First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Voir plus
L'entreprise a répondu
ProBikeKit (Australia)
Merci de votre visite sur Trustpilot. Malheureusement, il n'est plus possible de laisser un avis sur cette page parce que le site web de l'entreprise n'existe plus. N'hésitez pas à nous contacter si vous avez des questions.
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Lisez les avis des autres
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Voir plus
L'entreprise a répondu
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Voir plus
L'entreprise a répondu
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Coordonnées de contact
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Royaume-Uni
- +44 161 813 1710
- probikekit.com.au
First time purchase
First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check status of package and within 24 hours responded. Good price. Definitely will use them again.
11 décembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Website
Great Website, :) .......................................................
8 décembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
easy to purchase and competitive…
easy to purchase and competitive pricing and delivery.
7 décembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
It’s great to be able to do online…
It’s great to be able to do online shopping with a company that actually has a range of sizes available
6 décembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It’s been over a week and the tracker…
It’s been over a week and the tracker tells me my parcel hasn’t even been despatched yet.
5 décembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I ordered a jersey 22/11/2022 and now…
I ordered a jersey 22/11/2022 and now 3/12 the jersey order has been processed and still not sent when I check tracking. The money was debited from my account on 23/11/2022.
Please advise the status. Do you have the jersey in stock to supply?
22 novembre 2022
Réponse de ProBikeKit (Australia)
Hello Peter,
Thank you for taking the time to leave your review.
I am so sorry to hear that you have faced this delay with your shipment. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Simple and seamless it works for me
1 décembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Take a long time for the item to…
Take a long time for the item to arrive! Please improve your postage service, thank you.
29 novembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Extraordinarily difficult company to deal with
What an extraordinarily difficult company to deal with!
I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their website and social media - to arrange a return and refund. There appears to be a deliberate strategy of obfuscation, including at one point, replying in Spanish. I suspect the strategy is to wear me out to the point of giving up.
I've had to arrange a dispute via my bank for a refund instead.
21 novembre 2022
Avis spontané
Réponse de ProBikeKit (Australia)
Easy to find items
30 novembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
🏆 probikekit
Quick response and service the best way to shop for your bike products 🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆
30 novembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to order online easy payment options 👍
Easy to order online, payment options aplenty I'll be a return customer
29 novembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very smooth transaction
Established customer, another very straight forward transaction. Thanks
28 novembre 2022
Réponse de ProBikeKit (Australia)
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Ordered during Black Friday, told after Black Friday not available.…
ETA: I have changed my star rating. The company was very good to deal with after this incident. These appear to have been popular glasses and are out of stock everywhere else we tried to get them (that would post to AUS).
I guess even robots/AI can’t keep up with stock levels during some periods.
I ordered an item during the Black Friday sale. I picked an item in stock, only to receive an email after the Black Friday sales where finished the product was no longer available.
This store was cheaper than others as it included free shipping, however had I of know the product wasn’t available I would have placed the order through another store.
27 novembre 2022
Réponse de ProBikeKit (Australia)
Hi Erin,
Thank you for your review.
I am very sorry to hear that your recent order has not been dispatched and I appreciate the disappointment this may have caused. I have contacted you via your account to assist you further with this matter. Please see this message at your convenience.
I look forward to getting this resolved.
Kind regards,
Amy
User friendly shopping portal and…
User friendly shopping portal and simple transaction.
29 novembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Always low prices and fast shipping
I've used Pro Bike Kit a few times now. They always have low prices and fast shipping. I haven't had to make a return but had a query answered in good time considering the time difference with UK.
28 novembre 2022
Réponse de ProBikeKit (Australia)
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Simple efficient process
27 novembre 2022
Réponse de ProBikeKit (Australia)
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
NO PROBLEM COMPARED TO OTHER SITES
27 novembre 2022
Réponse de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
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