Primalpantry Avis 

193
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fast and friendly customer service after my package arrived with a shattered tallow tub (no fault of the company), they were super apologetic and sent out a replacement overnight. The product smells a... Voir plus

Noté 5 sur 5 étoiles

I am so grateful to have found Primal Pantry tallow. I am 54 and have never been good at using moisturizer on my face because of breakouts. I started knee deep using the lavender face and body balm tw... Voir plus

Noté 5 sur 5 étoiles

I ordered the tallow deodorants,both cedarwood and vanilla rose, and I am definitely impressed. The scents aren't "in your face" overpowering, they are just the right amount of subtle , and lasts fo... Voir plus

Noté 5 sur 5 étoiles

This product is wonderful! It glides on: no lumpy bits as with other tallow products I’ve tried. The lip balm is so smooth and healing. The scent is delicately divine! My Prrimalpantry tallow... Voir plus


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

193 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,6

Tous les avis

(193)

78 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ LIFE-CHANGING RESULTS!


As a 44-year-old mum of five, I’ve tried everything over the years—but nothing has worked quite like this product! I used to struggle with massive under-eye bags that made me look constantly tired, no matter how much sleep I got. Now? They’re completely gone. I finally look as energized as I feel!

Since entering my premenopausal stage, my skin had started to change, and not for the better. But after using this, my skin has never looked so smooth, radiant, and healthy. It’s honestly the best it’s been in years!

Even more incredible—my husband, who’s battled psoriasis for ages, has seen a total transformation. His skin is now clear, calm, and itch-free.

This product has worked wonders for our entire household. We’re both feeling more confident, glowing, and grateful. I wish I’d found it sooner!

27 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

What a

What a great product. I read some of the reviews and everyone complaining about the smell - you do actually know what it is made from right? And if they were to mask the smell they say they smell, then it wouldn't be a natural product anymore. I bought it, customer service was fantastic and the product is divine on my skin.
It doesn't leave a film on your skin and no sticky residue like others I have tried. My skin feels great after using it! And I can hardly smell any of the beef smell people claim to smell. ❤️

16 juillet 2025
Avis spontané
Noté 2 sur 5 étoiles

Not worth the hype

I bought this because they claimed it would clear up my eczema, unfortunately it did absolutely nothing. I don't even find it to be a good moisturiser. I also note, the reviews they have on their site are what they post by choice, there is no option to leave a review on their site, they just quote from FB. Luckily it's cheap. In addition, I purchased the scent free version and I can confirm it definitely has a scent.

5 juin 2025
Avis spontané
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Réponse de Primalpantry

Hi Michelle,

Thank you for sharing your feedback. We’re sorry to hear that the tallow balm didn’t meet your expectations. 💛

We appreciate your honesty about the scent and your experience — every skin type is different, and while many find it effective, we understand it isn’t the right fit for everyone.

Thanks,
Curtis & PrimalPantry team

Noté 1 sur 5 étoiles

Terrible product, putrid smelling with poor customer service!

Terrible product. I received my three bottles in the mail after about 10 days of ordering. I opened the bottle and applied immediately to my psoriasis on my arm. Within seconds, I realised how horrendous the smell was. So foul. If you can imagine smelling like an old Sunday Roast. I showered immediately and emailed support. They replied and sent a no refund link, advising of the legalities of their refund policy. I hadn’t even opened 2 of the jars. I’m absolutely disgusted with this company. They delete any negative feedback on Facebook and block. I do not believe all positive feedback is legit on their social media. As a health professional in General Practice, I take psoriasis seriously. My opened jar is at work, and anytime Primary Pantry is mentioned, I show my patients and let them open the jar. Not one patient has ordered it since inspecting mine, and even work colleagues have been dry reaching. This company seems interested in a quick purchase using clever marketing. Trustpilot is a legitimate site, and you can see other negative reviews below mine. Primal Pantry- part of owning a company is accepting some critical feedback!

7 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible product

Terrible product, face cream really smelt like a deep fryer. Website deletes all negative reviews, or they block you if you ask questions that in itself should indicate they can't be trusted.

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Hey guys I’ve been struggling with…

Hey guys I’ve been struggling with Periotal dermatitis off and on for so long and have never been able to get anything to help it, hydrate anc moisturise my face and not flare me up.
I tried your product after seeing it pop up on Instagram ads and even after the first night my skin felt softer. I am absolutely obsessed with the product and how incredible my skin looks. I’m nearly 43 and I’ve never had skin this good! Huge fan! Thankyou

1 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Lavender tallow

I ordered a lavender fragrance.
I did email saying the lavender fragrance was very slight.
This smells like a dirty old sheep although it's made from beef, I live on a farm.
I'm not prepared to smell dirty and that's the best way to describe this.
Be very careful there is no returns.
As we know companies with only post a positive review. Trust pilot will give a honest answer.
If they had so many happy customers the odd refund wouldn't make any difference, instead they will get negative reviews on a trustworthy site.

16 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Blocked and deleted when questioned about products

I ordered the cream fantastic! Arrived quickly even better. Used once on my face which completely puffed my eye shut after only one use. Bright rings around my eyes, bear in mind absolutely stinging to say the least. I then got hold of the company to get a refund and return my product as it had caused an allergic reaction. There reply was "Thank you for reaching out. As outlined in our return policy, we are unable to accept returns for used products or for items that do not meet personal preferences. We apologise for the inconvenience." ABSOLUTELY NOTHING to do with my personal preference. I then proceeded to ask for a refund for my troubles they then replied "Unfortunately, a change of mind or personal preferences regarding the scent or taste of a product does not constitute a fault or defect. While we're sorry to hear it didn't meet your expectations, we cannot guarantee our products will suit everyone." I was then BLOCKED from Facebook so I could no longer contact the company to reach some sort of outcome. I feel completely ripped off & mistreated by this company. 0++++++++++++++++++++ absolutely disgraceful. I will be telling everyone else about my terrible experience with these so called humans.

13 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Beautiful packaging but in all honesty…

Beautiful packaging but in all honesty - the scent of frankincense somehow got lost with the smell of beef.

If you can get past that it's not a bad product. Unfortunately I gave mine away as I couldn't get past the odour.

Notified the business with no response but I'm not concerned about that as the product is reasonably priced.

17 avril 2025
Avis spontané
Noté 3 sur 5 étoiles

Great product, lacking in communication

Bought the beef tallow cream for my daughter and it worked within a few days. She has terrible excema and this really helped to clear it. Their product is amazing however, their customer service is not. They take forever to come back to you, and becareful when you order your product that you double check your order. Their invoice/receipt doesnt actually tell you what fragrance you buy, just the item name therefore if you accidentally chose the wrong one you cant catch it out and tell them to change the order which is frustrating because when you buy clothes online they always say the size, colour etc. So this is for the 3 stars due to their lack of communication. If it wasnt this bad i would have given them 5 stars.

2 avril 2025
Avis spontané
Logo de Primalpantry

Réponse de Primalpantry

Hi MS,

Thank you for taking the time to share your feedback. We’re so glad to hear that the beef tallow cream has helped your daughter and made a real difference — that’s exactly what we hope for!

We’re sorry to hear that your experience with our customer service and order process wasn’t smooth. Your feedback is really valuable, and we’ll be reviewing our communication and invoicing to make sure it’s clearer and easier for our customers going forward.

We truly appreciate your honesty and hope we can make your next experience a 5-star one.

Thanks,
Curtis & PrimalPantry team

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