available seating and provided details of cost . All you had to do was choose your seat/s, place in the basket... Voir plus
L'entreprise a répondu
Square Enix orchestra tickets booked last year, event is in 5 days, travelling to London to see it. No tickets in the OVO app or the Axs app no response from Zen desk (the only way to contact... Voir plus
L'entreprise a répondu
I'm in the process of hoping to get s refund . This is nothing too do with the service just tickets i got weren’t in the area i thought. I contact help centre who said o could exchange tickets for... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
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Réponse de Ticketek UK
Hi Vivien,
Thanks for your review!
We’re glad to hear you found our website easy to use and had a positive experience.
We hope you enjoy the event!
Best,
Ticketek UK
No chance to see the seating plan
No chance to see on my phone, seating map
3 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Kike,
Thanks for your review!
We appreciate you taking the time to share this with us. Some venues do have mobile visibility for seating maps and work better on a laptop or another browser, but we’re always working to improve this experience across all devices.
If you ever need help choosing seats, feel free to reach out — we’re happy to guide you.
Best,
Ticketek
Réponse de Ticketek UK
Hi Mr Felthouse,
Thanks for your review!
We’re glad to hear you found the process easy to use — that’s exactly what we aim for.
Best,
Ticketek
Ticketek Wimpole Hall Light Trail Tickets
I purchased two tickets for the light trail at Wimpole Hall. I accidentally picked the wrong Saturday on the menu drop down selection. I had purchased refundable tickets, luckily I thought. I applied for a refund and they refused! Absolutely disgusting! My choosing the wrong date does not come under their refund policy apparently even though I had bought refundable tickets! This is outrageous. They offer refundable tickets, so you pay extra for the privilege of these refundable tickets and then they refuse to refund them. They are making money out of people by charging extra to do this but then not refunding the money anyway. This is false advertising and shouldn’t be allowed. I was taking my disabled mother as a surprise so now we can’t go as I can’t afford another round of tickets.
I won’t be buying anymore tickets from them or recommending them to people I know. Steer clear.
4 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Janet,
Thanks for your review, and we're really sorry to hear about the frustration you’ve experienced — we understand how disappointing this must be, especially when planning something special for your mother.
Refund protection is handled by a third-party provider, and they have their own terms and conditions that determine what can and can’t be refunded. Date-selection errors, unfortunately, aren’t covered under their policy of a refund but you are able to exchange your tickets if you contact us 48 before your event.
We’ll make sure your comments are passed on, as clarity around refund insurance is something we’re always working to improve.
Best,
Ticketek
How do we download tickets on the wallet on phone
I called as we are British heritage members but was told we dont qualify for Neverland
4 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Nila,
Thanks for your message!
You can add your tickets to your phone’s wallet via the Ticketek app once they’ve been issued. Simply open your ticket in the app and look for the “Add to Wallet” or “Save to Phone” option.
Regarding Neverland, unfortunately membership benefits such as British Heritage access don’t qualify for discounted or complimentary entry for this event.
We hope this helps!
Best,
Ticketek
Easy to use and understand
Easy to use and understand. No problems encountered at all.
3 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Rebecca,
Thanks for your review!
We’re delighted to hear you found our service easy to use and straightforward. We appreciate your feedback!
Best,
Ticketek
Superb Experience
Easy to use for your tickets and a trustworthy experience. Many Thanks 😀
4 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Avril,
Thanks for your review!
We’re thrilled to hear you had a smooth and trustworthy experience with your tickets. We really appreciate your feedback!
We hope you enjoy the event!
Best,
Ticketek
The booking fee is extremely high and…
The booking fee is extremely high and represents zero value for money. I suggest that the ticket price reflects all costs associated with the event and therefore no additional costs, including the service fee which creeps in at the end of the process.
3 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Jonathan,
Thanks for your review!
We understand your concerns regarding the booking fee. Please note that the booking fee is a standard charge across the industry and helps cover the costs of processing payments, maintaining our secure platform, and providing customer support. This allows us to keep the ticket price itself as low as possible while ensuring a safe and reliable service.
I hope this helps!
Best,
Ticketek
The customer service team were amazing
The customer service team were amazing! Best customer service I’ve had in a long while. They changed the date for a large group booking and confirmed everything in a very efficient manner. Great service!
3 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Ceri,
Thank you so much for your lovely feedback!
We're really happy to hear that our customer service team made the process smooth and efficient for your group booking.
We truly appreciate you taking the time to share your experience. We hope you enjoy the event!
Best,
Ticketek UK
Easy to book
2 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Debbie,
Thank you for your review!
We’re really glad to hear you found the booking process easy.
We hope you enjoy the event!
Best,
Ticketek UK
Website misled me
Website misled me, lost £180 on tickets - birthday ruined. I typed in backyard cinema Manchester (after seeing instagram advert) bought 7 tickets, the website search allowed me to book under backyard cinema Manchester, the tickets came for London which I cannot travel to, emailed them don’t know if they will refund - misled me - left me out of pocket and birthday plan ruined
1 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Annie,
I’m really sorry to hear about your experience — especially with it being for a birthday celebration. I completely understand how frustrating and disappointing this must have been.
I do want to clarify that our terms and conditions don’t allow exchanges between different events or locations, as each event is managed separately. That said, we absolutely want to make sure your case is properly reviewed.
If you’ve already emailed us, our team will pick this up and assess the situation as soon as possible.
Best,
Ticketek UK
Great customer service
Great customer service. Never had such ease arranging tickets. Thank you
1 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Ann,
Thank you for the positive feedback!
We are so glad you found it easy to book your tickets and had a pleasant customer service experience with us.
We hope you have a great time at the event!
Best,
Ticketek UK
Fast and easy process.
Fast and easy process for choosing seats and making payment.
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Neill,
Thank you for the positive feedback!
We are glad to hear you found the seat selection and payment process fast and easy.
We appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
I’ve had my pants pulled down
Early bird tickets were advertised at £45 each and I bought tickets as soon as they were launched. There was no option for any early bird tickets and had to pay the full price. Don’t advertise an early bird if there wasn’t one. Also, t’s & c’s stated £2 transaction fee but on buying tickets, £6 per ticket was added to the final price… I feel like I’ve had my pants pulled down when alls said and done!
1 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Paul,
Thank you for the feedback.
We are sorry to hear you were disappointed with the pricing and fees. Early bird allocations are limited and can sell out quickly, which may be why they were no longer available at the time of your purchase.
In regards to the fees, we appreciate you highlighting this and will pass your comments to the relevant team for review.
We understand your frustration and appreciate you taking the time to share your experience.
Best,
Ticketek UK
Order email would help!
Ok making the online purchase but still haven’t had any kind of order confirmation via email 24 hours later. Leaves you in limbo wondering if you’ve been scammed or if the order actually went through
1 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Richard,
Thank you for the review.
We are glad the booking process itself went smoothly, but we are sorry to hear you have not received your confirmation email yet.
Please rest assured that your order will have gone through if payment was successful. Our team is here to help and if you still have not received your confirmation, please contact us directly and we will be happy to look into this for you and make sure everything is in order.
Best,
Ticketek UK
£40 I’m transaction fees is disgusting!
£40 In transaction fees is disgusting!
1 décembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Laura,
Thank you for the feedback.
We are sorry the transaction fees felt too high, we appreciate the feedback and will make sure it’s shared with the relevant team.
Best,
Ticketek UK
Easy to book
It was so easy to book tickets especially as my daughter has a disability and I am her essential carer. On many sites it's hard to access a carer's ticket even though she has an "Access Card" so I am grateful that it was so easy on this site. Well done.
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Julie,
Thank you so much for your lovely feedback!
We’re really glad to hear the booking process was smooth for you and that accessing a carer ticket was straightforward — that’s exactly how it should be.
If you ever need support with future bookings, we’re always here to help.
Best,
Ticketek UK
Good process apart from technical errors …
Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I went to move on I was not allowed access with an error message saying VPN or iCloud settings were wrong. I tried again in my phone and got through to basket fortunately tickets were still available but frustrating for a while . Payment went well no no issues with the process just being denied access twice
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Kevin,
Thanks for taking the time to share this — we're really glad the queue was quick and the ticket options were clear, but we’re sorry you ran into those technical issues along the way!
That VPN/iCloud access error can pop up sometimes if the device security settings block certain connections, and we know how frustrating that is, especially when you're trying to buy tickets on the move.
We’re happy you were eventually able to get your tickets without losing your selection, but if you ever run into anything like that again, feel free to reach out and we can help get you through quicker.
Best,
Ticketek UK
Very easy to access tickets and clear…
Very easy to access tickets and clear pricing
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Leah,
Thank you for your review!
We’re so glad to hear everything was easy to access and the pricing was clear.
That’s exactly the experience we aim to deliver.
We hope you enjoy the event!
Best,
Ticketek UK
very well informed on how to down load…
very well informed on how to down load tickets extra before the arrival at venue due to poor internet signal ,great bit of information to receive,tickets work a treat to
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Michael,
Thanks so much for the feedback!
We’re really glad the guidance helped and that everything went smoothly for you on the day. Enjoy the event, and thanks for taking the time to share your experience with us!
Best,
Ticketek UK
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