Priory Rentals Avis 

Poor, poor service and treatment from this company. I had booked a weeks rental of one of their Motorhomes. They looked very professional and despite having several companies close to me on the Wirral I chose to travel 45 minutes to their business (it turned out they park their Motorhomes in a public superstore car park!)
A) when I arrived to pick up the van the girl who showed me around did not have any knowledge about the van. She was left alone to deal with me and I heard her say ‘it was her first Saturday alone’
B) Key broke off on the back door or the vehicle. I was kept for hours waiting as she called her boss who also couldn’t fix the problem. They had no other vehicle to offer me. When I asked what would happen if they couldn’t fix the problem she just shrugged her shoulders.
C) they gave me a car to return home with a promise that I would be contacted first thing the next day. They also stated that it would be early so I could start my holiday.
D) I had to contact them the next day and we did not receive the motorhome until after lunch on the Sunday. I had explained that we had to be in Devon for the afternoon for a planned family celebration but that made no difference.
E) the vehicle had very little petrol in which I had to fill immediately delaying the holiday further. I thought the least they could do was fill the tank for me!
F) The gas cylinder ran out the day before coming home. When I tried to change the cylinder for the replacement the hose would not fit. I asked several people to check for me and they all said it was not the correct cylinder. We had 24 hours without gas. When I told them about it the response was once again a shrug of the shoulders!
G) None of the access doors on the vehicle would lock which I found out on arrival to Devon. Thieves could easily access the vehicle through the storage section so we had to have the van in our sights the whole week!
H) Considering we had lost a full weekend of our holiday I enquired if we could return the van a little later on the Saturday afternoon. The reply was no have the van back for 11 as specified on the contract. When I tried to explain how we had lost a full weekend the woman replied that she did not know anything about it. We would be fined if we returned it later than 11.
We were refunded the first days fees and nothing else! No apologies on returning the van and no form of compensation for the distress they caused! We missed an important family event.
I am a critical care nurse and this was my first time anywhere for approximately 6 months since the beginning of Covid. I would not use this company ever again. DO NOT RENT WITH PRIORY RENTALS..you have been warned!

Motorhome booked for isle of man tt.
Event cancelled by organisers due to coded 19.
Received a mail straight away that they would not be refunding deposits.
Claiming that they were a family business and were not in a position to refund, but would give a voucher to be used this year.
Spoke to them on the phone, passed to management who emailed me again saying no refunds.
What a disgrace.
We the customers are families losing income because of this pandemic.

Yet you send a fleet of your motor homes to blackburn hospital, for medical staff to live in, so that they don't carry the virus home to their families.
Very commendable, great community spirit.
Great publicity, covered by the press.
Public praising you for your actions.
But they had no idea that your are refusing to refund customers that were willing to pay you thousands to rent your motor homes and now can't, even though it's no fault of theirs.
Shown your tre colours priory.
Certainly never use your company in the future.
And when you take customers money, maybe you should make your terms and conditions clear, you don't have them printed on the receipt.
Not sure of the legality of that.
Intend to contact Martin Lewis about that.
Disgusted with your company .
Certainly not use you in future and would not recommend you.
If I could give you zero rating I would