I did the Next Gen FMD. The food is helpfully packed into day order so no thinking involved, and there are good options of different things. I am an experienced faster, and have done many over the yea... Voir plus
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I completely reset my blood sugar from 10 early morning to 4.5 the diet is only 5 days & easy to do & I lost 5 pounds. My doctor recommended it to reset my blood sugar & she was correct. This is a win... Voir plus
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Not happy with customer service sent two emails no reply - although the plan was simple and easy the choco bar was like eating polystyrene and nutrition bar tasted off . The soups were very bland and... Voir plus
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I have done 4 rounds of 5-day fasting and can’t be more happy with results in terms of weight loss and health. Prolon obviously knows what they’re doing, fast is balanced, food is good (I really liked... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ProLon is a 5-Day Fasting Diet Program that activates the body's dormant ability to protect, repair and rejuvenate itself.
Coordonnées de contact
19 Leyden Street, E1 7LE, London, Royaume-Uni
- info@prolon.co.uk
- prolon.co.uk
3,9
Bien
116 avis
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Not happy with the customer service of…
Not happy with the customer service of this product… sent them 3 emails and no reply
10 avril 2025
Réponse de ProLon UK
Dear Parveen, thanks for reporting. On our part, we are committed to offering you a high quality service and to finding the best solution for any need you may have. In truth, we inform you that we already replied to your request, but we are still waiting for your answer. We will forward the email again, and we suggest you check in your spam folder, too.
Customer Care Team
Fabulous products
10 avril 2025
Réponse de ProLon UK
Dear Daniela, thanks for your valuable feedback. We are happy to hear that you are satisfied with our products, based on the Fasting Mimicking Technology!
Customer Care Team
Very helpful Customer Service team, speedy arrival of orders
I was pleasantly surprised how helpful the Customer Service team at ProLon UK is. The first kit I tried, I loved the nut bars, lemon & mint tea, crackers (which I broke up into the soups) & olives. I did not like the Butternut squash soups, very tasteless, and had to leave a couple. The rest were tolerable and filled me up. After just 3 days I had better energy and brain clarity, and by day 5 (having improvised a bit on days 4 & 5 as I couldn't stomach more of the powdered soups!) I felt great. I would do it again, and have ordered the Organic Next Gen kit which has liquid soups and look forwards to using this soon. Yes it is very expensive, & I wish it were less costly. Both orders arrived really fast, after 2-3 days, very impressed! For the kits with powdered soups I recommend avoiding the Butternut Squash soups....
27 mars 2025
Réponse de ProLon UK
Dear client, thanks for sharing your experience with us and for your valuable feedback. We are happy to hear that you are overall satisfied with our products and the service we offer!
Customer Care Team
Réponse de ProLon UK
Dear Anette, thanks for your valuable feedback. We are happy to hear that you are satisfied with your ProLon journey!
Customer Care Team
Don’t rely on email help
Accidentally ordered, cancelled and reordered. At no time in email follow up did anyone bother to say that if you immediately cancelled a subscription made in error the subscription would be cancelled but not the first package. Especially confusing since they kept just saying which order do you want to cancel? Which didn’t mean anything without an explanation. Terrible service.
27 février 2025
Réponse de ProLon UK
Dear Mark, thanks for your feedback. We really apologize for the issues you encountered with your orders, and for the misunderstanding. On our part, we are committed to providing you a high quality service, as your satisfaction is our main priority. We have contacted you again privately. We hope to hear back from you soon so as to find the best solution together.
Customer Care Team
Awful
Awful, scammy company. Asked for a refund for an unopened box and they kept stalling “waiting for an answer from the delivery company”. Had to initiate a chargeback to get my money back after several weeks and unreplied emails. Do not trust this company.
30 janvier 2025
Avis spontané
Réponse de ProLon UK
Dear client, thanks for your feedback. We really apologize for the issues you encountered with your order. On our part, we are committed to providing you a high quality service and to finding the best solution for any need you may have. We are working on your request, and we will come back to you as soon as possible.
Customer Care Team
Very satisfied
The diet is easy to follow and I didn't feel hungry. The soups are delicious and everything is prepared with care.
15 janvier 2025
Réponse de ProLon UK
Dear Madame Rayner, thanks for sharing your experience with us. We are happy to hear that you are satisfied with your ProLon journey!
Customer Care Team
A great product that delivers
A great product that delivers and makes fasting a pleasurable and easy thing. The assistance is also wonderful. All questions and issues are dealt with fast and professionally.
16 janvier 2025
Réponse de ProLon UK
Dear Saskia, thanks for your valuable feedback. We are happy to hear that you are satisfied with our products and the service we offer!
Customer Care Team
Probably one of the worst supply…
Probably one of the worst supply organisations I have used. After an order is placed they send out offers for a cheaper price!! They do not update existing subscriptions to the cheaper price. They fail to respond, continually debiting any payment data, failing to refund and putting right the errors.
18 décembre 2024
Réponse de ProLon UK
Dear Peter, thanks for your feedback. On our part, we periodically launch offers to facilitate the purchase of our products, so it may happen that you receive the newsletter after placing an order. Then, we remind that subscription products, already available at a promotional price, are not subject to further discounts. Their price is fixed and it is not possible to set an automatic update. Anyway, we are committed to finding the best solution for any issue you may encounter, as your satisfaction is our main priority. Do not hesitate to reach out to our Team if you have any other needs.
Customer Care Team
A great way to do a five day fast
A great way to do a five day fast. It wasn’t easy however, I never really felt hungry and felt motivated to get through the program.
8 janvier 2025
Réponse de ProLon UK
Dear AW, thanks for sharing your experience with us. We are happy to hear that you are satisfied with your ProLon journey!
Customer Care Team
L Nutra/Prolon Awful Customer Service - avoid
Prolon 5 order and subscription cancelled. Later that day Evri notified me they had received a package, from L Nutra, which they delivered to an unattended porch the following day without my having an opportunity to reject the package. NO return address on the box. I have emailed prolon.co.uk contact point at info@ in the prescribed time to exercise my right to return the product for a refund under the distance selling regulations but Prolon/LNutra have not acknowledged my emails to provide a mailing label - they remain uncontactable. Totally unsatisfactory customer service.
13 décembre 2024
Réponse de ProLon UK
Dear BillE, thanks for reaching out to us and for your feedback! We apologize if you did not receive a response to your request. On our part, we are committed to offering you a high-quality Customer Service, as your satisfaction is our main priority. As discussed, all your emails ended up in our junk folder, this is the reason why you did not receive prompt assistance. By the way, as soon as we noticed your attempt to contact us, we tried to find the best solution, and we hope that we helped you to solve this situation.
Customer Care Team
Fantastic Products
6 décembre 2024
Réponse de ProLon UK
Dear client, thanks for your valuable feedback. We are happy to hear that you are satisfied with our products!
Customer Care Team
Truly amazing array of longevity…
Truly amazing array of longevity products fantastically packaged and presented.
I’m recommending these products to all my clients as well as using them myself for longevity and wellness
9 décembre 2024
Réponse de ProLon UK
Dear Don, thanks for sharing your feedback and experience with us. Your satisfaction is our main priority!
Customer Care Team
Shipment sent to my old address
Shipment sent to my old address. I'm still waiting for them to get back to me.
25 octobre 2024
Réponse de ProLon UK
Dear Wayne, thanks for your feedback. We apologize for the issue you encountered with your shipment. Following your report, we worked to solve it promptly, and come back to you as soon as possible. We hope that you appreciated the solution offered, and we remain available for any further needs.
Customer Care Team
This works! Everyone should try it.
As I write I am in the middle of day 5 and have not felt this good since the last time I did it in July. I have stocked up thanks to Black Friday sales and will be doing it monthly for another 4 months to keep this feeling going. Everything improves immeasurably from day 4; sleep, mood, sugar levels, food cravings - it all just gets better.
With a bit of preparation the week before, i.e. reduce sugar, meat and alcohol consumption, you will not be hungry. Don't let the word 'starvation' put you off - it is not a starvation diet. And before you know it, 5 days have past and you look and feel amazing. I have recommended this to everyone I know and do, wholeheartedly, to everyone who reads this.
P.S. Another bonus is how it reveals your real relationship with food. I thought I never snacked and ate healthy foods, then the truth came out when I craved sugary tea, biscuits and fried chicken, and I realised how I would reach for food (sugar) for emotional comfort - it's eye opening.
Good luck! You'll thank yourself for doing it.
22 novembre 2024
Réponse de ProLon UK
Dear customer, thanks for your valuable feedback, and for sharing your experience with us. We are happy to hear that you are satisfied with your ProLon journey!
Customer Care Team
The best fasting
I have done 4 rounds of 5-day fasting and can’t be more happy with results in terms of weight loss and health. Prolon obviously knows what they’re doing, fast is balanced, food is good (I really liked version 4) also they provide zoom support with Prolon nutritionists which is very helpful. Highly recommend
19 novembre 2024
Réponse de ProLon UK
Dear Valeriya, thanks for sharing your experience with us! A valuable feedback for anyone who wants to start a journey with ProLon.
Customer Care Team
Super good!
The detox is tasty and easy to manage
Overall feeling very happy to have such a good way to take care of myself
11 novembre 2024
Réponse de ProLon UK
Dear Gaia, thanks for sharing your experience with us! A valuable feedback for anyone who wants to start a journey with ProLon.
Customer Care Team
Réponse de ProLon UK
Dear Brian, thanks for your valuable feedback. We are happy to hear that you are satisfied with the service we offer. Your satisfaction is our main priority!
Customer Care Team
Perfect addition to my fasting routine
I recently tried the ProLon Shake, and it’s been a fantastic addition to my intermittent fasting routine! The product arrived right on time, and I was pleasantly surprised by the taste – smooth and satisfying without being overly sweet. It keeps me feeling full and helps me stay on track with my fasting goals. Highly recommend for anyone looking for a tasty, reliable option to support their fasting diet!
18 octobre 2024
Réponse de ProLon UK
Dear Serena, thanks for sharing your experience with us. We are happy to hear that you are satisfied with our products, based on the Fasting Mimicking Technology!
Customer Care Team
Food very repetitive
Food very repetitive, soups horrible. Not worth the money - better to make your own fresh versions of it.
11 octobre 2024
Réponse de ProLon UK
Dear Andy, thanks for your feedback. We are sorry you didn't have a positive experience with the ProLon products! We are aware that the packaged product is not always appreciated, but you should consider that the protocol must be standardized, so as to recreate the same conditions for each use, reducing to a minimum the variability that would occur with fresh food. On our part, we have developed four varieties, so you can choose the one closest to your tastes. The fourth, in particular, contains a greater variety of soups and breakfast bars than the previous ones, as well as other important innovations. Soon, we will also launch a 5-Day kit with a new line of soups, fresher and ready-to-eat. For any further questions, do not hesitate to contact us at info@prolon.co.uk!
Customer Care Team
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