The whole process of purchasing tickets was so easy from start to finish. The website is very user friendly. You receive email confirmation and your tickets straight away after payment. No grumbles he... Voir plus
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A family member used the app to buy tickets to send to us. This feature doesn't work on Android, so the tickets are unusable. The links don't work in a web browser, it just tells you to download t... Voir plus
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Amazing free tickets!! Won a competition they did, I never win anything. Great to see companies do follow through
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Purchasing my tickets was easy snd straightforward. The website gave a seating plan with available seating and provided details of cost . All you had to do was choose your seat/s, place in the basket... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- ticketek.co.uk
3,6
Moyen
2 k avis
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Easy to book
It was so easy to book tickets especially as my daughter has a disability and I am her essential carer. On many sites it's hard to access a carer's ticket even though she has an "Access Card" so I am grateful that it was so easy on this site. Well done.
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Julie,
Thank you so much for your lovely feedback!
We’re really glad to hear the booking process was smooth for you and that accessing a carer ticket was straightforward — that’s exactly how it should be.
If you ever need support with future bookings, we’re always here to help.
Best,
Ticketek UK
Good process apart from technical errors …
Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I went to move on I was not allowed access with an error message saying VPN or iCloud settings were wrong. I tried again in my phone and got through to basket fortunately tickets were still available but frustrating for a while . Payment went well no no issues with the process just being denied access twice
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Kevin,
Thanks for taking the time to share this — we're really glad the queue was quick and the ticket options were clear, but we’re sorry you ran into those technical issues along the way!
That VPN/iCloud access error can pop up sometimes if the device security settings block certain connections, and we know how frustrating that is, especially when you're trying to buy tickets on the move.
We’re happy you were eventually able to get your tickets without losing your selection, but if you ever run into anything like that again, feel free to reach out and we can help get you through quicker.
Best,
Ticketek UK
Very easy to access tickets and clear…
Very easy to access tickets and clear pricing
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Leah,
Thank you for your review!
We’re so glad to hear everything was easy to access and the pricing was clear.
That’s exactly the experience we aim to deliver.
We hope you enjoy the event!
Best,
Ticketek UK
very well informed on how to down load…
very well informed on how to down load tickets extra before the arrival at venue due to poor internet signal ,great bit of information to receive,tickets work a treat to
30 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Michael,
Thanks so much for the feedback!
We’re really glad the guidance helped and that everything went smoothly for you on the day. Enjoy the event, and thanks for taking the time to share your experience with us!
Best,
Ticketek UK
It was easy to book tickets
It was easy to book tickets. The pricing was clear and easy to understand.
28 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Lynn,
Thank you for your feedback!
We’re glad to hear that the booking process and pricing were clear and straightforward for you.
We hope you enjoy the event!
Best,
Ticketek UK
Ticket purchase cost of parking absurd
Ticket purchase was ok but to charge £10 for parking on the day for 3 National Trust Members for over 25 years was very annoying and upsetting
We could not book until the day and to impose this charge in my mind was very wrong!
28 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Michael,
Thank you for your feedback!
We completely understand your frustration regarding the parking charges. While the event tickets and parking are separate, it’s always key to book parking in advance when possible to avoid additional charges on the day. We appreciate you sharing your experience and hope it doesn’t overshadow your visit.
Best,
Ticketek UK
The event I booked onto got cancelled
The event I booked onto got cancelled. I received a message explaining I would hear further details via email but still haven’t heard anything. Where is my refund.
27 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Taliyah,
We completely understand your frustration and apologise for any inconvenience caused. Communications regarding the cancelled event were sent out via email, and refunds can usually be processed directly through the app.
If you haven’t received your refund yet, you can either try via the app or email us your details, and we can process it manually for you.
Best,
Ticketek UK
Easy process, great app
Very easy process to follow, good website, app is handy to have as clear area for purchased tickets
28 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Chris,
Thank you for your feedback!
We’re glad to hear that you found the booking process straightforward and that the app has been helpful for keeping track of your tickets.
We hope you enjoy the event!
Best,
Ticketek UK
Purchased Blenheim Christmas Palace…
Purchased Blenheim Christmas Palace ticket. As I already have an annual pass wasn't immediately aware I was purchasing from Ticketek and not directly from Blenheim and so took a while to establish I needed to open an account. Once that was realised, was easy to order, make payment (for parking) went through quickly and easily and confirmation received promptly.
25 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Wendy,
Thank you for sharing your experience!
We’re pleased to hear that once the account setup was sorted, your booking, payment, and confirmation all went smoothly.
We appreciate your patience in navigating the process!
Best,
Ticketek UK
they don't care about their customers. The refund/exchange policy just doesn't exist
Customer Services must be automated AI. And they don't care about their customers. The refund/exchange policy just doesn't exist. In no other industry would you get away with this.
Tried to exchange tickets as bought the wrong day in error. Emailed Ticketek.....
"Unfortunately, given that your event is within 24 hours, we would be unable to authorise an exchange of your tickets"
Request was made almost 48 hours in advance of the event.........
"Our exchange and refund policies are made clear on the Ticketek website"
I've reviewed the T&Cs in detail there is no mention of 24 hour cut off.
Cheers guys. ££ down the bog and two disappointed kids.
24 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Marci,
Thank you for relaying your experience.
We completely understand your frustration and are very sorry for the inconvenience caused. To clarify, it has always been our policy that exchanges cannot be processed within 24 hours of the event, but requests made with more than 48 hours’ notice are eligible for review.
Please email us directly so we can review your case and see what can be done. We appreciate your patience while we look into this.
Best,
Ticketek UK
Réponse de Ticketek UK
Hi Julie,
Thanks for your review!
We’re really glad to hear the booking process went smoothly for you and that you secured seats you’re happy with. We appreciate you taking the time to share your experience!
Best,
Ticketek
Unable to choose specific seats
Gained priority access to Bill Bailey Tickets but site would not allow me to choose my own tickets. The selection was restricted to Block/Section number only.
25 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Nicholas,
Thanks for your review!
We’re sorry to hear you weren’t able to select the exact seats you wanted. Some events only offer section-based allocation during priority windows, which can limit seat-by-seat selection. We appreciate the feedback and will pass it on to help improve the experience for future releases
Best,
Ticketek
Réponse de Ticketek UK
Hi Mandy,
Thanks for your review!
We’re really glad to hear that our team was able to help you and that you had a positive experience with us.
Your feedback means a lot and will be passed along. We hope you enjoy the event!
Best,
Ticketek
Very easy site to use
24 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Carole,
Thank you for your review!
We're delighted to hear you had a smooth experience navigating the site. We really appreciate you taking the time to leave feedback, and we hope you enjoy the event!
Best,
Ticketek UK
The company took my money and havnt…
The company took my money and havnt gave me a booking reference or anything ive got no proof if buying the tickets
24 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Lyn,
Thank you for your review, and we’re sorry to hear that you haven’t received your booking confirmation — we understand how frustrating that must be.
We’ve already reached out to you directly to request a few details so that we can locate your order and resend your confirmation. Once we receive that information, we’ll be able to investigate this fully and get everything sorted for you as quickly as possible.
Please do get back in touch when you can. We’re ready to help and keen to resolve this for you.
Ticketek UK
The whole purchase was very…
The whole purchase was very straightforward thank you
23 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Mrs Cornwell,
Thank you for the review!
We're so glad to hear the booking process was straightforward for you. We really appreciate your feedback and hope you have a fantastic time at the event!
Best,
Ticketek
Experience was fine, but the fees!!!
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this stopping me from complaining?
Considering how much I’m paying for what I know is just an assembly chair, in a sports hall this better be worth it for spending close to an additional £40 totalling from various charges. Tell me how else am I supposed to buy these tickets?
There was a confusing statement saying that refund protection was included but it appears as an additional charge, along with a service fee, and booking fee but don’t worry! Handling fee was waved!
24 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi Luke,
Thank you for taking the time to share your feedback. We’re glad to hear the overall experience was fine, but we’re sorry for the confusion and concerns you encountered during the booking process.
The message regarding a possible obscured view is included on certain events as required by the venue, and it must be confirmed before checkout to ensure customers are aware of any potential viewing limitations. It does not restrict you from raising concerns or contacting us later — you are absolutely still welcome to reach out if you experience any issues with your seats on the day.
Regarding the fees and charges shown at checkout, these are displayed separately so customers can see exactly what they’re paying for. Refund Protection is entirely optional and provided by a third-party insurer; it is listed as an additional charge only if it is selected. Service and booking fees cover the cost of providing ticketing services on behalf of the event organiser. When a handling fee is waived, we make sure that is clearly shown too.
We understand how important transparency is, and we genuinely appreciate you highlighting where things felt unclear — we are continually reviewing the booking journey to make it clearer and smoother for customers.
Ticketek UK
If you have any further questions or would like us to review your seat information, please feel free to get in touch. We’re here to help.
Crooked Fraudsters
This company is a complete load of fraudsters and crooks, I booked Xmas lights too Leeds Castle and they took 4. Payments of £320.50 and only refunded 2, they deny they took payments even though it shows on my bank statements. Don’t trust them
25 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Andrew,
Thank you for taking the time to leave us a review.
We're incredibly sorry to read that your payment has not been returned to your account.
When taking payments over the phone, if the purchase times out, sometimes the payment is taken, but the order is considered unsuccessful.
That being said, we can still request for these unsuccessful transactions to be refunded in full, if this doesn't reverse back into your account automatically.
We appreciate your frustrations, we will resolve this as soon as possible. We have received your email, and we will confirm via email the next steps to receiving your refund.
Best,
Ticketek UK
I’m sorry to say that obtaining tickets…
I’m sorry to say that obtaining tickets was both tedious and time consuming. It may have been me but I suspect it wasn’t as my wife had the same issues and eventually gave up, delegating the onerous task to me!
20 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hi E Cook,
Thank you for taking the time to share your feedback, and we’re really sorry to hear that you and your wife found the ticket-purchasing process tedious. That’s certainly not the experience we want for our customers.
We’re constantly working to improve the usability and speed of our booking journey, and feedback like yours is incredibly valuable in helping us identify where things can be made smoother.
If you’d be happy to share any further details about the issues you encountered, we’d really appreciate it — it would help us pinpoint the cause and work on improving the process for future visitors.
Thank you again for your comments, and we hope your experience with us is much smoother next time.
Ticketek UK
Very easy to purchased great detail of…
Very easy to purchased great detail of seating arrangements Very quick and easy to understand
23 novembre 2025
Avis spontané
Réponse de Ticketek UK
Hello Miss Dixon,
Thanks for the review!
We're delighted to hear that the seating information was clear and that the booking process felt quick and simple for you. Making everything easy to navigate is really important to us.
We hope you have an amazing time at the event!
Best,
Ticketek
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