Primal Strength Avis 

Ordered a curved manual treadmill. Very sturdy and running on it feels great. One minor downside was how heavy the main body is while having rounded edges, this made moving/installing it a bit of a pain (having some form of handle on both sides would have made it much easier to carry). But once its set up its fine.

Good product, super fast delivery
Excellent service 10/10

Matthew was outstanding. Very prompt in replying to emails and even arranged my delivery one day early. Super impressed will be using again.

Ali has been absolutely outstanding. On point product knowledge, top class customer service and amazing after care.

I have just placed my order with Primal. Honestly can't wait to get my new kit for my personal training studio. I must say that the whole experience has been seamless. I have had the pleasure with dealing with Ali who has been exceptional from the beginning.

To Mr Ali i thank you for your help. Coming back to me on a sunday, making the whole process simple and easy. The experience is so important and it is all about service and Ali was 5 star. The delivery process could be smoother but items arrived with little drama….products look great and my gym version 2 is now complete…. Thanks Primal

Jaz has been amazing, when the delivery agent sent my kit to the wrong address, Jaz sorted it without question, promptly and efficiently.

Absolutely outstanding experience with Primal.
From start to finish, the whole process was smooth, professional, and really well managed. The equipment itself is incredible – high quality, robust, and clearly built to a very high standard. It’s made a huge difference to our space.
What really stood out, though, was the level of customer service. Any issues or questions we had were dealt with quickly and without any fuss, which gave us real confidence throughout.
A special mention to Nick, who was exceptional from start to finish. He went above and beyond at every stage, making sure everything was right and that we were fully supported. His communication, attention to detail, and commitment were genuinely outstanding.
I couldn’t recommend Primal highly enough – brilliant product, brilliant service, and a team that really delivers.

Good quality products, clear communication throughout and great support.
I ordered a range of products following a conversation with Ali who was very helpful and accommodating. Following delivery, there was a minor issue and Jaz was brilliant in helping to resolve with quick responses and clarity throughout, she went above and beyond to resolve the issue. Overall, a very good experience.

Helpful sales, excellent equipment, far better than my local gym shop. Installation was nicely done, the guys were respectful of the house, and really cared about doing a good job. Very pleased.

First time ordered from primal strength. Great products at great prices. Delivery was delayed a couple of days and a small hi up when delivered but quickly resolved by jaz. Will order again

I’ve purchased several items from a multi gym to additional weights and bench system Excellent customer service, outstanding products , all in a 1st class company, extra thanks to Ali for all his help much appreciative

Great service and experience from start to finish, ordering was so simple and easy due to the contact from Ali Tammam

Great service from start to finish. Kept me updated on my order / delivery and answered all my questions. Original correspondence was with Josh for ordering and Jaz was more than helpful sorting out the delivery.

The rack/kit that I ordered is really good quality. The bars feel solid and are all labelled with the weights. The multiple attachments that come with it also let you expand what type of exercises you do.

Really happy with the purchase and will be buying more things from Primal in the future.

I have had such a positive experience from the get go. First there was the personal email from the company owner which is always a good sign that a company prides itself on customer service. Secondly, the continued customer service excellence. I'd like to shout out Caitlin who I found to be exemplary in her communication and her ability to get things done when she said she would.
I will definitely be using primal strength for my orders. Thank you Primal, Caitlin and the team for your professional service.

I never received my package I messaged both fedex and primal and never received a response. The parcel was at the fedex depo for days then shipped back.

I am extremely disappointed with Primal Strength’s installation service.

My installation for a 125kg Pin-Loaded Hamstring Curl machine was booked for 8th April at 9am, and no one arrived. What is even more frustrating is that there was no communication whatsoever to inform me of any delay or issue.

I run my own business and had to block out my time and cancel clients to accommodate this appointment. As a result, I have lost income and wasted valuable working hours due to your team’s failure to attend.

I paid £3,499 for this machine, and to not receive even a basic update or apology is completely unacceptable.

I am now forced to rearrange my schedule, lose further business, and take more time off work due to an error entirely on your end.

This level of service is highly unprofessional. I would strongly advise others to be cautious, as the installation team may not show up and you may not receive any communication.

I expect accountability and appropriate compensation for the inconvenience and financial impact caused.

Great selection, perfect fit and quick delivery!

I dealt with Ali to order my equipment. Superb service, I wasn’t sure what set up to order and it took me the best part of 9 months to decide. No pushy sales tactics, always responded to questions over WhatsApp pre and post sale, couldn’t fault the service. Installation was seamless, guys were efficient and knowledgeable. First class all around