The support we received from the Problem Solved team from beginning to end was excellent. Every step was clearly explained, which made the whole process much easier. Sarah Le Quesne is an absolute... Voir plus
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Excellent experience today from booking to assessment. Fully kept upto date on times and dates. Session itself was for my son who is 10 on the dyslexia pathway. From start to finish our assessor Dave... Voir plus
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Andrew at Problem Shared was excellent throughout my ADHD assessment. He listened carefully, recapped our conversations clearly, and guided the discussion in a way that helped him gather everything he... Voir plus
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My experience with Problem Shared has been first class. I have been kept up to date with waiting times for my ADHD Assessment. The forms were easy to navigate and my Assessment went smoothly. My asses... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ProblemShared is an online mind health platform. We provide access to the highest quality care for individuals and institutions seeking mental healthcare services or neurodevelopmental assessments and support.
Coordonnées de contact
16 High Holborn, WC1V 6BX, London, Royaume-Uni
- help@problemshared.net
- problemshared.net
4,7
Excellent
3 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : ProblemShared
Thank you for taking the time to leave a review, we are so glad that you found our service to be fantastic.
Réponse : ProblemShared
Thank you for your review, we are so glad that the experience was a positive one for you, we are so glad that you found our team to be lovely that the communication was great. Good luck with your next steps.
A quicker route to well-supported Assessment
A long wait for the Assessment but much quicker than for in-person interviews. The whole process was clearly explained with regular email communications and the video assessment was easy to set up. Attending therapists were well- informed, explained their process well and easy to speak to. They supported my young person's assessment well and provided clear, same-day feedback, followed by the formal report very quickly after and online support after diagnosis. The ProblemShared approach made hard discussions easier for us and provided insights we need - gaining a report does not present solutions but has given us information to understand better and make changes. We felt well supported through the process.
28 mars 2026
Réponse : ProblemShared
Thank you for taking the time to leave a review. We are sorry that you found the wait time to be long, however we are glad that you found your assessor easy to speak to and that the process was well explained and that your report came through quickly. Good luck moving forward with the next steps in your journey.
From start to finish very informative
From start to finish very informative. Easy to use portal. Assessment via Video Link was made comfortable with an empathetic clinician. Very grateful.
31 mars 2026
Avis spontané
Réponse : ProblemShared
We are so glad you found our online portal easy to use, and that your clinician was able to make you feel comfortable whilst being empathetic. Thank you for taking the time to leave a review of your experience.
I had a really positive experience with…
I had a really positive experience with ProblemShared. The whole process was incredibly quick and efficient, which made a huge difference as I’d been worried about long waiting times. From start to finish, everything felt well organised and straightforward.
The assessment for ADHD was arranged much sooner than I expected, and I really appreciated how smooth the process was. The clinician I spoke with was especially kind, patient, and understanding. He made me feel completely at ease, listened carefully, and explained everything clearly without making me feel rushed or judged.
Overall, I’m very grateful for how supportive and professional the service was. I would definitely recommend ProblemShared to anyone looking for a fast and compassionate assessment experience.
20 mars 2026
Réponse : ProblemShared
Thank you for taking the time to leave such a detailed review of your experience. We are so glad that you found the process to be quick and efficient, and that your assessor was patient and understanding. Thank you so much for your recommendation, and good luck moving forward with the next stage of your journey.
Kind
Thoughtful, kind, and expert assessors made the process, which my daughter (who has complex needs) was dreading, manageable.
20 mars 2026
Réponse : ProblemShared
Thank you for leaving a review, we are so glad that our assessors were able to support your daughter throughout the process and make it manageable for her. Good luck to you both moving forward.
Outstanding Service
I have had my diagnosis and my assessment was really good, lovely lady/professional.
I am ADHD but they continue to support and educate me on facing my diagnosis and moving forward, they showed compassion and empathy! Thank you doesn’t seem enough!
15 mars 2026
Réponse : ProblemShared
Thanks for taking the time to leave a review of your diagnosis with us, we are so glad that you felt as if you were shown compassion and empathy and that you found your assessor to be professional. Good luck moving forward following your assessment.
A truly wonderful experience
A truly life changing experience and obviously I am going through many emotions and thought processes but the support and understanding from all at Problem Shared has been both reassuring and informative. I have a long path ahead but I feel great with them by my side
24 février 2026
Réponse : ProblemShared
We are so happy to read that you found your diagnosis to be a life changing experience, and that you found our wonderful staff to be reassuring and informative. Thank you for taking the time to leave a review, good luck with the next steps in your journey.
Dyscalculia assessment with lovely Emma!
I had a dyscalculia assessment with the lovely Emma W! She was wonderful, so kind and patient (even when I found tasks particularly distressing or challenging). She made me feel so comfortable a long the journey. In the follow up call, she broke down the assessment to me and explained the findings in a way that was in-depth but easy to understand. Thank you Emma for your kindness and high standard of care! <3
1 avril 2026
Avis spontané
Réponse : ProblemShared
Thanks for leaving such a positive review, we are so glad that you had a great experience with Emma and that she was able to make you feel comfortable throughout your assessment. Good luck moving forward following your diagnosis.
ADHD assessment
Really good experience, I was able to get my ADHD assessment much quicker than I was expecting. My assessor was very supportive and informative throughout the two sessions, and the information I’ve received from problem shared after my diagnosis has been really helpful
2 avril 2026
Avis spontané
Réponse : ProblemShared
Thanks for taking the time to leave a review of your experience, we are so glad it was a positive one and that your assessor was supportive and informative, and that you appreciated the follow up information following your diagnosis. Good luck moving forward with the next steps in your journey.
Very good excellent
21 mars 2026
Réponse : ProblemShared
Thanks for taking the time to leave a positive review of your experience, we are so glad that you found our service to be excellent. Good luck moving forward.
I felt very at ease when having my…
I felt very at ease when having my assessment, and any problems I had beforehand were easily resolved over the phone.
18 mars 2026
Réponse : ProblemShared
We are so glad that you were made to feel at ease and that your issues were resolved beforehand by our support teams. Thanks for taking the time to leave a review.
Very professional
The professional was very knowledgeable, well prepared and at the same time very welcoming, listening and appreciating additional info/feedback.
14 mars 2026
Réponse : ProblemShared
We are so glad that you found the team to be welcoming, and that you felt listened to throughout the process. Thanks for taking the time to leave a review, and good luck with the next steps in your journey.
Supportive
Initially concerned about the assessment online, I was soon put at ease when I realised how much effort went into making my child feel comfortable. Really supportive and informative.
18 mars 2026
Réponse : ProblemShared
We are so glad that our team were able to make your child feel comfortable and that you were put at ease despite your initial concerns about the assessment being online. Thanks for taking the time to leave a review of your experience.
Made everything so easy
Made everything so easy. Becky was amazing and really put me at ease going through the assessment. Really thankful for the help
1 avril 2026
Avis spontané
Réponse : ProblemShared
We are so glad that Becky was able to put you at ease during your assessment and that the process felt easy for you. Thanks for leaving a review and good luck moving forward following your assessment.
I had a wonderful experience being…tested for dyslexia
I had a wonderful experience being tested for dyslexia. Although apprehensive going into it, and also not convinced I would even get a diagnosis, my assessor was extremely understanding and immediately made me feel safe. I was guided through the whole process with care and made to feel so seen. The process even changed my outlook on neurodivergence and made feel empowered moving forward. It is amazing to be able to understand myself more and I no longer feel so scared to ask for reasonable adjustments going forward.
1 avril 2026
Avis spontané
Réponse : ProblemShared
Thanks for leaving such a wonderful review of your experience. We are so glad that being tested for dyslexia was such a positive experience for you, and that you were made to feel safe, seen and empowered and no longer scared to ask for reasonable adjustments. Good luck moving forward following your diagnosis.
Réponse : ProblemShared
Thanks for taking the time to leave a review. We are so glad that you were made to feel at ease by your practitioner and that you found the process to be quick. Good luck with the next steps in your journey.
Recommended choice
Clear process. Short waiting list. Forms made sense. Lots of reminders. Video call was easy. Practitioner was really good. Discussed sensitive topics with care. Would definitely recommend
15 mars 2026
Réponse : ProblemShared
Thanks so much for your recommendation, we are so glad that you had a positive experience with our service. We are glad that you appreciated the reminders, and that you were able to discuss sensitive topics with our practitioners. Good luck moving forward with next steps.
Assessment People
These people made me so calm and relaxed when i had my assessment i felt at ease and could talk to them about anything they really know what they are doing and they send you a copy out by e mail plus they tell you if you have ADHD straight away which is great as you dont want to wait about but i recommend these people to anyone who thinks there is something going on that you dont know about very experianced people Thank you.
27 mars 2026
Avis spontané
Réponse : ProblemShared
Thanks so much for your recommendation and for taking the time to leave a review. We are so glad that you were made to feel calm and relaxed, and that you felt at ease. Good luck moving forward with your diagnosis.
Had a lovely comforting lady asses me…
Had a lovely comforting lady asses me for autism today and made me feel at ease due in the assessments and made the assessment feel not as long. But I got diagnosed so I’m officially auDHD as now have both ASD and adhd . Thankyou
31 mars 2026
Avis spontané
Réponse : ProblemShared
We are so glad that your assessor put you at ease and was comforting. Good luck moving forward with your dual diagnosis.
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