Chyrstal made my day by making what seemed to be an impossible and out of reach goal possible. Big shout out to Chyrstal for making it happen. 10/10. Best solutions provided and best customer service.... Voir plus
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I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... Voir plus
L'entreprise a répondu
Purchased prezzee card via afterpay. When I attempted to swap balance to lego gift got error message "we couldn't complete your swap. Try again later or choose a different brand" tried multiple tim... Voir plus
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login BUT!! I take that back 🫣 I did my homework and managed to find a stor... Voir plus
L'entreprise a répondu
4,2
Bien
919 avis
Aucun historique récent de demande d’avis
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Not Helpful
I brought a $30 PSN gift card using Afterpay, never received the card. Tried to use the AI bot but it kept saying my email was incorrect when I literally use auto fill for all my afterpay orders (never had issues before I buy quite a lot of gift cards) then when it couldn't help so it contacted a team member for me, they said I needed to use the bot and give it another email to resend the gift card. Followed these steps but continued to be told to verify my email AGAIN and still my email was apparently wrong. I gave up then tried the next day and the bot said it couldn't verify my payment with Afterpay and that it's an Afterpay problem (Which apparently it's not now so i've just wasted money) then I received an email from prezzee saying my account is no longer in service? Asked why this happened and have yet had an answer. Don't worry Afterpay is getting a bad review as well as both party's aren't helping and seem to just be blaming each other to get out of fixing problems
17 juin 2026
Avis spontané
Réponse de Prezzee NZ
Hi Brooke,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you’ve encountered.
This is certainly not the experience we want for our customers, especially when it comes to something as straightforward as receiving and accessing a gift card. We understand how disappointing it must have been to go through multiple steps without resolution.
We can confirm that we’ve sent you a response on your support ticket (#3531168) with further assistance and details regarding your situation. Please check your inbox (and spam/junk folder just in case), and reply directly to that message so we can continue to support you and work toward a resolution.
We appreciate your patience and the opportunity to help resolve this for you.
Jovy was very helpful and easy to work…
Jovy was very helpful and easy to work with. Thank you
15 juin 2026
Avis spontané
Réponse de Prezzee NZ
Thank you for your amazing feedback! We're glad to hear that Jovy was helpful and easy to work with. If you need any further assistance, please don't hesitate to reach out.
I was first introduced to prezzee card when I won a biscuit competition
I was first introduced to prezzee card when I won a $100 gift iCard in a biscuit competition. I had seen prezzee advertised before but wasn’t sure how it all worked. With the informative emails from prezzee I was able to change my iCard into a jewellery prezzee iCard that expires in 3 years! Brilliant!! Thank you prezzee card!!!
11 juin 2026
Avis spontané
Réponse de Prezzee NZ
Hi JB, thank you for sharing your experience with us! We're delighted that the informative emails helped you seamlessly convert your gift card into a jewellery Prezzee card with a three-year validity. We hope you enjoy using your card, and if you need any further assistance, please feel free to reach out.
Great for gifting to someone not urself lol
I brought a prezzee card using afterpay thinking I could get the card details and use it anywhere, but no that's not how you use the card!. You swap the card out for other retail stores which makes no sense cause the stores already have afterpay🤷 so I tried to cancel card and they said afterpay customers don't get refunds😢so ended up swapping for a shein card.. This is a great idea if you were gifting a card to somebody and for that reason I'd rate it a 5star..
11 juin 2026
Avis spontané
Réponse de Prezzee NZ
Hi Irene,
Thanks for sharing your experience, we really appreciate your honest feedback.
We’re sorry to hear that this wasn’t as seamless as you expected, especially when it came to using the Prezzee card directly after purchasing with Afterpay. We understand how frustrating that can feel if you were hoping for a more flexible, “use anywhere” option.
To clarify, Prezzee Smart eGift Cards are designed to be swapped for retailer-specific eGift cards rather than used like a prepaid card. While many of our retail partners do offer Afterpay, we appreciate your point that this may feel redundant depending on how you planned to use the funds.
Regarding refunds, Afterpay purchases do have specific conditions, which can limit our ability to process cancellations once a card has been issued. That said, we’re glad you were able to swap your card for a SHEIN option and still make use of it.
We really value your suggestion, it’s great to hear that you see the product as a strong gifting option. That’s exactly what it’s designed for, and your feedback helps us continue improving how we communicate its features.
If you have any further questions or need support in the future, please don’t hesitate to reach out, we’re always here to help.
Thanks again for taking the time to share your thoughts!
Easy to use and customer service is…
Easy to use and customer service is really helpful.
11 juin 2026
Avis spontané
Réponse de Prezzee NZ
Hi Damian,
Thank you for your wonderful review! We're delighted to hear that you found Prezzee easy to use and that our Customer Care team was able to assist you. We truly appreciate your support and look forward to helping you again in the future.
Marco was very helpful…thanks a million
Marco was very helpful…thanks a million
7 juin 2026
Avis spontané
Réponse de Prezzee NZ
Hi Andrea,
Thank you so much for the compliment about Marco!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The ai bot was useless but Aldione was…
The ai bot was useless but Aldione was easy to talk to and got the job done straight away. It was fabulous.
6 juin 2026
Avis spontané
Réponse de Prezzee NZ
Hi Tracy, thank you for your feedback! While we're sorry to hear that the AI bot didn't meet your expectations, we're delighted that Aldione was able to assist you effectively and promptly. It's great to know that you had a fabulous experience with him. If you have any more questions or need further help, feel free to reach out!
Princess was super kind and quick
Princess was super kind and fixed my issue incredibly fast. Super grateful with her help.
4 juin 2026
Avis spontané
Réponse de Prezzee NZ
Hi Maximiliano,
Thank you so much for your kind words! We’re delighted to hear that Princess was able to assist you quickly and effectively.
I’ll be sure to pass along your feedback to her, she’ll be thrilled to know her support made such a positive impact.
If there’s anything else we can help you with, please don’t hesitate to reach out.
I brought a $200 prezzy card online
I brought a $200 prezzy card online, then had to swap it.
I just wanted to load the prezzy card on my phone and go, but I then had to try and swap the card. It was ridiculous!
30 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Dina,
Thank you for taking the time to provide your feedback about the card swapping experience. We’re really sorry to hear that what should have been a quick and easy process turned into a frustrating one for you.
We understand how important it is to be able to load your Prezzee card onto your phone and use it without unnecessary extra steps, and it’s disappointing to hear that this wasn’t your experience. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
If you’d like to discuss your experience further, or if there’s anything we can do to address your concerns, we’d love to help. We’ve also reached out to you via Trustpilot for further assistance, please feel free to respond there if you need more help.
Thank you again for sharing your feedback with us.
Réponse de Prezzee NZ
Hi Anna, we're sorry to hear about your experience with our website. We appreciate your feedback and are actively working to improve our service and usability. Please let us know if there's anything specific you struggled with, and we'll do our best to help. Thank you for your patience and understanding!
Thank You for Your Support
Thank You for Your Support
Dear Jin,
I would like to say thank you for the great customer service and support you gave me regarding my hacked/scammed account at afterpay.com�. I really appreciate your kindness, patience, and quick help during a stressful time.
Thank you for your excellent support and understanding. It truly means a lot to me.
Kind regards,
Swaran Prasad
28 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Swaran Prasad, thank you so much for your heartfelt feedback! We're thrilled to hear that Jin could provide you with the support and assistance you needed during such a stressful experience. Your kind words truly mean a lot to us, and we'll be sure to share them with Jin. If you need any further assistance, please don’t hesitate to reach out. Take care! 🌟
Shout out to Marko at Prezzie
Shout out to Marko at Prezzie. Worked quickly on customer support to get us what we needed in a tight spot ! Cheers mate
31 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Dan, thanks so much for your awesome shout out! 🎉 We're thrilled to hear that Marco could assist you swiftly and effectively when you needed it most. We'll make sure to pass along your kind words to him. If there's anything else we can do for you, just let us know. Cheers!
Princess Calara was great
29 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Wozza,
Thank you for your wonderful feedback! We're so pleased to hear that Princess provided you with great service.
We’ll be sure to pass along your kind words to her. We truly appreciate your support!
Thank you Jin. Just want to say a huge thank you to…
Just want to say a huge thank you to Jin who sorted my issue out promptly and professionally. Thank you so much.
27 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Sharon,
Thank you so much for your lovely feedback!
We’re very happy to hear that Jin was able to sort out your issue promptly and professionally. We’ll be sure to pass your kind words along to Jin and the team.
Thank you again for your support!
Maria Torres fixed my issue immediately.
Maria Torres fixed my issue immediately.
22 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Teagan,
Thank you for your feedback!
We’re so glad to hear that Maria Torres was able to fix your issue immediately. We’ll be sure to pass your kind words along.
Rita has been very helpful and has…
Rita has been very helpful and has great customer service skills
20 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Hashna,
Thank you for your lovely feedback!
We’re so pleased to hear that Rita was very helpful and provided great customer service. We’ll be sure to pass your kind words along to her.
I couldn't access my prezzee card
I couldn't access my prezzee card. Rita sorted it quickly and hassle free
18 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Leone,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I had great communication and help from…
I had great communication and help from Rita tonight we were under the impression it could be used in a variety of stores unfortunately this is not the case, thank you Rita for helping us get a full refund.
18 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Alexis,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Team were very helpful when I put wrong…
Team were very helpful when I put wrong email address in, I got it sorted and my daughter got her prezzee, all very happy thank you.
13 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Faith, thank you for sharing your experience! We're glad our team could assist you in correcting the email address and ensuring your daughter received her prezzee. It's wonderful to hear that everyone is happy. If you need any more help, don’t hesitate to reach out. We're always here to assist you!
Very easy to use
15 mai 2026
Avis spontané
Réponse de Prezzee NZ
Hi Penny,
Thank you for your review! We’re glad to hear you found the experience very easy to use. We appreciate your feedback and hope to support you again soon.
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