Pro Tek was very helpful and sent me samples before I ordered, which was great because it's hard to judge the quality and colour from the website. I even put the samples through some rough testing... Voir plus
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Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... Voir plus
L'entreprise a répondu
Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more than three weeks to arrive due to t... Voir plus
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Coordonnées de contact
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , Royaume-Uni
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4,7
Excellent
280 avis
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A répondu à 80 % de ses avis négatifs
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Fantastic customer service and excellent product.
Fantastic customer service. As soon as I placed my order Pro-tek contacted me about delivery and arranged a day that suited me. The quality of the flooring is excellent. Will be using this company again for future purchases.
28 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Julie
Thank you so much for such a great review !
We are so glad that the whole process was smooth for you and that you love the product
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Ordered samples which came really…
Ordered samples which came really quickly. They look great quality with a lovely thick underlay too. Will be ordering Hursk Oak in the super long plank!
25 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Kirsty
Great choice in picking the new Super Long Plank !
This is our best SPC flooring to date
We look forward to receiving your order
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Ordered some samples and we are very…
Ordered some samples and we are very happy with them 😊the delivery was fast and it was helpful to get a variety of different sizes and colours.
21 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi
Thank you for the Review !
I am glad that everything went great for you :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great Product
Great product. Good quick delivery and sales team are excellent on the phone or via email, thanks again.
21 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Dave
Thank you for the great review
I will make sure the sales team get to see this.
If you need any extra advice or help please do not hesitate to contact us
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The samples will help us decide on what…
The samples will help us decide on what flooring to use on our bathroom floor, plus they were free 😀
14 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Gary
Everyone loves a freebie ! im glad that they helped you make a desicion easily and thank you so much for leaving the 5 * review we really appreicate it.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick service with a great product
Quick service with a great product. Nothing bad to say from my experience.
16 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Joshua
We ar really happy that everything went so smoothly for you !
Thank you for taking the time to leave us the 5* review.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Lovely flooring
Beautiful flooring, had an issue with the courier which was resolved incredible quickly and kindly by Pro Tek, would definitely recommend!
30 juin 2025
Réponse de Pro Tek Flooring LTD
Hi Molly
Thank you for the 5*. I was so good to see your progress on Instagram and the van looks great !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The company have been mega attentive
The company have been attentive, communicative and friendly.
There was a small issue with the payment and they went way beyond to help me.
The product is way beyond any other I have tried. There are many intimators but the products here are a step up and beyond others.
Even the delivery is well thought through.
11 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Stephen
Thank you so much for this fantastic review !
I am glad everything went so well and that you are happy with the product. If you need anything else please give me a call
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great service
Great service, very prompt. Ordered 3 free samples. Glad I did because it helped me decide
10 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Debbie
Thank you for taking the time to leave such a great review!
We are glad the samples help , We ensure that we can send as large of a sample piece as possible to help make your desicion easier.
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Réponse de Pro Tek Flooring LTD
Hi Zhichao
Thank you for the 5* review
We are really happy that everything went smoothly for you and you like the product.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very good flooring and good value will…
Very good flooring and good value will be ordering some in a couple of months
27 juin 2025
Réponse de Pro Tek Flooring LTD
Hi John
Thank you so much for the 5* review , we look forward to recieving your order , if you need any help with the ordering process please let me know !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Speedy delivery
Only ordered some samples , but came super quick and free delivery, quality seemed good.
3 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Daryl
Thank you for the review. Please let us know if you need any assistance when palcing your order , or if you have any technical questions we will be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very nice flooring
Very nice flooring. Builder's did mention bit hard to click together but looks lovely.
25 juin 2025
Réponse de Pro Tek Flooring LTD
Hi Gail
Thank you for the review , We are really glad you re happy with the end product and would to see some images to showcase on the website!
If you are happy to please email them through to info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very prompt service.
2 juillet 2025
Réponse de Pro Tek Flooring LTD
Hi Chris
Thank you so much for the 5* Review.
We look forward to seeing more orders from you in the future.
Thank you again.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The quality of the tiles is brilliant
The quality of the tiles is brilliant. The samples came straight away and I will be ordering soon.
19 juin 2025
Réponse de Pro Tek Flooring LTD
Hi Kathryn
Thank you for taking the time to leave a great 5* review
We are really happy that you like the quality and look forward to recieving your order !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Réponse de Pro Tek Flooring LTD
Hi !
Thank you so much for the 5* review
We hope to see many more orders from you in the future :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Sample was never received so I am…
UPDATE - following my review the company kindly contacted me. It appears that the courier was at fault. Pro tel immediately sent a replacement sample which arrived quickly so my review is now updated from 1 star to 5 stars. Excellent customer service!!
Sample was never received so I am unable to give a review.
Very disappointing really
16 juin 2025
Réponse de Pro Tek Flooring LTD
Updated Reply 15-07-2025
Hi Margaret , Firstly i want to say a big thank you for taking the time to come back and amend the review , the difference it makes to us is huge so we really appreciate it .
I will pass your kinds words about the service onto the sales team. If you need any assistance when placing your order or for any technical advice do not hesitate to give us a call on 020 3917 5550
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Maragret
I am really sorry that you did not recieve your samples , as you can see from the other reviews we take pride on sending out XL samples on a really fast turnaround , it is very dissapointing that another service has let you down .
I have arranged for another set of samples to come to you using a different courier service and feel free to email me directly on marcus@protekflooring.co.uk if you need any assistance
All our samples are sent out on a royal mail 1st class 24 hour service daily so i will be sure to raise a complaint with our collections team
Thank you and i really do apologise again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Review of free VLT samples and service
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively prompt. The herringbone LVT samples were of very good quality — even though the shades didn’t quite match what we were looking for, we were thoroughly impressed with the level of service. Thank you!
24 juin 2025
Avis spontané
Réponse de Pro Tek Flooring LTD
Hi Amanda
We really do appreiciate you taking the time to leave us a review even though you did not purchase. It really does go a long way so thank you very much
If you do require any other sampling moving forward please let me know and i will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great customer service
Great customer service on the two occasions I had to contact this company and reduced my carriage cost when I had to order more tiles for the job.
16 juin 2025
Réponse de Pro Tek Flooring LTD
Hi Andi
Thank you for the 5* , i will make sure i pass on your kind words to Andy and Helen in the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Renewed service
Never received sample but so they contacted and said problems with delivery company which is good service and will send new sample great
16 juin 2025
Réponse de Pro Tek Flooring LTD
Hi Steve
Really sorry to see that you did not recieve your samples. As you can see from the numerous other 5* reviews we take pride on the fact that we offer samples on a very quick turnaround.
We send all our samples via royal mail 24hr service and it is such a shame that our review is a relection based on a service that is beyond our control.
We have actually sent yoour samples twice as we received an email from you stating that they were not received from the original.
If you still require samples from us i would be happy to arrange another set to leave with a different courier service and i will make sure i pass your complaint onto our collections team at royal mail.
Again i can only apologise your experience with Pro Tek was dissapointing and if you want to reach out to me directly i will assist you
marcus@protekflooring.co.uk is my direct email
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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