Priority Booker Avis 

355
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Needed to book airport parking, did Google search, followed a link straight to booking form very easy and quick process even got a discount code, all booked and confirmed in minutes

Noté 5 sur 5 étoiles

Have used Priority Booker a few times for airport parking. My most recent bookings have required amendment due to timing changes at my end and Priority Booker could not have been more responsive or h... Voir plus

Noté 5 sur 5 étoiles

Booked airport lounge as a present for someone, no confirmation from priority booker of my booking no emails nothing. Can’t call them says to email them now 3 days in still no reply. I had a response... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We use you all the time we go away. Never had a problem with transfers. Nice and plight whether its in the morning or evening. I have recommend hunters to all my friends. I have never had enough frien... Voir plus

À propos de l'entreprise

  1. Espace de parking

Écrit par l'entreprise

Service-driven airport parking company providing a range of on and off site airport car parks and lounges.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

355 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,6

Tous les avis

(355)

57 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Just went to book stansted lounge And…

Just went to book stansted lounge And price came back@£76.37 for 2 people so looked at booking direct with airport and that was £75.98 so no discount .bought vip membership via Groupon but still more expensive. 🤣
You don't know what date I was looking at and yes I was logged into my account when I got the price why would I look when not logged in 😆

26 septembre 2023
Avis spontané
Logo de Priority Booker

Réponse de Priority Booker

Adi Mac, we checked this and our rate for your selection was actually cheaper, so it is likely you were not signed into your membership account when you conducted your search. Nonetheless, we are not a discount club and we specifically market our business under the slogan, ‘price isn’t everything, service matters’. This is because we believe our VIP customers value service over price, and whilst we are almost always cheaper than most providers, we also understand that it is impossible to consistently offer the best rates due to the fact we do not control the prices our competitors advertise from one day to the next. However, what we can express with certainty is the fact we are the only Trading Standards Approved agent in the UK to hold the Buy With Confidence accreditation which is why our customers continually return to us for confidence of service. We will be happy to refund your membership fee if you would like to contact us directly. Best regards.

Noté 5 sur 5 étoiles

Bit of strange one as I cant actual…

Bit of strange one as I cant actual comment on the parking although the booking process was easy.

Unfortunately we had to cancel our holiday at very last minute. Insurance companies being as they are I needed to provide evidence that I did not use the service ( I was actually in Hospital) and we did not receive a refund.

I emailed Priority booker and had a response within 2 hours. Great service...

Hopefully you do not have to use them but their customers service is excellent. In my eyes this is what makes a great company who respond in your hour of need,

16 septembre 2023
Avis spontané
Logo de Priority Booker

Réponse de Priority Booker

Thank you for this feedback Paul. We absolutely pride ourselves on our customer service and although no one every gets things right 100% of the time, we do prioritise this side to our business above all else and we feel we do it better than everyone else in the market, hence we are the only agent in the UK to hold the Trading Standards accreditation, for this very reason. We would like to think that our customers also prioritise service over price, because we will never beat everyone on price, so we really appreciate your feedback and wish you all the very best.

Noté 5 sur 5 étoiles

Great company to book with

Booking is easy to do & great prices
The customer service is excellent I had to contact them twice 1st time because I'd entered wrong date 2nd time I had to change the car details because my car had broken down they sorted both problems very quickly
Very friendly service

11 septembre 2023
Avis spontané
Logo de Priority Booker

Réponse de Priority Booker

Thank you Kay, your feedback means a lot to us as a small independent firm that tries it's very best to do right by every customer. We are the only Trading Standards Approved booking agent in the UK which is something we are very proud of.

Noté 1 sur 5 étoiles

Our car was taken out of the inside car…

Our car was taken out of the inside car park and left in a field where it was covered in bird faeces causing damage to the paint work. On arrival back from our holiday we received a £100 fine as the car exited car park while we was away

*Added after reply from company below 👇
I did not say we booked an indoor car park, had this been an option we would have! I stated after 3 days it was removed to an outside car park which then caused damage to the paint work. Yes you retracted the fine but it was another issue we had to deal with!
You have offered £50 compensation but a quote from a car detailer to sort the damage is in the £100s so either way it’s an expensive mistake

20 juillet 2023
Logo de Priority Booker

Réponse de Priority Booker

The fine was issued in error and has been cancelled and this was communicated to you 3 weeks ago, prior to your review.
You also mention that the car was moved outside. You didn't book an inside car park or multistorey car park. The car was parked in a secure compound and not in a field.
You were also offered a refund of £50 by the car park as a good will gesture, even though they are not responsible for the damage caused by bird faeces in an open air site.

Noté 5 sur 5 étoiles

I had an issue and wanted to change the…

I had an issue and wanted to change the times I was booked into the lounge at Heathrow. I emailed them and I got an immediate response which was the booking was changed! So all in all can’t fault them and would recommend

19 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

John @ Prioritybooker.com was excellent…

John @ Prioritybooker.com was excellent at amending my arrival time in the lounge. I'd been messed about by No1 Lounges at Gatwick when trying to deal with them direct but John managed to sort it immediately. Thanks for the Can Do attitude John it makes a big difference and reflects positively on your company

13 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

FIVE STAR! YOU MUST BE JOKING

Five star is not a common statement made by me but in this case it was well deserved. Looking for entry into the 1/Gateway Lounge at Gatwick North for 2 persons I came across Priority Bookers offering a deal that I couldn't resist. I made my booking the day prior to easyJet cancelling 1,700 flights and moving passengers from one flight to another. I sought to change my Lounge access. John responded quickly to my request stating some difficulties that might arise. My response was a request to try a small change without jeopodising my booking. Lo and behold, I have a revised booking for the Lounge that currently matches the revised booking made by easyJet. Sincere Thank you John, as said in the military environment, you have a 'can do' approach.

4 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Great at alterations if your booking changes

The initial process of booking a Lounge was simple and cheaper than booking direct. Our flight times were then moved 3 hours earlier so we had to change our booking, they managed to arrange the time adjustments without any fuss. John in particular was courteous and professional and worked hard to get it done, I wouldn't hesitate to use the company again for all my booking needs

13 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

I used this company once this year

I used this company once this year, I found them to be really helpful- when I had a problem at the airport I emailed them and the problem was sorted . Great communication - would recommend. Thx

2 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Cancellation of lounge booking

I needed to cancel a lounge booking and John was extremely efficient in dealing with this. He responded promptly, kept me informed and was extremely polite in his communication.

18 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Just bought a 1 year membership using…

Just bought a 1 year membership using Groupon voucher. But it is a complete disappointment. The discount on airport parking or lounges is mere token. Nowhere near what is shown on their website as examples. Such dishonesty by modern business is shameful.

5 juin 2023
Avis spontané
Logo de Priority Booker

Réponse de Priority Booker

Thanks for your feedback Jayanta. We have thousands of happy VIP customers but sadly not all members get what they expect and we are happy to address that and resolve the query. We are very clear about NOT advertising price as the reason to sign up for membership, the slogan that we use on ALL communications is 'price isn't everything, service matters'. Our VIP service is a convenience to frequent travellers who more often than not will receive market leading prices, but this is not always possible given the competitive marketplace and the fact we do not control our competitors' pricing. However our VIPs will ALWAYS receive both priority service from us, and 'our' best rates (ie you cannot book with Priority Booker for less money through any other promotion or portal at any time). Our customers book with us because we are the ONLY Trading Standards Approved booking agent in the UK with the Buy With Confidence Accreditation. We hope we will see you again in the future.

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