Protect Claims Avis 

One star at the moment this furm have asked me for feedback and i am still not received any money very disappointed

I am a Thomas cook customer and submitted all my details on the Thursday as Thomas cook went out of business on the Monday the CAA should be ashamed of how they call there self the governing body I’ve made all communication didn’t even know this claims company we’re dealing with my claim ?? After the initial 90 days wait still nothing and claims company now want all the details I submitted in September 2019 ! Extremely angry with the whole situation and seeking advice seems I’m not on my own

Protect Claims, a brand of Rightpath Solutions REG No. 9382290, is a company given the contract of refunds payments. But to be honest, it has to be a scam, a scam run by the CAA.

I too had an email on 20/12/19 asking for feedback on their ‘excellent service’, despite not Receiving a penny. This was an insult. Upon looking into it, they signed off my claim as paid on 3/12/19, despite no money being paid.

I have written email after email, to Protect Claims and the CAA, and called the CAA countless times. All the CAA does is either send an email to head office, or pass you back to Protect Claims. Protect Claims are uncontactable over the phone, and they ignore all emails. I have also written to the Managing Director at Protect Claims/Rightpath Solutions, a Mr Andrew Peter Commins, and have had no response.

My claim was a simple one. I paid in full with my card, and have given all information required of me. Protect claims closed my claim on 3/12/19 as paid, yet no payment has ever been received, proof of which is on my bank statements. They now ignore all my emails, and just update the webpage as closed and paid.

I have formally requested a Subject Access Request in accordance with the Data Protect Act 2018, to get copies of all information they have on me, including emails and transaction details. If they do not provide me with this information I will write to the ICO for action.

I have today issued a LETTER BEFORE COURT CLAIM to Protect claims, giving them 14 days to pay my refund due, or provide evidence they have made a payment. If they fail to do this I will be taking them to court to sue for money owed, plus costs. This is an easy win for me, as my bank statement and ATOL documents are clear evidence Protect Claims are lying. They will not get away with this in front of a Judge. If I have to, I will also file against the CAA should the courts advise it.

I have again written to the CAA and ‘Head of external information services’ to get an independent complaints assessor to look at my complaint. I have written to my MP regarding the whole CAA/Thomas Cook claims process and protect Claims and will be paying him a visit with all the evidence I am collecting soon should these issues not be addressed.

And I have written to SkyNews regarding this potentially huge story, that the CAA and Protect Claims are denying or lying about ATOL refunds in order to save money, or avoid paying ATOL protected refunds. I will be looking at submitting a full portfolio of evidence to include other stories on Protect Claims and the CAA, in the future should my claim still remain unpaid, subject to legal action first. Any such portfolio will be sent out to numerous news agencies for action.

Clearly, something isn’t right with Protect Claims and the CAA. They pass the buck off one another, lie to you, ignore your emails, and fail to be of any use whatsoever. In fact, to me, as in my case, it feels like criminal fraud, as they claim to have paid, but haven’t. I am thus also considering reporting Protect Claims to ‘Action Fraud’, the agency that deals with criminal fraud by the police, subject to the court action first. We shall see.

Perhaps the CAA has no money left, and that’s why we’re being denied a refund. Could it be that ATOL protection is useless, a lie... If it is, that’s a big story. Anyway, Protect Claims have their 14 days notice, then the court papers will be filed.

Hi i did my claim on line on the 7th oct & that was over 80 days or more & l am still waiting everytime l go to call them they say its being reviewd & l dont have to send anymore iffo cos l have sent all they want that was sometime in nov & l am really getting ped of now all l get is yr payment will be with in the 28 days now its not right at all cos l have already waitd over 80 days by the time l get my money it will be on its 100th day !! but l want to try & get an holiday bookd for next month ??

This company should not be allowed to trade. I have experienced incompetence, a total lack of regards for me as a customer, untrained staff who each tell you a different story every time you phone and blatantly lie to you just to get you off the phone. Do not use this company under any circumstances.

No idea what is going on with thomascook refunds
This company doesn’t answer emails & has cut phone off
A disgrace

I’ve just received a email from Claimsprotect asking me to fill in a survey from my Thomas Cook experience. I did it anyway giving my honest opinion of the shocking service provided by them and I headed over here to make sure that my voice was heard. It looks like we have all been treated shabbily by this bunch of charlatans who seem to delight in making the claims process as protracted and stressful as they possibly can. In my own particular case I was failed on two occasions with demands for information already sent. I fully believe their operation is geared to refusing and delaying payments which fills me with loathing for the way they have treated the public who are only claiming what is rightfully theirs within the ATOL insurance process.

Absolute rubbish service!!!!!!!!!!!! Honeymoon booked with Thomas Cook claims went in October still yet to receive a single refund. Multiple payments made as we had a wedding register which partially covered the holiday, however they can't get their heads around me not having it reflected on bank balance in full. I was asked 3 weeks ago to submit all T/C’s documents including ATOL certificates, bank statements and download of a document which needed a signature and bank account details. every 3- 4days the same request comes in . Today was asked yet AGAIN for the same documents !!! On the E-mail was asked to call the CAA of which I did and was waiting over 1 hour this was after numerous attempts where the call is automatically dropped. Last time I got through they escalated with a 48hr call back and I am still yet to get a response

Absolutely no idea what they are doing. Company should be shut down. We've had our emails to say case closed payment issued within 48 hours this is total crap. Its apprently 7 to 10 working days. We will see, not holding my bloody breath. Wish I could go to head office and hold a demo but I'm the other end of the country 🤬🤬🤬🤬🤬🤬🤬

Had 4 holidays booked with Thomas Cook claims went in beginning of October.. All Direct debits been refunded however, still waiting on 4 deposits from protect claims, was asked 5 weeks ago to submit all T/C’s documents including ATOL certificates, bank statements and download of a document which needed a signature and bank account details. Today was asked yet AGAIN for the same documents !!! On the E-mail was asked to call the CAA of which I did and was waiting over 20 minutes for my call to be answered, only to be told it’s nothing to do with them and to e-mail protect claims back WHY ?? No one is owning the problem, we are made to feel like some kind of crooks yet we too are victims. Having worked damm hard for holidays that we can’t even go on nor have we got all our money back. It’s complete and utter ‘slap dash’.

Unfortunately I have to give 1 star as I would be given them nine. Had to deal with them for Thomas Cook refund. Staff obnoxious and rude did not care about the fact people wanted there money back. Made error when refunding my payment along with many others to wrong bank account and had the audacity to actually blame me despite the fact I had screen shots of what I put in. Hope I never ever have to deal with this company ever again!

The worst part of caa ask for more information but don't say what cannot speak to them on phone. Told by caa to send them everything but they even make that as difficult as possible as cannot send attachments bigger than 20mb in this age this is a joke of a company and should be shut down

Absolute nightmare paid £2910 towards Thomas cook holiday with
vouchers I saved over a 4 year period , these incompetent morons
Are demanding proof of purchase which I can’t provide because
I earned them though a third party cash back offer.
Isn’t it bad enough that you have lost your holiday Thomas cook
we’re happy to except them when I booked it don’t know what to
do next

No replies to emails, don’t answer the phones and the claims tracker doesn’t work.
Why on earth the caa put these in charge of claims for the collapse of Thomas Cook is beyond me.

Absolutely appalling company to deal with my claims.
Finally been paid out on one claim and still waiting in second claim.
I’ve spent hours on the phone trying to speak to someone as they keep sending a generic request for information they already have.
As told 10 days ago they have everything they need and the a note has been place on file that all the necessary paperwork is in place. also told it just needed to be approved.
Both claims were place on the same day .
CAA get your finger out and sort it. It’s not as if it’s the first time this has happened .
I don’t hold much hope of being paid out by Xmas

Disgusted with the representatives of Protect Claims. I have recorded all my calls and advised the reps of this when calling. I have been lied to many times, spoken to like rubbish and had the phone put down on me by a very rude young woman.

After finally thinking my claim had been paid and closed as advised on their portal yesterday, have been told by the CAA today that this is another lie and that my claim is yet to be reviewed after 68 days.

Submitted my claim on the 7th Oct 19 correctly, submitted my sisters for her 3 weeks later, she’s had her refund guess what I’m still waiting!!! Rang CAA and asked why this was they said don’t worry your refund will go in the bank by the weekend!!! Nothing went in so called back AGAIN to be told check emails/junk (which I have everyday) as protect claims have sent me a email asking for extra info, 3 days later no email, called CAA again they told me that protect claims sent me another email, still no email, absolutely shocking!! I asked CAA if I could just email them all documents from T.cook and bank statement they said NO you need to wait for the email from them!!!! P TAKE

As all the other reviews. Put two claims in after Thomas Cook collapsed. Unfortunately my claim is being dealt with by Protectclaims. Friends have already had their refunds but we’re dealt with by another company. My 1st claim has apparently been dealt with and if you look at their website it states “Claim paid and case closed “ Still waiting for money to go into my account. 2nd claim is being looked at, having had no correspondence until day 59. This is dreadful service, it’s bad enough we lost our holidays and now we have to deal with an utter incompetent company.

Still awaiting refund!!

Got to 15/11/19 and got asked for more info.
Said it would then be another 60 days.

On 3/12/19 got another email requesting same info and now says will be reviewed in 28 working days.
Disgusting that our hard earned money is being withheld. How much info and time do they need?
I've sent ref numbers, bank statements,atol certificate, Thomas cook booking documents, even bank details for the refund..... nothing yet.
I have 2 separate claims and the second claim I got asked for info on day 56!
Shocking company!

An absolute shambles of a company. Staff ( if not rude tammie/temi avoid her at all costs ) tell you anything you want to hear. Completely fob you off. Been told different time scales of how long the money takes to reach my bank

Been told not to check the online portal as it’s inaccurate

Said my claim just needs checking by a claim handler which they’ve been sat on for nearly two weeks.