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Lisez les avis des autres

Noté 5 sur 5 étoiles

Thank you for taking care of our home to sort existing damage. Really neat job, house left perfect with everything tidied up. Both Matin and Travis were friendly and professional. Thanks for great ser... Voir plus

Noté 5 sur 5 étoiles

Martin the kitchen fitter was really good, the cupboard was assembled without any mess & fitted perfectly, Martin went above and beyond to make sure everything was ok. Genuinely a very competent and n... Voir plus

Noté 5 sur 5 étoiles

Clive came to fit new doors to our integrated fridge freezer. It was a tricky job for him and he had to do some additional unexpected work to get the job done. Clive was absolutely amazing and wen... Voir plus

Noté 5 sur 5 étoiles

Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entrepreneur spécialisé dans la décoration d'intérieur

Écrit par l'entreprise

At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

365 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(365)

43 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Luxury kitchen falling apart after less than 10 years

I live in a block of flats that is less than 10 years old. My kitchen cabinets have their laminate cover pilling off - and this is a widespread issue across the building (all flats have the same kitchen furniture).

This has been raised by many of us directly with PRM who just tell us that someone will be in touch but no one does.

I don't think your tag line "Superior kitchens built for generations" is quite correct.

8 juin 2026
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Bart,

Many thanks your your feedback and I am sorry to hear of the issues and lack of communication on our part.

Our standard warranty is 2 years from the date of legal completion which is agreed with the developer, so its difficult to comment further without knowing full details.

If you could use the contact form on our website to provide some background, and when you've previously made contact with us, we'll look into this further.

Kind Regards - Customer Experience

Additional - 02/07/26
I have searched all out contact streams using the details provided, and I can't see any record of a call or email from them - please could you reach with the detail using the contact form on our website:

https://prmf.co.uk/contact/customer-experience

Noté 5 sur 5 étoiles

Clive came to fit new doors to our…

Clive came to fit new doors to our integrated fridge freezer. It was a tricky job for him and he had to do some additional unexpected work to get the job done.
Clive was absolutely amazing and went to a lot of extra effort for us to make a really professional job.
He also adjusted some hinges so that our existing cupboard doors shut smoothly and neatly
Thank you Clive!

12 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Pride in their Work - Martin

Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he went along, very polite to talk with so I could understand what was being done and cleaned up afterwards. Just what you want when you’ve traded men in. One that have respect for your home and pride themselves in doing the job properly.

19 février 2026
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Rachel,

Many thanks for your review - we really appreciate the feedback for Martin, which i've shared with the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Kevin and Dave

Kevin and Dave both polite, tidy and respectful of my property. Exceptionally pleased with their work. I would heartily recommend them both as pleasant and effective team. Great job!

3 février 2026
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Donna,

Many thanks for your review - its great to hear that Kevin and Dave worked so well together and the outcome was to your satisfaction.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Great workmanship

Clive had been here a couple of weeks ago and returned today finishing a superb job. He’s fantastic, kept everything clean, easy to talk to and worked with efficiency.
Thank you Clive and Paula Rosa

28 janvier 2026
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Denise,

Thats great to hear - we really appreciate the feedback, i'll make sure to share this with Clive and the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Small kitchen with little natural light

My apartment is in a basement with very little natural light, and the kitchen is tiny (just 2.52m x 2.39m), so there was absolutely no room for error. Getting the design and colour choices right was crucial—and PRK absolutely nailed it.
I chose the Manhattan range in Matte Dove Grey with a suede-finish Silestone worktop, and the result is stunning. The subtle contrast, combined with the smart layout of the units and appliances, has created a perfect working triangle and makes the space feel so much bigger and brighter than I ever thought possible.
Although I had a clear vision from the start, it was incredibly reassuring to have expert guidance along the way, especially when it came to health and safety considerations.
I’m absolutely delighted with my kitchen. It’s sleek, practical and, most importantly, beautiful.
Thank you, PRK!

28 février 2025
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Good Afternoon Mrs Bowes,

Thank you so much for such a thoughtful and detailed review. We’re absolutely delighted to hear how happy you are with your new kitchen.

Designing a basement kitchen of that size is always a challenge, so it’s wonderful to know the Dove Grey and the Silestone worktop have transformed the space into something that feels brighter, larger and works perfectly for you.

It was a pleasure working with you and supporting your vision, particularly in ensuring everything was designed with both practicality and safety in mind.

Thank you again for choosing PRK—we hope you enjoy your beautiful new kitchen for many years to come.

If there is anything we can do to support in the future, please don't hesitate to reach out to the team.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Great job

Kevin fulfilled the job, was very professional

28 janvier 2026
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Shelley,

Thats wonderful to hear, i'll be sure to share this with Kevin and the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Tracey was so great to communicate…

Tracey was so great to communicate with, she picked up the design I wanted perfectly.
Martin was really professional and lovely whilst installing the unit.
I couldn’t rate my experience more highly with both Tracey & Martin from Paula Rosa

13 janvier 2026
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Katie,

That wonderful to hear - i'm happy Tracy has been able to design your extras to your satisfaction, and Martin's fitting was so professional - i'll make sure this feedback is shared with them.

If there is anything we can do for you in the future, please don't hesitate to reach out to the team.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Martin is a fantastic professional

Martin has now fitted kitchen cabinets and a peninsula in my property, I can’t recommend him enough, he’s so thorough and professional, takes great care of detail, and is the only person that worked at the property and has not damaged or been negligent towards the walls, or other surfaces. Paula Rosa are lucky to have him on their team.

12 janvier 2026
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Mariana,

Thats wonderful to hear - we really appreciate the feedback and kind words for Martin, he really is one of a kind, and we are luck to have him as a colleague.

If there is anything we can do for you in the future, please don't hesitate to reach out to the team.

Kind Regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Professional, pristine works by Martin

Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal suits under all plinths. Martin went the extra mile, fitting these correctly, which was not done before. Our kitchen now looks complete and pristine. Martin is always kind, professional, friendly, and goes the extra mile for customers. I cannot recommend him enough. Thank you!

22 décembre 2025
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Mr Smith,

Many thanks for taking the time to leave such a wonderful review for Martin, we really appreciate the feedback and i'll make sure he is recognised for his work!

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Martin came this morning to repair an…

Martin came this morning to repair an under cupboard light for me. Lovely guy, very friendly, felt very comfortable having him in my home.

22 décembre 2025
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Michiela,

Thats great to hear - glad we could get it sorted before Christmas, and Martin put you at ease - i'll make sure to share this with the team.

If there is anything we can do for you in the future, please dont hesitate to contact us.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Martin did an excellent job replacing…

Martin did an excellent job replacing our kitchen pantry. He was extremely professional, punctual, and paid great attention to detail throughout the work. Everything was fitted perfectly and left looking neat and solid.

19 décembre 2025
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Zak,

Thats brilliant to hear, the feedback is very much appreciated and i'll be sure to share this with Martin and the team.

If there is anything we can do for you in the future, please dont hesitate to contact us.

Kind regards - Dan - Customer Experience

Noté 5 sur 5 étoiles

Kevin and Clive did a top job…

Kevin and Clive did a top job re-fitting the kitchen worktops with very neat joints between the different panels.

17 décembre 2025
Avis spontané
Logo de Paula Rosa Manhattan

Réponse de Paula Rosa Manhattan

Hi Tom,

Thats great to hear - very happy that everything was done to your satisfaction - we really appreciate the feedback which i'll share with the team.

If there is anything we can do for you in the future, please dont hesitate to contact us.

Kind regards - Dan - Customer Experience

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