I had an issue with an O2 voucher I had won. Prsnt customer service were excellent and very fast. They couldn't resolve the issue immediately but offered me a drinks voucher whilst looking into the pr... Voir plus
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Having won a voucher on O2, it was frustrating to find that the link wasn't working on PRSNT. However after contacting them by email, the issue was successfully resolved by Dan in a very quick manner.... Voir plus
L'entreprise a répondu
I had a gift voucher problem and within 28 hours the issue was resolved by Prsnt team. I am impressed by the speed and efficiency shown by the team in resolving a minor issue. I appreciate the attent... Voir plus
L'entreprise a répondu
I received a notification on Friday that said someone had sent me a gift, so I clicked it and went into the app, but there was no gift there. Seeking to resolve the mystery, I reached out to their cus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Prsnt – The Future of Gifting, Delivered Instantly Prsnt is revolutionizing the way people give and receive gifts. We offer a seamless, digital gifting experience that allows users to send thoughtful, branded presents instantly via text message—no wrapping paper, postage, or delays. Whether it's a coffee, a sweet treat, or something more meaningful, Prsnt makes gifting effortless and sustainable. With a wide range of well-known brands, our platform is perfect for both personal and corporate gifting. We focus on convenience and sustainability, eliminating waste while ensuring every gift feels just as special as a traditional one. Prsnt has partnered with leading brands like Starbucks, M&S, and The National Trust to provide meaningful, high-quality gifts that can be redeemed in-store or online. Our mission is to make gifting easier, faster, and more thoughtful than ever before. Loved by last-minute gifters, busy professionals, and those who appreciate meaningful connections, Prsnt is changing the way we celebrate special moments. Whether you're sending a birthday treat, a thank-you gift, or just a little pick-me-up, Prsnt makes it happen in seconds. Join the gifting revolution today at www.prsnt.co.uk
Coordonnées de contact
103a Keymer Road, Keymer, BN6 8QL, Hassocks, Royaume-Uni
- info@prsnt.co.uk
- prsnt.co.uk
4,2
Bien
298 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Prompt Resolve of Gift Card Issue
I had an issue with a gift card and they were very prompt and replying and resoliving the issue.
7 avril 2026
Avis spontané
Réponse de Prsnt
Thank you so much for taking the time to leave us a review!
We're really glad to hear we could get your gift card issue sorted out quickly — that's exactly the experience we want everyone to have. We know how important it is that things work smoothly, so when they don't, we always want to make it right as fast as possible.
Thanks again for your kind words. We hope you enjoy your gift! 🎁
The Prsnt Team
Great service
Had a small problem with a code and was sorted put within 10mins and on a Bank Holiday as well.! Brilliant service, thank you
6 avril 2026
Avis spontané
Réponse de Prsnt
Wow, thank you so much for this — it really means a lot to us!
A Bank Holiday fix in under 10 minutes is exactly what we aim for, so it's brilliant to hear we delivered! Our team are dedicated to making sure any issues get resolved as quickly as possible, whatever the day. 🙌
We hope you have a wonderful time with your gift. Thanks again for the kind words!
The Prsnt Team
Fast and great support
I had a problem with a gift card I got, so I sent an email to them. They got back to me within 12 hours and the 2nd email(after giving info) got back to me within like 5-20 minutes.
Top support.
6 avril 2026
Avis spontané
Réponse de Prsnt
Thank you so much — this really made our day!
We're so pleased we could get things sorted for you! We always aim to respond as quickly as possible, and once we have what we need, we like to move fast. Glad that came through for you. 😊
We hope you enjoy your gift, and thanks for taking the time to share your experience — it means the world to a small team like ours!
The Prsnt Team
Dan was brilliant to help me quickly…
Dan was brilliant to help me quickly resolve an issue with a previous voucher. He was courteous, quick and patient at explaining. Thank you so much Dan, you eased my initial frustration and restored my faith.
12 mars 2026
Avis spontané
Réponse de Prsnt
This is just wonderful to read — thank you so much!
We'll make sure Dan sees this, because he absolutely deserves the recognition! Going above and beyond to turn a frustrating situation into a positive one is exactly what great support looks like, and we're so proud to have him on the team. 🌟
Thank you for sticking with us and for taking the time to share this — it genuinely means a huge amount. We hope your next experience is seamless from start to finish!
The Prsnt Team
Gift never arrived
My mum sent me a gift, it never arrived. We both emailed to query it and chased, and were met with auto replies of ‘we’ve had a large number of orders’ excuses. Chased them from 24th Feb and today, nine days later, (5th March) a refund arrived in my mums bank. We have uninstalled the app unfortunately and will not be using it again!
EDIT:
Prsnt have since resolved it and sent us both a free coffee. Thankyou for a positive outcome.
24 février 2026
Avis spontané
Réponse de Prsnt
Updated:
Hi Louise,
We're really sorry the experience didn't go as expected that’s never what we want for people using Prsnt.
After looking into this, it appears the gift was sent to a landline number. As Prsnt gifts are delivered instantly by text message, they can only be received on a mobile number. This is noted during the sending process, but we appreciate it’s an easy thing to miss.
Your mum contacted us through the in-app chat and we processed a full refund straight away so she wouldn’t be out of pocket. We also sent an additional gift as a gesture of goodwill as we always want people to have a positive experience with Prsnt.
If you'd ever like to give it another try, we’d be very happy to help.
Best wishes,
The Prsnt Team
Yet another useless company where…
Yet another useless company where nothing works and you have no way of contacting them. Don't use this company.
22 janvier 2026
Avis spontané
Réponse de Prsnt
Hi Dan,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet the standards we strive to uphold.
Have you previously contacted our customer support team at support@prsnt.co.uk and not received a response? If so, we sincerely apologise for that.
We’d really appreciate it if you could provide a few more details about the issue you experienced so we can investigate thoroughly and provide you with the appropriate support and follow-up.
Omid,
Co-founder, Prsnt
Lost my O2 win .couldn't find it in app…
Lost my O2 win .couldn't find it in app .Dan was there and sorted it all out in seconds
Thankyou Dan
5 stars
13 janvier 2026
Avis spontané
I had an issue retrieving a code from…
I had an issue retrieving a code from O2 but this was quickly resolved when I emailed Prsnt, Dan was super helpful, thank you!
29 décembre 2025
Avis spontané
I won a prize with O2
I won a prize with O2. I was unable to redeem it on Prsnt app, as I had changed my phone number and could no longer acces it. It took a full month to have my account reset. I was offered a free hot drink as good will. However, when at the till I was told I had to pay an additional £ 1.10 to redeem my regular size drink.
10 novembre 2025
Avis spontané
Friendly and helpful service
Dan went above and beyond, and was really helpful in resolving an issue - thanks so much! Would highly recommend
17 décembre 2025
Avis spontané
Initially a small problem but quickly resolv3d
Won a gift via O2. Issues with using via app but was quickly resolved online. It's a good idea but do need to rely on others being comfortable using a new app etc if transferring gifts
28 novembre 2025
Avis spontané
Big Let Down
I’ve recently won rewards/gifts with O2 Priority but on each occasion, I’ve either not been able to follow the link through or if I did I was unable to redeem the prize. In the end, I just stopped trying.
24 novembre 2025
Avis spontané
Réponse de Prsnt
Hi Sheila, sorry for your issue. The amil link you received from 02, what happened when you pressed it, did you contact them regarding this?
Please contact us on our chat so we can fix this for you
Great way to send gifts!
10 décembre 2025
Avis spontané
Really easy to use and a great idea😊
1 novembre 2025
Avis spontané
Freebie
I won a sandwich on o2 priorities which I went to my local marks and Spencer’s food hall in South Woodford. Got sandwich went to checkout cashier explained what I had to do to get barcode. All went well.
10 novembre 2025
Avis spontané
Super easy to use - great for last minuters !
Super easy to use, lots of retailers to choose from and quick to action. Perhaps for sending last minute present (if you have forgotten) or for me I used it send a surprise to my daughter at Uni (who doesn’t want to receive a bottle of Prosecco!)
8 décembre 2025
Avis spontané
Very easy to use
Very easy to use and great reminders for birthdays and other events
13 octobre 2025
Avis spontané
I won a gift on O2
I won a gift on O2, but when I went into the shop and after selecting what I wanted went to the till. With a queue behind me, the gift /link would not work even with help from the shop assistant. This was not a good experience.
19 novembre 2025
Avis spontané
Réponse de Prsnt
HI Neil, sorry for that. What was the exact issue? I can see the gifti in your account.
I had a problem accessing the site with…
I had a problem accessing the site with a code for an M&S treat. Dan went above and beyond to sort it out for me quickly and easily.
4 décembre 2025
Avis spontané
Réponse de Prsnt
Sorry for the experience but glad we sorted it for you :)
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