Very frustrating chat experience with chat bot Joy. Didn’t understand my questions, made it extremely frustrating. Had to keep asking to “speak to human” finally got through to a human wh... Voir plus
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Lisez les avis des autres
I sent a gift card but mistakenly put a higher instead of a lower case letter on recipients email address. So I needed help to resolve it and Jerry A. Helped me sort it and resolved the situation.
L'entreprise a répondu
If anyone has a problem on Prezzee I hope you get Jovi a very knowledgeable and helpful person. After trying quite a few times to sort an e-gift problem he had it sorted so quickly. I thoroughly reco... Voir plus
L'entreprise a répondu
I had an issue with my phone where I wasn’t able to receive the access codes to log into my account. I used the chat service and spoke with Alfred who was very helpful and knowledgable. I managed to g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Coordonnées de contact
212 Mappin House, 4 Winsley Street, W1W 8HF, London, Royaume-Uni
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4,4
Excellent
3 k avis
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Great service and easy to use
Great service and easy to use, use for gift cards and everything is excellent throughout, customer service are brilliant too, deleted a card by mistake and they were able to reinstate it over the phone within a matter of minutes, great service and highly recommend
16 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Stephen,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Excellent service!
17 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jin was super helpful
Jin was super helpful! No delays, no issues. Dealt with my query quickly & efficiently. Thank you :)
16 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Zara,
Thank you so much for your lovely feedback!
We’re thrilled to hear that Jin was super helpful and handled your query quickly and efficiently. We’ll be sure to pass on your kind words to her, it will really make her day.
If you need any further assistance, we’re always here to help!
Expiry dates, not actual store gift cards and lack of customer care
I got John Lewis gift cards from work as a thank you for 25 years service. Unfortunately they were awarded whilst I was in the midst of recovery from cancer and suffering from severe side effects affecting my energy and mobility. I am still recovering but felt finally able to go to shops for fist time since my diagnosis. May gift cards have expired. I contacted Prezzee explaining the situation and asked if they could help me giving them a lot of private information about my previous 2 years health.
Their first response was unsympathetic and nothing they could do I’d have to speak to John Lewis. John Lewis were empathetic and said they would look into if I could forward the gift card references. I reverted to Prezzee who then told me John Lewis could not help me as the JL gift cards had never been activated and there were no references. They then suggested I approach my employer and ask for more gift cards!
When I pointed out that there was no way I was going to do that they said they would look into again but the answer today was a categoric no.
Their lack of sympathy and regard for their customers has been extremely upsetting. Ultimately it is my fault through extremely mitigating and extreme and provable circumstances. Had the gift card been genuine John Lewis gift cards rather than just effectively a photos of JL gift cards the outcome may have been different.
It is sad that Prezzee have benefitted from my reward and ill health. The reason for the review is to make future customers aware of their lack of customer care and empathy and to advise you to buy the actual store gift card or make sure you review that they have been activated!
Read the response from Prezzee which shows that (1) they have either not read my review or (2) they have poor attention to detail as FOR THE 2nd time they have referred me back to JL yet when I went to JL the first time and JL said they would review if I could provide the gift card numbers PREZZEE told me JOHN LEWIS won’t be able to help you as the gift cards were not activated and there are no reference numbers. ROUND IN CIRCLES. No doubt the next response will be to ask my employer for replacement gift cards.
Awful lack of care
Thank you for your further response regarding the need to sort with John Lewis. This contradicts the advice previously provided by Prezzee customer service who advised that John Lewis would not be able to assist as the gift cards were not activated. This is detailed in my original review. Who is correct?
15 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Debbie,
Thanks for reaching out!
I understand that this isn't the outcome you were hoping for, and I truly apologize for any frustration this has caused.
I would like to gently clarify that, as a gift card distributor, we have established Terms and Conditions that we are strictly required to adhere to on our end. These policies are in place to ensure consistency and security for all our customers.
Since John Lewis is the official issuer of the card and the holder of the actual funds, any final decision regarding exceptions or manual adjustments rests entirely with them. If their team is able to assist you further, that is certainly their call to make as the brand owner.
Please understand that our inability to fulfill this specific request is simply a matter of following our professional guidelines and contractual limits, rather than a lack of willingness to help. We are here to support you within the scope of what is possible from our platform.
Thank you for your understanding.
Hyperbole
Clunky text customer service. Terrible for accessing my need as they didn’t help at all - and I spoke to three different advisors over 40min
I gave up and lost the money
15 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Stuart,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3410299 for further assistance.
Thanks for helping us improve.
Excellent advice and solution
Excellent advice and solution. Thanks again.
15 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Richard,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Réponse : Prezzee UK
Hi Darra,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I sent a gift card but mistakenly put a…
I sent a gift card but mistakenly put a higher instead of a lower case letter on recipients email address. So I needed help to resolve it and Jerry A. Helped me sort it and resolved the situation.
14 avril 2026
Avis spontané
Réponse : Prezzee UK
Dear Customer,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Very frustrating chat experience with…
Very frustrating chat experience with chat bot Joy. Didn’t understand my questions, made it extremely frustrating. Had to keep asking to “speak to human” finally got through to a human who managed to help, the two stars are for him, without him, I would have put 0. The Joy chat bot is very frustrating. Please just use human customer service agents, instead of a robot. Never works.
Response: updated to one star now.
Your response proves my point perfectly.
You’ve posted a generic template reply and haven’t even bothered to replace the placeholder text (“[Include specific issue mentioned by the customer]”). That clearly shows my review wasn’t properly read, and no real effort has been made to address the issue.
This is exactly the problem I experienced, poor, impersonal customer service and reliance on automated or scripted responses that don’t actually resolve anything.
If this is how you handle complaints publicly, it doesn’t give any confidence that anything is being taken seriously behind the scenes.
I will not be using your service again, and I would strongly advise others to be cautious.
14 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Billie,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
A extremely helpful chap who helped…
Youssef A extremely helpful chap who helped resolve the problem in seconds . Impressed !
14 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Sarah,
Thank you so much for the compliment about Youssef!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Well done to JHERALDINE helping me to…
Well done to JHERALDINE helping me to sort out what was my error all done and dusted within 5 mins thank you
14 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Mat,
Thank you so much for the compliment about JHERALDINE!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Very helpful an fast John deserves a…
Very helpful an fast John deserves a pay rise
13 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Rebecca, thank you for your feedback! We're glad to hear John was very helpful and quick in assisting you. We appreciate you taking the time to share your experience.
Brilliant no problem is to small what…
Brilliant no problem is to small what ever problem I had they sorted it thank you
12 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Derek,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Réponse : Prezzee UK
Hi Yvonne,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Received the assistance I needed from…
Received the assistance I needed from John Ibon (Prezzee AU)/John Rey.*
* Email had both names.
Thanks for great customer service!
11 avril 2026
Avis spontané
Réponse : Prezzee UK
Thank you for your feedback! We're glad to hear that John Ibon provided the assistance you needed. We appreciate your kind words about the great customer service!
ANGEL really helped me with concer…
ANGEL really helped me with concern responded swiftly.
11 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Temidayo, thank you for your feedback! We're glad to hear that Angel was able to assist you and respond swiftly to your concern. We appreciate you taking the time to share your experience.
Friendly agents helped to sort out what…
Friendly agents helped to sort out what was wrong. Managed to do what I needed after agent helped thank you
11 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi there,
Thank you for your kind feedback! We’re really glad to hear that our friendly agents were able to help identify the issue and get everything sorted for you. It’s great to know you were able to do what you needed with their support.
If you ever need assistance again, we’re always here to help.
Difficulty receiving access codes
I had an issue with my phone where I wasn’t able to receive the access codes to log into my account. I used the chat service and spoke with Alfred who was very helpful and knowledgable. I managed to get the code sent to my sister’s number so she could give it to me. I couldn’t believe how quickly Alfred was able to arrange this as I was able to log into my account swiftly. Thank you, Alfred. You’re a star. ☺️
10 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Suzuki, thank you for sharing your experience! We’re glad Alfred was able to assist you quickly and help you regain access to your account. We’ll be sure to pass along your kind words to him—feedback like this means a lot to our team.
I changed my phone number and couldn't…
I changed my phone number and couldn't log in yourself helped me fix the issue, so quick and easy
10 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Lord Patrick,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I’ve been using Prezzee for about a…
I’ve been using Prezzee for about a year now and I highly recommend and when I did have 1 issue I’ve phoned them and about 20 minute was resolved very good customer service
9 avril 2026
Avis spontané
Réponse : Prezzee UK
Hi Sarah,
Thank you so much for your recommendation and for being a valued Prezzee customer! We’re really pleased to hear that when you did encounter an issue, it was resolved quickly and that you received great customer service. Your feedback means a lot to us, and we truly appreciate your support.
If you ever need help again, we’re always here for you!
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