Project EV Avis 1 861

Advisor Jacque was excellent today. He was very professional and patient with quite a lengthy process over the phone. Although we couldn’t solve my old charger problem he advised me of my options and a new one will be installed soon!

Jacque was great and fixed the issues over the phone

I recently ran in to trouble with my charger not connecting to the hotspot, luckily our car was a hybrid. But after some advised from technical team I am now back on and and charging. Thank you very much for helping me

Excellent and professional from customer support. I am pleased to confirm response to my EV issue was resolved.

Appreciate all the support.

Had issues with my charger after performing an update. Contacted project EV & the issue was resolved by Lewis one of their employees

Spoke with Jack - calm and reassuring - problem resolved - 'tho long wait on telephone to reach him!

We couldn't get the EV app to work for us. Jacque worked with us very patiently and got our Iphone and Android connected properly with the charger. Jacque said he had only started a few weeks but knew exactly what the procedure should be and referred to a senior when one element wasn't working. He was sooo patient, polite and helpful. Thank you Jacque .

The customer service and help were very efficient, and my issue was resolved quickly on the phone.

great service sorting out an issue. John Bone was really helpful thank you!!

Samuel Phillips offered Fast and efficient technical support and resolved the issue on the same call. Great service.

Spoke with Lewis, very professional, understanding and helpful!
Thank you

Really healpful, Jacque helped me today with an issue with our charging port. He was very well spoken and knew how to fix the issue within a few minutes! Fantastic employee!

We've just moved into a new house and it came with a project ev charger installed.wed never had a electric car before and we were having problems setting it up.
We called project ev customer services and spoke too a brilliant tech support guy called Jacque Kahn...he was a lifesaver,he managed too sort out the connection issues we had and remotely connected too our charger and was very patient with us.
The charger is now working and my wife's very happy 😊

Many thanks again Jacque you deserve a bonus from your bosses

Well, had the EV replaced by them as the last one packed in.
Took the £200 offer with 5 year warranty. Several issues with the poor app and not charging after midnight, but got sorted.

Two days ago the charger packed in. Contacted them as no power.
The switch had not been tripped so clearly an issue with the Apex EV.
Told it was down to me to get an electrician out, before they would attend. Persisted in this even though I said they had installed it. Stated it could be the power , but I said the power in my house is fine Eventually agreed to send a engineer out, but if it was the electrics ( that they fitted) I would be charged £150 plus vat. As I need my car to transport my disabled family I have agreed. Asked for a manger to call me back , but no one has. Clearly they don’t understand there 5 year warranty and guarantee. Less than a year old and faulty again. It’s always the sign of a poor company that acts in this way when something goes wrong .

Well, had the EV replaced by them as the last one packed in.
Took the £200 offer with 5 year warranty. Several issues with the poor app and not charging after midnight, but got sorted.

Two days ago the charger packed in. Contacted them as no power.
The switch had not been tripped so clearly an issue with the Apex EV.
Told it was down to me to get an electrician out, before they would attend. Persisted in this even though I said they had installed it. Stated it could be the power , but I said the power in my house is fine Eventually agreed to send a engineer out, but if it was the electrics ( that they fitted) I would be charged £150 plus vat. As I need my car to transport my disabled family I have agreed. Asked for a manger to call me back , but no one has. Clearly they don’t understand there 5 year warranty and guarantee. Less than a year old and faulty again. It’s always the sign of a poor company that acts in this way when something goes wrong .

Poor
Mark

I spoke to Jacque Khan, an advisor who really genuinely helped me.
I'm 65 and I've never used or tried to set up a charging timer before in my life. Jacque was kind, very patient, and very knowledgable. Nothing was too much trouble for him. He helped me through, what was for me, a very stressful and complicated proceedure.
He is a credit to Project EV, and I wish him the very best.

Mr Gary Tanner

Paul patiently talked me through the steps in needed to do to resolve the issue with my charger.

I rang EV Project and spoke Paul Kolawole as my charger had stopped working.
He talked me through what I needed to do to resolve the problem. Paul was very helpful and both understanding and informative. He resolved the problem 1st time and very efficiently.
Thank you for your time Paul 5 star service 😊

Paul Kolawole was extremely helpful. He’s a wizard when it comes to an electric charging point.

Paul K was very patient with us as we were pretty clueless what to do and he managed to get our EV charger functioning. 5*****