Project & Survey Avis 

119
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Would highly recommend, picked up issues to which I went back to the vendor with for them to sort before exchange & completion. Report was turned around quickly & very thorough.

Noté 5 sur 5 étoiles

We went for Project & Survey after a recommendation from a friend and we can't have been more pleased. The report was really in-depth, easy to understand, and Gordon spent the time to go through the... Voir plus

Noté 5 sur 5 étoiles

Great experience, Gordon took his time to go through the property as well as answer any open questions. The value for money is exceptional, given that he also checked the roof with a drone (despite ch... Voir plus

Noté 5 sur 5 étoiles

Gordon was awesome for my report! I used several surveyors before for other purchases, but no one likes him. His super polite, efficient, very detailed and very carefully checked everything. He... Voir plus

À propos de l'entreprise

  1. Géomètre-expert en bâtiment
  2. aussi dans
  3. Géomètre-expert
  4. Géomètre-expert immobilier

Écrit par l'entreprise

PROJECT & SURVEY are your Local Surveyors in Bromley, specialising in RICS Home Surveys throughout London and the Home Counties.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

119 avis

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4,8

Tous les avis

(119)

33 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service - A Star

Great service and team support - very responsive to all questions and uncertainty if never doing this before - Plus report was A star, very thorough and detailed. Follow up calls after survey was also extremely helpful to understand areas of concern and helped to know risks and how issues can be rectified.
I would highly recommend the service and company knowing they have a great hands on approach.

18 septembre 2025
Noté 5 sur 5 étoiles

Excellent Service & Detailed Report

Highly recommend Gordon and his team. We had a Level 3 survey completed. His team were very responsive to our questions and kept us fully updated throughout the process. The full survey was delivered in 5 working days as promised. The call after with Gordon was great ask detailed question. Thanks for all your help!

23 septembre 2025
Noté 5 sur 5 étoiles

Excellent company

Excellent company. A very comprehensive report with a swift turnaround time. I would be happy to recommend them.

27 août 2025
Noté 5 sur 5 étoiles

We recently used Project & Survey for a…

We recently used Project & Survey for a home buyer’s survey, and the service was outstanding from start to finish. Communication was clear, prompt, and professional throughout the entire process. Booking the survey with Natasha was straightforward, and we were kept informed at every step.

The surveyor arrived on time, conducted a thorough inspection of the property, and delivered the report within the agreed timeframe. The report itself was detailed, easy to understand, and highlighted several issues we would not have noticed on our own. It gave us the confidence to make informed decisions and even helped in renegotiating the purchase price.

What really stood out was the surveyor's willingness to answer follow-up questions. Gordon took the time to explain their findings in plain language, offering practical advice on how to handle any concerns.

If you're buying a property and want peace of mind, I highly recommend Project & Survey. Gordon's expertise, professionalism, and attention to detail made a real difference.

12 août 2025
Avis spontané
Noté 3 sur 5 étoiles

Very unhappy with the service

*Update*

Neutral - after a bad review (well deserved in my opinion for the service I received) - the owner did get in touch and processed a full refund (which I had not requested). So changing to Neutral. I did not get the impression that this is a company I would ever recommend though, in the end I was accused to be the unreasonable one for thinking that one may have expected a prompt response after a survey. Rather than thinking of you as a paying customer for a service, it feels almost like they are doing you the favour that you can do business with them!

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Very unhappy with the service. They are very good at selling but once they take the money, they don’t really care anymore.
They said they would take care of arranging the date with the estate agent, but they messed up the initial booking (they booked the wrong date) and then the estate agent told me they had to ask to rearrange the visit. They didn’t flag to the agent that they needed also access to the loft so they never got the right keys to check it. The report I received was mostly generic commentary / appeared to be AI generated, didn’t cover the loft which I had been told would be covered when we had arranged it on the phone / booked the survey. We then agreed with the surveyor that I could go and visit the property and take some pictures / videos of the loft and that they were happy to take a look at the video / photos - I sent them 2 emails since then and nearly 3 weeks have gone past and did not receive a single email response back.

The report they prepared also contained a key factual error - they said the property was built in 2021, when instead has been built in 2012 - I asked them if they could please resend the report fixing the typo for my own records, they told me on the phone it was not a problem, but I have got nothing since we last spoke 3 weeks ago.

I am now close to complete the transaction and frankly I feel this survey was a big waste of money, didn’t cover the key part of the house, it was just a very expensive photoshoot and something that ChatGPT could have written.

I would suggest you pick a more reputable and established surveyor.

21 juillet 2025
Avis spontané
Logo de Project & Survey

Réponse de Project & Survey

Hi Gianluca

Thank you for your feedback. I am sorry to hear that our service didn’t meet your expectations.

We were instructed on 29th June and you were advised of our lead time at the time of booking. The inspection took place on 16th July as agreed with the agents and the report was issued promptly on 19th July.

Unfortunately, access to the loft was not available on the day due to a missing key to the loft hatch. We rely on the agents and vendors to ensure full access is provided and this includes areas such as the roof space. They arrange surveys regularly and they know that we need access to all areas of the property. In this case, even a front door key was not provided, and tenants were still residing at the property against the vendor’s knowledge. Despite this, we made every effort to complete the inspection by using a ladder to access the rear of the property to try the only key we had been provided with in the patio door. Many surveyors would have postponed or cancelled under these circumstances.

Following the survey, you advised that you would obtain the key to the roof space from the agents and would provide a video. We agreed to review any additional information you could provide regarding the roof space. You kindly sent a video on 28th July, and I accept that our follow up was delayed by 7 working days. I’ve since reviewed this and provided additional comments, and apologised for the lack of timely communication. I had been on annual leave and out on surveys, but this should have been better communicated by the team.

As to the report content, the property was a new build built in 2012 in good condition. The reporting is going to be more limited than an older property, built to older standards and in need of modernisation. Prior to booking, you were sent a sample report which reflects the content and format of what to expect. We use reporting software on iPads to enable reports to be provided in 2-3 days rather than 7-10 days and on level 2 reports this involves some standardised reporting phrases tailored to reflect the specific property and findings. I can confirm that our reports are written by experienced surveyors, we don’t use AI, and I’m sorry if the format didn’t meet your expectations.

In recognition of the fact this was a new build in good condition we offered a discounted survey fee of £399 inc VAT. Given the property value of £620,000 we believe this to represent exceptional value. It would be challenging to find a more competitive fee elsewhere.

You also rightly pointed out an error in the construction year, and I’ve since issued an updated report with the correct build date of 2012. Thank you for bringing this to our attention.

While I regret that your experience has led you to leave a one-star review, I have contacted you directly to offer a full refund as a gesture of goodwill. You may wish to use this towards seeking a second opinion for peace of mind. We take all feedback seriously and are always looking to improve, thank you again for your comments.

Noté 5 sur 5 étoiles

Project & Survey have provided a review…

Project & Survey have provided a review for us previously and we returned for another property as the service is outstanding. Incredibly thorough and easy to interpret with photos detailing all of the issues. Gordon scheduled a follow-up phone call to discuss potential costs we might foresee and how to approach various companies. I can't give a stronger recommendation.

17 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Succinct and well written report

Succinct and well written report - tells you what you need to know, commercially written, very responsive and great to deal with! Will work with again for sure, good value for money!

24 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional, approachable and prompt!

Gordon and the team were professional, approachable and very prompt! The survey report was delivered to us in an easy to digest manner and the team was very helpful in answering our follow-up questions. We highly recommend them.

15 juin 2025
Noté 5 sur 5 étoiles

Great Service and Experience

I had a level 3 RICS survey on a share of freehold victorian era flat conversion conducted by Gordon. The report was very thorough and Gordon explained the results to me over the phone very clearly and articulately, and demonstrated great knowledge in his field.

13 avril 2025
Noté 5 sur 5 étoiles

Impressive service

We were very impressed with the service offered by Project & Survey, from first interaction to delivered survey.
The price was excellent (lower than two other surveyors we contacted), and the finished survey report was concisely and clearly written, fully explained and featured detailed photographs. The drone shots were especially helpful and revealing.
The turnaround was speedy, I think about seven days from booking the survey to delivered report.
We would definitely use Project & Survey again, and recommend to anyone.

17 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience with P&S

Fast, efficient, good customer service, and the surveyor who actually did the job was one of the specialists who supervised maintenance and renovation works in the area where we are buying, so he knew everything about the property. Good waiting time, less than 2 weeks between booking and the actual survey. Also, very decent pricing compared to the competition.

18 mars 2025

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