Here at Hetton Lyons Cricket Club, we have been using Procure Smart for our energy, water, waste contracts, and our card payment services, for several years and the experience has been great. B... Voir plus
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Lisez les avis des autres
Procure Smart have taken away all the stresses that come with dealing with utility companies. Siobhon has been instrumental in finding us the best deals, supporting us with any issues that have arise... Voir plus
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Barry and Glen have been great to deal with. They are straight forward professional people who are experts in their field. They have saved our team so much time dealing with the faceless and unaccount... Voir plus
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Lauren at Procure Smart was so efficient and dealt with our issue with EDF Energy within a few hours. I had tried going direct to EDF but was getting nowhere! Well worth going through a broker when sw... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Procure Smart is a contract switching service, created to help businesses switch and save on utilities. We offer fast, no-nonsense comparisons via our team of experts OR instantly online via Switch Savvi, our groundbreaking business energy comparison platform. Switch Savvi is 100% transparent and supported by the same quality assurance as our people. Whether you prefer expert guidance or an instant online comparison, get your free, no-obligation quote today.
Coordonnées de contact
Doxford Works, Doxford International Business Park, 3 Admiral Way, SR3 3XW, Sunderland, Royaume-Uni
- 0330 822 1681
- info@procuresmart.com
- procuresmart.com
4,9
Excellent
256 avis
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Happy with first contact from procure smart
I was contacted by Warren Danson to offer their help with my water contracts. The process was smooth from quotations to signing the contract, and as a bonus I am finally moving away from the worst water company I have ever worked with, Castle Water! Warren was good at responding promptly to my numerous additional questions which I appreciated. So thank you. Am sorted for the next 3 years!
10 avril 2025
Avis spontané
Réponse de Procure Smart
Hi Judith,
Thank you so much for your wonderful review! We're thrilled to hear that Warren was able to support you throughout the process and make everything run smoothly—from initial quotes right through to signing the contract.
We're especially pleased we could help you move away from a supplier that wasn’t meeting your needs—it's always a win when we can bring a bit of relief and reassurance to our customers!
Warren will be delighted to hear your kind words, and we're so pleased he was able to answer all your questions along the way.
Thank you again for your trust in us—we’re so glad you’re sorted for the next 3 years, and we’re always here if you need anything in the meantime!
Kind regards,
The Customer Excellence Team
Friendly and very helpful
Friendly and very helpful. They took all the problems out of our hands.
9 avril 2025
Avis spontané
Réponse de Procure Smart
Hi Alex,
Thank you so much for your lovely review! We're so glad to hear that you found our team friendly and helpful — it truly means a lot to us. Taking the stress off your plate is exactly what we're here for, so it’s great to know we made things easier for you.
If you ever need anything else, we’re always just a call or email away. Thanks again for your kind words and support!
Warmest regards,
The Customer Excellence Team
Sarah D'Arcy has been very helpful
Sarah D'Arcy has been very helpful, knowledgeable, professional and honest. I have total faith in Procure Smart due to her fairness in dealing with clients, she would be excellent at training any other staff that may need it as well as dealing with clients herself.
Even though I have signed a two year contract through Procure Smart she still gives me support and figures before the contract comes into play in February 2026. Total asset to the company.
8 avril 2025
Avis spontané
Réponse de Procure Smart
Hi Mrs Hall,
Thank you so much for your kind words and wonderful 5 star review! We're absolutely delighted to hear about your positive experience with Sarah – she truly is a valued member of our team. Your recognition of her honesty, professionalism, and continued support, even ahead of your contract start date, means a great deal to all of us at Procure Smart.
We're so pleased to know that Sarah’s dedication has earned your trust and confidence. She takes great pride in supporting our clients and ensuring they feel informed and looked after every step of the way. Your suggestion that she would be excellent at training others is such a lovely compliment – and we wholeheartedly agree!
We're thrilled to have you on board and look forward to supporting you throughout your contract and beyond. If you ever need anything, you know where to find us.
Warmest regards,
The Customer Excellence Team
Guidance and follow up
3 mars 2025
Avis spontané
Réponse de Procure Smart
Hi Dr Kanthan,
Thank you very much for your great review. Please don't hesitate to reach out if there's anything else you need help with.
Kind regards,
The Customer Excellence Team
Was easily done with friendly help.
11 mars 2025
Avis spontané
Réponse de Procure Smart
Hi Colin,
Thank you so much for your kind words and lovely 4 star review! We're so glad to hear that the process was easy for you and that our team could offer friendly support along the way. If there's anything we can do to make your next experience a 5 star one, we’d love to hear your thoughts. We're always here and happy to help!
Warm regards,
The Customer Excellence Team
Electricity Contract
We used Procure Smart to source our large electricity contract after they were recommended to us by another satisfied customer. Our contact Siobhon was very helpful and professional and guided us through the process to get the best deal on the market for our company.
25 juin 2024
Avis spontané
Réponse de Procure Smart
Thank you so much for your wonderful 5 star review! We're delighted to hear that you had a great experience with Procure Smart and that Siobhon was able to guide you through the process with professionalism and expertise. We truly appreciate your trust in us for such an important decision, and it means even more knowing that you came to us through a recommendation. If you ever need anything in the future, we're always here to help. Thanks again for your support!
Kind regards,
The Customer Excellence Team
Thank you Barry - you are a Star
I cannot thank Barry enough for the time and effort he put into sorting out our energy supplies. Not an easy task as it turned out, due to dealing with tenants too, but he has resolved all issues and kept me up to date at every point. Very professional, very informative and very helpful throughout. Many Thanks
5 février 2025
Avis spontané
Réponse de Procure Smart
Thank you so much for your wonderful review! We're absolutely delighted to hear that Barry was able to assist you with your energy supplies and navigate the challenges along the way. Providing professional, informative, and helpful service is exactly what we strive for, and it’s fantastic to know that Barry kept you updated throughout the process. Your kind words mean a lot to us, and we truly appreciate your support. If you ever need anything in the future, we're always here to help!
Best wishes,
The Customer Excellence Team
Dan was really good and very…
Dan was really good and very informative, nothing was a problem
18 mars 2024
Avis spontané
Réponse de Procure Smart
Hi Craig,
We're delighted to hear your great experience with Danny. I'll make sure this feedback is passed onto him. Please don't hesitate to reach out if there's anything else we can assist you with.
Many thanks,
The Customer Excellence Team
great company to deal with
Jonathan was a pleasure to deal with.
He talked me through exactly what we needed to do and got a better deal on electricity for us.
He also got the price sorted on our current supplier which was a big difference to what we were paying.
all in all fantastic service from start to finish
18 mars 2025
Avis spontané
Réponse de Procure Smart
Hi Letitia,
Thank you so much for your wonderful review! We're delighted to hear that Jonathan provided such a great experience and was able to secure a better deal for you. Ensuring our customers get the best possible service and savings is always our priority, and it's fantastic to know we made a real difference for you. We truly appreciate your support and look forward to helping you again in the future!
Please don't hesitate to reach out if there's anything else we can assist you with.
Many thanks,
The Customer Excellence Team
Outstanding Service from a Dedicated Energy Consultant
We cannot thank Nicola Brown enough for the incredible support she has provided to our charity. Navigating the complexities of switching energy suppliers can be challenging at the best of times, but she went above and beyond to help us move away from an awful supplier that was causing us significant issues.
Despite dealing with a particularly difficult company, Nicola remained professional, persistent, and always friendly. She dedicated considerable time and effort to advocating for us, ensuring that we were treated fairly and that our charity secured the best possible outcome. Her expertise, patience, and unwavering commitment have made a huge difference, and we are truly grateful.
If you are looking for an energy consultant who genuinely cares, communicates clearly, and fights for the best interests of her clients, we wholeheartedly recommend Nicola Brown. She is an absolute asset to her field!
14 mars 2025
Avis spontané
Réponse de Procure Smart
Hi Claire,
Thank you so much for your kind words and for taking the time to share your experience! We are absolutely delighted to hear that Nicola was able to provide the support and guidance your charity needed during such a challenging transition.
Nicola’s dedication, professionalism, and care truly set her apart, and we’re so pleased to know that her persistence and expertise made a real difference for you. Ensuring our clients feel supported and valued is always our priority, and your feedback reaffirms why we do what we do.
We’re incredibly grateful for the opportunity to assist your charity, and we truly appreciate your recommendation. If there’s anything else we can do to support you in the future, please don’t hesitate to reach out.
Wishing you all the best,
The Customer Excellence Team
Very good service would highly recommend.
We have just used this company been given very good service by Amber Staples who is now our account manager. You don't get the normal high pressure selling as you do from utility companies/brokers.
Would highly recommend.
11 mars 2025
Avis spontané
Réponse de Procure Smart
Hi Paul,
Thank you so much for your wonderful 5 star review! We're thrilled to hear that you had such a positive experience with our service and that Amber has taken great care of you as your account manager. Providing a hassle-free and professional approach—without the high-pressure sales tactics—is something we take great pride in, so it’s fantastic to know that stood out to you.
Your recommendation means the world to us, and we truly appreciate your trust in our team. If you ever need anything, Amber and the rest of us are always here to help!
Best regards,
The Customer Excellence Team
Caller was very knowledgeable and did…
Caller was very knowledgeable and did his homework to be fully informed
10 mars 2025
Avis spontané
Réponse de Procure Smart
Hi Gail,
Thank you for your wonderful review! We're delighted to hear that our team was well-prepared and knowledgeable. If you ever need further assistance, we're always here to help!
Kind Regards,
The Customer Excellence Team
Great company!
Being a business energy contract renewal newbie, I just wanted to say that both Ashley and Nicola were so helpful, took all the hassle away for me and got sorted out very quickly! Thanks to you both for all your help in guiding me through this maze!
28 février 2025
Avis spontané
Réponse de Procure Smart
Hi Lisa,
Thank you for your fantastic review! We're so pleased to hear that Ashley and Nicola made your business energy renewal process smooth and hassle-free. We know it can feel like a maze, and we're always happy to guide you through it! If you ever need any further assistance, don't hesitate to get in touch.
Many thanks,
The Customer Excellence Team
This company helped get my electricity…
This company helped get my electricity bill down no hassle would recommend
5 février 2025
Avis spontané
Réponse de Procure Smart
Thank you for your wonderful review! We're so glad we could help lower your electricity bill with no hassle. Your recommendation means a lot to us. If you ever need anything else, we're always here to help!
Kind regards,
The Customer Excellence Team
Good Customer Service
Dealt with a member of staff called Jake who was very nice on the phone. Did a quick and efficient job at getting us a renewed Water contract which is what we needed and made us understand what we were getting. We are pleased with the outcome
6 février 2025
Avis spontané
Réponse de Procure Smart
Thank you so much for your fantastic 5 star review! We’re delighted to hear that Jake provided such a friendly and efficient service in renewing your water contract. Ensuring our customers understand their options and feel confident in their choices is our top priority, so it's wonderful to know you’re pleased with the outcome. If you ever need any further assistance, we’re always happy to help.
Thanks again for your support!
The Customer Excellence Team
Fantastic Experience with Procure Smart!
We had a fantastic experience with Jonathon and Jack at Procure Smart! They were incredibly helpful and informative, answering all our questions and accommodating our requests with ease. Their communication has been excellent throughout the process, and now that they’ve taken over our utility bills, it has made our lives so much easier. Highly recommend their service for anyone looking for a hassle-free utility management solution!
20 janvier 2025
Avis spontané
Réponse de Procure Smart
Hi Mel,
Thank you so much for your fantastic review! We're delighted to hear that Jonathan and Jack provided you with such a helpful and informative experience. Ensuring smooth communication and making utility management hassle-free is exactly what we strive for, so it’s wonderful to know we’ve made a difference for you. We truly appreciate your recommendation and look forward to continuing to support you. If you ever need anything, we're always here to help!
Many thanks,
The Customer Excellence Team
Excellent service
Excellent service sorted out ourselves, changing from current Electric supplier to Procure Smart tariff ahead of up and coming increases. Everything went very smoothly, and the sales guys were very helpful on the phone. Would recommend speaking to them if you're looking for a competitive quotation.
2 janvier 2025
Avis spontané
Réponse de Procure Smart
Hi Barry,
Thank you so much for your fantastic 5 star review! We're delighted to hear that your switch with Procure Smart was smooth and hassle free. Our team takes great pride in providing helpful and friendly service, so it's wonderful to know they made a positive impact.
We truly appreciate your recommendation and are always here if you need any further assistance. If there's anything else we can do for you in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Best regards,
The Customer Excellence Team
great service
22 novembre 2024
Avis spontané
Réponse de Procure Smart
Hi Colin. Thank you so much for your amazing 5 star review! We're thrilled to hear you had a great experience. Your support means the world to us!
Many thanks,
The Customer Excellence Team
Callum & Nicola at Procure Smart were…
Callum & Nicola at Procure Smart were very professional and very helpful.
7 janvier 2025
Avis spontané
Réponse de Procure Smart
Thank you so much for your fantastic review. We're delighted to hear that Callum and Nicola provided you with professional and helpful service. If you ever need anything in the future, we're always here to help. Thanks again for your support!
Warm regards,
The Customer Excellence Team
Always helpful
Been with Procure smart for a couple of years & saved lots of money from our school budget. My current advisor Warren has just helped me deal with a DD problem that we had been dealing with for 4 months he sorted in 4 day’s.
27 janvier 2025
Avis spontané
Réponse de Procure Smart
Hi Ian,
Thank you for your fantastic review! We’re delighted to hear that you’ve been saving money with Procure Smart and that Warren was able to resolve your direct debit issue so quickly. We pride ourselves on providing efficient and dedicated support, and it’s great to know that Warren made a real difference for your school. If you ever need any further assistance, we’re always here to help!
Many thanks,
The Customer Excellence Team
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