Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Voir plus
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Lisez les avis des autres
Procure Smart have taken away all the stresses that come with dealing with utility companies. Siobhon has been instrumental in finding us the best deals, supporting us with any issues that have arise... Voir plus
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Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Voir plus
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Lauren at Procure Smart was so efficient and dealt with our issue with EDF Energy within a few hours. I had tried going direct to EDF but was getting nowhere! Well worth going through a broker when sw... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Coordonnées de contact
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Royaume-Uni
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Excellent
256 avis
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Brilliant service
Brilliant service, Warren understood pricing was important to us and even found us a better deal prior to the original sign up price.
20 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Shannon,
Thank you so much for your fantastic review! We’re thrilled to hear that Warren could find you a great deal and meet your pricing needs. Providing excellent service and ensuring value for our customers is always our top priority.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to working with you again!
Best regards,
The Customer Excellence Team
New electricity and water supply agreements
Liam and Warren helped me secure a new deal on both electricity and water supply to our business premises. Absolutely fantastic company to work with and more importantly, there was no pressure to sign deals immediately, we were given the time to check over our options and make sure we were happy. 100% will be using their services again.
13 décembre 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for your glowing review! We're thrilled to hear that Liam and Warren were able to help you secure the best deals for your electricity and water supply. Providing a no-pressure, transparent service is at the heart of what we do, so it’s wonderful to know that you felt comfortable and well-supported throughout the process.
We’re delighted to have earned your trust, and we look forward to assisting you again in the future. If there’s ever anything else we can help with, don’t hesitate to reach out.
Best regards,
The Customer Excellence Team
Procure Smart's recommendation
Procure Smart supported our company with project consultancy and guidance on an EV project including a new power supply, this involved a complex installation with many different stakeholders. The service provided was great, with regular updates, advice and strong communication throughout. Our project would not have been delivered as efficiently without Procure Smart's support and involvement.
2 décembre 2024
Avis spontané
Réponse de Procure Smart
Hi Lucas,
Thank you so much for your fantastic review and for sharing your experience with Procure Smart! We’re delighted to hear that our team could support your EV project and the complex installation involved.
Danny and Glen are thrilled to receive your kind words—they are passionate about providing clear communication, expert advice, and ensuring every project runs smoothly. It’s wonderful to know their dedication played a key role in delivering your project efficiently.
Your recognition means a lot to us, and we’re grateful for the opportunity to work with you. If you ever need assistance again, don’t hesitate to reach out. Thanks once more for your trust in Procure Smart!
Kind regards,
The Customer Excellence Team
Excellent communication
Excellent communication - very friendly service - deal with any issues straight away - kept up to date with any changes and advice given as to best way forward
3 décembre 2024
Avis spontané
Réponse de Procure Smart
Hi Carolyne,
Thank you so much for your wonderful 5 star review! We're thrilled to hear that our communication and service met your expectations. It’s always our goal to address any issues promptly and provide the best advice to help move things forward smoothly. Your kind words truly mean the world to us and motivate our team to keep delivering exceptional service.
If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!
Warm regards,
The Customer Excellence Team
Excellent Service
Thank you to Liam and Jonathon for securing very competitive energy prices, resulting in significant saving for us, and supporting the smooth transition.
29 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Tracey,
Thank you so much for your kind words and for taking the time to share your experience with us! Liam and Jonathon will be thrilled to hear that their efforts had such a positive impact. We're delighted that we could help secure competitive energy prices and support a smooth transition for you. If you ever need further assistance, please don't hesitate to reach out—we're here to help!
Warm regards,
The Customer Excellence Team
outstanding service
Received excellent service from this company especially Warren who was really helpful everything was managed smoothly and efficiently would highly recommend using their services.
4 octobre 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for your glowing 5 star review! We're thrilled to hear that you had an excellent experience with our team, and we’re especially proud of Warren for going above and beyond to assist you. It's great to know that everything was managed smoothly and efficiently. Your recommendation means the world to us, and we truly appreciate your kind words.
If you ever need our services again, we’ll be here to help!
Best regards,
The Customer Excellence Team
Director
we got a very competitive rate and the transition was very smooth, Great customer service from the start keeping us informed all the way to completion.
A special thanks to the sales guy brandon for being so thorough and getting us a cracking deal.
28 août 2024
Avis spontané
Réponse de Procure Smart
Hi Mr Dow,
Thank you for your fantastic 5 star review! We're delighted to hear that you found our supplier offers competitive and that the transition was smooth. Providing great customer service and keeping our clients informed every step of the way is our top priority, so it’s wonderful to know we met your expectations. A special shoutout to Brandon for his thorough approach and for securing such a great deal for you. Your kind words mean a lot to us, and we’re grateful for your support.
If we can assist you again in the future, don’t hesitate to reach out!
Kind regards,
The Customer Excellence Team
Happy with the service provided by…
Happy with the service provided by curteous staff
27 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Rachel,
Thank you for taking the time to leave us a review! We're so pleased to hear that you were happy with the service and found our staff courteous. Providing excellent customer service is very important to us, and your feedback means a lot. If there’s anything we can do to make your experience even better next time, please don’t hesitate to let us know. We’d love the opportunity to earn that fifth star in the future!
Best regards,
The Customer Excellence Team
Really helpful and understanding ,very…
Really helpful and understanding ,very patient dealing with me and understanding our business needs and that could not always reply straight away
25 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Lynn,
Thank you so much for your great 5 star review! We're delighted to hear that you found our team helpful, patient, and understanding of your business needs. We understand how busy things can get, so it’s important to us to work at a pace that suits you. Your kind words mean a lot, and it’s been a pleasure supporting you. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
The Customer Excellence Team
GREAT SERVICE FROM FAZ
25 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Peter,
Thanks for your review, we're delighted that Faz provided you with such a great service.
If there's any assistance you need in the future, please don't hesitate to reach out!
Many thanks,
The Customer Excellence Team
Good experience with Procure Smart!
Jake helped us switch utilities supplier and save money from our first bill, the process was clear and they amended the length of contract without hassle. Would recommend!
25 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Lia,
Thank you so much for your wonderful 5 star review! We’re thrilled to hear that Jake was able to help you switch your utility supplier and save money right from your first bill. Our goal is always to make the process as smooth and hassle-free as possible, so it’s great to know you found it clear and flexible.
We truly appreciate your recommendation, and we’re here anytime you need assistance in the future. Thanks again for choosing us!
Warm regards,
The Customer Excellence Team
More than halved my water bill
Warren was a pleasure to deal with from start to finish. Everything taken care of with no hassle at all. More than halved my monthly water bill payment. Thanks again!
14 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi David,
Thank you so much for your fantastic review! We're thrilled to hear that Warren was a pleasure to deal with and that your experience with us was hassle-free from start to finish. It's always our goal to make the process as smooth as possible, and we're delighted we could help you more than halve your monthly water bill. We truly appreciate your kind words and your trust in us—thanks again!
Warm Regards,
The Customer Excellence Team
Kept me in touch all the way through by…
Kept me in touch all the way through by email and phone. Made the task so easy, would really recommend this company, so helpful.
7 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Paul,
Thank you so much for your glowing review! We're thrilled to hear that our team kept you well-informed throughout the process and made things easy for you. Your kind words mean the world to us, and we truly appreciate your recommendation. If you ever need our assistance again, we’re just a call or email away. Thanks for choosing us!
Many thanks,
The Customer Excellence Team
Great customer service
Great customer service and good repsonse time with issues. I would recommend for your waste and water needs.
1 octobre 2024
Avis spontané
Réponse de Procure Smart
Hi Justin,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our customer service and response time. Your recommendation means the world to us, and we’re committed to keeping up the standard of excellence for all your waste and water needs. If there's ever anything more we can do for you, please don't hesitate to reach out.
Thanks again for your trust and kind words!
Warm regards,
The Customer Excellence Team
Taz was extremely courteous and…
Taz was extremely courteous and professional in our dealings of assessing companies for reviewing energy pricing.
Taz telephones you back and provides you with feedback from suppliers.
5 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Susan,
Thank you so much for your fantastic review! We're thrilled to hear that Taz made a positive impact with his courteous and professional approach. We take pride in providing a seamless experience, and it’s wonderful to know that Taz’s dedication to clear communication and timely updates stood out during your energy pricing assessment.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. Thank you again for choosing us!
Warm regards,
The Customer Excellence Team
Highly Recommend
Warren at Procure Smart was recommended to me, after having a really awful experience with another broker. I highly recommend Procure for your business utilities. I particularly like the transparency, and willingness to answer any questions I had. Warren was not pushy in any way, he gave me time to consider the options he presented. All of the staff I have dealt with have been polite and efficient, and more importantly, easily contactable.
The whole process was well explained and easy. Dealing with problems from suppliers can be very stressful. Knowing any issues I may have with my chosen supplier in the future will be dealt with by Warren gives peace of mind.
25 octobre 2024
Avis spontané
Réponse de Procure Smart
Hi Lisa,
Thank you so much for sharing your experience and for this fantastic review! We're thrilled to hear that Warren and the team could turn things around after your previous experience. Transparency, support, and patience are core to what we do, so it’s wonderful to know these values came across in your interactions with us.
Making sure our clients feel informed, valued, and at ease is always our top priority, especially in an industry that can sometimes feel overwhelming. Knowing that you found peace of mind in our service really means a lot. Please don’t hesitate to reach out anytime—we’re here whenever you need us!
Kind regards,
The Customer Excellence Team
Friendly and Professional Service
Friendly, professional service from start to finish. Barry was extremely helpful and we wouldn't hesitate to recommend.
30 septembre 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for your kind words and 5 star review. We're delighted to hear that Barry provided you with friendly and professional service from start to finish. Your recommendation means a lot to us, and we're always here to help whenever you need. Thanks again for choosing us!
Kind regards,
The Customer Excellence Team
Absolutely spot on
Absolutely spot on! Used this company twice now dealt with Alan and Danny seamless is all I can say really really happy and who doesn’t love saving money! Thanks guys look forward to doing business again in the future.
10 octobre 2024
Avis spontané
Réponse de Procure Smart
Hi Benjamin,
Thank you so much for your fantastic review. We're thrilled to hear that Alan and Danny provided a seamless experience for you. It's always great to know our efforts to help you save money have made a difference. We look forward to working with you again in the future. Thanks for choosing us!
Kind regards,
The Customer Excellence Team
Electricity provider
We spoke to Scott in the beginning of the year regarding our electricity bills; It saved us time comparing it ourselves and switching, when he kept an eye on it for us. Our current provider was the cheapest for us, so no switching was required.
5 août 2024
Avis spontané
Réponse de Procure Smart
Hi Alex,
Thank you so much for your wonderful review! We're delighted to hear that we was able to help you with your electricity bills and make the process easier for you. Our goal is always to save our customers time and ensure they get the best value, even if that means staying with their current provider.
If you ever need assistance in the future, we're always here to help. Thanks again for choosing us!
Many thanks,
The Customer Excellence Team
Customer service was 1st class
Customer service was 1st class, Siobhon was informative and very professional.
I would definitely recommend 5 out of 5
27 août 2024
Avis spontané
Réponse de Procure Smart
Hi Wayne,
Thank you for your fantastic 5 star review. We're thrilled to hear that you had a great experience with us. Siobhon will be delighted to know that her professionalism and helpfulness made such a difference. We truly appreciate your recommendation and look forward to assisting you again in the future!
Many thanks,
The Customer Excellence Team
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