Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Voir plus
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Lisez les avis des autres
Procure Smart have taken away all the stresses that come with dealing with utility companies. Siobhon has been instrumental in finding us the best deals, supporting us with any issues that have arise... Voir plus
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Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Voir plus
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Lauren at Procure Smart was so efficient and dealt with our issue with EDF Energy within a few hours. I had tried going direct to EDF but was getting nowhere! Well worth going through a broker when sw... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Coordonnées de contact
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Royaume-Uni
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Excellent
256 avis
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Réponse de Procure Smart
Hi Heather,
Thank you so much for your wonderful 5 star review. We're delighted to hear that you found our team helpful and pleasant to work with. Keeping you informed every step of the way is important to us, and it's great to know that our efforts made a positive impact on your experience. We look forward to work with you again in the future.
Many thanks,
The Customer Excellence Team
I was not made to feel pressured at any…
I was not made to feel pressured at any time but was treated with professionalism and courtesy.
Everything was explained and nothing was too much trouble.
26 septembre 2024
Avis spontané
Réponse de Procure Smart
Hi Pauline,
Thank you so much for your wonderful 5 star review! We're thrilled to hear that you felt comfortable and at ease with Callum and Nicola throughout the process. Our goal is to always treat our customers with the utmost professionalism and courtesy, and we're so glad that came through in your experience. It's great to know that everything was explained clearly and that we could meet your needs without any pressure. If you ever need anything in the future, please don't hesitate to reach out! Thanks again for choosing us.
Many thanks,
The Customer Excellence Team
5-Star Review for Warren Danson
Warren Danson at Procure Smart has been an absolute game changer for our business! He recently helped us save a significant amount of money on our gas, electric, water, and bin recycling bills. Warren’s energy and enthusiasm are contagious—he’s always ready to go the extra mile to ensure we get the best deals. Not only is he a true professional, but his cheeky sense of humor and big heart make him a pleasure to work with. If you’re looking for someone who’s knowledgeable, passionate, and genuinely cares about his clients, Warren is your guy! Highly recommend!
30 septembre 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for such an amazing 5 star review! We're over the moon to hear that Warren has made such a positive impact on your business. Helping you save on your combined utility bills is exactly what we strive for, and it’s wonderful to know Warren’s passion and commitment shone through. His energy, sense of humour, and big heart are truly what make him such a special part of our team. We’re thrilled that you had such a fantastic experience working with him (although we're really not surprised), and we really appreciate your wonderful recommendation. If you ever need anything else, we’re always here to help!
Kind regards,
The Customer Excellence Team
Great company, no pressure, friendly staff
When Procure Smart reached out to us over the phone earlier this year, it wasn't the usual patter from Utility companies that you hear and I was instantly made to feel comfortable chatting to Siobhon about our current contracts, I genuinely believed she wanted to help us save some money! I didn't feel like I was put under pressure and her super friendly personality made the conversation flow nicely. Subsequent calls through to finalising the contracts were much the same, like chatting to an old friend. She remembered about a holiday I had planned and asked about my little son. Overall, Procure Smart are probably the nicest group of people I have had the pleasure of doing business with, I wouldn't hesitate to recommend them. And last but not at all least, they saved us money on our ever rising electricity bills, Bonus!
3 janvier 2024
Avis spontané
Réponse de Procure Smart
Hi Stacey,
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear about your positive experience with us, especially with Siobhon. It means the world to know that she was able to make you feel comfortable and truly listened to your needs.
We always strive to build genuine relationships with our clients, so hearing that our conversations felt like chatting with an old friend really warms our hearts.
Your recommendation is incredibly appreciated, and we’re so glad we could help you save on your electricity bills—that’s always our goal! It’s been a pleasure working with you, and we look forward to continuing to support you in the future. Wishing you all the best!
Warm regards,
The Customer Excellence Team
Great experience!
Great experience! Daniel made the whole process easy and was a pleasure to deal with, no need to go elsewhere, give them a ring today!
12 septembre 2024
Avis spontané
Réponse de Procure Smart
Hi Elliot,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with us. Daniel will be delighted to know that he made the process easy and enjoyable for you.
We truly appreciate your kind words and your recommendation. If there's anything more we can do for you in the future, please don't hesitate to give us a ring!
Warm regards,
The Customer Excellence Team
Would highly recommend
Would highly recommend! Very good communication via email and phone. Any problems Ive had it's never been an issue to help resolve. They have helped me sort my new contracts out with no problems 😊 thank you.
5 septembre 2024
Avis spontané
Réponse de Procure Smart
Hi Vashti,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you had a great experience with our team and that we could assist you with your new contracts. Clear communication and helping resolve any issues are always our top priorities, so it’s fantastic to know we met your expectations.
If you need any further assistance in the future, please don't hesitate to reach out. We’re always here to help!
Thanks again for your recommendation!
Best regards,
The Customer Excellence Team
Taz was very helpful and explained…
Taz was very helpful and explained everything very clearly. Was refreshing to have someone who was not pushy, instead had a good knowledge and got to the business straight away. Would recommend.
5 septembre 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for your wonderful review!
We’re thrilled to hear that Taz was able to provide you with clear information and a refreshing experience. We pride ourselves on being helpful and straightforward, and it's great to know that this came across in your interaction. Your recommendation means a lot to us, and we’re grateful for your kind words!
If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Customer Excellence Team
Great service... and more
I have been dealing with both Jake and Nicola, both were pleasant and not at all pushy (my pet hate with brokers). They have secured us deals on water, gas and electricity. They even noticed we have been overpaying on our VAT and have arranged for a backdated rebate with our provider. Not only do they arrange the deals, they will also act as an agent to contact your provider if you have any problems, this is a great addition to the service. Thank you both for your help.
4 septembre 2024
Avis spontané
Réponse de Procure Smart
Hi Jayne,
Thank you so much for taking the time to leave such a fantastic review! We’re delighted to hear that Jake and Nicola were able to provide you with a pleasant, no-pressure experience while securing great deals for your water, gas, and electricity. It’s wonderful to know they went the extra mile to identify the VAT overpayment and arrange a rebate for you.
We’re especially glad that you value our added service of acting as an agent to handle any issues with providers. Making things easier for our clients is what we aim for, so it's great to hear that this has been a helpful addition for you!
Thank you again for your kind words and for choosing us. We’re always here to help!
Warm regards,
The Customer Excellence Team
Waste management
I dealt with both Nicola & Taz regarding our waste contract, both went out of their way to help us out secureing a much better deal. Didnt feel under pressure and was sorted quickly to get us a better short term deal saving money straight away until we can undertake a new contract
3 septembre 2024
Avis spontané
Réponse de Procure Smart
Hi Shaun,
Thank you so much for your wonderful review! We’re thrilled to hear that Nicola and Taz were able to assist you with your waste contract and help secure a better deal. We always strive to make the process as smooth and stress-free as possible, so it’s great to know you felt no pressure and experienced a quick turnaround. Saving you money and providing the best service possible is always our priority.
We truly appreciate your kind words and look forward to continuing to working with you in the future!
Warm regards,
The Customer Excellence Team
10 out of 10
No hassles when dealing with procure smart. Siobhon was a great help
30 août 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for your wonderful 5 star review. We're delighted to hear Siobhon has been helpful in getting your energy tariffs organised.
We're always on hand to offer any help and support you may need so please don't hesitate to reach out if there's anything else we can help with.
Many thanks,
The Customer Excellence Team
Jonathan was very easy to deal with and…
Jonathan was very easy to deal with and helpful. Always there to answer questions. Sorted out our new contracts at good rates for us.
1 juin 2024
Avis spontané
Réponse de Procure Smart
Hi Michelle,
Thank you so much for your wonderful review! We're thrilled to hear that Jonathan was able to assist you smoothly and provide the support you needed. It's great to know that he could secure new contracts at good rates for you.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in us!
Many thanks,
The Customer Excellence Team
Wonderful Service
Fiona is so helpful! Very accommodating and happy to fit around a busy schedule. Takes the stress out of all aspects of Energy. Would highly recommend.
28 août 2024
Avis spontané
Réponse de Procure Smart
Hi Hannah,
Thank you so much for your fantastic review! We're delighted to hear that Fiona could be so helpful and accommodating, especially with your busy schedule. Knowing that she made the process stress-free for you is exactly what we aim for! We truly appreciate your recommendation and are always here to assist you whenever you need us.
Kind regards,
The Customer Excellence Team
Taz was friendly and helpful and talked…
Taz was friendly and helpful and talked through everything in a non-jargon manner, explaining the process from start to finish. Highly recommend if you are looking for help to reduce costs but don't know where to start!
23 août 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for the fantastic review! We're thrilled to hear that Taz was able to provide clear and helpful guidance throughout the process. It's great to know that you found the information easy to understand and that we could assist in finding ways to reduce your costs. Your recommendation means a lot to us, and we're always here to help if you need any further support.
Thanks again!
The Customer Excellence Team
Fantastic support
My account manager Lauren has really helped to get the best deals for our electricity contract. She has taken a stressful job, we don't really have time for and sorted it for us, all while updating us along the way and advising us which company would be best for the business. Highly recommend.
17 juin 2024
Avis spontané
Réponse de Procure Smart
Hi Beckie,
Thank you so much for your kind words and glowing review!
We’re delighted to hear that Lauren was able to take the stress off your shoulders and secure the best deal for your electricity contract. It’s wonderful that she kept you well-informed and provided tailored advice for your business. We truly appreciate your recommendation and are always here to help whenever you need it.
Thanks again!
The Customer Excellence Team
Beating prices
Spoke to Taz, he said he could most possibly beat our prices with Biffa waste- he did not disappoint, he saved the company over £3,000 a year. Just want to say a thank you!
20 août 2024
Avis spontané
Réponse de Procure Smart
Hi Lauren,
Thank you for sharing your experience! We're so pleased to hear that Taz was able to deliver on his promise and help your company save over £3,000 a year – that’s fantastic! We’ll be sure to pass on your thanks to him. It’s great to know we could make a difference for your business, and we’re always here if you need anything else. Thanks again for the wonderful review!
Kind regards,
The Customer Excellence Team
This company has done nothing but go…
This company has done nothing but go out of their way for me and my business! Finding me better deals with my gas and eclectic saving me a lot of money!
Liam who looks after my accounts is very on it with keeping me up to date and helping me with time i don't have to deal with suppliers. They really go above and beyond! Big thanks to Liam!
20 août 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for your wonderful review! We're thrilled to hear that our team, especially Liam, has been able to make such a positive difference for you and your business. Helping you save both time and money is exactly what we strive for, and it’s fantastic to know that Liam’s dedication and support have made your experience smooth and stress-free. We truly appreciate your trust and are always here to go above and beyond for you. Thanks again for your kind words and for choosing us!
Many thanks,
The Customer Excellence Team
Really friendly & valuable service
Warren has really helped, not only with saving money but streamlining dealing with utility companies which has been massively helpful. It's saved me a lot of time as we have multiple providers across a couple of premises so having a single point of contact who is friendly, approachable, responsive and fast to reply has saved time and been really useful.
14 août 2024
Avis spontané
Réponse de Procure Smart
Hi Jenny,
Thank you so much for your wonderful review! We’re thrilled to hear how much Warren’s support has made a difference in managing your utilities.
Streamlining the process and saving you both time and money is exactly what we aim for. It’s great to know that having a single, responsive point of contact has been so helpful for you, especially with multiple providers across different premises.
We’re always here to assist and appreciate your kind words. If you need anything else, don’t hesitate to give us a shout!
Many thanks,
The Customer Excellence Team
Excellent Advice and Support
We received excellent advice and support throughout a recent difficult period with our energy provider resulting in a reduction in our rates and a long standing problem resolved.
14 août 2024
Avis spontané
Réponse de Procure Smart
Hi John,
Thank you so much for your kind words and for taking the time to share your experiences! We’re delighted to hear that Siobhon's advice and support helped you navigate a challenging situation with your energy supplier. It’s wonderful to know that we could assist in reducing your rates as well as resolving a complex issue.
Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best possible service. If you ever need further assistance, we’re always here to help so don't hesitate to reach out!
Kind regards,
The Customer Excellence Team
Account manager excellent
Nicola, our account manager was very helpful and proactive. She managed some difficult energy provider switches which made our life so much easier.
Would recommend highly
12 août 2024
Avis spontané
Réponse de Procure Smart
Dear Richard,
Thank you so much for your wonderful 5 star review! We’re thrilled to hear that Nicola was able to assist you so effectively. Managing energy switches can be very challenging, so we're glad to know Nicola’s proactive approach made things easier for you. Your high recommendation means the world to us, and we’re grateful for your trust in our service.
If you ever need further assistance, please don't hesitate to reach out. We’re here to help!
Best regards,
The Customer Excellence Team
Great company to deal with
Great company to deal with, Nicola was excellent and very patient with us.
13 août 2024
Avis spontané
Réponse de Procure Smart
Hi Sean,
Thank you so much for your lovely 5 star review! We're delighted to hear that you had such a positive experience with us. Nicola truly is a gem, and we'll be sure to pass along your kind words to her. It's great to know that her patience and support made a difference in your journey with us.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Customer Excellence Team
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