Meh! Nothing particularly good or bad about my recent experience. I like the convenience of ready made meals and have tried a few different services. Prepped pots is probably the worst out of the ones... Voir plus
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Lisez les avis des autres
I enjoy the flavour of their protein meals but I’m not a fan of the new packaging. I’ve been expecting a price increase but was shocked when it went up by 40%! I cannot accept an increase like this... Voir plus
L'entreprise a répondu
Delivery was not great. The box was left on the doorstep with no indication that it had been delivered; no knock no ring. So far have tried one meal and found it quite tasty albeit the portion was... Voir plus
L'entreprise a répondu
I've been buying these pre-packaged meals (previously called Muscle Foods) for years and years now, and I've always found them extremely convenient, decent packaging and of decent enough quality... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Just heat, eat, and enjoy! Our prepared meal delivery services provide fully cooked, healthy meals made by real chefs that are ready to eat in minutes.
Coordonnées de contact
Royaume-Uni
- support@preppedpots.com
- preppedpots.com
3,2
Moyen
2 k avis
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Very poor customer service
16 janvier 2026
Réponse de Prepped Pots
Thank you for your feedback,
We are very sorry to hear you felt our customer service fell short, this is far from the standard we aim to provide.
We can see you have reached out on 2 occasions with our customer support in regards to account managment, we can see our team have supported you to access your account and with any further changes you have made. We do apologise if these interactions did not meet expectations.
We are always looking for ways to better our customers experience and we sincerely appreciate your feedback regarding our customer support, all feedback helps us to provide a better servce for all.
Thank you again.
Really underwhelming
Really underwhelming, watery, tastless or ridiculous over sweet there is such high sugar content in these that all you can taste is either bland nothing or sugar, really disappointed in my order and won't be ordering again
19 janvier 2026
Réponse de Prepped Pots
Thank you for your review,
We are very sorry to hear of your disatisfaction following your recent order, this is far from the experience we aim to provide.
We appreciate the disappointment caused and we apologise the meals you tried were not to your liking.
Thank you for sharing your experience, your feedback is appreciated.
Enjoying my meals I have had so far…
Enjoying my meals I have had so far very helpful customer service
18 janvier 2026
Réponse de Prepped Pots
Thank you so much for your review.
Please accept our apologies for the delay in acknowledging your feedback.
We really appreciate the time you’ve taken to share it. Your support truly means a lot to us.
The food is fine but they have now…
The food is fine but they have now changed it so you can not change the dates of your delivery only skip for an entire month. This now causes issues because you either accumulate more than you want or do not have enough for the next time period. It makes me want to cancel the whole thing and go elsewhere, where they are more flexible.
1 janvier 2026
Réponse de Prepped Pots
Thank you for your feedback.
We understand the importance of flexibility with delivery dates, and we want to reassure you that if you reach out to our support team, we can of course amend your delivery date or adjust your schedule to suit your needs.
We appreciate your support and honest review.
I usually have good experience
I usually have good experience . But last couple of orders I have been disappointed as lots of meals been out of stock therefore not the best choices. Also finding out at the last minute that they are substituting items with ones I don’t like .
1 janvier 2026
Réponse de Prepped Pots
Thank you for your feedback and for sharing your recent experience.
We’re really sorry to hear about the disappointment with your last few orders.
We have been transitioning some older meals out while introducing new ones, which unfortunately caused some temporary stock issues and substitutions.
This is not our usual standard, and we truly appreciate your patience while we work through these changes. Thank you for your continued support.
We started using prepped pots a few…
We started using prepped pots a few weeks ago and they are ok do the job but very repetitive. Please do more meals I’m bored already
30 décembre 2025
Réponse de Prepped Pots
Thank you for your feedback.
We appreciate your honesty and understand how important variety is.
Since your review, we’ve updated our menu and launched new meals to offer more choice and keep things exciting. We hope you’ll enjoy the new additions!
Thank you for your support.
Company is good
Company is good, prices are good and quality of foods is also good.
I do think the app needs work and updating as seems slightly buggy and hard to make contact to company through it.
28 décembre 2025
Réponse de Prepped Pots
Thank you for taking the time to share your feedback.
We’re really glad to hear you’re happy with our food quality and pricing.
We also appreciate your honesty about the app experience and will be passing this feedback on as we continue to make improvements.
Thank you for all your support!
Tasty and varied menu
The meals are so tasty, I look forward to my delivery. The options cover every aspect of dietary intake from drinks to crumpets to complete meals. 😊
31 décembre 2025
Réponse de Prepped Pots
Thank you so much for your review.
Please accept our apologies for the delay in acknowledging your feedback.
We really appreciate the time you’ve taken to share it. Your support truly means a lot to us.
Charged me admittedly with refund
Charged me admittedly with refund. Even thought I had cancelled due to being overseas.
Not the best customer experience and service
13 janvier 2026
Réponse de Prepped Pots
Thank you for your review,
We are so sorry to hear of the issue you had regarding your subscription.
We can see this was delayed for you as requested however unfortunately due to higher ticket volumes this restarted prior to when was required and apon our customer support team responding the order had gone through.
We can confirm this was then cancelled and refunded iwithout delay, we are very sorry for our delayed response as this is not our usual level of service. Our apologies once again.
Thank you for your review, we truly appreciate your feedback.
First class very impressed with the…
First class very impressed with the food and overall service and delivery
Thank you pepper pot team
29 décembre 2025
Réponse de Prepped Pots
Thank you so much for your review.
Please accept our apologies for the delay in acknowledging your feedback.
We really appreciate the time you’ve taken to share it. Your support truly means a lot to us.
Fine, but quite average
The meals were fine - as you might expect for pre-portioned microwaveable meals. Lacked flavour and the chicken in particular felt very processed/inauthentic. Totally edible but not sure I’d reorder.
11 janvier 2026
Réponse de Prepped Pots
Thank you for your honest feedback.
We’re glad the meals were convenient for you.
We use 100% chicken breast in our meals and are very sorry to hear that the flavour and texture didn’t meet your expectations.
Your comments are valuable to us and will help us continue to improve our offerings, thank you again for your review.
missing Items
I have been using them a while and they can be hit and miss in terms of the amounts of ingredients in each pot/meal . On this most recently delivery they wrote to me explaining that half of my order was unavailable and i would be refunded. i was charged £10 less than the normal £70 , i wouldn't call that a refund , would you?!
11 janvier 2026
Réponse de Prepped Pots
Thank you for your feedback.
We are very sorry to hear there was some stock issues regarding your revent order, this is not the usual standard we aim to provide and we appreciate the inconvenice caused.
In regards to the refund value, we cannot see the ticket on our system refrencing this, for further clarity on the amount refunded and the price breakdown of how this is calculated please do not hesitate to get back in touch with our customer service team. They will ensure the value of this is correct and be more than happy to further advise.
Thank you again for your review, we appreciate your feedback.
So far they have tasted great but the…
So far they have tasted great but the salt content is really high on most of the dishes.
9 janvier 2026
Réponse de Prepped Pots
Thank you for your feedback.
We’re glad to hear you’re enjoying the meals. We appreciate your comments regarding the salt content and would be happy to discuss this further with you.
Please don’t hesitate to reach out to our support team so we can address your concerns.
Thank you again for your honest review.
Order didn’t turn up on the arranged…
Order didn’t turn up on the arranged date that was payed for. No emails mentioning a delay and it took my 6 emails sent to them to get 1 response.
Not even an apology.
DO NOT USE
11 janvier 2026
Réponse de Prepped Pots
Thank you for your feedback,
We are very sorry to hear there was an issue with your order.
We can confirm your order was unfortunately rescheduled due to weather conditions at the time, we sent you an email update regarding this in which we apologised for any inconvenice caused.
This delivery experience is not our usual standard and we can see you received a response from customer support the next day from your first message, we do apologise for the response delay caused by higher ticket volumes due to the adverse weather.
Thank you again for your review, we appreciate your feedback.
Réponse de Prepped Pots
Thank you so much for your review.
Please accept our apologies for the delay in acknowledging your feedback.
We really appreciate the time you’ve taken to share it. Your support truly means a lot to us.
Réponse de Prepped Pots
Thank you for your review, please except our sincere apologies in our delayed acknowledgment of this.
We are also very sorry to hear there was an issue with your delivery. This is not the standard we expect of our delivery partner and while logistical issues can occur on occasion we appreciate the inconvenience this causes.
We can see we have since had this resolved for you by customer support, once again we are very sorry for this issue.
Thank you for your review, your feedback is appreciated.
Beef isn't fit for human consumption
We've been buying Prepped Pots for about a year. Overall the quality has been pretty good but the meals have always lacked a lot of meat, especially any meals with beef in. We've kind of looked past that because beef is expensive. However, more recently we bought two Hungarian Stroganoffs which was absolutely vile. Not only did it taste awful the beef wasn't fit for human consumption. There was not one bit of beef that wasn't gristle or was edible and this is no exaggeration. My husband tried the second a few days later and his was exactly the same. This 'beef' wouldn't even be suitable for dog food. It's really made us consider whether we continue buying them.
12 janvier 2026
Avis spontané
Excellent.
Excellent. Food tastes great and very reasonably priced. For the physique goal, busy people on-the-go, these pots are just ease to reach your nutritional targets.
21 décembre 2025
Réponse de Prepped Pots
Thank you so much for your review.
Please accept our apologies for the delay in acknowledging your feedback.
We really appreciate the time you’ve taken to share it. Your support truly means a lot to us.
Delivery didn't arrive
Delivery didn't arrive and was disposed by DPD and I wasn't informed
3 janvier 2026
I just haven't received my meals…
I just haven't received my meals yet..please inform me as to what has happened????
1 janvier 2026
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