Daley Property Inventory Services Avis 

We booked Daley to carry out two EICRs. Unfortunately, both were reported as unsatisfactory, and we were then provided with invoices for additional remedial works.

We have EICRs carried out all the time however on this occasion our usual electrician was on holiday that week. We forwarded the findings, failed certificate and photos to three difference electricians from three different companies, and all three advised us that, based on what they had been told, they would expect the properties to pass.

We therefore arranged for another electrician to carry out the EICRs. Both were subsequently signed off as satisfactory, without the additional works recommended by Daley being carried out.

We contacted Daley to explain the situation and requested a refund for the original EICRs, but unfortunately they refused.

As a business, this has left us out of pocket, as we obviously cannot charge our client for two EICRs when we have had to pay for them twice.

We appreciate that EICRs can sometimes identify genuine issues and that different electricians can have different professional opinions. However, given that three independent electricians questioned the original findings and two subsequent EICRs were passed without the recommended remedial works, we are disappointed with how this situation was handled and with the refusal to refund the original inspection fees.

Based on our experience, we would not use this company again.

I have been using Daley Inventory Services for several years and they have always been accommodating and reliable. Their pricing is fair and reflects the high quality of service they provide.

Customer service is excellent, they are very responsive, even when queries relate to jobs that have already been completed, which is something I particularly value.

In this industry, it is essential to work with people who understand both the urgency and the practical requirements that often arise, and Daley Property Services consistently demonstrate that understanding.

I fully trust Daley Property Services, highly recommend them, and wish them continued success. I hope they keep up the great work.

Ricardo Rodrigues
Landlord & Property Management Agent

Great service, quality care.

Amazing work from this guys , I realy love the services. Cheers 🥳

Excellent service! Their inventory management is fast , accurate and incredibly reliable . Highly recommended.

Very good with communication and timing would definitely use again

Never got the report from the clerk from Daleys.
Phoned to speak to someone got a rude and obnoxious gentleman called Victor. I would not recommend this company. This gentleman requires serious retraining in customer service. If I could give it zero stars I would.

Mixed experience with Daley Inventories. The initial service was smooth and straightforward. However, communication after payment for a few of their services was extremely poor.

I had to chase for over 3 weeks to receive certificates I had already paid for, delaying my tenants moving in and costing me time and money. Emails were ignored, phone calls were met with rude and unprofessional responses, and I only received the documents after threatening to escalate the issue.

They eventually delivered everything, which is why I’ve rated 3 stars — but the stress and lack of basic customer service especially over the phone needs to be improved.

I paid (in advance, £110) for an inventory to take place on 20 November. On 19 Nov I was asked if it can be re-booked. I replied it couldn't as the tennant was due in the afternoon of the 20th. Then on the morning of the 20th, I received an email saying the clerk had covid and couldn't come. I was told a re-imbursement would be arranged.

Firstly I have doutbs as to whether or not it was cancelled on account of covid as Ace had previously try to cancel the booking. But I will give them the benefit of the doubt.

On 20 October I received an email reply from 'Victor' (who at a later date I spoke to, he identified himself as the manager). He said, "If you can not reschedule we can refund your fee today without delay!" Three emails later I still had not received my money back. I then phoned their office on 13 November and spoke to 'Victor', and the money was then returned on 14 November.

It is quite clear to me that Ace were hoping I'd forget about the refund or not bother chasing it up, claiming it has to go to 'the accounts department' etc giving the impression there was elaborate bureacratic machinery it has to pass through, when clearly it was a very easy and quick transaction which he COULD have processed the same day as promised but failed to do so.

This man called 'Victor' who is the manager is probably actually Ketan Patel the owner of the company.

The result of lies and abuse of trust is that I will never use this company again and I recommend others avoid them too.

Omg! If I can just help one customer to avoid this company!!! Please please please run! I can’t believe they have a running business. I booked in a check in and inventory for my tenants. They did not arrive. When I first called, he lied to say that it wasn’t in the system and then he found the booking. He then sent me an invoice for half off and asked for payment in advance. Why would I pay upfront for a company that does not show up or inform their clients they are running late? I called back to say I would be happy to pay once the service has been done - providing it’s actually done this time. Like many other landlord services (repairs, cleaners, handymen). The gentleman then began SHOUTING at me, calling me ungrateful. Omg!! How has this company not been run to the ground. I asked him to stop shouting and when he did not, I disconnected the call. Please use ANY other inventory company you find on google. They will NOT turn up and you will miss your check in and inventory. I wish I checked the reviews beforehand! AVOID AVOID AVOID AVOID

I needed a report last minute and Ace Inventory Services was able to accommodate. Easy communication, reasonable prices, accurate report. I will be calling them for the end of tenancy check out. Thanks again!

This company doesn’t give me any confidence since day i when I booked their service. They said they would send me invoice but didn’t. After I reminded them, they got another company to send me an invoice with higher price than their quote in the website. I called a couple of times and they eventually corrected the invoice. Then when I sent them the check in report requested by them to prepare for the check out work, due to the large size of the file, I had to split the file into 4 parts. Then they said one part didn’t work and asked me to resend. I asked them to confirm if the other parts work and if not, I can re send all of them again. They didn’t answer my questions at all. I called and wanted to confirm, the staff over the phone was very impatient, rude and unprofessional.
The whole process already made me feel that they are unprofessional or unreliable.

Ace Property Inventory Services provided us with a detailed photographic inventory report. Their team was friendly, and efficient, and gave me a really good price for the report. I will use them again and highly recommend their service.

I was concerned about using this company given some of the very negative reviews on this site and did in fact cancel the inventory request. However I was persuaded to give them a chance and am glad to say that Ace did a very thorough jobs at a reasonable price and am plaesed with the results.

Thanks for the last min check out report. Ace Inventory Services squeezed us in last min and got the report to me within 24 hours. Detailed and through report and overall smooth process. Thanks :) Happy Landlord 😁

We are happy with the service provided by ace inventory services in London. A detailed report and competitive pricing. Happy Landlord :)

A complete waste of time and resources.

Their inventories are worthless. You would be better off going elsewhere.

We asked this company to do an inventory for us but the result was extremely poor.
To make things worse the owner was rude and confrontational. One of those people that "it's everyone else's fault and not me" kind.
Will never use them again.
There are much better companies out there.

We used this company a few times as the clerks did a good job. Unfortunately, Viktor the owner came and did some check-out inventories and one Check-in but was on his phone most of the time.
He missed a lot which caused us to lose a considerable amount of time and money.
Not to be used again. Ever.